Page 12 - Top ServiceNow Alternatives

Employee Navigator

employeenavigator.com

All-in-One Benefits, HR, & Compliance. Thousands of brokers use Employee Navigator’s software with their customers to manage their benefits, onboarding, ACA and more in our simple intuitive platform.

Channel.io

channel.io

Channel Talk is an all-in-one AI Messenger dedicated to helping you provide VIP-level customer service. We provide live chat, team chat, CRM, marketing, and chatbot features that are designed to help you recognize key customers, and improve the quality of customer engagement at every stage of the customer funnel. It's the closest thing to an in-store customer experience for the online environment, helping you to turn first-time visitors into life-long regulars of your brand.

Tonkean

tonkean.com

Tonkean is the first-of-its-kind process orchestration and experience platform that helps enterprise internal service teams like procurement and legal create process experiences that people actually follow. Tonkean seamlessly wraps around existing policies and systems, allowing internal teams to do more with what they already have. With Tonkean, you can build processes that are personalized for each requester, and that use AI to automate the intake, triage, and resolution of every request. With a library of preconfigured process templates and a 100% no-code workflow editor, Tonkean is the automation platform of choice for innovative companies like Google, Netflix, Instacart, and Workday. And with full governance controls, you can guarantee compliance while maximizing adoption—all without any change management and no code. Founded in 2015, Tonkean is headquartered in Palo Alto with R&D in Tel Aviv.

Capacity

capacity.com

Every company has customers and employees who need support. As demands rise, so do the tickets, emails, and phone calls that need attention—creating a repetitive, expensive, and painful support process that leaves customers waiting and teams overwhelmed. Capacity is a support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls—so your team can do their best work. We offer solutions for self-service, agent assist, and campaigns & workflows to over 2,000 companies worldwide. Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform, powered by technology and talent from Cereproc, Denim Social, Envision, Linc, Lucy, LumenVox, SmartAction, and Textel. Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis.

Better Stack

betterstack.com

Better Stack lets you see inside any stack, debug any issue, and resolve any incident. Visualize your entire stack, aggregate all your logs into structured data, and query everything like a single database with SQL. Monitor everything from websites to servers. Schedule on-call rotations, get actionable alerts, and resolve incidents faster than ever. Made to fit into your workflow with over 100+ integrations.

Time Champ

timechamp.io

Time Champ helps companies unlock productivity potential with feature rich automatic time tracking and productivity measurement software. It can help boost your productivity by 20% to 30% and improve employee morale like never before. Time Champ is more than just a time tracker and with the rich feature set it offers, can help optimize all areas of your business and be a key differentiator between you and your competitors. Wherever your employees are based, either working remotely or from the office, Time Champ helps you to identify where they are spending their time during the working day, allowing you to ensure their time is being spent productively. Time champ also helps companies to effectively measure the productivity of the teams in an instant using a comprehensive dashboard. At a glance you can see how many team members are working, how many are absent or late and who are the most, or least, productive employees in a single screen. This information can then be used to drive performance & productivity gains. Time Champ collects various metrics, KPIs and presents them in beautifully laid out analytical charts and reports. With the ability to drill down into problem areas, Time Champ makes life much easier to analyze and find solutions for the problems quickly.

Callbell

callbell.eu

Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram.

CareAR

carear.com

With CareAR, you can achieve faster issue resolution, reduce dispatches, and improve customer satisfaction scores. Our Service Experience Management (SXM) Platform provides remote AR support and self-guided instructions to customers and service management teams, greatly enhancing the experience of customers, employees, and field staff. Benefits: • Faster Time to Resolution: Gain instant visual context – spend time solving the problem versus assessing the situation • Higher First Time Fix Rates: Get faster resolution powered by the annotation toolbox • Deflect Costly Dispatches: Increase remote resolutions and decrease unneeded dispatches through visual assistance and guidance • Knowledge Transfer: Reduce your skills gap and make experts more accessible to more junior field resources or contractors • Customer Experience: Raise customer satisfaction and NPS through unmatched quality, service, and capabilities • Lower your carbon footprint: Eliminate or reduce truck rolls to achieve issue resolution while lowering your carbon footprint and saving money • Self-solve Experiences: Boost self-solve effectiveness for customers and employees with step-by-step AR visual direction within each user’s device. CareAR Assist is the ultimate tool for service management teams looking to provide faster, more effective problem resolution, reduce downtime, and substantially save on travel and transport costs. CareAR Instruct provides detailed step-by-step instructions for customers and technicians, empowering them to self-solve issues leading to improved first-time fix rate, reduced customer service calls, and increased procedure compliance. CareAR Experience build enables any business user to create immersive AR and AI powered digital work instructions through a no-code point and click interface. Key Features • Multiparty Collaboration: Collaborate with as many team members as you like in real-time to solve issues remotely, using high-definition live video feeds. • AR Annotation Tools: Use CareAR's industry-leading AR annotation toolbox to annotate live video feeds and shared images, providing detailed visual guidance to quickly resolve problems. • Self-Solve Instructions: Deliver rich self-guided step-by-step instructions to guide customers and technicians through setup procedures, routine maintenance, troubleshooting guides, and repairs. • Experience Builder: Rapidly create experiences containing with the no-code point-and-click Experience Builder. Use 3D content, video, images, and text for easy-to-follow instructions to empower customer and technician self-service. • Integrated Search: Improve user access to information by providing search functionality directly within a self-solve experience. • Visual Verification: Use AI-powered object and state detection with image recognition to drive procedural compliance and ensure tasks are completed correctly and safely. • Instant Knowledge Sharing: Publish digital work instructions instantly and easily accessible via link, QR code, or via CareAR mobile app. • Rich Analytics and Dashboards: Get deeper insights into how teams are resolving field issues using CareAR's detailed dashboards and analytics, available to administrators, managers, and team leaders. • Surveys: Use CareAR's survey builder to instrument key performance indicators that matter to your organization and collect structured feedback from customers and technicians for rapid iteration. • True ROI: Leverage the data made available by CareAR to determine the return on investment in terms of improved performance, increased dispatch deflection, reduced resolution times, reduced truck rolls/onsite visits, and improved first-time fix rates. • ServiceNow: CareAR for ServiceNow is compatible with ServiceNow CSM, FSM and ITSM • Salesforce: CareAR for Salesforce is compatible with CareAR into Salesforce Service Cloud and Field Service Management • API: Integrate CareAR into your own customer service or field service management application easily via web API

Signpost

signpost.com

Signpost is the complete and automated solution to collect customer feedback, get more and better reviews, win new customers, get referrals and increase repeat business.

Cordless

cordless.io

Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations. With the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations. With the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, spot the trends in customer queries and communicate with the broader team.

Treble

treble.ai

treble.ai connects companies with their mobile-first users worldwide, allowing them to easily reach out to their users wherever they are. Our platform empowers businesses to automate their marketing processes and connect WhatsApp with their preferred systems - like HubSpot and Salesforce, saving them time and enabling a more strategic view of acquisition and retention actions. We help companies get over revenue loss by offering a fast option to interact with leads and customers, increasing metrics like response rates, repurchase, conversion, and so many others. Supported by global investors like YCombinator, we are a laser-focused global team thriving on making you get the most out of the leading messaging app in the world.

OneTrust

onetrust.com

Trust Intelligence Platform helps organizations connect data, teams, and processes. OneTrust’s mission is to enable the responsible use of data and AI. Its platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. * Consent & Preferences: Streamline consent and preference management for consumer transparency. * Privacy Automation: Enable responsible use throughout the data lifecycle by operationalizing your privacy program. * Tech Risk & Compliance: Scale your resources and optimize your risk and compliance lifecycle. * Third-Party Management: Automate third-party management from intake to risk assessment, mitigation, ongoing monitoring, and reporting.

Harness

harness.io

Harness Continuous Delivery is a software delivery solution that automatically deploy, verify, and roll back artifacts without toil. Harness uses AI/ML to manage, verify, and roll back your deployments so you don't have to suffer through software deployments. Deliver software faster, with visibility and control Eliminate scripting and manual deployments with Argo CD-as-a-Service and powerful, easy-to-use pipelines. Empower your teams to deliver new features, faster – with AI/ML for automated canary and blue/green deployments, advanced verification, and intelligent rollback. Check all the boxes with enterprise-grade security, governance, and granular control powered by the Open Policy Agent. Now, you can easily leverage automated canary and blue-green deployments for faster, safer, and more efficient rollouts. We take care of the setup so you can enjoy the benefits. Additionally, you have the option to automatically rollback to a previous version when bad deployments are detected by applying machine learning to data and logs from observability solutions. No more staring at the console for hours.

Mitel MiCollab

mitel.com

Mitel MiCollab is an enterprise collaboration platform that securely and swiftly powers communications for whenever you need them, wherever you are. KEY BENEFITS: - Everything you need in one place – single application for voice, video, messaging, presence, conferencing, mobility, and team collaboration - Multiple devices, single experience – communications experience that’s consistent across all your devices - Increased business productivity – with unified service, spend less time trying to connect and more time engaged in productive communications - Harness the power of teams – Keep up with projects, stay connected with colleagues, and boost the sharing of knowledge and ideas across business silos - Simple Deployments: Deployment QR codes to simplify the process FEATURES: - Unified communications and team collaboration - Available for PC, Mac, Web, and Mobile Devices - Mobile-first design - Real-time voice and video calling - Audio conferencing with web sharing - One number reach - Simultaneous ringing / Mobile twinning - Collaborative workspaces - Individual and group chat - File annotation - WebRTC softphone - Outlook® and calendar integration - File and screen sharing - Multiple layers of security - Multi-region / language support

AI21 Labs

ai21.com

AI21 Labs builds Foundation Models and AI Systems for the enterprise that accelerate the use of GenAI in production. Power your most critical enterprise workflows with accurate, reliable, and scalable AI – tailored to your specific needs.

Morph.ai

morph.ai

WhatsApp Chatbot & Business Solutions Morph.ai is a platform that on-boards businesses on WhatsApp and lets them create chat-flows for complex use cases. The platform can be leveraged to create WhatsApp chatbots for lead generation, customer support, e-commerce orders, booking of service, nurturing leads, sending notification and more Full description * Morph.ai is a cloud-based marketing automation solution that helps small to large businesses deliver personalized customer experience via WhatsApp chatbots. The platform's capabilities begin from on-boarding clients on WhatsApp Business API. Features of the platform include a chat flow builder, AI-based bots, multiple channels, lead nurturing, web and messenger marketing, CRM synchronization, analytics and more. Plus, it offers various tools for users to manage multiple marketing campaigns, website widgets, A/B tests, lead lifecycle, and automated follow-ups via the LiveChat plugin. Morph.ai features a chat flow builder that helps users define conversation direction, data properties, branching, modular blocks, user inputs, Rest API, email and SMS communication, templates and CRM synchronization. The solution includes chat marketing that helps manage fake leads, queries, topic subscriptions, and content integrations. Morph.ai can be integrated with popular SaaS solutions such as Hubspot, Pipedrive, Salesforce, Zoho and more.

ServiceMinder

serviceminder.io

ServiceMinder is the platform for managing and operating home services brands, from the location level all the way up to the brand. Full integrations with all your lead generation sources including call centers, complete CRM with scheduling and dispatch, proposals, invoices and email marketing, online and field payment support, direct QBO support, drip marketing automation tools, integrated texting and more. This app is primarily for use by your field service and sales team.

Deep Block

deepblock.net

Deep Block is an innovative software that revolutionizes the development and utilization of computer vision models, all without the need for coding. Deep Block has been crafted over 6 years, equipping it with the capability to handle even the most demanding high-resolution images. With Deep Block, you gain access to the world's fastest AI-powered platform for high-resolution image analysis. Deep Block allows you to unlock valuable insights from a wide range of imagery, including remote sensing and microscopy data. Whether you're embarking on large-scale image analysis or exploring the possibilities of machine vision technology, Deep Block empowers you to do so with unprecedented speed and efficiency. But that's not all. Deep Block goes beyond just providing a platform for image analytics. It offers a comprehensive suite of features designed to simplify the entire machine learning model development process. From annotation tools for training data preparation to APIs and a user-friendly Drag&Drop inference interface, Deep Block covers every aspect of no-code ML model development. What's more, it caters to the unique requirements of enterprise customers by offering various customization options. Deep Block's optimization for high-resolution image analysis, including microscopic image analysis and remote sensing data analysis, makes it an invaluable asset for industries such as defense, geospatial, and semiconductor manufacturing. These sectors often grapple with the challenge of analyzing large volumes of image data, and Deep Block provides the solution they need. With Deep Block, you can expect fast, automated, and precise analysis of high-resolution imagery. Whether you're in the realm of defense, GIS, metrology, or life science, Deep Block empowers you to extract meaningful insights and drive innovation in your field.

Seismic

seismic.com

Seismic is the global leader in enablement, helping organizations engage customers, enable teams, and ignite revenue growth. The Seismic Enablement Cloud™ is the most powerful, unified enablement platform that equips customer-facing teams with the right skills, content, tools, and insights to grow and win. From the world’s largest enterprises to startups and small businesses, more than 2,200 organizations around the globe trust Seismic for their enablement needs. Seismic is headquartered in San Diego with offices across North America, Europe, and Australia. To learn more, visit Seismic.com and follow us on LinkedIn, Twitter and Instagram.

ClearCompany

clearcompany.com

Helping nearly 3,000 organizations recruit, ramp, recognize, and retain employees. Since 2004, ClearCompany’s end-to-end Talent Management platform has enabled thousands of companies to maximize talent by empowering people at every stage of the employee journey. ClearCompany integrates data-driven best practices, expert-informed content, and tailored software tools to recruit, ramp, recognize, and retain employees, uniting people and processes to achieve business success. Talent maximization is achieved when HR has the tools they need to plan accurately, execute people initiatives flawlessly, and build culture deliberately—these essential pillars of talent maximization are the core of our Talent Management platform.

AvidXchange

avidxchange.com

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle market businesses and their suppliers. AvidXchange’s software-as-a-service-based, end-to-end software and payment platform digitizes and automates the AP workflow for more than 8,800 businesses and it has made payments to more than 965,000 supplier customers of its buyers over the past five years. Featuring one of the largest networks of suppliers for the middle market, AvidXchange offers in-depth industry expertise for real estate, community association management, healthcare, social services, education, hospitality and professional services, as well as construction, financial services and media through acquisition of Core Associates, BankTEL and FastPay. Additionally, AvidXchange, Inc. is a licensed money transmitter for US B2B payments, licensed as a Money Transmitter by the New York State Department of Financial Services, as well as all other states that require AvidXchange to have a license.

DoneDone

donedone.com

If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on getting your work done. With DoneDone, customer support and product teams can work together more efficiently than ever before.

LiveAgent

liveagent.com

LiveAgent is a fully-featured Help Desk and live-chat software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2024. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 200+ integrations. Start your free 1-month trial, no credit card required. 200+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Email templates -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter/Instagram/Slack integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. LiveAgent for Startups: Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate.

Markate

markate.com

Markate.com: Powerful CRM, Job Management, and Marketing Automation tools for Home Services Providers The Markate app is ideal for every service business that looks for an affordable, mobile-ready, easy-to-use, end-to-end management solution. Learn how Markate helps your business. * Your Business, Your Way with Markate Markate partners with you, working together to achieve your business goals. * Streamline Your Operations for Efficiency Designed to reduce paperwork, automate processes, and free up your time. * Affordable, Flexible Solutions to Fit Your Needs Built to empower small businesses, helping them operate more efficiently while minimizing expenses. * Maximize Time, Resources, and Profits It’s here to simplify your operations so you can focus on what truly drives your business forward. * Keep Customers for Life Equipped with marketing tools designed to increase customer retention, which is a crucial aspect of your successful business.

Dynatrace

dynatrace.com

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Twig

twig.so

Twig is an AI-powered tool designed to help users quickly and easily find the answers they need from technical documentation without having to spend hours sifting through endless pages of documents. The tool works by semantically analyzing documentation, knowledge bases, past support tickets, and other data sources to provide accurate responses to customers' complex questions. This significantly reduces the costs of customer support by up to 30%. Twig's AI models are trained on publicly available data, allowing it to find and recommend relevant responses to user questions with confidence. The recommended responses include citations that increase the trustworthiness of the response by showing users where to find additional information. Twig also helps support agents become more productive by automating tedious tasks and providing powerful tools that replace busy work with human empathy. It enables agents to improve the quality of customer engagement by bringing higher minimum standards on response quality and helping them notice potential risks in responses. Twig can integrate with most popular documentation and knowledge base products, and it sanitizes data, removing any personally identifiable information (PII) to ensure privacy protection. Twig is an AI tool designed to significantly enhance the customer experience by providing accurate, relevant, and speedy responses to technical questions.

BrainStorm

brainstorminc.com

Equip your team with the only learning platform that’s purpose-built for software adoption. Accelerate onboarding, reduce support, deepen engagement, and grow usage. Whether you’re a Solution Provider onboarding new clients, an IT team needing a more scalable way to manage end-user training, or an L&D team focused on onboarding employees to the company tech stack, BrainStorm will make your job easier, and your results better. Activate dark users – BrainStorm is the only learning platform that proactively targets licensed users who haven’t logged in yet. When you convert dark users, your usage impact moves from incremental to exponential. Accelerate adoption – Don’t just teach users how, teach them when and why to use features and applications. BrainStorm is built to automate training that gets people to change the way they work. Expand feature use – Drive deeper and broader feature adoption. Help more users move beyond the basics and integrate their tools into their daily work processes. BrainStorm Features: * Targeted communications: Attract and activate unengaged learners through timely communications that inspires user action. * Role-based learning: Custom-content flows organized by groups ensure the right content is teed up for the right audience. * Course authoring: Upload and assemble your learning assets into BrainStorm Flows™, adaptive workflows that deliver relevant, timely learning to every learner. * Branching: Add branching to any flow to create personalized learning experiences that aligns to what the user wants to learn next. * Content packs: BrainStorm has hundreds of pre-built learning experiences for you to use, or modify, so you can hit the ground running. Reporting: See what’s driving behavior change with dynamic reporting.

MangoApps

mangoapps.com

Engage, excite, and connect your entire company! MangoApps is a unified employee experience platform combining intranet, training, teamwork, and content management into a dashboard and workspace. Our user-friendly, infinitely customizable approach fits into how your company already does business, creating a single digital hub that bridges the gap between your desk and frontline workers. Employees can find all the company information they need, alongside their communication and collaboration tools, in a customizable widget-based dashboard that serves as a single source of truth. Our product works for teams of all sizes across various industries and has all the security features needed to deploy at an enterprise scale. MangoApps' interface is based on modern social media, with threads, comments, emoji reactions, and team and project groups. As such, our customers’ employees find it immediately intuitive and user-friendly. Furthermore, housing all these tools and integrations with most other enterprise and corporate tools saves time and frustration. White-labeled with your company’s branding, your team might not even realize that MangoApps is an external tool—it feels like a natural part of their day and workflow. Too many organizations today rely on outdated intranet and communication tools, losing time and information to the black hole that is the email inbox. MangoApps gives you the unique opportunity to connect all of your teams, from frontline workers to corporate offices, into one central hub that keeps them all in the loop and at the top of their game.

SkillsBoard

skillsboarding.com

The 1st skills-based learning and talent management platform that engages people through a personal and certifying Passport

Dispatch

dispatch.me

Deliver exceptional customer experiences. Dispatch is the modern field service experience platform, purpose-built to solve the communication gap between enterprise brands, 3rd-party contractors, and the consumer. Most brands rely on independent local partners to deliver the on-demand expertise required for local installation, repair, support or maintenance services, leaving the customer experience and brand's reputation at risk. Today's consumer expects a transparent and effortless service experience and judges brands on their ability to meet that expectation. Dispatch powers modern service by seamlessly connecting brands to an army of expert-on-demand local contractors, providing those contractors an intuitive platform to assign and manage jobs, and communicating service details automatically to the customer via their mobile device. When coupled with a CRM or existing field service management software, Dispatch automatically synchronizes customer, performance and job data between systems. Ultimately, Dispatch links the people, process, and data to create a modern service experience that delights customers, empowers contractors, and promotes a positive brand image for the enterprise.