Page 6 - Top QuestionPro Alternatives
Market Force
marketforce.com
Market Force Information (Market Force) provides location-level customer experience management solutions to protect your brand's reputation, delight customers, and make more money. Founded in 2005, it continues to grow its global presence with offices in the United States, Canada, the United Kingdom, France, and Spain. It is proud to serve over 350 clients ranging from Fortune 10 brands to emerging brands with high growth potential. Its clients' success is its own, and with that comes a deep commitment to helping each client optimize growth for every location.
Invarosoft
invarosoft.com
Invarosoft helps MSPs and IT Departments deliver a better customer & employee experience by replacing email support with IT Support panels.
humii
humii.co
humii is changing the game in online retail customer experience. As Australia’s leading authority and powered by a nation-wide network of mystery shoppers, humii provides retailers and brands with unbiased, actionable insights to deliver amazing online shopping experiences. Through proprietary customer experience analysis, market-leading qualitative insights and direct competitor benchmarking, retailers are empowered to convert and retain more customers than ever.
CXFacts
cxfacts.com
CXFacts (fka BuyingTeams) is a fintech company working on enhancing feedback and collaboration between banks and corporate customers. It has co-created the digital collaboration tool of the future together with banks and corporate treasuries to enhance relationships and create new value and cost-efficiency for all. It provides value to corporates by offering a web solution that tracks the service performance of their banks. Banks can receive high-quality feedback to enhance relationships, products and services, competitiveness, and business.
VitalSigns
bizrateinsights.com
VitalSigns is the home for all the data and customer comments collected from your Online Buyer Survey and Site Abandonment Survey. Through an intuitive homepage and set of interactive dashboards, your entire team gets up-to-the-minute insights to enhance the customer journey and increase conversions. ** Built for the Whole Team Feedback gathered throughout each customer touchpoint and a comprehensive set of dashboards combine to make VitalSigns the do-it-all platform for retailers looking to deliver a stellar customer experience. With in-depth metrics covering the entire customer journey, there’s something for every stakeholder within your organization. ** Get a Complete Understanding of Your Company’s Performance With unlimited survey collection standard, you can view quantitative and qualitative metrics that give a complete understanding of your company’s performance. These metrics range from key performance indicators (KPIs) like Overall Satisfaction and Likelihood to Buy Again, verbatim customer comments, and the industry-standard Net Promoter Score. ** Take Your Data Out of a Vacuum with Benchmarking Leveraging our network of thousands of participating companies across the U.S., we offer unmatched direct benchmarking tools designed specifically for ecommerce professionals looking to stay ahead of the competition. View and understand your company’s performance in context by benchmarking against other retailers within the Bizrate Insights network. ** The Impact of Customer Reviews on Purchase Decisions Can a negative customer review be a good thing? Read our free guide to understand the hidden value of negative customer reviews and pick up tips for responding to them.
SATISFYD
satisfyd.com
SATISFYD is the leading customer and employee experience software provider for machinery dealerships and manufacturers. It empowers organizations to capture and act on customer and employee experience insights through automation and integrations. Its deep industry experience and turnkey solutions make it easy for partners to stay connected with their customers and employees to ensure their business continues to thrive. * Voice of Customer: Boost revenue by leveraging customer feedback gained through its automated full-service customer experience survey process. * Voice of Employee: Attract and keep talent by turning employee feedback into actionable insights with its turnkey engagement program. * SATISFYD Reviews: Take control of your online reputation by managing online reviews with its software designed for the heavy equipment industry.
PeopleMetrics
peoplemetrics.com
PeopleMetrics unlocks insights to improve the customer experience and answer important questions using strategic market research. Its approach is full-service, from study/program design to fielding, analysis, and reporting. It partners with clients by committing senior-level customer experience and research professionals in every relationship.
Hello Customer
hellocustomer.com
Hello Customer is an AI-powered Voice of Customer platform to collect, centralize and analyze feedback at scale, prioritize actions and take business critical decisions with confidence. -Collect feedback with Hello Customer or connect with other feedback sources -Powerful feedback analysis with the highest precision and deepest level of detail, out of the box and in real-time. -Launch your feedback program in weeks, not months -Enrich and segment your data -Leverage actionable customer insights in no time
Flow CX
flowcx.com
Flow CX is a complete end-to-end Customer Feedback Platform. Flow CX scales supports customers of all industries and sizes, from SME to Enterprise organisations. The Flow CX product suite includes many features such as: - Fully configurable Customer Surveys - Multiple channel Feedback, Email, SMS, Website, Facebook... - Complete Action management - ticketing system - Deep CRM/Database integrations - Online Review Management - Text Analysis - Customer Panels - Reporting
Client Savvy
clientsavvy.com
Client Savvy helps professional services companies create and implement data-driven client experience and employee experience programs. It provides unconventional wisdom to drive revenue, referrals, and repeat business. Its proprietary Client Feedback Tool enables clients to share how a firm is performing relative to expectations on the most relevant dimensions and likelihood to recommend. Client Savvy has helped nearly 500 companies, in 20 time zones, gather feedback from millions of clients and employees. Its data and experience enable clients to positively differentiate their brand and solve challenging business problems that help achieve long-term, profitable relationships with clients and employees. Client experience (CX) and employee experience (EX) are becoming core business functions at successful companies. Client Savvy helps create the strategy, develop, and implement CX and EX programs to accelerate their adoption, success, and return on investment. Its team of client experience consultants gathers and shares the knowledge that provides companies with a fresh perspective into their clients and employees.
Alterna CX
alternacx.com
Alterna CX is a leading experience management software company, among the top 3% of vendors globally recognized by Gartner. Alterna CX's AI-based solution streamlines and organizes all the CX “signals” generated by customers via surveys, text, complaints, social and digital conversations, and other interactions. Its machine learning tech then flags problems and opportunities to pay attention to, improving response times, reducing manual work, and showing what factors contribute most to CX quality and customer loyalty.
Ombea
ombea.com
Ombea helps you measure and improve customer and employee experience on-site and online. Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition. Ombea customers cover the entire spectrum: From boutique coffee shops with a single outlet to a multinational retail conglomerate, and everything in between. No matter where you choose to stream feedback from, Ombea provides a branded and frictionless experience for the people that matter to you. As a result, you will enjoy a greater stream of responses and smarter advice.
Goodays
goodays.co
Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, its vision is to make commerce better for everyone—merchants and customers alike. Goodays helps a leading global brand deliver personal customer experiences at scale, without losing that welcomed human touch. Its mission is to provide clients with a Customer Experience Management platform that makes it easier to have personal and human experiences at scale. Goodays ensures that you can spark real connections and engage in better, deeper, and more frequent experiences while keeping things simple so that you can focus on actioning the metrics that truly matter. Its technology is used in 25 countries by over 150 of Europe's biggest companies, including Carrefour, Domino's, Credit Agricole, New Look, Leroy Merlin, and Jules. Goodays is present in more than 70,000 business locations and gives the entire organization, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer. Goodays turns customer feedback into better business. By adopting a company-wide customer-centric mindset, you can: * Provide customers with more personal and human experiences * Make front-line work more rewarding and essential * Improve the connection with HQ by decreasing the gap between customer and strategy * Its passionate international team can be found at offices in Paris, Lille, London, Spain, the Netherlands, and Japan.
HappyOrNot
happy-or-not.com
The HappyOrNot solution helps you turn reactions into profitable actions. It is a powerful, yet simple, tool that enables you to enhance your customer experience, uncover issues, present ways to fix them, and engage both employees and customers. The solution consists of three core elements: HappyOrNot Smileys, Analytics, and Success. HappyOrNot Smileys - Smiley Touch, Smiley Digital, and Smiley Terminal: The Smileys capture genuine customer feedback so you can learn your customers’ emotions when and where the experience takes place. The largest product portfolio ensures that there is an ideal solution for every in-person and digital point of engagement. * Beautiful design attracts people and drives maximum response rates. * Easy to use; it only requires a few seconds to respond. * Get feedback from everybody, not only from those who engaged with you. * Capture the feedback that matters, in the moment. HappyOrNot Analytics: All feedback data from the Smileys is passed on to the Analytics platform. The Analytics contains both robust and flexible data insights that help you see how you're doing, analyze what is going well, and assess what can be improved. * See how you perform overall at a glance and against your industry peers. * Understand the details with granular data by hour, weekday, month, location, and more. * Discover the reasons through open feedback, pain points, and highlights. * Take immediate action with alert notifications and collaborative messaging. * Engage and share your success with reports, data exports, and live sharing. Analytics is also where you manage your HappyOrNot solution and have all the tools in place for creating surveys and managing experience points, users, and subscriptions. You can use Analytics anytime and anywhere, with a browser or the mobile app. HappyOrNot Success: Additional services are provided to ensure your use of the solution is successful for your business. This includes onboarding, customer support, Help Center, additional analytics services, and a variety of other useful resources.
CX Index
cxindex.com
CX Index is a Voice of the Customer solution. CX Index has a range of sophisticated tools that enable customers to listen to feedback across multiple channels, including social media. It then delivers industry-leading results by connecting feedback with a broad spectrum of data sources to deliver those outcomes.
zenloop
zenloop.com
zenloop is an integrated experience management platform based on the Net Promoter Score. The SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence, and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys, Zendesk, Slack, or Shopify, or used as an addition to the existing tech stack. The zenloop portfolio includes brands such as Momox, Douglas, Penta, ATU, Mister Spex, Foodspring, and Jochen Schweizer. zenloop is a brand of saas.group.
Feedbackly
feedbackly.com
Feedbackly is the only customer feedback software that measures how a customer's emotions impact business results. This all-in-one feedback tool generates measurable revenue, insight, and covers all steps of the customer journey with multichannel feedback services. Founded in Helsinki, Finland in 2012, Feedbackly now helps customers in over 500 cities around the world on their journey to become global leaders in customer experience. Its intuitive feedback management, analytics, marketing, and sales tools enable you to listen to customers directly, upsell, and improve their experience in real-time. Feedbackly has helped hundreds of businesses worldwide keep their customers happy. It can deliver business results to smile about, too.
Clientshare
myclientshare.com
Clientshare has built the world’s leading Business Reviews platform. Used by 1-in-2 of the FTSE 100, Clientshare helps suppliers in Logistics, BPO, RPO, FM, Contract Catering, and IT to improve retention and grow accounts. Its digital Quarterly Business Review (QBR) platform, Pulse, supports business growth. Senior leaders can easily uncover risk accounts and act before it's too late, as well as identify new growth opportunities. Clientshare provides businesses with the tools to create, deliver, measure, and act on reviews and feedback. Its vision is to be the best at helping B2B enterprises retain and grow their customers by giving them the tools to stand out, win trust, and deliver exceptional Business Reviews.
Feedbear
feedbear.com
Managing feedback coming from various scattered sources can be a tedious task. FeedBear solves this issue with one place to leave feedback. Your customers can add ideas, discuss them and vote for their favorites. You can keep them in the loop by automatic idea status change notifications. Being transparent about your product or service roadmap build trust and loyalty.
DropThought
dropthought.com
DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.
Alida
alida.com
Build better products, refine user experiences, and test marketing campaigns, all with the leading community-centered research platform. Alida helps the most innovative brands create a highly engaged research community to gather feedback that fuels better customer experiences, user experiences, and product innovation. With on-demand access to the audience that matters most, the client creates meaningful relationships, gathers feedback at scale through various methods and channels, and gains valuable actionable insights… all on a single platform. Alida works with the most innovative company in tech, media, retail, banking, and healthcare. Industry leaders like HBOMax, Adobe, Warner Bros. Discovery, and lululemon rely on Alida's platform to connect with their customers to get deeper insights, infuse feedback into their organization, and drive ROI.
Zonka Feedback
zonkafeedback.com
Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve experiences, and accelerate business growth. Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand, and manage feedback and experience for customers, patients and employees. Zonka CX Management Software captures experiences and feedback at all touchpoints including in-person, offline, online, email, and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights, and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at-risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers. Core Features Include: - Quick to Setup, Easy to Use - Designed for Customer & Employee Feedback - NPS, CES 2.0 & CSAT Scores - Feedback Management, Close the Loop - Real-time Reporting, Alerts, and Digest - Multilingual Feedbacks & Surveys - Multi-Chain, Location Management - APIs, Web Hooks and Integrations
SMG
smg.com
SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, our differentiated partnership model helps clients change the way they do business.
AskNicely
asknicely.com
Rated Customer Experience Platform for Service Businesses Measuring customer experience isn’t hard, but improving it is. To win, you need your entire team focused and motivated to make every customer EXPERIENCE AWESOME. It's not easy. For people powered businesses, it means hundreds or thousands of frontline employees delivering their best, every day, for every customer. AskNicely is the world's first customer experience coach that fits in your pocket. Imagine a frontline staff member knowing how well they're delivering for each customer they serve and getting recognition or coaching in the moment to motivate performance for the next customer - all from their phone. Now copy and paste that picture across your entire frontline workforce and see them smile, just like your customers will
XEBO.ai
xebo.ai
Experience a new era in AI-Powered Management with XEBO.Ai. XEBO.Ai is dedicated to reshaping customer engagement and harnessing AI's power for a holistic experience. Embrace innovation and dive into growth! XEBO.ai, AI-powered Experience Management solution that provides best-in-class solutions for Customer Experience, Employee Experience and Digital Research. XEBO.Ai’s award-winning Experience Management platform is a market leader in helping businesses listen, analyze, and make informed decisions. With a belief in turning data into action, XEBO.Ai helps businesses collect feedback from all channels to drive tremendous success. XEBO.Ai has helped businesses across the globe scale their customer experience, employee experience, and conduct in-depth market research. With innovative solutions such as video feedback and AI-powered surveys and analysis, XEBO.Ai provides access to micro insights, thus elevating the experiences customers have. Founded in 2018, XEBO.Ai has spent over 6 years working with the industries that impact our everyday lives. From the retail sector to government and healthcare, XEBO.Ai has been on a mission to bring connection and empathy to the forefront of business.
Churn360
churn360.com
Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase the lifetime value of Customers. Churn360 combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer. Churn360 also provides features like playbook automation, customer onboarding, customer journey mapping and tracking, surveys to effectively assist the customers in various circumstance leading to reduced customer churn and thus increase retention.
Custify
custify.com
Custify is a customer success platform designed for your B2B SaaS business. It helps you better meet customers' needs, reduce churn and increase lifetime value. You can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in an easy-to-understand dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has decreased. This lets customer success managers reach out proactively and efficiently. It has a sophisticated automation engine built in for low-touch workflows, as well.
CustomerSure
customersure.com
CustomerSure combines powerful customer experience software with our robust methodology and unparalleled support. Since 2010, we've been helping our customers gather, understand and act on the valuable insights provided to them by their own customers through feedback surveys. With powerful, intuitive software backed up by expert consultancy and support, CustomerSure helps you design and execute customer feedback processes that transform your business performance. We're trusted by businesses including Barchester Healthcare, Philips, Covéa Insurance, KK Wind, Magrabi and GBG Group, helping them to understand more about their customers, and then retain and delight them. When you start using CustomerSure, you get more than just a handful of dashboards. All our packages include: - Our fully-featured, easy-to-use customer feedback software - A proven survey methodology to drive measurable results - Unparalleled support from CSAT and customer feedback experts If you’d like to see CustomerSure’s award-winning approach in action, contact us for a Free Pilot Project. We’ll help you design and run a short, live test to show you exactly how everything works and prove the real impact our approach has on your customers - and your business.
Mindful
getmindful.com
Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so they bridge the gap between experiences, bringing customers the help you need at a time that’s best for your. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice, digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands. * Winning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences. * Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume. * Traditional hold times are a thing of the past by providing premier callback in the IVR. * Customers expectations are managed with status updates and options to reconnect via SMS. The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty.
Tattle
get.tattleapp.com
Build a better customer experience with Tattle. Our Customer Experience Improvement (CXI) platform collects feedback at every touch point of the customer journey. Tattle empowers hospitality leaders with the actionable data needed to boost guest satisfaction, optimize operational performance, and increase revenue. Tattle shares survey prompts with your guests across all channels, encouraging them to communicate while onsite, through loyalty apps, WiFi, or digital ordering platforms. Our causation-based survey approach collects more data points than traditional tools. Your brand will uncover the factors affecting each of your operational categories, so you know exactly what to improve. Our intuitive dashboard is designed to empower everyone—from general managers to corporate leaders— to work on the operational categories that will have the most impact on the customer experience. Unlike other feedback tools, Tattle uses the data to automatically provide improvement opportunities by location, group, and enterprise. It’s easy to monitor the direct impact of your team’s strategy on guest satisfaction scores and the progress towards goals. You’ll also have access to reporting and analytics, giving you a full view into trends over time, even down to the location and time of day.