For nearly 30 years, Issuetrak’s mission has been to work hard for our customers and deliver innovative issue-tracking software and support that is affordable and easy to use. As a result, our customer satisfaction score averages between 96-98%. Issuetrak is completely U.S.-based in Norfolk, Virginia while serving clients around the world and in nearly every industry. Whether your issues are referred to as tickets, requests, complaints, or bugs, Issuetrak’s configurable, integrated software ensures that you won’t miss anything. When you choose Issuetrak, we’ll be with you every step of the way to fully customize a site that addresses your needs and no one else’s.

Issuetrak is a comprehensive help desk software designed to streamline issue tracking and resolution for businesses across various industries. It offers a robust set of features that enable organizations to manage customer support requests efficiently. Key capabilities include customizable issue types and priorities, mass issue handling, issue auditing and reporting, task management, and knowledge management. This software supports both cloud and on-premise deployment models, providing flexibility for different business needs.

Issuetrak's features allow for the automation of workflows, enhancing productivity by simplifying the process of tracking and resolving issues. It also includes SLA management, unlimited reporting, and a customizable live dashboard, which helps organizations monitor performance and make data-driven decisions. Additionally, Issuetrak supports multi-channel issue submission, ensuring that customer inquiries from various sources can be managed seamlessly within a unified interface.

The software is particularly beneficial for industries such as education and government, where efficient issue management is crucial. It provides 24/7 customer support, ensuring that users can access assistance whenever needed. Overall, Issuetrak serves as a centralized platform for managing customer service inquiries and support requests, offering valuable insights through its reporting and analytics capabilities.

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Categories:

Business

Customer Self-Service Software

Incident Management Software

IT Service Management Tools

Website: issuetrak.com

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