Hiver

Hiver is a comprehensive email management tool designed to streamline team workflows and enhance customer support. It operates seamlessly within existing email inboxes, such as Gmail and Outlook, allowing teams to manage shared inboxes efficiently. Key features include automated email assignment, status updates, and tagging based on specific rules or keywords. This automation helps reduce manual task distribution, enabling teams to focus on resolving issues rather than managing email workflows.

Hiver also offers features like automated follow-up reminders and canned responses for common queries, which can significantly improve response times and customer satisfaction. Additionally, it integrates with popular tools like Salesforce and Asana, allowing for a unified view of customer interactions across different platforms. The app supports collaboration through features like email notes and @mentions, making it easier for teams to work together on email responses.

Furthermore, Hiver includes an AI-powered summarizer that condenses lengthy email threads into concise notes, facilitating smoother agent handoffs and quicker issue resolution. Its AI bot, Harvey, helps automate tasks such as closing non-actionable responses, ensuring that support metrics remain accurate. Overall, Hiver simplifies email management by automating routine tasks and enhancing team collaboration, making it a valuable tool for teams handling high volumes of customer queries.