Page 8 - Top ChurnZero Alternatives

Mindful

getmindful.com

Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so they bridge the gap between experiences, bringing customers the help you need at a time that’s best for your. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice, digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands. * Winning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences. * Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume. * Traditional hold times are a thing of the past by providing premier callback in the IVR. * Customers expectations are managed with status updates and options to reconnect via SMS. The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty.

Userlane

userlane.com

Userlane is an award-winning Digital Adoption Platform that identifies and eliminates adoption barriers across software. Discover which software applications are in use, understand usage patterns and areas of digital friction, and improve employee productivity and experience. Realize the full value of software investments with Userlane.

Tattle

get.tattleapp.com

Build a better customer experience with Tattle. Our Customer Experience Improvement (CXI) platform collects feedback at every touch point of the customer journey. Tattle empowers hospitality leaders with the actionable data needed to boost guest satisfaction, optimize operational performance, and increase revenue. Tattle shares survey prompts with your guests across all channels, encouraging them to communicate while onsite, through loyalty apps, WiFi, or digital ordering platforms. Our causation-based survey approach collects more data points than traditional tools. Your brand will uncover the factors affecting each of your operational categories, so you know exactly what to improve. Our intuitive dashboard is designed to empower everyone—from general managers to corporate leaders— to work on the operational categories that will have the most impact on the customer experience. Unlike other feedback tools, Tattle uses the data to automatically provide improvement opportunities by location, group, and enterprise. It’s easy to monitor the direct impact of your team’s strategy on guest satisfaction scores and the progress towards goals. You’ll also have access to reporting and analytics, giving you a full view into trends over time, even down to the location and time of day.

Upland Rant & Rave

uplandsoftware.com

Rant & Rave's customer engagement software helps global brands transform their CX by capturing the voice of the customer and embracing emotion. Capture, analyze, and act on customer feedback in real time with its software.

Jeeva

jeeva.ai

Jeeva unveils concealed leads and their intent on your website, enabling seamless personalized outreach to drive engagement and action. * AI Sales Representatives: Jeeva provides specialized AI assistants for outbound and inbound sales, chat interactions, LinkedIn outreach, and phone calls, allowing companies to maintain consistent engagement with leads. * Automated Lead Generation: The platform helps businesses discover and engage potential customers through automated, personalized outreach campaigns, significantly increasing lead generation efficiency. * Real-Time Lead Enrichment: Utilizing advanced technology, Jeeva enhances lead profiles in real-time, providing deeper insights into customer intent and behavior. * Seamless Integrations: Jeeva integrates effortlessly with popular email and CRM platforms like Gmail, Outlook, HubSpot, and Salesforce, ensuring smooth operations and enhanced productivity.

Staffino

staffino.com

Staffino is a customer and employee experience management platform with a strong global presence, proudly catering to clients in over 30 countries and spanning a diverse range of industries. Our cutting-edge online platform has evolved to compete with the world's leading CEM platforms, offering a user-friendly and visually appealing interface for collecting and managing customer and employee feedback. Staffino XM products are expertly designed for businesses of all sizes across various industries seeking to revolutionise their customer and employee experience on both national and international levels. Our comprehensive CX & EX products empower you to deliver unparalleled customer satisfaction, inspire employee motivation, and accelerate revenue growth. CX Products & Services: - Closed Loop Feedback Management - Retention Case Monitoring - NPS, CSAT, CES & Other CX Metrics - Semantic Engine - Personalised CX Dashboards - Mastery Shopping® - CX Consulting - Performance Management Assessment - Customer Experience Surveys EX Products & Services: - Employee Recognition & Motivation - Employee Gamification - Employee Performance - Employee Engagement

Decode

entropik.io

Decode helps your teams build efficient research processes and build products that resonate with consumers. * Insights AI Technologies - Insights AI (Emotion AI, Behavior AI, and Generative AI) to get unbiased insights and enable continuous consumer feedback. * Customer Research Platform - Decode offers an integrated platform to run a wide range of research like Quant, Qual, Diary, Media & Shopper Research – 6x faster. * Global Respondent Panel - Global panel of 80 million+ respondents across 120+ countries to provide access to a worldwide audience. * Repository & Knowledge Management - Decode Repository acts as a single source of truth for all things consumer research, bringing true consumer intelligence in-house.

BetterFeedback

betterfeedback.ai

BetterFeedback is a qualitative customer feedback analysis tool designed to assist product teams in gaining a deeper understanding of customer needs and identifying their pain points in real-time, with the aid of AI technology. The tool leverages advanced AI capabilities to analyze customer feedback, allowing teams to uncover valuable insights that would otherwise be difficult to detect. By using qualitative data analysis techniques, BetterFeedback helps product teams capture the essence of customer experiences and uncover underlying issues that may hinder user satisfaction and retention.With its real-time capabilities, the tool provides instant feedback analysis, significantly reducing the time and effort required to gather and interpret customer data. This enables product teams to promptly address issues and make improvements, leading to enhanced customer satisfaction and a more effective product development process.BetterFeedback's AI-powered analysis facilitates the identification of recurring themes, patterns, and trends within customer feedback. By deciphering the language and sentiment expressed by customers, teams can gain a comprehensive understanding of their experiences, preferences, and pain points. This enables organizations to prioritize product enhancements that align with customer needs, enhancing the overall user experience.In summary, BetterFeedback is a powerful tool that utilizes AI to provide in-depth analysis of qualitative customer feedback. By uncovering the underlying struggles customers face, this tool empowers product teams to make data-driven decisions, prioritize product improvements, and ultimately enhance customer satisfaction.

Lumoa

lumoa.me

Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times.

WatchMyCompetitor

watchmycompetitor.com

WatchMyCompetitor (WMC) is a leading competitor intelligence platform that enables organisations to make smarter decisions faster. It uses AI to track the global digital footprint of an organisation’s competitors in real-time and market analysts to curate the data. Clients get a continuous flow of the most relevant, actionable insights into their organisation. They use these insights to validate and optimise strategies, gain a competitive advantage and protect and grow revenue.

Reptrics

reptrics.com

Reptrics is all-in-one Customer Success Software for B2B SaaS businesses to drive customer retention & growth. Reptrics is built for proactive Customer Success team & executive leader to manage customer onboarding, and renewals, reduce churn, and boost expansion opportunities. Reptrics empowers customer success teams to become revenue centers rather than a cost center. Helps to manage success throughout the customer lifecycle by automating customer-centric workflows using playbooks. Customer-focused data platform to oversee account health, and address churn risk in real time. Headquartered in Florida, founded in 2019 is VC backed platform. Trusted by global clients like Hook Security, Web-est, Skill Struck, Kinectify, and many more to increase MRR(Monthly Retention Rate and maximize lifetime value(LTV) with fastest implementation of tech-stack under 90 days.

Hubalz

hubalz.com

Get a complete understanding of your customers across devices and platforms. Hubalz gives you the tools to understand the customer journey and improve marketing ROI.

HarmonizeAi

harmonize.ai

HarmonizeAi allows you to understand the customer experience across every channel with real-time feedback from over 120+ sources and integrations feeding into one platform, providing you a complete view of what your customers and consumers are thinking, feeling and buying.

[24]7.ai

247.ai

[24]7.ai™ customer engagement solutions use conversational artificial intelligence to understand customer intent, enabling companies to create personalized, predictive, and effortless customer experiences across all channels; attract and retain customers; boost agent productivity and satisfaction; and drive revenues while lowering costs. The world’s largest and most recognizable brands use [24]7.ai intent-driven technologies to serve several hundred million visitors through billions of conversations annually, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

Datatrics

datatrics.com

Datatrics provides machine learning capabilities that will help users' platforms become even smarter the longer they work with Datatrics. Each interaction with touchpoints and every journey that is traveled is analyzed and processed real time and is used to train the Datatrics algorithm.

Customer Alliance

customer-alliance.com

Customer Alliance is web-based Hospitality management software for small-medium and enterprise business. This software well performs as Hotel management, Reservation and booking, Room management and control of your online reputation.

Cleeng

cleeng.com

Create within minutes your D2C video commerce platform, and retain your subscribers for years. Easy and powerful management of your subscribers' journey, cross devices, effective tool to retain your subscribers

Taglayer

taglayer.com

We believe that everyone has their own passions and qualities. Marketers often have brilliant ideas that they can’t implement themselves because they lack development skills. This often results in frustrations, high costs, and a lot of resources needed. Our aim is to enable all marketers to create the best customer experience possible, with an easy-to-use and effective tool that doesn’t involve any coding on their part. Not just on their website, but streamlined across all their different channels.

B2Metric

b2metric.com

B2Metric is an AI/ML-powered data analytics platform that enables marketing, data analytics, and CRM teams to better understand customer trends and behaviors. B2Metric uses machine learning to automate data analysis and generate predictive insights, which can be used to improve customer engagement, retention, and growth.

Anodot

anodot.com

Anodot’s augmented analytics platform is the next generation in business intelligence. Anodot proactively identifies revenue-critical business incidents, recommends actions, and automates the remediation process, in real time. Anodot’s patented technology goes beyond data visualization by constantly analyzing and correlating business metrics, alerts and forecasts in their context. Leveraging AI and ML, Anodot’s augmented analytics proactively alert companies to revenue-critical business incidents and automates their remediation in real-time. The company’s Cloud Costs solution provides accurate monitoring and forecasting as well as savings recommendations that cut up to 40% on annual cloud spend. Fortune 500 companies leverage Anodot for cloud cost management and Anodot for payment intelligence to help reduce cloud waste and protect revenue streams. Our team spans several continents, with headquarters in the U.S. and Israel, with business units dedicated to digital, financial services, and telecommunications. To learn more, visit www.anodot.com or check us out on LinkedIn and Twitter.

cux.io

cux.io

CUX is a Digital Experience Analytics tool, helping companies save up to 5x time on analytics and drawing valuable conclusions. We eliminate data overload with a laser focus on user problems, frustrations, and all bottlenecks that can prevent them from using online channels to buy product and services. CUX is a comprehensive, user-focused analytics tool that provides instant behavioral insights. ✔ Goal-oriented Analytics: CUX automatically selects ONLY the data that is relevant to individual business goals. ✔ Qualitative and Quantitative Assessments provided by one tool. ✔ Knowledge: We support users with trainings, onboarding, mentoring, audits and monthly recommendations. ✔ AIocado: our very own AI-analytics concierge will show you precisely the reasons for your conversion drops, places of users' frustration, recommendations and more. CUX is a solution for all industries in which the customer comes into contact with a digital product, such as e-commerce, SaaS and B2B businesses, companies providing marketing services, or software houses. We cooperate with the Innovation, Marketing, Product, and E-com departments within the companies. CUX in nutshell: ✔ User Behavior Analysis ✔ Experience Metrics ✔ Goal-Oriented Analysis ✔ Conversion Waterfalls ✔ Entire Visits Recording ✔ Heatmaps ✔ Pre-analysis & Alerts ✔ Auto-capture Events ✔ Retroactive Analysis ✔ 100% GDPR-compliant ✔ Data stored in EOG ✔ SSL secured

Indicative

indicative.com

Indicative is the leading Product Analytics platform that provides product and growth teams actionable insights to optimize customer engagement, increase conversion, and improve retention.

ProdCamp

prodcamp.com

B2B customer feedback software for SaaS: Helping you build what your customers truly need. Enhance your product by understanding user demands. ProdCamp is the single place for customer feedback, enabling companies to make better product decisions. 1. Collect feedback from multiple channels (Intercom, email forward, public roadmap, embeddable feedback widget, Google Chrome extension) 2. Analyze and prioritize what to build next based on the number of votes and $ data from Salesforce 3. Push to Jira or Gitlab 4. Close the feedback loop

Correlated

getcorrelated.com

Turn customer data into revenue, faster. Fewer than 1% of product sign ups convert to paid customers! Increase your conversion rate using Customer Lifecycle Scoring, powered by AI. Find the highest propensity users and accounts and target them with personalized messaging.

FirstHive

firsthive.com

FirstHive is a full-stack Customer Data Platform that enables consumer marketers and brands to take control of their first-party data from all sources, both online and offline, and enables highly personalized campaigns that drive conversions.