calldesk

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Calldesk automates inbound calls for contact centers using AI voice agents to improve customer service and reduce costs, freeing agents for more complex tasks.

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calldesk enables contact centers to automate repetitive inbound calls to deliver the best customer experience while optimizing costs. As the European pioneer of AI-powered voice agents (autonomous virtual agents available immediately, 24/7 and without queue time), calldesk enables contact centers to free up thousands of hours to focus their agents on high value-added interactions. calldesk voice agents are in production in the customer services of COVEA, Enedis, La Poste, OUI.sncf, CNP Assurances and Dalkia, and handled >10 million calls in 2019.

Categories:

Business

Call Center Infrastructure (CCI) Software

Website: calldesk.ai

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