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Autonomous Agent is for sales, customer support, and operations teams that want to automate routine inbound and outbound conversations without handling every call manually. Businesses can use it for tasks such as answering common questions, following up with leads, booking appointments, routing callers, and handing calls to a human when needed. Create an AI voice agent from scratch or adapt a template, then customize its instructions, language, and voice and connect a knowledge base. Agents can be deployed across phone calls, web calls, SMS, WhatsApp, Facebook Messenger, and Telegram. For phone workflows, the platform supports features such as appointment scheduling, warm call transfers, IVR navigation, SIP trunking, and batch calling campaigns. A dashboard helps teams review interactions and track call outcomes and user sentiment. Autonomous Agent may suit organizations looking to build and monitor voice agents for customer service or sales, especially when they need to connect agents to existing phone systems or deploy across multiple communication channels.
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