ConnectPath

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ConnectPath je serverless agentné pracovisko pre Amazon Connect. Integruje sa s AWS, vytvára potrebné zdroje, škáluje sa automaticky a spolupracuje s CCP (s obmedzeným chatom).

Desktopová aplikácia pre Mac, Windows (PC)

Používajte ConnectPath v samostatnom, nerušenom okne s WebCatalog Desktop pre macOS a Windows. Zlepšite svoju produktivitu rýchlejším prepínaním aplikácií a plynulejším multitaskingom. Jednoducho spravujte a prepínajte medzi viacerými účtami bez potreby používania viacerých prehliadačov.

Spúšťajte aplikácie v oknách bez vyrušovania s mnohými vylepšeniami.
Spravujte a prepínajte medzi viacerými účtami a aplikáciami jednoducho bez prepínania prehliadačov.

Stiahnuť WebCatalog Desktop

ConnectPath is a serverless implementation in the same AWS Commercial Regions that Amazon Connect is available in. It makes use of many AWS services including Route 53, CloudFront, S3, API Gateway, AppSync, Lambda, DynamoDB, Cognito, SNS, SQS and SES. It is a fully elastic architecture and can scale on demand. ConnectPath is designed to be used as an agent desktop for Amazon Connect call centers only. Anyone who has system admin permissions can onboard ConnectPath in less than 15 minutes by following the onboarding process elsewhere on this blog. During the onboarding process, ConnectPath uses a CloudFormation template to create an IAM role that has the permissions necessary to integrate with your Amazon Connect instance. ConnectPath also generates several Lambda functions, a Dynamo DB table, Kinesis stream and S3 Bucket in your AWS Account. ConnectPath works with the users that may be using the CCP. For example if you are using a CRM with an embedded CCP, ConnectPath will still report your activities and status. We think the feature set of ConnectPath is such that you may want to run both, but users with ConnectPath will see other agents who only use the CCP. Some features, like agent to agent chat will not work between ConnectPath and CCP, however.

Kategórie: BusinessCall Center Infrastructure (CCI) SoftwareContact Center SoftwareCustomer Service Automation SoftwareDigital Customer Service PlatformsMultilingual Customer Support Software

Webstránka: connectpath.cx

Upozornenie: WebCatalog nie je nijako prepojený, spojený, autorizovaný, schválený alebo oficiálne spojený s ConnectPath. Všetky názvy produktov, logá a značky sú majetkom svojich príslušných vlastníkov.