MyOperator is India's leading cloud communication provider, catering to 10,000+ businesses including NCERT, Amazon, Lenskart, Apollo, and Myntra.
With a suite of offerings like Corporate line, 360-degree Campaign Management, Office IVR, call analytics, cloud call centre, SMS + WhatsApp campaigns and CRM integration, MyOperator empowers your team to convert every call or interaction into a business opportunity.
Why MyOperator?
MyOperator is a trusted cloud telephony provider for over 10,000 brands, from large enterprises to SMBs, including Apollo, Dominos, and Razorpay.
With a rating of 4.5 on Google, it has also been recognized as a 'champion' in the cloud telephony leadership matrix by SoftwareSuggest and Compare Camp Rising Star Award.
Top Products & Features of MyOperator
1. Corporate Line
MyOperator Corporate Line streamlines remote team connectivity with a dialler app and virtual numbers for each team member, eliminating the need for corporate SIM cards. With features like call recordings, WhatsApp and CRM integration, and a smart virtual business number, it simplifies communication management and boosts team productivity.
2. Cloud Contact Center
MyOperator's Cloud Contact Center is a cloud-based platform that manages customer interactions across multiple channels, with features like WhatsApp Business API, real-time analytics, and AI-powered speech analysis, ensuring business continuity with IVR and VOIP capabilities and CRM integration.
3. Office IVR
MyOperator's Office IVR is a cloud-based automated phone system that improves call management for businesses with features like personalised welcome messages, call routing options and follow-up capabilities. It reduces the need for manual transfers, directs calls to the appropriate department or agent and sends automated messages with relevant information to callers.
4.Campaign Management
MyOperator's campaign management suite with Voice and WhatsApp is an integrated platform that assists enterprises in executing marketing initiatives, providing features such as campaign performance tracking, automated messaging and call blasting. This solution saves time and resources while enhancing customer data management with OTP alternatives and CRM integration
5. Multi-store Solution
MyOperator's Multi-store Solution is a cloud-based platform that streamlines communication between multiple locations, with features like contact routing, call recording, live panel monitoring, and real-time reporting for data analysis. This solution assists businesses in managing their stores and locations more efficiently.
6.VoIP
MyOperator's VoIP service offers a comprehensive solution for businesses, including video conferences, call management, notifications, rejection of unauthorised calls, messaging, voice calls and voicemails, screening and recording, speed dial, auto-attendant, and VoIP caller ID. Organisations may streamline their communication operations with the addition of features like IVR, Do Not Disturb (DND), reporting, and call analytics.
Additionally, MyOperator's web-calling activation provides better quality of service, and their mobile-first contact centre allows agents to place and receive calls while on the go, meeting the expectations of a hybrid and mobile-centric world.
MyOperator call management app comes with permission-based multi-user login. For businesses who want to exercise full control over user rights and don’t want to hinder their and the employees’ work convenience even a tad, our permission-based Multi-User login allows you to do the needful.
1. Super admin: They have complete control of the mobile app and get access to all the reports, both agent and department wise. They can also change the role of other users of the mobile app and have full access to other user’s account.
2. Manager: These managers are the head of the department and have complete access to the user accounts of their department. They don’t have any access to the functionalities of the other departments.
3. Basic: The basic users have access to only their accounts and cannot check the activities of other users or departments.
Myoperator este o platformă SaaS fără cod, zero, concepută pentru a îmbunătăți implicarea clienților și comunicarea de afaceri. Oferă tehnologie scalabilă a centrului de contact pentru consumatori, capabil să gestioneze zilnic milioane de contacte. Platforma oferă o serie de caracteristici pentru a sprijini gestionarea eficientă a comunicării, inclusiv înregistrarea apelurilor, urmărirea apelurilor, rapoartele push și un tablou de bord live. Utilizatorii pot beneficia, de asemenea, de rapoarte de performanță, informații de apel live, IVR pe mai multe niveluri, transfer de apeluri live, export de date, integrare CRM, integrare API și funcționalități de clic la apel.
Unul dintre avantajele cheie ale MyOperator este interfața sa ușor de utilizat, ceea ce face ușor să navigați și să gestionați diverse instrumente de comunicare. Platforma acceptă asistență pentru clienți 24/7, asigurându -se că utilizatorii primesc asistență ori de câte ori este nevoie. În plus, MyOperator își actualizează frecvent software -ul pentru a se asigura că utilizatorii au acces la cele mai noi funcții și îmbunătățiri. Disponibilitatea API -urilor pentru integrarea backend -ului permite întreprinderilor să integreze perfect MyOperator cu sistemele lor existente, îmbunătățind eficiența operațională generală. În general, MyOperator este un instrument versatil pentru întreprinderile care doresc să -și eficientizeze procesele de comunicare și să îmbunătățească interacțiunea cu clienții.
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Website: myoperator.com
Notă: WebCatalog nu este afiliat, asociat, autorizat, aprobat sau conectat oficial cu MyOperator. Toate numele de produse, siglele și mărcile sunt proprietatea deținătorilor respectivi.