LiveChat

LiveChat

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LiveChat is a complete customer service platform with online chat and web analytics capabilities. It’s designed specifically to provide amazing customer service and fuel sales. This all-in-one customer service platform is used by over 38,000 customers in 150 countries. It stands out with its simple and intuitive design, making it easy for both support agents and customers to use it right off the bat. LiveChat allows you to customize communication with customers to meet and exceed their expectations. It focuses on providing seamless service with powerful features that support customer service teams. It can be used on mobile devices, so you can be sure you never lose any leads, even when you’re on the go. Mobile chat can also work in the background, so no matter what you do on your phone, the application will keep inviting prospective visitors and notify you about incoming chats. LiveChat’s chat widget is completely customizable, which makes it look and feel like a natural part of your website. One of the most powerful features in terms of gaining leads is automated greetings, which allow you to offer visitors help before they even reach out to the support team. Automated chat invitations can also be customized based on a customer’s behavior, improving customers' overall experience with the brand. With LiveChat, customer support teams can run multiple chat sessions at the same time. Agents can use a sneak peek to see what customers are typing before they hit the “send” button and use canned responses, which help them to reduce the average handle time and delight customers. To make their service friendly and personalized, agents can use customer details displayed in the sidebar during the conversation. It gives much-needed insights into the most important data about a customer. Agents can tag every chat session, which allows them to later spot popular inquiries and improve their product or service. With LiveChat’s advanced reporting capabilities, support and sales teams can track their performance, spot improvements, boost productivity, and as a result, gain happy customers and enjoy more sales. LiveChat helps to manage customer messages, automate the workflow, and collaborate within teams. It supports chatbots, letting brands build and launch conversational chatbots without coding and stand out with customer service. It also offers a self-knowledge base for fast and effortless self-service. LiveChat provides 200+ powerful integrations that allow businesses to extend the value of their existing tools. It integrates seamlessly with popular CRM solutions, such as Hubspot and Pipedrive, ecommerce services like Shopify and BigCommerce, and messaging apps, such as WhatsApp and Facebook - allowing to synchronize customer data and keep communication in one place easily. It supports payment services, such as PayPal or Stripe, allowing customers to make orders and payments directly from the chat. It works with email services such as Mailchimp, helping to gather and nurture leads after a chat. There are many more integrations available supporting businesses in providing excellent customer service and boosting their sales. The LiveChat team is always ready to assist with anything 24/7/365. LiveChat’s Support Heroes provide the best customer service experience by quickly responding to questions, resolving issues, and providing solutions.

LiveChat adalah platform perkhidmatan pelanggan yang komprehensif yang direka untuk meningkatkan interaksi masa nyata antara perniagaan dan pelanggan mereka. Ia membolehkan syarikat mengintegrasikan sokongan sembang langsung ke laman web atau aplikasi mereka, menyediakan widget yang boleh disesuaikan yang boleh disesuaikan untuk memadankan identiti jenama mereka. Ini termasuk pilihan untuk menyesuaikan warna, profil ejen, dan penempatan widget.

Ciri -ciri utama LiveChat termasuk sokongan untuk pemesejan omnichannel merentasi platform seperti Messenger, Instagram untuk perniagaan, SMS, perniagaan WhatsApp, dan e -mel. Ia juga menawarkan keupayaan suara, video, dan perkongsian skrin, yang membolehkan komunikasi lancar. Perniagaan boleh berkongsi produk secara langsung melalui sembang langsung menggunakan kad produk, termasuk imej, harga, dan penerangan, menjadikannya lebih mudah bagi pelanggan untuk membeli produk tanpa meninggalkan sembang.

Alat pelaporan dan analisis LiveChat memberikan pandangan mengenai metrik perkhidmatan pelanggan seperti jumlah sembang, masa tindak balas, dan kepuasan pelanggan. Laporan ini boleh disesuaikan dan dieksport untuk analisis lanjut. Di samping itu, LiveChat menyokong lebih daripada 200 integrasi, yang membolehkan perniagaan melanjutkan fungsinya dengan menghubungkan dengan alat perkhidmatan pelanggan yang lain.

Platform ini juga termasuk ciri-ciri seperti ucapan interaktif dan perpustakaan respons pra-ditulis untuk menyelaraskan interaksi pelanggan. Walaupun LiveChat tidak termasuk chatbot asli atau ciri meja bantuan, ia boleh diintegrasikan dengan penyelesaian perisian berasingan untuk menyediakan pengalaman perkhidmatan pelanggan yang lebih komprehensif. Secara keseluruhannya, LiveChat adalah alat yang serba boleh untuk perniagaan yang ingin meningkatkan keupayaan penglibatan dan sokongan pelanggan dalam talian mereka.

Penerangan ini dijana oleh AI (kecerdasan buatan). AI boleh membuat kesilapan. Semak maklumat penting.

Laman web: livechat.com

Penafian: WebCatalog tidak terafiliasi, berkaitan, diberi kuasa, atau disahkan oleh ataupun dalam apa jua cara yang berkaitan dengan LiveChat. Semua nama produk, logo, dan jenama ialah hak milik pemilik masing-masing.

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