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The Help Desk Essentials Pack is the combination of Solarwinds® Web Help Desk and Dameware Remote Support. They integrate to save you time by automating and simplifying help desk and IT remote support tasks. Key features: * Centralized ticketing and incident management * IT asset management (ITAM) with automated discovery and centralized inventory * Built-in knowledge base for self-service * IT change management and customizable approval workflows * Reporting, SLA alerts, and customer surveys * Remote control Windows®, Mac OS® X and Linux® systems * Built-in tools for system monitoring, event log viewing, and network diagnostics without initiating a full remote session * Remote access to support end-users outside the firewall
Descargo de responsabilidad: WebCatalog no está afiliado, asociado, autorizado ni respaldado por SolarWinds, ni tiene ninguna conexión oficial con dicha entidad. Todos los nombres de productos, logotipos y marcas son propiedad de sus respectivos propietarios.
