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브이리뷰 is an AI-powered review marketing and management solution for e-commerce stores. It helps businesses collect, display, organize, and analyze customer reviews, including text, photo, and short-form video reviews. Reviews can be requested through automated chatbot messages and on-site pop-ups at relevant points in the customer journey, such as after delivery completion or during a return visit to the online store.
The platform includes AI-powered review curation that can prioritize content based on its potential contribution to purchasing decisions, along with review widgets for displaying selected feedback on product pages. Its AI comment manager assists with review responses, while alerts can notify staff when negative reviews may require customer service attention. Sentiment analysis provides insights into customer opinions and product feedback, supporting service improvement and product planning.
브이리뷰 also provides an administration dashboard for managing product reviews, configuring ratings, rewards, personalized questions, review filters, synchronized product reviews, and satisfaction statistics. E-commerce businesses can use the solution through supported hosting platforms or connect with it through an open API for custom-built online stores.
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