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Unisson is an AI-powered workflow automation platform designed for customer-facing teams. It provides 24/7 access to an AI subject matter expert (SME) that handles complex queries, enabling scalable support without constant human oversight.[6] The platform focuses on **AI agents** and **workflow automation**, allowing teams to automate repetitive tasks, integrate with existing systems, and manage end-to-end processes efficiently. Key capabilities include real-time assistance for research, scheduling, and follow-ups, reducing manual effort and supporting business operations in areas like customer service and internal tools.[3][6] Unisson supports **conversational AI** features such as natural language processing and contextual interactions, making it suitable for omnichannel environments. Teams benefit from consistent performance across high-volume interactions, freeing time for strategic work while maintaining accuracy in dynamic workflows.[2][6]
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