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Trellis is an AI-powered property management platform designed for short-term and vacation rental businesses. It helps property managers handle guest communication, coordinate teams, and manage daily operations across a centralized workspace. Trellis can monitor channels such as Airbnb, Vrbo, WhatsApp, and email, respond to guest requests, and escalate conversations that require human attention.
The platform includes an AI unified inbox, guest and owner communication tools, task management, workflow automation, CRM features, review management, claim management, workforce coordination, custom dashboards, and analytics. Its automated workflows support processes such as guest journeys, cleaning and maintenance coordination, inspections, restocking, revenue protection, and emergency response.
Trellis integrates with property management systems, online travel agencies, messaging platforms, accounting tools, scheduling services, and other business applications. By connecting these systems, it provides property managers with a shared operating layer for managing reservations, guest services, team tasks, and rental property operations while maintaining controls for review, approval, and escalation.
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