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Tail.ai is for retailers and other businesses that want to help online customers find suitable products or services without browsing a catalogue alone. Businesses upload a catalogue and define sales scenarios, then create a conversational shopping assistant that asks about customers’ needs and guides them toward relevant options. Shoppers can ask questions in everyday language about details such as price, size, colour, material or intended use. The assistant can be deployed on a website or messaging apps. Businesses can train it to better reflect their products and area of expertise, and review conversation data to understand what customers ask about and what they expect from the brand or catalogue. Tail.ai may suit teams in areas such as fashion, electronics and real estate that want to make product discovery more guided and conversational.
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