Voice over Internet Protocol (VoIP) software leverages an IP network to transmit phone calls seamlessly, eliminating the need for an additional telephone network. It serves as a modern version of PBX (Private Branch Exchange), a term referring to private telephone networks within organizations. VoIP providers offer various types of PBX, such as hosted PBX, virtual PBX, and cloud PBX, with differences primarily in the level of user maintenance required. The hardware requirements for VoIP solutions can vary. Some providers mandate the use of their specific phone systems, while others are compatible with any proprietary VoIP phone. Additionally, some VoIP providers offer a solution called softphone, which allows users to make calls using their personal cell phone, either as a supplement to or instead of a traditional PBX. VoIP capabilities are also integrated into other types of communication software. For instance, the voice component in video conferencing software is enabled by VoIP. However, VoIP providers offer internet-based call connectivity independently of video messaging services or other communication platforms. VoIP is a key feature of UCaaS (Unified Communications as a Service) software and contact center infrastructure software. Many UCaaS solutions include both softphone and PBX options within their offerings.
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Cordless
cordless.io
Cordless is a cloud-based call center for customer support, providing conversation transcriptions, sentiment analysis, and CRM integrations for insights and training.
TollFreeForwarding.com
tollfreeforwarding.com
TollFreeForwarding.com provides international virtual phone numbers and call forwarding services, enabling businesses to manage communications with advanced features like call routing and analytics.
Genesys Cloud
genesys.com
Genesys Cloud CX is a cloud-based contact center platform for managing customer interactions across various channels, enhancing service efficiency and engagement.
NUACOM
nuacom.com
NUACOM is a hosted phone system for businesses, providing features like call management, IVR, call recording, and analytics to enhance communication and customer support.
Cytracom
cytracom.com
Cytracom offers cloud-based VoIP and unified communications solutions for businesses, focusing on security, scalability, and compliance for managed service providers and SMBs.
Cradle.io
cradle.io
Cradle.io is a communication tool for businesses that enables sales and support teams to connect with customers easily, manage users, and access reporting insights.
Truly
truly.co
Truly automates data entry in Salesforce by capturing all activity data and enriching it with AI, providing insights and analytics for sales processes.
Bandwidth
bandwidth.com
Bandwidth is a communications platform that helps enterprises deliver integrated global communication experiences reliably and efficiently.
Gradwell
gradwell.com
The Gradwell app offers cloud communication solutions, including hosted telephony, SIP, and business connectivity for businesses.
Worktual
worktual.co.uk
Worktual is a secure platform that combines cloud communications and AI automation to enhance team collaboration and customer engagement for modern businesses.
Nvoip
nvoip.com.br
Nvoip is a cloud VoIP platform offering voice calls, SMS, chat, real-time call management, CRM integration and an API for automating and monitoring business communications.
Vitel Global
vitelglobal.com
Vitel Global provides a hosted VoIP/Hosted PBX phone system with international calling, call recording/forwarding, video conferencing, and AI-driven call/meeting transcripts, summaries, sentiment, and analytics.
Team on the Run
streamwide.com
Secure business communication app for messaging, file sharing, VoIP and push-to-talk calls, channels, real-time user location, task management, and mobile video streaming.
RingByName
ringbyname.com
RingByName provides VoIP phone services for businesses: calling, call routing/forwarding, voicemail-to-email with transcription, and conference calling.
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