ClientSuccess
clientsuccess.com
ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We deliver a holistic, personal approach to managing success throughout the customer lifecycle. Our true Customer Success Management Platform™ provides actionable insights, rich customer analytics, and best practices to reduce churn, increase revenue, and maximize the lifetime value of the customer. We believe that SaaS is more than software and service. It’s about relationships. Think beyond acquisition and support. You want a customer for life. And not one that exists because they’re locked into a contract. You want a customer that chooses to partner with you because you help them accomplish their goals and succeed—through personal relationships and delightful experiences. ClientSuccess is more than a reporting tool that users reference once or twice a week. We're a true customer management platform, providing a powerful solution for the front-line customer success managers and actionable insights for Executives.
Squeezely
squeezely.tech
We help businesses, increase their conversion by turning customer interactions into personalized experiences, in a way everybody can do it. Squeezely CDP helps businesses drive personalization at scale in three simple steps: Collect - Collect data from all sources into one place. Convert - Convert data into segments and actions , f.e. our built in Intelligent Audiences and Product Recommendations. Capitalize - Personalized Experiences will be provided across your website, email marketing and advertising campaigns. Strengths Fast integration - You will be up and running in no-time Real-time data availability - no lags Personalization at scale - highly-relevant and automated approach to each individual customer Advanced machine learning technology - to ensure the best performance Excellent support - We are here to help you along the way to accomplishing your goals Check out our videos: https://www.youtube.com/channel/UCZlqrT5UzEtU96Q2XlEaJnA
Gainsight CS
gainsight.com
Retain And Grow Your Customers At Scale. Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.
Leadspace
leadspace.com
Leadspace is a software as a service (SaaS) Data Science Company that provides a B2B Customer Data Platform. The company's products unifies multiple data sources, 1st party and 3rd party sources from social media, contact databases and customer relationship management systems and Marketing Automation platforms.
Listrak
listrak.com
Listrak is the retail industry’s leading customer engagement platform. Listrak delivers results for more than 1,000 retailers by providing best-in-class email, text message marketing, identity resolution marketing and push notifications through seamless cross-channel orchestration. Listrak’s data-first approach delivers 1:1 personalization at scale so you can send messages at precisely the right time across the right combination of channels and devices to maximize customer engagement, revenue, and lifetime value.
Blueshift
blueshift.com
Blueshift helps brands deliver relevant, connected experiences across every customer interaction. Its Smart Hub platform for intelligent customer engagement provides brands with the complete toolkit to seamlessly deliver 1:1 experiences in real-time across the entire omnichannel journey, including real-time data unification, audience segmentation, predictive intelligence, 1:1 personalization, omnichannel orchestration, and unmatched scale. The flexible, easy-to-use platform unifies customer data from any source, unlocks intelligence with customizable AI, and activates data across touchpoints in real-time using intelligent decisioning. The path to delivering customer-centric experiences that grow revenue and drive results has never been quicker. Blueshift’s Intelligent Customer Engagement platform delivers relevant, connected experiences throughout the omnichannel journey by unifying, informing, and activating data.
LeadBoxer
leadboxer.com
LeadBoxer is a lead generation and lead scoring platform for small to large B2B sales teams. LeadBoxer provides sales teams of any size with valuable insights on what their potential customers are interested in before they even reach out. The software automatically creates visitor profiles for website visitors, captures data on their online behaviour and interactions, and then assigns them a leadscore according to parameters set by the assigned account manager. With LeadBoxer, sales teams are able to track website visitors, page and video views, and document downloads, as well as measure traffic sources. The designated sales person can set the importance of various lead properties (industry, no. of page views, etc.) to in order to influence the leadscore assigned by LeadBoxer. When a lead is ready to be qualified, LeadBoxer reports and notifies the salesperson (or people) responsible. The relevant salesperson can engage with their lead directly via the LeadBoxer app, where leads can be reviewed, assigned, or removed at any time. LeadBoxer integrates with CRMs and other sales tools via an advanced API.
RudderStack
rudderstack.com
RudderStack is the leading warehouse native CDP. With RudderStack's end-to-end platform and flexible, powerful tooling, data teams can easily collect, unify, and activate customer data to drive growth for the entire business. Over 30,000 sites and apps run RudderStack including Crate & Barrel, Foot Locker, Glassdoor, Stripe, Allbirds, and more. RudderStack acquired Blendo in 2020
Ortto
ortto.com
Ortto is an AI-powered marketing automation software designed to streamline the marketing process and optimise outcomes. It is packed with features that aim to augment different facets of marketing including email and SMS marketing, push notifications, live chats, lead scoring, and more. Ortto boasts its own AI system implemented across the platform, thus ensuring seamless workflows. Its AI functionalities include suggestions for email subject lines, prediction of email open rates, as well as content recommendations during the creation of push notifications and SMS messages. Ortto also offers automated live chat content where the software generates responses based on the website content, past tickets, and existing help documentation. For more advanced operations, users can also train custom AI models on their own data. By doing this, they can foster precision and relevance in the generated suggestions. The intent behind Ortto is to help marketers scale their impact by integrating AI capabilities into their existing workflows. These tools are designed to boost productivity and achieve campaign goals quickly and accurately. The system is versatile and is targeted to work effectively for businesses of various scales.
Akita
akitaapp.com
Akita is an innovative Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. We connect the cloud-based software-as-a-service applications business use and aggregate data in real-time. This allows us to provide Customer Success Managers with a comprehensive history of their customer relationships spanning every department in their organization. Customizable, intelligent alerts based on this data will help businesses optimize their account retention and expansion processes.
Cust
cust.co
Elite Customer Success teams get better with Cust AI agents. AI agents enable CSMs to get to know even your smallest customers. Turns these insights into personalized success plans. Recommends the next best action across the customer journey. Cust is an autonomous customer success platform that makes high-touch experience possible for smaller customers. The platform gives companies AI agents that proactively get to know their long-tail customers. Turns these insights into a personalized success plan. Influences their decisions across the full customer journey - from onboarding to renewal.
EverAfter
everafter.ai
Scale Customer Success, One Digital Touch at a Time. With EverAfter you can design scalable, customer-facing interfaces that guide, engage, and empower your customers to work autonomously and achieve their goals Unlike Customer Success Platforms, which are designed to optimize internal management, EverAfter equips businesses with the tools to optimize their services for their customers, to drive productivity and efficiency, ensuring that every interaction is strategic and goal-oriented by productizing programs like onboarding, ongoing communication, academy, QBRs, success plans, and more. By productizing your customer programs with EverAfter, your customers will be able to your achieve their desired outcomes so your business metrics see significant improvements. Experience accelerated time to value, higher engagement rates, superior setup quality, increased retention, enhanced customer experience, greater customer adoption, and reduced churn. All of this happens when you start with the customer.
Certinia
certinia.com
Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in San Jose, California with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.
Outfunnel
outfunnel.com
Outfunnel unites your sales and marketing data and prioritizes your leads. All marketing engagement (email opens, web visits, form fills, etc.) gets recorded in your CRM. Sales can identify the hottest leads and sell smarter. Keep sales & marketing contacts in sync 24/7. Find your best opportunities with Lead Scoring and Web Visitor Tracking. Works with Pipedrive, Copper, HubSpot, Salesforce and popular marketing tools like Mailchimp, ActiveCampaign, Facebook Lead Ads, Wix, Calendly, etc.
Transitiv
transitiv.io
We built the world’s first fully-automated,optimized and truly OPEN multi-channel marketing platform.
Squirro
squirro.com
Squirro is a versatile generative AI tool designed for enterprise search, insights, and automation. It is built with an advanced AI framework, Retrieval Augmented Generation (RAG), that enhances the accuracy of the responses generated by larger language models (LLMs). This enhancement is made possible by incorporating external sources of knowledge to support the model's internal understanding. The SquirroGPT component of the tool uses Semantic Search to query the LLM, facilitating a more efficient and informed data retrieval process. When a user enters a prompt, SquirroGPT searches the knowledge base, including the ingested data and documents. Relevant information is then sent to the LLM, and the response is verified against the knowledge base before being relayed to the user. This ensures each answer is supported with evidence, and the refining process reduces inaccurate responses. The tool also specializes in providing accessibility to complex organisational data, with the capacity to define data sources and permission rights to suit individual business units. It enables users to interact with data without needing to open documents, providing more precise results by analyzing relevant paragraphs instead of entire documents. This tool offers enterprise-grade security and can be embedded for wide audience accessibility.
Scal-e
scal-e.com
Scal-e helps brands deliver the right message, at the right time, to the right person and through the right channel. Via the implementation of a 100% tailor-made DataMart, makes it possible to capture all the data and organize them around unified profiles in order to personalize omnichannel interactions and to have relevant, reliable and actionable information available in real time.
NetWise
netwisedata.com
NetWise is the leading provider of B2B Audience Data to Brands, Agencies, Platforms, Sales & Marketing professionals, and Data Science teams. Our unique B2B Data Products enable true multi-channel marketing allowing you to target the same audience across all marketing channels in every platform you want to use. Our proprietary B2B-to-Consumer ID Graph means you reach the same person everywhere and every time. And, we provide the greatest audience reach in industry, period. Our customers regularly work with us to generate and activate custom segments and audiences. We are experts at extracting intelligence and making it useful for your specific business and audience needs. No other company has more unique business data readily available. NetWise uses world-class technology and non-traditional data sets to deliver unique B2B data products to its customers and partners, and we are one of the most experienced, trusted, and reliable data companies in the sales, marketing, and advertising industries.
Journify
journify.io
Journify - The Composable Customer Data Platform that helps marketers collect and unify customer profiles, define dynamic audiences, and activate them in real-time.
Castled.io
castled.io
Create complex customer journeys and personalised engagement campaigns using customer data locked securely in your servers.
Session AI
sessionai.com
Session AI is the pioneer of In-Session Marketing, the critical capability that leading online retailers need to convert site visitors in a privacy-first world. Using patented machine learning, Session AI predicts purchase intent in five clicks, enabling online retailers to provide each visitor with the right offer in real-time without the need for personally identifiable information or third-party cookies. Learn more about the future of ecommerce marketing at www.sessionai.com.
Salespanel
salespanel.io
Salespanel is a first-party intent data analytics and customer journey tracking software. In the current landscape of customer tracking, with Universal Analytics sunsetting and Google Analytics getting banned in several European countries, Salespanel serves as the perfect solution for B2B businesses who want to track first-party customer journey data and connect it to their sales and marketing systems. Identify, track, qualify, and analyze your leads with Salespanel.
Lytics
lytics.com
Lytics is a premier customer data platform for Google Cloud customers and 100% Google Cloud-native CDP. Lytics CDP offers a composable and modern architecture that fits with and accelerates your cloud data strategy. Integrated with existing cloud data warehouses, Lytics helps companies build a unified first-party data foundation, resolving identities to construct and maintain comprehensive profiles that are compliant, extensible, and accessible. Lytics connects to a robust ecosystem for third-party enrichment and activation using reverse ETL, generative AI, and the most comprehensive set of real-time connections into DSPs and action systems in the industry. Lytics unique approach enables brands to work without silos from a reliable source of truth, reimagining how they leverage their own customer data to increase customer engagement and boost ROI, empowering business users with the insights and tools they need to drive action while enabling compliance with global consumer data residency and privacy regulations.
Zeotap
zeotap.com
Zeotap CDP is the easy, secure and impactful Customer Data Platform made in Europe for Europe. Zeotap CDP empowers brands to integrate, unify, segment and orchestrate customer data now and in the cookieless future, all while putting consumer privacy and compliance front-and-centre. It offers a simple UI built for marketers to deliver personalised experiences for consumers that drive improved business outcomes across marketing, sales, and service in just 8-weeks.
mParticle Customer
mparticle.com
mParticle is the largest independent Customer Data Platform. We make it easy to holistically manage customer data along the entire product and customer lifecycle. We support unlimited inputs through SDKs, batch imports and partner feeds, and unlimited outputs to 300+ pre-built integrations. We provide a suite of data quality and governance features that manage data integrity and give granular privacy controls to adhere to consent states. We activate customer data with tools like audience builders, no-code computations to derive insights, and APIs to programmatically return user profile data. Teams across companies like Airbnb, Jack in the Box, JetBlue, NBCUniversal, Overstock, and Venmo use mParticle to deliver great customer experiences and accelerate growth by solving the foundational challenges that impede success at scale.
BambooBox
bamboobox.ai
BambooBox helps growth marketing teams drive revenue across the GTM motions viz. aquisition, cross-sell and upsell. The platform has 4 building blocks: 1. A powerful CDP Engine Ingest, cleanse, organize, visualize and analyze data across customer touch points. 2. AI-driven 6-D scoring Determine journey stages and prioritize key accounts. 3. Next-best-action insights Receive actionable recommendations across the buyer journey to increase funnel velocity. 4. Robust segmentation & orchestration Intelligent segmentation for multi-channel campaign execution. Fast-growing B2B companies like airtel Business, Algonomy, Capillary, DarwinBox, Exotel, Rootstock, Qwickcilver, Mobisy, SupportLogic and Arrowstream have chosen BambooBox to drive revenue faster. Want to experience the difference for yourself? Hit us up and find out. www.bamboobox.ai
Toplyne
toplyne.io
Toplyne is a predictive artificial intelligence platform designed for sales and marketing teams. The platform utilizes customer data to build predictive models that help businesses identify prospects for new customers, expansion sales, cross-sells, and spot customers at risk. Key features include AI lead scoring, real-time MQL scoring, identity graph filters, and live enrichment. It also provides functionalities such as auto-stitching of customer data and churn prevention mechanisms. The Toplyne Sync and CRM Copilot integrations allow seamless data synchronization with CRM systems, ensuring the inclusion of key economic decision-makers in the CRM database. Toplyne's predictive models are designed to be set up in a short span of time, offering a faster impact on business as compared to in-house predictive models. The platform allows users to personalize interactions, automating sales, and marketing workflows. Apart from predicting potential customers and sales, Toplyne also provides insights into usage patterns and signals that drive customer intent, which can be effectively utilized in sales and marketing campaigns. The platform has found usage across various industries and teams including B2B SaaS, Banking & Financial services, Consumer internet, Insurance, Sales, Revenue operations, Marketing, Account Management, and Customer Success.
6sense
6sense.com
Reinvent the way your company creates, manages, & converts pipeline to revenue. Our ABM software reveals revenue insights that leads to high-quality pipeline, eliminating guesswork & empowering your revenue team with the data and visibility it needs.
Startdeliver
startdeliver.com
A Customer Success Platform that is actually easy to use. Most tools used by Customer Success are either made for Sales or way too complicated. Startdeliver lets CS teams easily monitor customer health and learn which actions best help customers be more successful and less likely to churn. Startdeliver is for Customer Success what CRM is for Sales. A platform that helps CS teams monitor customer health, manage projects and automate workflows – made to be easy to use, easy to integrate, and easy to maintain.
MSIGHTS
msights.com
MSIGHTS has been supporting marketing teams for 17+ years in helping to make their data great for reporting and analysis. Our Platform, a 2019 MarTech Breakthrough Awards winner for "Best Overall Marketing Campaign Management Solution
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