Page 51 - Top Sprinklr Alternatives

Synthetix

synthetix.io

Synthetix is a decentralized liquidity provisioning protocol built on Ethereum and Optimistic Ethereum (a layer two scaling solution built on Ethereum). Synthetic assets, and associated products, are collateralized by stakers via Synthetix Network Token (SNX), which when locked in a staking contract enables the issuance of synthetic assets (synths). This pooled collateral model allows users to perform conversions between synths directly with the smart contract, avoiding the need for counterparties. This mechanism solves the liquidity and slippage issues experienced by DEXs. Synthetix liquidity powers a range of derivatives and on-chain financial instruments. You can learn more about the two types of synthetic assets that protocols will integrate to create on-chain derivatives. The Synthetix Protocol does not operate any user-facing front-ends, which allow users to trade. Instead, it serves as a backend liquidity provisioning tool to support user-facing DeFi applications. There is a growing number of protocols that utilize this capital and generate trading fees for stakers.

Guidejar

guidejar.com

Guidejar is a versatile SaaS platform designed to simplify the process of creating interactive product demos, guides, and tutorials. With its user-friendly browser extension, you can capture your workflow step by step at your own pace without the need for complex video editing. Customize your guides with your own branding, manage steps effortlessly, and choose from various guide views to engage your audience effectively. Guidejar also offers features like customizable call-to-action buttons, intuitive organization, and SEO optimization to help businesses provide informative content and improve their online presence. Additionally, it empowers businesses to build a no-code Help Center within seconds, allowing customers to find answers independently and reducing the support team's workload.

ScreenSteps

screensteps.com

ScreenSteps is a knowledge ops solution that helps companies overcome training and performance challenges by solving their root problem — an inability to transfer knowledge efficiently to their employees. The knowledge ops solution tackles your knowledge transfer problem by providing you with a: 1. Software: A knowledge ops platform to create and manage your digital guides and training courses 2. System: The Find & Follow Framework to make knowledge transfer more effective ScreenSteps also provides coaching and consulting services to help companies successfully implement the Find & Follow Framework, build Knowledge Operations Teams, and improve their knowledge operations, knowledge transfer, and employee training.

Shelf

shelf.io

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel.

CoSupport AI

cosupport.ai

CoSupport AI has officially received a patent for its developments in the field of multi-model message generation architecture, Patent US11823031B1. CoSupport AI – the solution that enhances customer support and empowers businesses with data-driven insights. Leveraging Natural Language Understanding, CoSupport AI ensures exceptional customer service and delivers unparalleled Business Intelligence to core departments. It consists of 3 components: Agent, Customer, and BI. They work in synergy to boost Customer Support team productivity, fully automate customer requests, and offer remarkable business insights with the power of generative AI. To achieve this, we integrate with your company’s data sources and use machine learning to create a comprehensive AI solution, tailored to your business. CoSupport AI Components: * CoSupport Agent – an AI assistant for your human agents that boosts their productivity. CoSupport Agent optimizes and reduces ticket processing time by providing reply suggestions, based on context from the entire conversation thread. With increased agent efficiency, you can cut down customer support costs by 30-80%. * CoSupport Customer is a self-sufficient AI tool that delivers highly accurate responses to your customers. CoSupport Customer is an autonomous AI-powered system with access to the entire product knowledge base, including website pages, product FAQs, and external APIs. It saves thousands of man-hours by handling up to 100% more of your customer requests. * CoSupport BI reinvents the decision-making process and delivers game-changing business insights in seconds. It's an AI Business Analyst connected to your company's data sources, including real-time information from your CRM. This way it generates content, offers insights, and draws analytical conclusions, based on context relevant to your products and customers.

PodScribe.IO

podscribe.io

PodScribe.IO is your second brain for audio content, transforming podcasts and more into structured, searchable knowledge. Quickly find and absorb the information you need with time-stamped topics, key takeaways, and our shared knowledge base. Make the most of your audio content without the overwhelm.

NovelVox

novelvox.com

NovelVox is a global contact center service provider, committed to transforming agent-customer experiences for improved brand loyalty. Our unique contact center integrations empower agents with One NovelVox Platform to assist customers across voice, email, chat, social & instant messaging channels. NovelVox industry-optimized solutions are designed to complement leading contact CC technologies including Genesys, Cisco, Avaya, Amazon Connect, etc. With over 14 years of customer service optimization experience, 300+ successful deployments across 20+ countries, and industry-optimized solutions for Banking, Healthcare, Insurance, Credit Unions, Government, Telecom, Retail, and more – NovelVox is redefining agent experience for top brands, globally.

Aidbase

aidbase.ai

Aidbase is an AI-Powered eco-system designed to enhance customer support in start-ups. The eco-system features various products including an AI Chatbot that acts as the customer support agent, an email support component that handles customer support emails, and an AI-powered ticket system that resolves customer issues efficiently. Aidbase also offers 'Elements', a feature that allows to create a fully embedded AI-powered support experience in the startup's own app. The platform helps in training AI models through a multitude of sources like website content, YouTube videos, and other documents to understand and emulate the brand's offerings accurately. In addition to autonomous AI solutions, the platform also includes AI-assisted areas acknowledging when human intervention may be necessary. With Aidbase's No Code Form Builder feature, custom ticket forms can be created intuitively. The AI also learns from the startup's knowledge base and previous tickets, making it smarter with time. Aidbase also provides a 'Smart Suggestions' feature where the AI suggests solutions from users with similar issues. Aidbase's compatibility extends to a broad range of third-party tools and services. Aidbase Elements allow for integration, design, and implementation of support pages in different ways.

Sinch Engage

engage.sinch.com

Sinch Engage (formerly known as MessengerPeople) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service. Sinch Engage is trusted by thousands of SMBs and enterprises, giving them a seamless entry into conversational messaging. Rely on our official partnerships with all relevant messaging apps, a 100% privacy compliant platform and a large global team of experts available 24/7. Sinch Engage is an integral part of the Sinch family. Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers, no matter the channels they use — with a single partner.

DeepConverse

deepconverse.com

DeepConverse is an advanced artificial intelligence platform aimed at automating customer service processes. Through the use of AI chatbots, DeepConverse enhances customer experience and contributes towards business growth. The AI tool's key capabilities include the use of next-generation support chatbots to facilitate more efficient and guided support, and interactive decision trees for handling complex tickets. DeepConverse also utilizes an Answer Engine, leveraging existing knowledge resources for quick launching. The system integrates with Zendesk LiveChat, featuring agent handover capabilities where it can rapidly scan for relevant support agents. It provides rich analytics which help in making informed decision and saving support costs, coupled with an in-built form builder for streamlining support processes. DeepConverse is programmed with more than 50 integrations, delivering versatile compatibility. It supports various channels including web, email and messages through Facebook Messenger and SMS. DeepConverse is applicable across several industries such as gaming, retail, education, consumer electronics and more, offering automated and enhanced support experience for various customer queries.

Idiomatic

idiomatic.com

Idiomatic is a cutting-edge customer intelligence platform utilizing artificial intelligence to analyze customer feedback and turn it into a comprehensive voice of the customer image. The platform identifies customer pain points, drivers, and sentiment across various contact sources. It specifically assists customer support, customer experience, and product teams in leveraging existing user feedback effectively to improve product, service, or operational developments. Idiomatic's primary aim is to uncover the 'why' behind customer feedback with advanced AI tailored to your business. This eliminates dependence on general text analytics and manual analysis. The platform uses AI to analyze all types of customer feedback across various data sources, including customer support, customer surveys, app reviews, social media, forums, and product reviews. Core features of the platform include custom data labels organized in easy-to-understand categories, AI-generated ticket group summaries, custom sentiment analysis models, and ability to create and track different user segments. Other features include automated routing and escalating support tickets based on the issue, the ability to build, schedule, and share custom reports on customer issues, and calculating fully-loaded cost per ticket per help desk channel, customer segment, and customer issue. These features aid businesses in streamlining support operations, decreasing costs, and improving product satisfaction.

EdgeTier

edgetier.com

EdgeTier is a real-time AI software that monitors conversations and provides valuable insights to enhance customer experience. It enables customer engagement teams to improve efficiency and turn agents into superstars. The software analyzes data and makes it readily accessible, allowing teams to respond to changes and trends in real-time. The software offers several features to enhance customer engagement. Sonar provides real-time trend detection to react faster to customer communications. Index enables flexible meaning-based search and tagging to quantify unstructured data. Coach helps improve agent effectiveness by providing a comprehensive picture of their performance over all interactions. Assist delivers personalized agent prompts for faster responses. EdgeTier is trusted by customer-focused leaders to unlock their customer reality, drive retention, and improve customer experience. It has been successfully implemented by companies like Abercrombie & Fitch, CarTrawler, and Codere Online. The software is compatible with major players in the industry such as Salesforce, Live Person, Zendesk, and Kustomer, and can be integrated easily with existing software stacks. It supports multilingual capabilities and allows organizations to work across different languages, time zones, and cultures. EdgeTier offers galaxy-class scalability and processes millions of messages daily. It ensures real-time communication by working in real-time and processing messages as they are sent and received. The software also provides off-the-shelf efficiency and insights, making it a valuable tool for contact centers with more than twenty agents. Overall, EdgeTier empowers customer engagement teams with advanced AI capabilities to improve efficiency, responsiveness, and customer satisfaction.

Interactions

interactions.com

Interactions provides Intelligent Virtual Assistants (IVA), which are AI-powered tools that enhance communication between businesses and consumers. Their technology combines artificial intelligence with human understanding to create engaging and effective interactions. The main goal of Interactions' IVA is to improve customer experience and streamline communication processes.Interactions' IVA is designed to handle a wide range of tasks, allowing businesses to optimize their customer engagement efforts. It can assist in customer care, ensuring that inquiries and issues are effectively addressed. The IVA is also capable of providing PCI compliance, ensuring the security of sensitive financial information. Additionally, it can manage social customer care, enabling businesses to effectively engage with customers on social media platforms.One of the key features of Interactions' IVA is its ability to understand and communicate at a human level. This means that customers can interact with the IVA naturally, using their own words and without being limited by language barriers or complicated queries. The IVA also reflects the brand persona of the business, allowing for a personalized and consistent customer experience.Moreover, Interactions' IVA can automate transactional or data-driven tasks, freeing up human agents to focus on more complex issues that require personal attention. This improves agent productivity and creates a more positive work environment for employees.Overall, Interactions' Intelligent Virtual Assistant offers businesses the opportunity to enhance customer communication, optimize labor resources, improve customer experiences, and streamline their operations.

Botbuz

botbuz.com

BotBuz positions itself as a powerful, no-code chatbot platform that empowers businesses of all sizes to enhance their customer experience, boost sales, and streamline their operations through the use of intelligent, multi-channel chatbots across various platforms like WhatsApp, Instagram, Facebook Messenger, and more.

InteliWise

inteliwise.com

InteliWISE is an enterprise AI chatbot and omni-channel conversational AI platform. InteliWISE provides AI-powered customer engagement solutions, including AI chatbots, voicebots, and live chat/messaging tools for enterprise customers. The platform offers capabilities for automating customer service, sales, marketing, and other business processes through conversational AI. It provides omni-channel support, allowing chatbots and voicebots to be integrated across channels like web, mobile, messaging apps, and voice assistants. InteliWISE claims its solutions can significantly reduce customer service costs and handle high volumes of interactions automatically. The platform is configurable and provides access for customers to train and customize the AI models powering the chatbots and voicebots. InteliWISE serves over 200 enterprise and small business customers across industries like e-commerce, customer service, and marketing. The company was recently acquired by Efecte Plc, a Finnish enterprise software provider. InteliWISE appears to be a mature conversational AI platform focused on driving automation and cost savings for enterprise customer engagement and business processes.

happyml

happyml.com

Happyml is an AI assistant that allows you to use simple voice or text commands to effortlessly control your software applications to complete tasks for you. The more software applications you connect, the more powerful your AI assistant becomes. HappyML is an AI tool that enables you to launch AI chatbots trained on various files and websites within just 5 minutes.These chatbots are built using advanced AI language models, providing cutting-edge conversation capabilities. With HappyML, you can easily connect APIs, files, and websites, and deploy the chatbots on platforms like Slack, Shopify, messengers and websites.The tool offers a seamless experience without the need for coding or complex setups. Joining HappyML is free and doesn't require a credit card.Simply sign up with your Google account or create a new one to get started.

Goodcall

goodcall.com

Conversational AI for small business. Answering service which takes a message, shares open hours, covid policy, location, food ordering, table reservations and more. It is always working for you, is free for a solo business owner and setup takes just a few minutes.

Engageware

engageware.com

Engageware is the only comprehensive provider of customer engagement solutions, enabling businesses and organizations to resolve their customers’ needs at the first interaction. Engageware’s end-to-end customer engagement platform is powered by conversational and generative AI to automate responses to routine questions, provide instant access to knowledge bases, and give organizations a holistic view of the customer journey. With the acquisition of Aivo, more than 700 organizations in the banking, financial services, retail, health, and education sectors rely on Engageware’s solutions to drive growth with increased sales and conversion, improve multi-channel customer experience, automate customer service, and reduce call center workload. Engageware’s platform allows synchronous channel handoffs and robust data and analytics to inform strategic business decisions that drive growth, efficiency, and stronger customer relationships. Engageware is a portfolio company of Clearhaven Partners.

Cord

cord.com

Cord is a toolkit for adding rich collaboration features like chat, commenting, and notifications to digital products and applications. It is designed to help developers, designers, and product teams quickly and easily incorporate powerful collaboration capabilities into their software. Key points about Cord: * Complete SDK for Collaboration: Cord provides a full software development kit (SDK) with pre-built UI components, APIs, and integrations to add collaboration features like chat, presence indicators, threaded comments, and real-time notifications. * Customizable and Flexible: Cord's UI components can be customized extensively using CSS to match the look and feel of the host application. The APIs also allow for building highly bespoke collaboration experiences. * Native User Experience: Cord aims to provide a collaboration experience that feels native and seamless within the host application, rather than an external or bolted-on solution. * Secure and Scalable: Cord's infrastructure is designed with security and scalability in mind, with features like SOC 2 certification to meet enterprise requirements. * Use Cases Across Industries: Cord can be applied to a wide range of use cases, from adding commenting to business intelligence tools, to replacing customer support chat, to integrating AI assistants into document editors. * Quick Implementation: Cord is designed to get collaboration features up and running quickly, with open source demo apps and a "quick start" guide to help developers get started in minutes. Cord aims to be a comprehensive toolkit that empowers product teams to rapidly build high-quality, customized collaboration experiences into their applications.

Cloozo

cloozo.com

Cloozo is a platform that allows users to easily create and customize their own ChatGPT-powered chatbots for their websites. Some key features of Cloozo include: * Intelligent Chatbots: Users can create chatbots that can browse the internet or use custom datasets to converse with website visitors. * Powered by Your Knowledge Base: Chatbots can be trained using information from the user's own website or a set of documents, allowing them to speak the business's language. * Beyond Customization: Cloozo offers a diverse range of visual options to make each chatbot visually distinct and aligned with its specific identity. * Built for Agencies: Cloozo is designed for small and medium-sized businesses as well as agencies who want to offer chatbot services to their clients. * Individual OpenAI Keys: Each chatbot can have its own OpenAI and Pinecone keys, allowing for optimal speed, performance, and security. * Monetization Opportunities: Cloozo empowers agencies to generate higher profits by selling customized chatbots to their clients.

42chat

42chat.com

42Chat is the leading provider of Conversational A.I. Solutions for organizations and events looking to enhance & protect their brand, gain & retain customers, and capture & act on insights.

CHATTERgo

chattergo.com

CHATTERgo is a transformative AI-first conversational solution aimed at enhancing the shopping experience on your store. Unlike traditional chatbots that require complicated flow setup, CHATTERgo's AI-first approach makes use of GPT-4 reasoning and tool utilisation capabilities, together with advanced vector-based search technologies, making it immediately useful for tasks such as product recommendations, answering store policies, checking order statuses, etc. * AI Consultant - Seamlessly handles customer queries, suggests relevant products * Contextual Search - Retrieves precise results beyond just keywords * Enhance Experience - Leveraging user-contributed knowledge for enriched dialogue

Querlo

querlo.com

Querlo is a consulting and marketing technology firm that provides Customized Artificial Intelligence Solutions and data management. We are a team of technologists with offices in the USA, Europe, Asia, and the Middle East. Querlo strategized, designed and launched 14000+ Conversational AI Solutions in collaboration with leading artificial intelligence providers, collecting over 5 million items of data for clients including HSBC, Tetra Pak, IBM, Pfizer and Forbes, to name a few. Querlo is a “Partner” that helps companies successfully migrate into the new Digital Era harnessing the power of technology and AI. Our solutions leverage conversational bots to drive engagement of internal and external stakeholders, facilitate B2B, B2E, B2C and B2G transactions, improve bottom-line performance, gather user data, and generate leads. We consult with our clients about the diverse applications of our AI technologies and how they may be specialized to fit their needs and marketing goals. The applications are endless, we have created bots for social media, websites, blogs, events, and apps. Use cases include but are not limited to: customer service, employee engagement, omni-channel marketing, knowledge exchange, event management, etc. Bots guarantee increased customer conversion and retention rate and provide useful customer insights. Querlo’s analytics dashboard organizes this data into comprehensible charts, so our clients can easily interpret it and market accordingly. To discover how Querlo can benefit your brand, please contact our teams in the USA, Europe, Asia, and the Middle East at [email protected]

AbsolutChat

absolutchat.com

AbsolutChat is a no-code chatbot platform that allows businesses to create chatbots for various social channels like WhatsApp, Facebook, Instagram, etc. It is an all-in-one conversational platform that helps businesses acquire, engage, and support customers 24/7 on any channel. * Automate responses for frequently asked customer questions. * Multi-channel engagement - create chatbots for any social channel and make them live in under an hour. * Centralized inbox and live chat transfer - get a single view of all customer conversations across channels. * Intuitive drag-and-drop flow builder to build intelligent conversations. * Open API and integrations to work with other tools. Why Build a WhatsApp Chatbot? * 8 out of 10 customers prefer messaging over phone calls. * Allows you to give customers the option to start a WhatsApp conversation on the spot. * Increases customer outreach and provides 24/7, 365 days support. * Reduces operational costs and delivers faster responses. Overall, AbsolutChat seems to be a comprehensive conversational platform that enables businesses to quickly set up and manage chatbots across multiple channels, with a focus on WhatsApp as a key messaging platform.

Ebbot

ebbot.com

Ebbot is your go-to platform for automating great service at scale. With service in our DNA, flexible integrations and a safety-first mentality, we equip you with GenAI powered chat tools so you can scale up your service without worrying about losing that personal touch. We're here to eliminate bad service, so you can focus more on delivery and less on remedy.

AtlasRTX

atlasrtx.com

AtlasRTX helps companies create a #customerexperience that sets them apart, by using #AI #chatbots alongside your human teams to engage people at every stage in the buying cycle. Our platform leverages channels people already use daily—like text, Facebook Messenger, and web chat—to create real-time experiences that drive customer acquisition, retention and loyalty, through relevant, on-demand interactions, anytime, anywhere, in any language. #CX #RTX. Our multilingual chatbots provides a level of responsiveness and service not feasible with human resources alone. All of the engagements with customers are tracked in our platform, giving users access to analytics, as well as full data exports for BI tools and other integrations through our APIs.

Netomi

netomi.com

Backed by the world’s top AI leaders and trusted by the largest global brands, Netomi is the leader in customer experience AI for enterprises. Netomi provides multimodal and omnichannel Sanctioned Generative AI, ensuring brand-safe conversations at scale with built-in AI governance controls for accuracy, security, and data privacy. Our innovative AI deployment guarantees cost savings, operational efficiencies, and boosts in customer satisfaction, loyalty, revenue, and profitability. Netomi’s no-code solution deploys in weeks, scales automatically, and offers comprehensive tools for non-technical users to easily manage CX AI at scale. This results in a lower total cost of ownership, faster time to market, and reduced reliance on developer resources. Founded in 2016, Netomi leverages the latest AI developments to enhance customer experience, empowering brands with high-quality automated support and tools to augment human agent teams. In a rapidly evolving AI landscape, Netomi makes it easy for brands to meet rising customer expectations and deliver exceptional service.

Messangi

messangi.com

Since 2001, Messangi has been connecting companies to their customers on billions of devices around the world. Our versatile and reliable platforms have been built in-house by some of the top engineers in the business. To power our operations, we have world-class teams in 7 countries willing to go the extra mile to meet our customers’ needs. Today, top mobile operators, global banks, and retailers rely on Messangi to solve their customer communication and engagement challenges. Our solutions for SMS, Email, Apps, Mobile Wallet and Voice Assistants continue to revolutionize company-customer interactions, making communication easier, efficient, and more accessible than ever before. Messangi's cloud communications platform as a service can be customized and molded to create the best fitting solution. With the combination of multiple channels, reach and engage your customers in a more efficient way.

Answered.so

answered.so

Answered.so: AI-powered customer service with human expertise. Resolve up to 70% of customer issues with the GPT chatbot, Knowledge base, HelpHub, and intelligent Searchbar.

Algomo

algomo.com

Algomo is a generative AI-powered platform designed to automate customer support through custom ChatGPT-like bots for websites. It allows businesses to resolve customer support interactions efficiently, with the bot handling requests, escalating issues when necessary, and operating without the need for training or maintenance. Algomo's platform functions by instantly answering repetitive customer questions, thereby reducing costs and increasing customer satisfaction (CSAT) and employee engagement scores. It automates the labeling, categorization, and triaging of support interactions, cutting down handle times and manual tasks. Additionally, it empowers agents with AI suggestions and live screen sharing to enhance response times and productivity. Algomo is particularly useful for businesses looking to: * Automate Customer Service: By resolving most support interactions through automation. * Enhance Efficiency: Reducing the time and resources spent on customer support. * Improve Customer and Employee Satisfaction: Through faster resolutions and fewer manual tasks. * International Expansion: With its multilingual capabilities, it's ideal for businesses scaling globally.