SmartMessage

For marketing and customer-experience teams, SmartMessage brings customer data, campaign execution, and automated interactions together to help deliver relevant messages across channels. Teams can create email, SMS, and push notification campaigns, design messages with a drag-and-drop editor, and track campaign engagement and delivery results. Audience Manager combines customer information from different sources into unified profiles. Marketers can use customer attributes, behavior, and communication preferences to build audience segments and target campaigns. Journey Manager lets teams automate multistep communications in response to customer activity, coordinating messages and other marketing actions across channels. Conversation Manager supports AI-powered chatbots for channels including WhatsApp, Facebook Messenger, Telegram, SMS, and web chat, with options for automated and agent-assisted conversations. OTP Manager sends one-time passwords by SMS for customer authentication and verification. SmartMessage may suit organizations looking for a shared platform for audience management, omnichannel marketing, customer journey automation, chatbot conversations, and OTP delivery.

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