Page 70 - Top Salesforce Alternatives

ConnectFSM

connectfsm.co.uk

ConnectFSM empowers businesses within your sector to reach their full potential. ConnectFSM's solution liberates management and administrative personnel from the burdensome paperwork tied to service and engineering team management. This allows your team to dedicate more time to activities that boost productivity and profitability.

Messagepoint

messagepoint.com

Messagepoint is a leading provider of customer communications management software. Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring, and managing complex customer communications for non-technical (business) users. Customers rely on Messagepoint's award-winning platform to consistently deliver exceptional, highly personalized customer communications across all platforms and channels.

MasterControl

mastercontrol.com

MasterControl is on a mission to bring life-changing products to more people sooner. Everything they do is designed to help you develop, manufacture, and commercialize products that help people live longer, healthier, and more enjoyable lives. They offer the world's leading solution for product quality, helping highly regulated companies ensure quality and compliance in their life sciences operations. Their quality management system is the most established and used QMS in the industry and is used by the FDA, CDC, and ORA. And their digital manufacturing solution offers errorless and frictionless production by taking you 100% paperless on your shop floor. The results speak for themselves. MasterControl customers enjoy 80% faster post-production review times, 21% fewer deviations, and 100% right-first-time. There's a reason more than 1,000 global customers have used MasterControl to bring more than 250,000 life-changing products to market.

Ada

ada.cx

Ada is the world’s leading customer service automation company. Built for the digitally transforming enterprise, Ada’s AI-powered customer service automation platform helps companies effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for companies like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide.

Plutomen

pluto-men.com

An agile and technologically-equipped frontline workforce is the need of the hour for industrial enterprises. Plutomen is a frontline operational platform that provides AR solutions to industrial enterprises for frontline digitalization. They help knowledge enhancement of your frontline through AR powered Remote Visual Assistance, Work Instructions, and 3D Training. Their platform helps industrial customers improve productivity, enable faster resolution, reduce operational costs, and maximize revenue growth while promoting sustainability and worker safety. They believe in the digital empowerment of industrial frontline teams to help them embrace and capitalize on the benefits of Industry 4.0. With more 8+ years of experience in servicing and consulting clients in XR, they provide enterprise solutions for sectors such as Manufacturing, Telecom, IT Infrastructure, Automotive, and so on. They have served the leading industry players like Wipro Limited, Adani, Sterlite Tech, L&T, PwC, Virtusa, Honeywell, Arvind Envisol, etc. Headquartered in Ahmedabad, India, they are among the leading developers of AR solutions for Industrial Enterprises. Their integrated platform serves as a one-stop-shop for remote assistance-based needs of B2B companies. They provide three products that help enterprises start your digitalization journey with XR – * Plutomen Connect: AR powered remote assistance & video-collaboration based platform that enables your frontline workforce to connect with your experts instantly. * Plutomen Workflow: Assisted Reality powered work assistance platform for accessing digital work instructions that streamlines workforce knowledge. * Plutomen Assist: XR-powered self-assistance & platform for next-gen workforce immersive training, digitalization of the process, and providing an interactive knowledge repository.

Neuron7.ai

neuron7.ai

Neuron7.ai is the leader in Service Resolution Intelligence, delivering 90%+ resolution accuracy in complex service environments. Neuron7 brings together knowledge from people, data, and interactions across thousands of products and issues into a Smart Resolution Hub. AI offers the best next step with turn-by-turn guidance (like a navigation app) seamlessly integrated within your existing workflows. Customers resolve issues faster, the first time, with 90%+ accuracy and answers in seconds. -Expert knowledge capture -Faster resolution times -Increased call deflection -Increased first time fix -Improve CSAT -Faster onboarding Neuron7 is headquartered in Santa Clara, CA, partners with Microsoft, Salesforce, SAP, and ServiceNow, and is backed by ServiceNow Ventures, Battery Ventures and Nexus Venture Partners.

livepro

livepro.com

livepro a premier knowledge management (KM) system that focuses on providing accurate answers to both employees and customers. Trusted globally for over two decades, livepro streamlines intricate processes, communicates critical updates in highly regulated industries, enhances productivity by reducing training times, and providing valuable management insights. With its AI-assisted search, livepro seamlessly delivers governed knowledge across web, chatbots, CRMs, and self-service portals, offering a comprehensive omnichannel experience from a single source of truth. At livepro, they pride themselves on having the system that is the easiest-to-use, easiest-to-manage and a team that is the easiest to work with – always.

Turf

useturf.io

Turf is the community platform for SaaS companies. The platform provides easy to use forums that empower in-depth discussions between your users. Let your users perform self-service by answering each others questions. A community built with Turf provides one single meet point for your users with community forums, customer feedback boards, knowledge bases & help centers, roadmap displays, changelogs, feature requesting, bug reporting, academy functionality, technical documentation hubs, and online community events. The Turf platform lowers support costs by 54%, lowers churn rates by 32%, and cultivates 3 times higher customer engagement.

BOTWISE

botwise.io

BOTWISE is the ultimate knowledge base for customer service - empower your team members and clients to find more and faster! It lets you seamlessly create, manage, and look for the right information within your company. They save our clients 1h per agent daily! Thanks to BOTWISE, you can: - Reduce the average handling time of your customers' inquiries with state-of-the-art contextual search - no more endless clicking! - Speed up response time thanks to the integration of different sources of information - Reduce the number of complaints and angry customers thanks to dedicated insights for managers - Reduce training and onboarding times with smart updates and knowledge-base management

Synthetix

synthetix.io

Synthetix is a decentralized liquidity provisioning protocol built on Ethereum and Optimistic Ethereum (a layer two scaling solution built on Ethereum). Synthetic assets, and associated products, are collateralized by stakers via Synthetix Network Token (SNX), which when locked in a staking contract enables the issuance of synthetic assets (synths). This pooled collateral model allows users to perform conversions between synths directly with the smart contract, avoiding the need for counterparties. This mechanism solves the liquidity and slippage issues experienced by DEXs. Synthetix liquidity powers a range of derivatives and on-chain financial instruments. You can learn more about the two types of synthetic assets that protocols will integrate to create on-chain derivatives. The Synthetix Protocol does not operate any user-facing front-ends, which allow users to trade. Instead, it serves as a backend liquidity provisioning tool to support user-facing DeFi applications. There is a growing number of protocols that utilize this capital and generate trading fees for stakers.

Guidejar

guidejar.com

Guidejar is a versatile SaaS platform designed to simplify the process of creating interactive product demos, guides, and tutorials. With its user-friendly browser extension, you can capture your workflow step by step at your own pace without the need for complex video editing. Customize your guides with your own branding, manage steps effortlessly, and choose from various guide views to engage your audience effectively. Guidejar also offers features like customizable call-to-action buttons, intuitive organization, and SEO optimization to help businesses provide informative content and improve their online presence. Additionally, it empowers businesses to build a no-code Help Center within seconds, allowing customers to find answers independently and reducing the support team's workload.

ScreenSteps

screensteps.com

ScreenSteps is a knowledge ops solution that helps companies overcome training and performance challenges by solving their root problem — an inability to transfer knowledge efficiently to their employees. The knowledge ops solution tackles your knowledge transfer problem by providing you with a: 1. Software: A knowledge ops platform to create and manage your digital guides and training courses 2. System: The Find & Follow Framework to make knowledge transfer more effective ScreenSteps also provides coaching and consulting services to help companies successfully implement the Find & Follow Framework, build Knowledge Operations Teams, and improve their knowledge operations, knowledge transfer, and employee training.

Shelf

shelf.io

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel.

Obzervr

obzervr.com

Are you ready to upgrade your business flows from cumbersome paper-based to a cutting-edge digital work management solution? Obzervr's software is the missing operational piece for a wide range of asset-intensive industries. Most critical asset operators run in firefighting mode with large work loads of compliance, safety and maintenance and inspection activities, breakdowns keeping them from scheduled work, and no way to catch-up given the paperwork that they are stuck with at the end of each day. Obzervr fills a major gap by providing a solution which is a synergy of the simple and flexible app for maintainers and operators, and a desktop dashboard for Supervisors to manage by exception. Supervisors easily and quickly dispatch work from the work dashboard, operators and maintainers record readings, take photos through the day on work assigned to them. They can also create break-in work, record defects and assign stock to work. On completion, exceptions can be checked by supervisors before automatically updating the ERP with monitor points, stock, photos and other data that has a home in the ERP. Automated dashboards and reports are now available to review history, check back on Maintenance strategy and tactic effectiveness, allocate spend to areas that are causing the highest maintenance overhead, and reduce the risk of machine failures due to lack of information transparency. Obzervr works in collaboration with major ERP systems and leads to: * A connected frontline workforce powered by leading technology and best practice processes and automation * Optimise maintenance processes allowing more tool time, reducing rework and waste * create automated dashboards and reporting reducing risk of machine failures and improving the effectiveness of the operation.

FieldInsight

fieldinsight.com

End to End Field Service Software for HVAC & Fire Asset Maintenance, job scheduling, workflow optimisation, safety and a lot more. FieldInsight helps systemise & automate to help businesses: - Go paperless - Increase efficiency in the day/week - Increase productivity (get more jobs done in a week) - increase profitability (get paid faster) - Keep their team accountable in the field FieldInsight helps you with a full service onboarding program to get your team up and running FAST. FieldInsight never leaves anyone behind and will support you through changes in your business as you gain efficiencies and productivity as you start to nail your workflows. FieldInsight wants to help all Field Service based businesses succeed - if this is your passion as well then FieldInsight would love to hear from you and have a discussion on reseller or partnership opportunities.

Actsoft

actsoft.com

Actsoft is a leading technology company with solutions for Mobile Workforce Management (MWM), Field Service Management (FSM), and Mobile Resource Management (MRM). Actsoft's mission is to help businesses realize their full potential by improving their productivity and profitability. Actsoft's suite of location-based software solutions leverages GPS and wireless technology, providing optimal oversight for businesses with a deskless and field-based workforce.

Formitize

formitize.com

Formitize is more than just a software solution. It's a game-changer for businesses of all sizes looking to streamline their operations and work smarter, not harder. With its intuitive design and user-friendly interface, Formitize makes it simple for organizations to automate their forms, workflows and processes, freeing up time and resources for what really matters. Whether you're a government agency, a large corporation or a small business, Formitize empowers you to take control of your operations and drive success.

Gruntify

gruntify.com

Gruntify lets you build form templates, collect field data on mobile devices and map results – super fast. Increase productivity, cut costs and take the grunt out of hard work today by introducing business processes powered by location intelligence. Arm your frontline staff and contractors with an inspection technology they can learn in minutes. The Gruntify field services app presents all information in a clean, easy-to-use user interface and empowers you and other supervisors to manage operations from wherever you are. FEATURES: ** Create custom templates. Import from Form Template Library or use our visual “drag and drop” form builder, featuring 15 form control types, to create questions for your inspections, audits or surveys. Provide additional hints and instructions for your users, choose response options, and add conditional logic to streamline what questions need responses. ** Manage your teams and users. Invite your users to join Gruntify, then grant them roles and permissions, add them to Teams, and set up their Geographic Work Regions. Using role-based access, each user will only see what they should, and it will be clear what they need to do. ** Generate reports. Use our report template wizard to generate and share reports in pre-set formats. The web controllers will be able to use selection, filter and geofencing tools to highlight one or more records, then export them to the designated template. Additionally, integrate your data with Power BI reporting capabilities. ** Create maps for real-time awareness. The Gruntify core is built around location intelligence and mapping, which lets you create beautiful heatmaps, cluster maps, or any other form of maps easily and efficiently. Gruntify integrates with 12 basemap providers, with support for additional providers added regularly. Additionally, users can import their own map layers with assets or other spatial data, map those in 2d or 3d, and finally publish those maps as well as take them into the field, and use them even offline - when 3G/4G connectivity isn’t available! ** Integrate with third party software. Using the Gruntify framework, or API, you can create and automate workflows, trigger actions in Gruntify or in external systems, send notifications when important events take place or feed data into third party applications. From Google Waze, to Power BI, Microsoft Flow and many more, your Gruntify app will securely connect with others in minutes.

ServiceMonster

servicemonster.com

ServiceMonster is the leading business software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution. ServiceMonster is designed specifically for the field service industry, with the goal of helping businesses become more professional, more efficient, and more profitable. With a 20-year history in the industry, ServiceMonster helps thousands of service pros make their businesses more professional, more efficient, and more profitable.

SignOnSite

signonsite.com

SignOnSite is a leading construction safety software. SignOnSite goes beyond being a sign-in app by offering comprehensive features such as SWMS management, inductions, toolbox talks/site briefings, emergency management, and permits. Its platform provides robust safety inductions for both site induction and employee induction requirements, ensuring construction site safety. It enhances site visibility, generates in-depth site reports, and seamlessly integrates with construction management software like Procore and Autodesk for optimized construction workforce management and real-time information in construction.

GoCanvas

gocanvas.com

GoCanvas is a work process solution that makes it simple for any business to automate how work is done; replacing outdated processes and expensive paperwork. GoCanvas connects your field team to the office giving you full visibility to manage all your fieldwork from one place. Customize the process, manage your field work, and streamline your day-to-day operations by connecting your field and office teams. Integrate with the business tools you’re already using, like Google Drive, SMS Text Notifications, QuickBooks, SQL, Salesforce, SharePoint, Microsoft Teams, and more.

SecureAuth

secureauth.com

With leading Identity and Access Management solutions from SecureAuth, organizations worldwide find it easier than ever to create digital experiences that are as welcoming as they are secure. Our AI-driven Risk Engine helps deliver dynamic – and often invisible – authentication and authorization for users, combined with a data privacy framework that protects their information and ensures their consent. It all adds up to a virtual handshake at the digital door to your company. Making you more effective than ever at eliminating bad actors or incorrect authorizations. Keeping your employees engaged and productive. And delighting your customers so you can fuel your digital growth.

CoSupport AI

cosupport.ai

CoSupport AI has officially received a patent for its developments in the field of multi-model message generation architecture, Patent US11823031B1. CoSupport AI – the solution that enhances customer support and empowers businesses with data-driven insights. Leveraging Natural Language Understanding, CoSupport AI ensures exceptional customer service and delivers unparalleled Business Intelligence to core departments. It consists of 3 components: Agent, Customer, and BI. They work in synergy to boost Customer Support team productivity, fully automate customer requests, and offer remarkable business insights with the power of generative AI. To achieve this, we integrate with your company’s data sources and use machine learning to create a comprehensive AI solution, tailored to your business. CoSupport AI Components: * CoSupport Agent – an AI assistant for your human agents that boosts their productivity. CoSupport Agent optimizes and reduces ticket processing time by providing reply suggestions, based on context from the entire conversation thread. With increased agent efficiency, you can cut down customer support costs by 30-80%. * CoSupport Customer is a self-sufficient AI tool that delivers highly accurate responses to your customers. CoSupport Customer is an autonomous AI-powered system with access to the entire product knowledge base, including website pages, product FAQs, and external APIs. It saves thousands of man-hours by handling up to 100% more of your customer requests. * CoSupport BI reinvents the decision-making process and delivers game-changing business insights in seconds. It's an AI Business Analyst connected to your company's data sources, including real-time information from your CRM. This way it generates content, offers insights, and draws analytical conclusions, based on context relevant to your products and customers.

KONDESK

konze.com

KONDESK is a CRM software with a one-stop solution to manage numerous features, targeted to make managing the business, especially for Migration and Education, a little less complicated and seamless for agents. It aids in assisting the management of customer information, delivering an uninterrupted and fulfilling customer experience. KONDESK is different as an Industry-specific CRM, it provides an innovative platform for enhancing the experience of not only the businesses but their customers too. We assist businesses in managing their data and tasks by giving them a platform that helps them streamline their processes and work by providing all the solutions in one single place and eliminating switching between different platforms.

CEQUENS

cequens.com

Empower your business with CEQUENS! Experience innovative CPaaS & omnichannel business solutions. Bridge communication gaps between businesses & Customers. CEQUENS is a multi-award-winning omnichannel communication solutions provider. We are on a mission to simplify customer engagement through our innovation-focused solutions engineered for customer-first organizations. We support businesses with communication APIs, multichannel applications and connectivity solutions such as SMS, WhatsApp Business, voice, and multifactor authentication. Our product suite aims to solve our customers’ unique problems and cultivate deeper human connections between businesses and individuals in every market we play. With 5 office locations and 128+ direct network connections, CEQUENS empowers more than 1000 businesses in over 107 countries with faster, better, and stronger communication fine-tuned to their industries. Our platform boasts a 99.96% uptime and is built on industry-leading security standards. Our tech stack offers a comprehensive suite of tools and features, including: • Multichannel Communication: Engage with customers across multiple channels, including SMS, WhatsApp Business, voice, and more. • Reliable Business APIs: Integrate our APIs into your existing systems to enhance communication capabilities. • AI-Powered Automation: Streamline workflows and automate tasks to improve operational efficiency and gain valuable insights. • Personalized Interactions: Deliver tailored experiences to your customers based on their preferences and behavior. • Seamless Integration: Integrate seamlessly with your existing systems and workflows to create a unified communication experience. • Scalability and Customization: Tailor our platform to your specific needs and easily scale as your business grows. • Targeted Campaign Management: Design and execute targeted campaigns to reach specific customer segments and achieve your marketing goals. CEQUENS is an ISO-certified and a PCI DSS-compliant company, and has been rated as a Tier One A2P SMS solutions provider in ROCCO's A2P SMS Market Impact Reports 2023. It is also recognized as a Meta Business Partner as well as a value-added service provider for Microsoft Teams Phone and WhatsApp Business. Our vision is to become the most compelling partner for developers, startups, and enterprises looking for simple and meaningful ways to connect.

NovelVox

novelvox.com

NovelVox is a global contact center service provider, committed to transforming agent-customer experiences for improved brand loyalty. Our unique contact center integrations empower agents with One NovelVox Platform to assist customers across voice, email, chat, social & instant messaging channels. NovelVox industry-optimized solutions are designed to complement leading contact CC technologies including Genesys, Cisco, Avaya, Amazon Connect, etc. With over 14 years of customer service optimization experience, 300+ successful deployments across 20+ countries, and industry-optimized solutions for Banking, Healthcare, Insurance, Credit Unions, Government, Telecom, Retail, and more – NovelVox is redefining agent experience for top brands, globally.

Protegrity

protegrity.com

Protegrity’s data protection solutions and products can improve your business capabilities through protected and dynamic data sharing. Our comprehensive range of methods enable you to unlock your data and bring it to life. The Protegrity Data Protection Software provides the most comprehensive range of protection no matter where your data rests, moves, or is used including on-prem, in the cloud, and everywhere in between.

Satori

satoricyber.com

Satori is a Data Security Platform that allows data teams to enable their users to go fast with their data while meeting security and compliance requirements. This in turn helps companies win with data, and become AI-ready faster. Satori continuously discovers sensitive data across your databases, lakes and warehouses, tracks data usage and applies security policies dynamically. Satori’s comprehensive DSP manages access, permissions, security, and compliance policies - all from a single console. Satori continuously discovers sensitive data across data stores and dynamically tracks data usage while applying relevant security policies. Satori enables data teams to scale effective data usage across the organization while meeting all data security and compliance requirements.

Aidbase

aidbase.ai

Aidbase is an AI-Powered eco-system designed to enhance customer support in start-ups. The eco-system features various products including an AI Chatbot that acts as the customer support agent, an email support component that handles customer support emails, and an AI-powered ticket system that resolves customer issues efficiently. Aidbase also offers 'Elements', a feature that allows to create a fully embedded AI-powered support experience in the startup's own app. The platform helps in training AI models through a multitude of sources like website content, YouTube videos, and other documents to understand and emulate the brand's offerings accurately. In addition to autonomous AI solutions, the platform also includes AI-assisted areas acknowledging when human intervention may be necessary. With Aidbase's No Code Form Builder feature, custom ticket forms can be created intuitively. The AI also learns from the startup's knowledge base and previous tickets, making it smarter with time. Aidbase also provides a 'Smart Suggestions' feature where the AI suggests solutions from users with similar issues. Aidbase's compatibility extends to a broad range of third-party tools and services. Aidbase Elements allow for integration, design, and implementation of support pages in different ways.

Sinch Engage

engage.sinch.com

Sinch Engage (formerly known as MessengerPeople) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service. Sinch Engage is trusted by thousands of SMBs and enterprises, giving them a seamless entry into conversational messaging. Rely on our official partnerships with all relevant messaging apps, a 100% privacy compliant platform and a large global team of experts available 24/7. Sinch Engage is an integral part of the Sinch family. Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers, no matter the channels they use — with a single partner.