Page 18 - Top Salesforce Alternatives

Mitel MiCollab

mitel.com

Mitel MiCollab is an enterprise collaboration platform that securely and swiftly powers communications for whenever you need them, wherever you are. KEY BENEFITS: - Everything you need in one place – single application for voice, video, messaging, presence, conferencing, mobility, and team collaboration - Multiple devices, single experience – communications experience that’s consistent across all your devices - Increased business productivity – with unified service, spend less time trying to connect and more time engaged in productive communications - Harness the power of teams – Keep up with projects, stay connected with colleagues, and boost the sharing of knowledge and ideas across business silos - Simple Deployments: Deployment QR codes to simplify the process FEATURES: - Unified communications and team collaboration - Available for PC, Mac, Web, and Mobile Devices - Mobile-first design - Real-time voice and video calling - Audio conferencing with web sharing - One number reach - Simultaneous ringing / Mobile twinning - Collaborative workspaces - Individual and group chat - File annotation - WebRTC softphone - Outlook® and calendar integration - File and screen sharing - Multiple layers of security - Multi-region / language support

Lusha

lusha.com

Lusha is a go-to-market intelligence platform, designed for sales, marketing and recruitment teams. Lusha’s fresh, dynamic, and high quality data and insights help cut through the noise and reach the right people at the right time. Lusha offers an easy set up without the hassle of lengthy onboarding processes. With our simple Salesforce and API integrations, Lusha users can maintain a fresh database and ensure ongoing, automated enrichment of their CRM. Lusha stays on top of evolving privacy and security regulations and is fully compliant with GDPR and CCPA, and is the only sales intelligence solution to be accredited under ISO 27701, the highest international privacy standard in the world.

envivo.io

envivo is a digital sales accelerator that allows enterprises to easily personalise offers to prospects and customers, creating an engaging environment between the buyer and seller. envivo helps you take opportunities from lead to deal, with everything in one place, all while integrating seamlessly with your existing CRM. Gain insights you never had before as to how, and when, your sales content is being consumed! You can even integrate your favourite digital signing technology to get documents signed, and add a scheduling solution to allow prospects to easily schedule a demo or meeting. envivo. from lead to deal. engaging. efficient. elegant.

Birdy

mybirdy.co.uk

MyBirdy is a centralised CRM solution that can be used on multiple devices to manage your sales, tasks, customers and more, from anywhere in world.

Fireberry

fireberry.com

By using Fireberry, you can easily manage all your business needs with a user friendly system. Communicate with your clients directly through the system, and track any business information you need with custom made objects and fields. Let Fireberry work for you with automations, where you can efficiently automize day to day tasks. Categorize and respond to tickets in a breeze using the AI Assistant’s generated fields and responses. The dashboards and reports will help you make informed decisions to improve your business. Built-in integrations such as Google, Office 365, and Facebook help you centralize your work to one place. If there’s anything you need which isn’t already included in the system, you can easily integrate third parties using APIs.

Air AI

air.ai

100,000 sales and customer service reps at the tap of a button. Introducing the world's first ever AI that can have full on 10-40 minute long phone calls that sound like a REAL human, with infinite memory, perfect recall, and can autonomously take actions across 5,000 plus applications. It can do the entire job of a full time agent without having to be trained, managed or motivated. It just works 24/7/365.

Echo AI

echoai.com

Echo AI (formerly known as Pathlight), transforms how organizations engage with their customers with its groundbreaking Conversation Intelligence platform. Leveraging advanced generative AI, Echo AI autonomously processes millions of customer interactions, enabling businesses to act on real-time intelligence and insights. This empowers not only customer-facing teams but entire organizations to understand and act upon every customer interaction. The best businesses are the most customer-centric. This has always been true. The main reason why startups can be so disruptive is that they are closer to the customer and can react faster to their changing needs. However, a paradox emerges as a business grows. The more customers it acquires, the harder it becomes to genuinely listen to each one. The less a company listens, the more they falter. Soon enough, a newer, more customer-centric competitor takes their place. Your customers are telling you every day what they want. It's right there in front of you: in calls and chats, in surveys and in reviews. Answers to every million-dollar question you have are just hiding in plain sight. Until now, those answers were impossible to find. After all, no person or team can physically and analyze every single customer interaction. The advent of generative AI changed all of that. We built Echo AI because we saw that the technology finally existed to solve this problem. Our mission is to empower you to be infinitely customer-centric, whether you have 10 or 10 million customers. We built Echo AI from the ground up to leverage the power of AI so that you can listen, learn, and react to each customer as attentively as you did when you started. Like personal computing, it's the kind of human amplification that can only come with a technological breakthrough, and it's a capability that is now within reach. As a startup founder, you can talk to every customer. Echo AI lets Fortune 500 executives do the same. Imagine making every decision based on the confidence that you know what millions of customers want.

Attention

attention.tech

Attention is a specialized Artificial Intelligence (AI) platform designed to enhance the performance of sales departments. It is tool aimed to augment the capabilities of your CRM and your sales teams, providing a range of tools for analysis, training and efficiency. Attention collects and analyzes customer conversation data to provide valuable insights, facilitating better understanding of sales performance and customer preferences. It offers sales training tools to streamline the analyses and improvement of sales representatives' performance. Attention also automates CRM tasks for revenue teams, reducing administrative tasks and helping to cut down on sales cycles for sales leaders. An exclusive feature aids sales reps in filling out their CRM automatically, significantly saving time on manual entry. It showcases a highly intuitive compliance feature, ensuring all activities adhere to local regulations. Additionally, the tool provides the benefit of improving sales forecasting, by comprehensively analyzing sales rep activities. Furthermore, Attention helps in automating follow-up emails by understanding conversations context. Apart from these capabilities, Attention allows users to set custom triggers that will enable AI to monitor more important aspects of each call, thus enabling effective decision making. Key features like identifying reasons for winning or losing deals, ranking customer churn reasons, providing insights on high-performing reps, and understanding common objections from prospects, make it a robust platform for sales-oriented organizations.

ServiceMinder

serviceminder.io

ServiceMinder is the platform for managing and operating home services brands, from the location level all the way up to the brand. Full integrations with all your lead generation sources including call centers, complete CRM with scheduling and dispatch, proposals, invoices and email marketing, online and field payment support, direct QBO support, drip marketing automation tools, integrated texting and more. This app is primarily for use by your field service and sales team.

Seismic

seismic.com

Seismic is the global leader in enablement, helping organizations engage customers, enable teams, and ignite revenue growth. The Seismic Enablement Cloud™ is the most powerful, unified enablement platform that equips customer-facing teams with the right skills, content, tools, and insights to grow and win. From the world’s largest enterprises to startups and small businesses, more than 2,200 organizations around the globe trust Seismic for their enablement needs. Seismic is headquartered in San Diego with offices across North America, Europe, and Australia. To learn more, visit Seismic.com and follow us on LinkedIn, Twitter and Instagram.

Klenty

klenty.com

The Sales Engagement Platform that gets more replies and meetings booked. Use Klenty to execute multi-channel sales outreach. Send personalized emails and automate your follow-ups at scale with calls and LinkedIn tasks.

Jebbit

jebbit.com

Jebbit's Enterprise Experience Platform enables brands to build beautiful interactive experiences that capture zero party data at scale across every channel. From product recommendation and personality quizzes to trivia, shoppable lookbooks, better surveys, polls, forms, and more - Jebbit experiences drive higher engagement because they exceed consumer expectations and offer genuine value in exchange for relevant information about their preferences, interests, lifestyles, and intentions. This consumer-declared, zero-party data, is the ultimate competitive edge for brands and drives tangible ROI across every stage of the customer lifecycle. Jebbit’s clients, including: L'Oréal, PepsiCo, Haleon, the NFL, Shiseido Group, Live Nation, ASICS, the NBA, JCPenney, Free People, Monster Worldwide, and more use the Jebbit software platform to create better consumer experiences that drive industry-leading engagement, collect a high volume of zero-party data, acquire enriched leads, drive more online conversions and increase loyalty and LTV.

GoSquared

gosquared.com

The world's first sustainable email marketing platform. Switch from MailChimp to send better email camaigns, grow your audience, and restore the planet.

Attribution

attributionapp.com

Attribution is the most complete and easy to implement multi-touch attribution solution. See your spend, visits, conversions, revenue and return on ad spend (ROAS) all in one simple view. Integrates cost and autotags most major ad platforms including Facebook, Google, Quora, Linkedin and Adroll. Conversion integrations with Segment, Stripe, Salesforce, Hubspot, Marketo and more! User level attribution AND account-based attribution. Cohort-based reporting that shows ROAS by channel by day, week, or month for actionable insights. This is the system you've been looking for.

Endear

endearhq.com

Endear is the first retail Customer Relationship Management platform built for in-store associates to send and track personalized customer outreach. Endear connects with point-of-sale and other relevant apps to consolidate all of your customer info, notes, and purchase history into unified profiles with real-time reporting. Think of it as the little black book of client information, the tools to message them, and the analytics to track it - all in one easy-to-use app.

HiHello

hihello.com

HiHello is the premier solution for digital business cards for enterprise companies. With HiHello, companies can replace paper business cards with professional digital business cards that will make an impression on customers, partners, and prospects. HiHello's digital business cards can include a name, title, company, company logo, picture or even a video, and pronouns. Cards also include information such as phone numbers, addresses, websites, social media profiles, YouTube videos, notes, and more. HiHello's business offerings allow businesses to customize cards to match their corporate brand and have full administrative control over their employees' digital business cards. Cards can be edited or modified at any time by the company’s administrator. Our streamlined onboarding process makes it easy for companies of all sizes to roll out a digital business card solution to the whole team.

Fluid Ads

fluidads.com

At Fluid Ads we offer two service options, each of which includes the following benefits. Fluid Ads provide the ability to: - Create stunning digital display adverts using our Ad Builder tool. - Precisely target the audiences you want to reach anywhere in the world at any time with our industry-leading geo targeting and geofencing system. - Select and manage the channels and websites you want your adverts to appear on and keep close control of your budget. - Fully understand how your advertising campaign is performing with our in-depth reporting suite, giving you actionable insights. Fully Managed Service We save you time and money by managing every aspect of your advertising campaign for you, from creating eye-catching adverts to targeting where they are displayed to providing the data you need to know how your campaign has performed. Our expert digital advertising campaign managers will continually ensure your campaign is optimised to maximise your return on investment (ROI). Self-Serve Using our innovative self-serve platform, you can manage your advertising campaign yourself. You can simply create your own adverts from scratch or use one of our many ad templates, choose how they are targeted, select the channels and sites you want them to appear on, and see the results in the reporting section. Whichever option you choose, you’ll get everything needed to achieve better results from your online advertising campaign.

Angaza

angaza.com

Angaza is a complete business solution for distributors of life-changing products like solar home systems, water pumps, and cookstoves. With Angaza, over 200 distributors have sold over 2 million devices to consumers, with the potential to unlock market access to the 1 billion off-grid and unbanked consumers. Angaza’s technology comprises pay-as-you-go metering and monitoring technology for products like solar home systems and solar water pumps with a cloud-based platform that enables the sale of any product, from solar home systems, clean cookstoves, mobile phones, and more. Angaza allows best-in-class device manufacturers and last-mile distributors of off-grid energy products to expand their customer base and access data-driven market insights. Angaza’s partners can launch their pay-as-you-go program today without the investment of building and scaling the necessary technology. For distributors, the Angaza platform comprises the Hub -- a customizable, web interface that manages all aspects of a pay-as-you-go distribution network, and the Activator -- a smartphone app that facilitates distribution sales operations in the field. Combined, the platform gives powerful, actionable insights into how to optimize product distribution, grow sales, and build lasting relationships with clients. For manufacturers, Angaza has multiple options to integrate field-tested, smart, pay-as-you-go metering, and monitoring technology into solar home systems and household devices. Angaza offers an open-source device protocol called Nexus, enabling manufacturers to easily create and manage a wide range of interoperable pay-as-you-go devices. This is accomplished by having a single, universal repository for storing device identity and device state, independent of product manufacturer and software platform. Based in San Francisco and Nairobi, Angaza’s platform supports distributors in 50 countries around the globe, with concentrations in sub-Saharan Africa, Asia Pacific, and Latin America.

Interacty

interacty.me

Marketers (freelancers and agencies), production studios, publishers Interacty allows marketers to engage audiences and increase sales through interactive experiences and games. Gamified marketing content increases engagement and attention time and generates more leads. Interactive allows you to create more than 20 different game activities. You can create a quiz, memory, matching game, hidden object game, spot the difference, puzzle, before and after, horoscope, fortune cookies, slideshow, and more anytime with a single subscription. You can create your project or game in minutes using content blocks with an intuitive and flexible editor. Interacty offers an extensive collection of time-saving business templates, plus it's a great idea library - you're sure to find a concept for your next marketing campaign here. Interacty integrates with Unsplash, giving you access to thousands of free images. The finished project is easy to embed on your website with a simple copy-paste. You can also use a link to share your project on social networks. Interacty supports CNAME and Whitelabel, and additional design options with CSS styles help maintain your brand awareness. You can generate leads with interactive content forms that integrate with your CRM. Interacty allows you to incorporate lead forms directly into the game, so collecting customer information is an integral part of the process. You can set up an automatic redirect after completing the game, which significantly increases the conversion. You can create a leaderboard game and add a timer or countdown to your game to motivate your audience to get the best score. This can be very useful when running a competition or prize draw or creating games for events. If you are a speaker at an event, add a game at the end of your speech, and the audience will remember your address. You can view per-game stats and download lead lists from your dashboard, while integration with marketing tools like Mailchimp allows you to send leads directly to your existing CRM. Interacty's gamification features enable marketers to engage users and achieve high business results.

LiveAgent

liveagent.com

LiveAgent is a fully-featured Help Desk and live-chat software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2024. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 200+ integrations. Start your free 1-month trial, no credit card required. 200+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Email templates -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter/Instagram/Slack integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. LiveAgent for Startups: Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate.

Pepper Cloud

peppercloud.com

Pepper Cloud is an easy-to-use, all-in-one sales CRM for small and medium enterprises. Pepper Cloud CRM helps SMEs by seamlessly managing leads, sales opportunities, customer interaction and revenue forecasting. Pepper Cloud is completely integrated with WhatsApp, Facebook, Zoom, Xero, G-suite, Office 365, Mailchimp and many other tools. With Pepper Cloud, you do not need to manage your sales data in multiple excel sheets, phone messages or emails. The CRM gives you a single platform from which you can manage your sales and customers.

Markate

markate.com

Markate.com: Powerful CRM, Job Management, and Marketing Automation tools for Home Services Providers The Markate app is ideal for every service business that looks for an affordable, mobile-ready, easy-to-use, end-to-end management solution. Learn how Markate helps your business. * Your Business, Your Way with Markate Markate partners with you, working together to achieve your business goals. * Streamline Your Operations for Efficiency Designed to reduce paperwork, automate processes, and free up your time. * Affordable, Flexible Solutions to Fit Your Needs Built to empower small businesses, helping them operate more efficiently while minimizing expenses. * Maximize Time, Resources, and Profits It’s here to simplify your operations so you can focus on what truly drives your business forward. * Keep Customers for Life Equipped with marketing tools designed to increase customer retention, which is a crucial aspect of your successful business.

Twig

twig.so

Twig is an AI-powered tool designed to help users quickly and easily find the answers they need from technical documentation without having to spend hours sifting through endless pages of documents. The tool works by semantically analyzing documentation, knowledge bases, past support tickets, and other data sources to provide accurate responses to customers' complex questions. This significantly reduces the costs of customer support by up to 30%. Twig's AI models are trained on publicly available data, allowing it to find and recommend relevant responses to user questions with confidence. The recommended responses include citations that increase the trustworthiness of the response by showing users where to find additional information. Twig also helps support agents become more productive by automating tedious tasks and providing powerful tools that replace busy work with human empathy. It enables agents to improve the quality of customer engagement by bringing higher minimum standards on response quality and helping them notice potential risks in responses. Twig can integrate with most popular documentation and knowledge base products, and it sanitizes data, removing any personally identifiable information (PII) to ensure privacy protection. Twig is an AI tool designed to significantly enhance the customer experience by providing accurate, relevant, and speedy responses to technical questions.

MaestroQA

maestroqa.com

Farewell, Random QA Hello, Targeted QA. Turn insights into action and drive real business outcomes with MaestroQA—your end-to-end QA management platform. MaestroQA makes omnichannel quality assurance software for modern support teams. Etsy, Mailchimp, Peloton, Credit Karma, and more use MaestroQA to improve agent performance, optimize CX processes, unlock business-level insights, and enable amazing customer experiences - all while improving the metrics that matter like retention, revenue, and CSAT. They built MaestroQA so that CX leadership, and QA experts can better understand CX across agents, support processes, and cross-functional operations - and take action when needed. You’ll get customizable scorecards, grading automations, screen capture, and robust reporting, all in a SOC 2 Type 2 certified and HIPAA-compliant platform. Additionally, MaestroQA integrates with other tools you use with your team, including your helpdesk (like Zendesk, Salesforce ServiceCloud, Kustomer, and more), your phone system (like Aircall and Talkdesk), your knowledge management platform (like Guru and Lessonly), and more - bringing all of your support management tools into one place. Teams that use MaestroQA get results: - Classpass used QA data to eliminate a cumbersome chat process - saving agents 6,250 days of work time - monday.com reduced AHT by 30% - MeUndies regularly achieves 99% CSAT - Harry’s saw a 50% increase in grading efficiency - Pipedrive saw a 10x increase in tickets graded

Elastic Email

elasticemail.com

Elastic Email is a Canadian-Polish company, founded in 2010. After many years of providing customers with email services, today Elastic Email is an amazing email marketing platform, built on the most cost-effective email API. With an SMTP Relay, robust HTTP API, intuitive user interface, 24/7 global support, and pricing designed with small businesses in mind, Elastic Email encourages and supports you in creating and sending your email campaigns. Use the power of the comprehensive set of modern tools and smart solutions to scale your business and build deeper relationships with your customers. Hungry for more? Visit the Elastic Email integration page to see how you can integrate your business with Elastic Email services.

Symbl.ai

symbl.ai

Symbl.ai is a conversation intelligence platform that offers developers real-time transcription and insights of unstructured conversation data using advanced deep learning models. The tool provides solutions to various industries such as revenue intelligence, events and webinars, remote collaboration, contact center, and recruiting intelligence. Symbl.ai’s features support custom trackers, summarization, topic modeling, transcription, conversation analytics, and pre-built UI and components for voice, audio, and text data. With its APIs technology, Symbl.ai allows real-time and asynchronous speech recognition for unstructured human conversations, enabling the tool to add intelligence with a single API call. Additionally, the platform provides keyword, phrase, and intent detection in real-time, both in less than 400 milliseconds and via batch/asynchronous requests. Symbl.ai includes speech-to-text integration, allowing the most accurate and asynchronous speech recognition API that is built for human conversations. The tool's conversation analytics generate various metrics to enhance user or agent conversation analytics such as talk-to-listen ratios, words per minute, talk time, and topic-based sentiments. Symbl.ai also supports processing conversations and extracting insights across various conversation channels such as video or audio files, telephony, and streaming. Moreover, Symbl.ai prioritizes customer support, providing flexible plans with no usage commitments and scalable growth options.

Laxis

laxis.com

Aimed at optimizing customer conversations, Laxis is an AI Meeting Assistant tailored to help revenue teams capture key insights from their interactions and perform better in various commercial capacities. The tool uses an AI system to record, transcribe, and offer a precise distillation of salient points discussed during customer meetings, ensuring that no critical detail is left out. The tool is beneficial to various professionals including sales, marketing, business development, project managers, and product & UX designers, as it helps in different areas such as market research, tracking portfolio notes, capturing customer requirements and activity, among others.Another significant feature of Laxis is its capability for integration across various platforms including video conferencing and Customer Relationship Management (CRM) systems where upon it automatically inputs customer actions and activities. It can auto-generate meeting summaries and follow-up emails and enable the users to save customer requirements, action items, and meeting summaries in your CRM in one-click. Users can also extract relevant insights from individual or sets of meetings. With an inclusion of language preferences, Laxis supports multilingual interactions guaranteeing accurate real-time transcription of meetings and detailed record-keeping of multilingual interactions. It further allows users to repurpose audio content like podcasts, webinars and meetings with just a click.

Jiminny

jiminny.com

Jiminny helps commercial teams maximize their revenue through conversation intelligence. With Jiminny, you can record, transcribe and analyze conversations, giving you access to valuable customer insights and full visibility into performance. Jiminny is the only partner who turns great sales leaders into great sales coaches, enabling you to drive true change across your sales teams and build high performing revenue generating teams.

ViralSweep

viralsweep.com

ViralSweep is a software tool that helps brands to build, run, and manage digital marketing promotions like sweepstakes, giveaways, contests, instant wins, referral campaigns, and more. The software suite offers features such as A/B testing to optimize promotions, powerful integrations to plug into your current marketing stack, entrant fraud/spam prevention, user management for multi-brand handling, additional promotional entries via social actions, and detailed analytics of entrant information.

Smile.io

smile.io

Smile.io is the world’s largest loyalty platform, providing easy-to-use reward programs that help scaling ecommerce brands transform one-time sales into repeat, loyal customers. Over 100,000 brands use Smile points, referral, and VIP programs to maximize their acquisition efforts and turn transactional purchases into passionate brand advocates that can’t help but come back again and again. You can launch a beautiful and customizable rewards program in just a few clicks. Additionally, Smile.io allows you to reward customers for a variety of actions, including social media sharing, product reviews, and more. There are also a growing number of Smile Apps including MailChimp and Klaviyo. These apps allow you to connect your program to tools you already use. Smile.io is available on these app stores: Shopify, Shopify Plus, BigCommerce, and Wix. Looking for full control? Access our API with Smile Plus to start rewarding your customers in unique ways.