Page 25 - Top RingCentral Alternatives

Statflo

statflo.com

Statflo provides the leading compliant, one-to-one business text messaging platform for customer-facing teams. We enable companies to delight their customers through personalized outreach and two-way conversations over text. With embeddable sales tools and CRM databases, automated compliance rules, and targeted outreach campaigns, Statflo enables companies to engage, retain, and grow their customer-base all within a single platform.

echowin

echo.win

AI Call Answering and Automation Platform that enables businesses to deploy powerful AI agents capable of handling customer calls with human-like interactions & automating back-office workflows to enhance operational productivity and scale efficiently

AnyRoad

anyroad.com

AnyRoad is the leading experiential marketing platform that enables brands to operate and optimize their events, tours, activations, and classes to grow consumer brand loyalty, drive more revenue, and increase the ROI on every experience. AnyRoad allows companies to streamline and scale their experiential operations with a flexible, configurable platform and provides the powerful insights needed to accelerate business growth. Leading brands like Anheuser-Busch, Diageo, Westfield, Just Egg, and Sierra Nevada all count on AnyRoad to optimize operations for and prove the impact of their experiential marketing programs.

PipeRun

crmpiperun.com

PipeRun sales CRM is CRM software for managing the sales funnel. Service, Sales Management and After-Sales.

Zellim

zellim.com

Zellim gives you all of the tools you need to communicate and collaborate in an easy-to-use platform so you can be productive from anywhere. One subscription offers you five + collaboration, communication, and project management features that replace a number of subscription apps people already pay for. Save money and time with Zellim, an all-in-one remote collaboration suite of tools.

BoldDesk

bolddesk.com

BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction. Brought to you by Syncfusion, a provider of software components and frameworks that has built its reputation on both the strength of its products and the quality of the support services that back them.

Ticksy

ticksy.com

Help desks for happy customers. For support agents, Ticksy is a breath of fresh air and a breeze to use. But more importantly, it’s an absolute joy for your customers.

Slenke

slenke.com

We created Slenke to eliminate barriers between teams, so your teams can focus on getting work done. What can you do with Slenke? Organize and Manage Projects Communicate with your team Manage and Assign Tasks Track your time Run your entire business with Slenke

PlanPlus Online

planplusonline02.com

PlanPlusOnline is a superior productivity CRM suite that offers best in class task management combined with Group Calendaring, Contact Management, Sales Automation, and Customization to rival the best custom applications. It is based on timeless principles of effectiveness developed inside of FranklinCovey and built over decades of practical application. The Implementations focus on building a Culture of Productivity and adapts the tool to your specific organization's desired culture.

ZaiConversations

zailab.com

Zailab is a next-generation CCaaS platform that transforms customer interactions through the power of attentive listening. Their solution is designed for businesses of all sizes, particularly SMB teams seeking a cost-effective way to personalize routing, enhance customer experiences, and boost efficiency. At Zailab, they believe in the art of listening. By understanding the unique needs of customers, call center agents, and business owners, their platform helps you set up, handle, and pay for conversations in a whole new way. With AI-driven insights, Zailab routes and prioritizes interactions from any channel, ensuring that your agents have more time to truly listen to and understand your customers. Their quick and easy setup allows you to optimize as needed, empowering agents with all the information at your fingertips. Zailab’s consumption-based model means you only pay for the features you use, with no monthly licensing fees and no upfront costs.

Reputation

reputation.com

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations.

Atollon

atollon.com

CRM PLATFORM that will excite your customers and improve the company's performance. With Atollon, you get a platform that automates and connects all customer-related processes - from acquisition to order fulfillment, service delivery to billing. Instead of 10 separate applications, you will only need one, which will improve the overall performance of your company. With Atollon, companies will increase their productivity by an average of 15% after just three months of implementation. It is an ideal tool especially for small and medium-sized companies in the service and sales fields.

Simply C2

simplyc2.com

Simply C2 is an app-based platform that allows you to set up a customer service portal and service CRM configured for your needs, in ten minutes. It works for all types of products- in customer locations or in your service centre, Simply C2 brings customers and service providers on the same platform. * Automatic acknowledgement of complaints Enable Simply C2 for your clients and ensure all complaints are logged and automated acknowledgements sent. * 2- way chat and repair updates Your customers get messages in the language they choose. Italian, Sinhala or Bengali. You can continue to message in English. * Status Updates, Estimates, Approvals Your customer will keep getting updates on repair stages, itemizes estimates and option to pay.

Saleswah CRM

saleswah.com

Enable your sales, marketing and field support teams for growth- no matter how big or small. If your business sells to other businesses, your teams need Saleswah. Use your account across multiple platforms like web, Windows 8 desktop and Android phone. Saleswah full featured is free to try for individuals for fifteen days. Adding other users to the team requires a paid account. Key features: Sales role Nurture relationships, manage schedules, track visits, collaborate in a team. Grow sales and delight demanding customers with timely support. Saleswah helps keep your day organized by focusing on the important and the urgent. Sync your Contacts, Tasks and Appointments with your linked Google account. Move your phone contacts to CRM and get started. Log visits, take notes and even track the street address of the meeting through GPS. - Manage your end-to-end sales cycle with access to Deals, Contacts, Accounts,Tasks, Appointments, Calls. Proposals in CRM. - Collaborate with your team in real time by posting comments - Schedule and track all your appointments, tasks, and activities. Sync with Google calendar. Key Features: Service Role For a service technician on the move, Saleswah CRM for service offers the ability to attend to and close service tickets for installation, scheduled and corrective maintenance and refueling. For a wide variety of field service scenarios - for maintenance of assets such as DG sets, Chillers, Compressors, ACs etc and even software. Totally customizable and with an extremely powerful backend which allows you, the admin, the ability to configure the CRM for: - servicing any asset class - creating your own fields for sites, product specs - customizing visits forms - customizable tickets forms. All visits, like in the sales role are tracked on GPS. Can capture images and customer signatures to close tickets.

SalesLens

saleslens.io

Boost sales and customer service with AI-powered conversational analytics. With SalesLens you can analyze all your team's conversations in one place and obtain detailed reports and analytics which pinpoint where performance improvements can be made. You can also set up automated coaching so your team can learn and improve.

Graphlogic

graphlogic.ai

Graphlogic is dedicated to revolutionising Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology to create advanced chatbots, voicebots, Automatic Speech Recognition (ASR), Text-to-Speech (TTS) solutions, and Retrieval Augmented Generation (RAG) pipelines with Large Language Models (LLMs).

Cust

cust.co

Elite Customer Success teams get better with Cust AI agents. AI agents enable CSMs to get to know even your smallest customers. Turns these insights into personalized success plans. Recommends the next best action across the customer journey. Cust is an autonomous customer success platform that makes high-touch experience possible for smaller customers. The platform gives companies AI agents that proactively get to know their long-tail customers. Turns these insights into a personalized success plan. Influences their decisions across the full customer journey - from onboarding to renewal.

ContactEngine

contactengine.com

ContactEngine is an award-winning proactive conversational AI technology used by large corporations across industries to automate customer communications. ContactEngine enables you to provide proactive customer service as a business - interacting with customers through the channels they’re most comfortable with, before they need to contact you. ContactEngine AI starts and runs intelligent conversations, transforming the efficiency and costs of your operations, and revolutionizing your customer experience. ContactEngine is deployed in multiple industries internationally, including telecommunications, banking, insurance, retail and utilities. Clients include Argos, Asda, British Gas, BT, DHL, Sky, TELUS, Verizon, Virgin Media, Whirlpool. ContactEngine is privately owned.

Alivo

alivo.ai

Alivo is automating customer communications, helping businesses deliver instant, personalized, and intelligent interactions that actually drive business. Its advanced AI technology enables seamless and efficient conversations, allowing businesses to expand their reach and enhance customer satisfaction. Alivo helps home service companies capture more leads, convert them quicker, and drive repeat business with an AI-powered lead management platform.

Whelp

whelp.co

Whelp reduces wait time for your customers by 60% and helps your company deliver faster, richer experiences with an AI-based Chatbot, Omnichannel Messaging, and a Unified Inbox. They also deliver the most advanced reporting to help you measure and track team and company performance for a more optimized and delightful customer support experience.

Robylon AI

robylon.ai

Robylon is an AI-powered customer support platform that can handle your company's support queries on Email, Tickets, Chat, WhatsApp, and Phone. It automates over 80% queries, improves resolution times by over 90% and helps reduce costs by over 30%. Robylon’s key value proposition: 1) 80% customer queries automatically resolved by AI agents 2) Rest 20% queries handled by our in-house human agents 3) 90% reduction in Average Handling time (AHT) and 30% reduction in costs 4) All 3 channels supported: Tickets/Emails, Voice and Chat/Social (Whatsapp, Instagram, etc.) 5) Billing only for the resolved queries 6) 40+ languages supported

Ajust

ajust.com.au

Ajust makes life better for consumers by making sure they get heard by businesses. Ajust delivers a single platform for consumers to resolve issues with thousands of businesses, all with the support of AI. Resolve complaints, cancel subscriptions, negotiate better deals and more. Next time you need to contact a business, skip the hold music and life admin - Ajust it instead.

Real Time Feedback

realtimefeedback.com

Private 2-way communication/engagement platform transforming the customer experience on location in real time. By providing a simple, non-confrontational way to give compliments and complaints through specialized QR codes, NFC Tags, Custom URLs, & more, Real Time Feedback keeps you plugged in and allows customers to become your eyes and ears. Real Time Feedback optimizes operations and engrave brand loyalty along the way. Your customers will give you Real Time Feedback during their experience; managers then receive push notifications, responding to & resolving the issue, all in real time. Real Time Feedback is NOT a survey. Surveys tell you what happened. Real Time Feedback tells you what's happening.

Quantivate

quantivate.com

Since 2005, Quantivate has been helping organizations efficiently manage their governance, risk, and compliance (GRC) initiatives. Quantivate’s scalable technology and service solutions equip organizations of all sizes to make more strategic decisions, improve performance, and reduce costs. Quantivate was acquired by Ncontracts in 2023.

Customer Radar

customerradar.com

Unlock Your Business's True Potential with Customer Radar! In today’s competitive landscape, your reputation can be your greatest asset or your biggest challenge. Customer Radar empowers businesses to take control of their online reputation and drive growth through real-time feedback and actionable insights. Its innovative reputation management technology helps you: - Capture Direct Feedback: Understand your customers' experiences and resolve issues before they escalate. - Enhance Online Reputation: Leverage Google reviews and testimonials to build credibility and attract new customers. - Engage Your Team: Foster a customer-centric culture that drives exceptional service and satisfaction.

Cention

cention.com

Revolutionize customer interactions with Cention – the ultimate omnichannel contact center. Elevate support, automate tasks, and collaborate seamlessly. Transform your customer experience with Cention, your all-in-one solution for unparalleled communication and support. Elevate your business with a truly omnichannel platform that seamlessly integrates Chat, Email, Phone, SMS, Messaging, and Social Media, providing a comprehensive 360° view of your operations. * Responsive Customer Support: Respond to your customers on any channel, ensuring a connected and streamlined experience. Unify and collaborate your workforce across various communication channels, making it easier to handle customer responses and queries. * Automation for Efficiency: Automate, delegate, and label tasks to keep errands organized based on priority, time, and value. Implement advanced CSS capabilities such as chatbots, website FAQs, and a Knowledge Base to enhance the efficiency of your contact center. * Data-Driven Personalization: Grow your contact database with personalized data using artificial intelligence solutions. Integrate apps and processes into your contact center to better suit your business needs and support your agents with organized information through the Knowledge Base. * Efficient Errand Handling: Set up errand tags, prioritize tasks, and create personalized templates for frequently asked questions. Maximize your team's efficiency, enabling them to provide quick and effective resolutions to customer queries. * Seamless Collaboration: Allow agents to collaborate within the organization or with external experts to enhance customer query responses. Create a safe space for communication, ensuring easy information acquisition. Why Cention: * Extensive Analytics: Generate customized reports for better decision-making, including SLA times, incoming errands, and organization overviews. Keep your contact center COPC-compliant and verified by certified coordinators. * Easy and Transparent Pricing: Pay for what you use with their simple and transparent pricing structure. * Customer-Centric: Agents never have to transfer a customer again with their Omnichannel contact center software.

ITC Cloud

itccloud.com

ITC Cloud allows your organization to collaborate easily, communicate from anywhere, and focus on doing better business. Ít unified communications platform helps you free your staff from their desks with its high-quality VoIP phone service. Need to improve you customer service experience? Check out ITC Cloud CX, its dedicated call center platform that delivers the highest quality support experience and let's you optimize the way you communicate with your customers. As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. ITC Cloud gives you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. ITC Cloud takes pride in delivering the best customer experience from start to finish and beyond. ITC Cloud makes moving to the cloud easy!

injixo

injixo.com

injixo is a leading cloud-based workforce management (WFM) solution, designed to empower people to do outstanding work. Their comprehensive platform, featuring advanced forecasting, scheduling, real-time management, and employee engagement tools, is constantly innovating to meet ever-changing business needs. injixo is trusted by a global community of 200,000 users in over 30 countries worldwide, to optimize your workforce efficiency every day. InVision, the driving force behind injixo, is a multiple-time recipient of the Great Place to Work® certification, and ranks in the top 5% of the most popular companies on Kununu. This recognition highlights their culture, deeply rooted in autonomy, trust, and reason. They cultivate a learning-centric atmosphere that unleashes the full creative potential of people, embracing practices like pairing and open spaces to shape the future of work. Their committment lies in fostering an environment where they can grow and do outstanding work. This, in turn, enables them to create software for organizations to do the same for your people. injixo is a hybrid company, with people working fully remotely, from their offices, or in a combination of both. Their headquarters is in Düsseldorf, Germany, with offices in Chicago, Leipzig, London, Paris, and Utrecht.

Pulsedesk

pulsedesk.com

Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’ Pulsedesk is a flexible, reliable helpdesk that provides multichannel customer support. Users receive a wide range of tools for automating routine processes and complying with SLA requirements, as well as highly responsive technical support. It’s also easy to integrate third-party software, create a knowledge base, launch a client portal, and set up your own web widget in the Pulsedesk system.

Spoke Phone

spokephone.com

Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke Phone guides employees to say the right things and collect the right information from customers, so every employee now has the skills to drive better conversations. The result is that customers get better experiences and the business gets better outcomes. To achieve this unique outcome, Spoke Phone combines traditional business phone systems, high--cost contact centers, and business process automation, and made it all easy to use on a mobile phone or desktop.