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Qply is an AI-powered live chat and customer support platform designed to answer visitor questions using your own knowledge base, including documentation, FAQs, help articles, PDFs, and product pages. It helps businesses automate common support conversations while keeping human agents available for more complex requests. The app uses natural language AI to provide grounded responses based on the content you provide, rather than relying on rigid rule-based chat flows. It can be added to a website with a lightweight widget and supports fast setup without coding. Qply also includes human handoff capabilities, allowing teams to escalate conversations to a person while preserving context from the chat. Additional features include customizable chatbot tone, proactive messaging on specific pages, suggested replies, conversation analytics, and tools for monitoring unanswered questions and improving knowledge base coverage. Qply is positioned for teams that want website chat automation, AI customer support, and a predictable live chat workflow on a standalone platform.
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