Page 12 - Top Otter Alternatives

Voyc

voyc.ai

Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. In the face of increasing regulatory pressure and consumer distrust, it has become imperative for financial services companies to monitor 100% of customer interactions. It’s an all too familiar challenge: How can companies ensure that 100% of customer calls are effectively monitored for quality assurance and in a way that is scalable, cost-efficient, and objectively accurate? Voyc helps companies automatically identify interactions of regulatory importance, such as complaints and vulnerable customers, points out calls that need special attention, improves agent performance and automates QA workflows. Promising quick implementation, ease-of-use, and bank-grade security, Voyc is here to revolutionise your quality assurance processes.

MeetRecord

meetrecord.com

MeetRecord helps sales teams get in-depth visibility into customer conversations to accelerate deal flow and automate coaching. Find patterns to accelerate deal flow -- Evaluate individual sales calls or analyze conversations across teams to discover patterns to close deals faster, how your sales reps performed, and get recommendations on what can be improved. Personalized AI Coaching -- The AI-generated personalized coaching programs that mimic your best-performing salespeople. Track progress and evaluate adherence to the program using call transcripts and AI. CRM Automation -- Generate automated call and deal summaries, capture customer requirements, and follow-up emails, and make note of customer feedback using AI. Send these to your CRM or share them with the right team directly from your MeetRecord dashboard.

Brosix

brosix.com

An all-in-one secure instant messaging software, Brosix is a Chat App that helps businesses improve internal communication and optimize work processes while guaranteeing data security and privacy. Communication is the key to higher workplace efficiency. Brosix’s real-time messaging channels facilitate meaningful conversation in practically any situation. Chat one-to-one or in groups and make crystal clear Audio and Video Calls. Broadcast messages to handpicked audiences, create custom Chat Rooms, and chat on the go thanks to a versatile mobile app. Each Brosix Team Network features a suite of collaboration tools to enhance teamwork. Screen sharing with remote desktop control, file transfers, a virtual whiteboard, and instant screenshots pair seamlessly with communication channels to streamline workflows and collaboration. Brosix is a secure, fully administrable, and flexible solution. Team Networks are encrypted end-to-end. Manage everything from user access to the platform to communication spaces, features, and user data access. Web access and applications for Windows, Mac, Android, iOS, and Linux devices and operating systems enable instant communication from anywhere on any device. Multi-language support allows cross-cultural teams to convey their ideas to each other more efficiently, allowing them to work and collaborate on projects with ease.

Vscoped

vscoped.com

Boost Productivity with AI Audio Transcriptions. In just minutes, our powerful AI platform delivers precise transcriptions, extracting valuable insights from your audio data. Enhance your meetings, sales calls, video content, and more.

Simpleem

simpleem.com

Simpleem is an AI-powered software (Web-Platform or API) that helps businesses - qualify leads 3X faster with AI-based prediction score - close more deals by 35% - increase retention and upselling up to 40% It provides 2mins interactive analysis of human interactions from business video calls, measuring engagement and building rapport levels with the audience. Leveraging over 1 billion visual and audio parameters, Simpleem builds highly accurate correlations, with up to 94% accuracy, between behavior and results. You get negotiation insights that allow businesses to enhance their metrics and drive success. It takes up to 5 minutes to integrate Simpleem with Zoom, Webex or Zapier, and then AI-system: - predicts the probability of closing deal - builds correlations between behavior and meeting result - shows red flags and opportunities, engagement level and voice analysis - provides all actionable insights with videoplayer and transcript Simpleem helps customers from various industries worldwide (USA, LATAM, EMEA, India) to power their sales process, customer success and talent acquisition via remote format making video communication much more effective as in person. For more information, visit https://simpleem.com/

Konverse

konverse.com

Konverse is a robust communications platform and app designed to unite deskless teams. With features from task management and training, to direct chat and corporate communications, organizations like Hyatt, Realogy, and Follett trust Konverse to unite and empower their staff.

DemandHub

demandhub.co

DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience.

EvaluAgent

evaluagent.com

Every engagement counts when it comes to understanding, elevating, and differentiating the Customer Experience (CX). EvaluAgent helps you improve CX by analyzing 100% of interactions – from calls and emails, to web chats, tickets, and social media. No stone is left unturned, giving you actionable insights to share with your organization and the ability to laser-focus QA efforts on must-monitor interactions and agent development. EvaluAgent helps businesses worldwide to: * Bridge the insight gap Identify must-monitor interactions with 100% coverage across channels, uncover insights with sentiment analysis and visualize progress with meaningful dashboards * Elevate their QA approach Reduce selection bias with auto-assigned interactions, use tried-and-tested scorecards, and automate QA scores with SmartScore * Deliver tangible CX improvements Integrate with an array of best-in-class WFM platforms and help agents improve by entwining coaching, learning and reporting for a truly joined-up approach * Engage and motivate their agents Empower agents with transparent access to their own data and targets, gamify recognition and rewards, and promote two-way communication all in one platform Think of evaluagent as your AI-powered QA co-pilot. Leverage intelligence from every interaction to understand, elevate and differentiate your customer experience at scale – all while never forgetting the value of the human touch.

Team Engine

teamengine.io

To win the war on talent, you need a lightning-fast hiring process and a fail-proof system for consistent communication with candidates and employees alike. Team Engine helps you attract more applicants, hire them quicker and—crucially—keep them engaged throughout their tenure. Team Engine accelerates the hiring process by automating the manual (but time-sensitive) steps needed to keep candidates moving forward—even when your team is off the clock! Reach candidates and employees where they prefer to engage (in their texts) with our automated messaging platform that keeps everyone in the loop. By automating best practices for hiring and retention, you’ll ensure the best experience for your applicants and employees. Team Engine will help you: Find and hire great people — Automate the redundant tasks in your hiring process so you can add value where it matters most. Motivate and retain quality employees — Get new hires off to a good start with structured one-on-ones and the opportunity to give feedback on the experience. Execute and continuously improve — Build connectedness across your company to get work done, create efficient processes, and nurture a culture of growth and development. A glimpse at how we help: • texting with deskless employees & job applicants • automated messaging for time-sensitive communications (e.g. interview reminders and open enrollment deadlines) • built-in recruitment advertising on Craigslist, Facebook & Instagram • translated communications for Spanish-speakers • a centralized hub for organizing all recruiting activity and applicant details • diversification of candidate sourcing for greater reach.

Invoca

invoca.com

Invoca is a revenue execution platform that connects marketing and sales teams to help them track and optimize the buying journey to drive more revenue. By using a comprehensive revenue execution platform with deep integrations with leading technology platforms, revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales. With Invoca, top consumer brands, including AutoNation, DIRECTV, Mayo Clinic, Mutual of Omaha, and Verizon, experience unbelievable results powered by undeniable data. Invoca has raised $184M from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: * Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% * Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% * Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50%

Maqpie

maqpie.com

Maqpie brings the power of team chat and boost users retention of your SaaS app.