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Markprompt is an advanced AI solution designed to enhance customer support operations by automating routine interactions and streamlining complex issues. It integrates AI agents across various channels, including email, chatbots, and phone support, to provide seamless and efficient customer service. Markprompt's AI-driven approach allows it to interpret customer inquiries, gather necessary information upfront, and craft precise resolutions before tickets reach the support queue. This capability significantly reduces support volume and empowers teams to focus on high-leverage tasks.

Key features of Markprompt include real-time support via web chat, in-app messaging, or social channels, ensuring immediate answers and reduced wait times. The platform also supports 24/7 phone support with AI-powered voice agents that deliver tailored solutions based on live data. Markprompt operates within strict compliance standards, ensuring precision and regulatory adherence in every interaction. Its API-first architecture allows for deep integration into core product experiences, making it suitable for developer platforms and fintech applications. Overall, Markprompt aims to improve customer satisfaction by providing fast, human-like interactions across all touchpoints.

Close customer support tickets faster with AI. We’re building AI infrastructure to power customer support at scale. With Markprompt, companies can automate customer support, scale without increasing headcount, and deliver exceptional user experiences. Scaling customer support with headcount is expensive, with human resources accounting for 90%+ of customer support expenses. On top of that, customer support agents often burn out leading to turnover and reduced quality. As companies grow, so does their expert knowledge, which is hard to access at scale and makes keeping employees up-to-date nearly impossible. Markprompt addresses the root of the information access problem by indexing all available knowledge within a company, setting the foundation for a robust system of record to feed the AI. Built from the ground up with an API-first approach, Markprompt provides SDKs (such as React hooks and components) and no-code tools to enable integrations at all touchpoints in the customer journey.

Categories:

Business

Other Process Automation Software

Website: markprompt.com

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Markprompt

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