Kodif

Kodif is for e-commerce customer experience teams that want to resolve routine support requests without manually switching between helpdesk, order, and shipping systems. Its AI agents can use customer and order context to handle requests such as tracking a package, changing an order, processing a refund, or starting a return, then record the outcome in the connected support workflow. CX teams can define the agent’s procedures and safeguards in plain language, connect it to their helpdesk and commerce tools, and test changes against simulated scenarios or past conversations before deployment. The platform also provides conversation reviews and insights to help teams understand agent decisions and spot gaps in policies or knowledge. Kodif may suit e-commerce businesses looking to automate post-purchase support while keeping control over which actions the AI can take.

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