Highlight
letshighlight.com
Highlight's in-home product testing platform helps global and emerging CPG brands innovate, test, and successfully launch new physical consumer products including food and beverages, beauty and personal care products, products for kids and pets. Highlight exists to build better products for people and the planet. Our end-to-end platform streamlines everything from recruit to data set, including all the logistics of getting product to target consumers. The client dashboard lets brands quickly initiate IHUTs and provides data visibility in real-time, usually within a few days of launch. Highlight’s clients (including brands like Nestle, P&G, and Estee Lauder) have tested products in early development, blind-tested products against the competition, and benchmarked in-market products for category insight. Well-designed and executed product tests can provide reliable data on a broad range of products.
PickFu
pickfu.com
Create polls to test your product designs, images and copy to find out which version your target market likes best. Whether you’re an Amazon seller, e-commerce store, mobile app developer, book author, or entrepreneur, PickFu can help you make data-driven decisions. Here are just some of the ways you can PickFu: Get feedback on a business name before going to market. Make sure your logo is sending the right message. Test your ad copy before campaigns begin. Improve your website layout or mobile app UI. Validate product ideas and designs before going into production Interested in helping us bring market research to the masses?
GatherUp
gatherup.com
GatherUp is the reputation management platform for multi-location businesses and agencies. They turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. They help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And they are automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state.
Great Recruiters
greatrecruiters.com
Great Recruiters is the only candidate experience and reputation management platform specifically designed for recruiters and staffing firms. With Great Recruiters, you can: - Easily capture real-time candidate feedback - Elevate recruiter performance and improve candidate experience - Supercharge your brand and take control of your reputation
Experience.com
experience.com
Since 2015, Experience.com has been committed to providing world-class AI-powered online reputation, reviews, and presence management solutions, helping companies and professionals enhance their online presence, and customer & employee engagement. With a joint mission to help millions of organizations evolve and improve, Experience.com’s integrated SaaS platform continues to lead the industry at the forefront of digital marketing innovation. Experience.com caters to a wide-ranging target market, including local professionals and multi-location brands seeking to fortify their online reputation through the power of AI and customer feedback. The platform is designed to help businesses and professionals boost their experience excellence, harness insights from customer feedback, and establish unwavering trust among their audience. It empowers them to not only maintain an exceptional online reputation but also to leverage it as a tool for acquiring new business. The versatile solutions offered resonate with businesses of all sizes, providing the means to excel in Customer Experience (CX), Employee Experience (EX), and Reputation Management across various industries. The Search Rank Platform also allows professionals and organizations to take control of their entire online presence from one platform and climb the search ranks with tailored tools.
Ungapped
ungapped.com
By integrating core marketing and sales tools, Ungapped aims to make the day-to-day running of a business less messy and more holistic so that growing businesses can create exceptional customer experiences to grow your business. A complete platform for growing businesses with tools for email marketing, surveys, invitations, signup forms and text messages. In addition to our platform, we also offer consulting services to help you create exceptional customer experiences.
Forsta
forsta.com
Behind every customer data point is a person. Behind every business decision is a person. And because every person is unique, the first customer to figure out is you. Forsta is the new frontier of experience and research technology—a technology company with a difference. The difference is that it collaborates. It listens and designs the solution together with clients. Forsta adapts its market-leading experience and research technology to clients' needs, not the other way around. It exists to inform and inspire decision-makers. Forsta powers the HX (Human Experience) Platform—an award-winning comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research. This enables companies to gain a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, assists thousands of organizations across various industries, including financial services, hospitality, market research, professional services, retail, and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer and a Leader in the G2 Grid® for Experience Management software, Text Analysis software, and Survey software. The award-winning Forsta HX platform has also been recognized in the TMC CUSTOMER Experience Innovation Awards.
Plotline
plotline.so
Plotline is an in-app engagement platform for consumer internet companies. Product and marketing teams can configure highly customizable in-app messages or nudges to improve feature adoption and drive conversions. Fully no-code.
GreenRope
greenrope.com
GreenRope is an all-in-one, complete CRM, marketing automation, and customer service solution designed for businesses doing big things. GreenRope combines sales, marketing, and operations into one, highly customizable software solution built for your business. GreenRope is more than software, it’s a way of doing business. We help our users break down departmental silos to create streamlined business processes. GreenRope’s CRM has all the tools and integrations you need for sales, marketing, customer service, and operations. Real power comes from an integrated approach, and that’s exactly what GreenRope offers. GreenRope includes advanced marketing automation capabilities, drag-and-drop customer journey mapping, sales force automation, customer service tools, and a tool box of other features to help manage and operate your business. GreenRope gives you control over your entire business from sales to marketing to customer service.You get a 360-degree view of your customers and a better way to manage and reach your KPIs. GreenRope is one of the only true all-in-one solutions. Everyone in your organization can use GreenRope to manage sales, boost marketing initiatives, and use data to create better customer experiences. Plus, additional users are always free. Effectively manage your sales pipeline with in-depth sales enablement tools. Customize the way you view your contacts, schedule appointments, automate follow-ups, and easily view all sales opportunities. GreenRope gives you marketing automation that's easy to set up, test, and execute. Never miss an opportunity to provide the best customer experience through personalized communication and data-driven strategies. With GreenRope, you can manage multiple channels - websites, email, mobile, social, and more - all in the same platform. We are here when you need us. Contact us 24/7 via chat, email, and more. Plus, we provide in-depth onboarding with personalized training, a certification program, and hundreds of online resources to ensure your success. GreenRope is a company built around providing exceptional value to our customers. Since we started in 2008, we have evolved from being one of the first email marketing service providers to being the first, truly Complete CRM on the market. Combining sales, marketing, and operations in to a single platform, GreenRope inspires collaboration with your clients, vendors, and employees and we live this collaborative culture, listening to people like you to build what YOU want to run your business. GreenRope's Complete CRM helps business owners, sales managers and marketers bridge the gap between departments and make data accessible throughout, so your business runs smoothly and effectively with all the information a team needs to better target and serve their leads and customers.
Survicate
survicate.com
Survicate is an intuitive yet powerful survey software, perfect for collecting continuous customer insights at scale and across multiple channels. Measure customer satisfaction (CSAT) and Net Promoter Score (NPS) effectively and gather crucial feedback on your website, product, and mobile app with Survicate to better understand your customers' needs. Why choose Survicate? - Easily create customized surveys to start receiving customer feedback within minutes - Run targeted surveys across various channels: email and link, on your website, in-product, or in mobile apps. - Integrate Survicate with your existing tools like Hubspot, Salesforce, and Mailchimp through one-click, native integrations for a more holistic understanding of your customers. - Capture partial survey responses and strategically target your surveys to engage the right audience at the optimal time, increasing response rates and ensuring more relevant insights. - Analyze customer insights using AI, which sorts feedback into clear topics and categories, so you can make informed decisions faster. With Survicate, you can: - Get constant streams of insights from your customers from multiple touchpoints to better understand their needs and preferences . - Learn what customers think of your website, app, product, or customer service and get data to validate your ideas. - Automate continuous feedback collection to track and improve key metrics over time. - Act on feedback to increase customer satisfaction and loyalty, build better products, and develop more effective marketing strategies Transform customer insights into growth opportunities with Survicate.
WEVO
wevo.ai
WEVO is a UX research platform that uncovers insights with significantly less effort than typical tools. Research, product and marketing teams get synthesized quantitative and qualitative insights, scores and benchmarks with less than 30 minutes of effort. Using your target audience, WEVO is the only tool that pinpoints conversion roadblocks and provides recommendations to increase website conversion Pre-Live.. WEVO’s statistically significant feedback de-risks their decision-making, delivering the confidence to build valuable customer experiences. Create the right customer experiences faster with more accurate user feedback.
Olvy
olvy.co
Olvy is an AI-powered feedback management tool that transforms user feedback into actionable insights for product teams. With deep analysis and real-time communication, Olvy keeps users at the core of your product development. It's your key to creating products that users love and ensuring their needs are met.
Userpilot
userpilot.com
Unlock Growth Opportunities at Every Stage of the User Journey. Userpilot helps product teams deliver personalized in-app experiences to increase growth metrics at every stage of the user journey.
1Flow
1flow.app
1Flow is a cutting-edge in-product user feedback platform that empowers product teams to enhance their offerings by effectively listening to their users. As a B2B SaaS startup founded in 2021 and backed by Y Combinator, 1Flow offers event-triggered in-app surveys and messaging for mobile apps, websites, and web apps. Designed with product managers, researchers, founders, success managers, and UX designers in mind, 1Flow seamlessly integrates with various platforms such as iOS, Android, React Native, Flutter, Google Tag Manager, JavaScript, and Shareable Link Surveys. This wide-ranging integration enables smooth data synchronization with popular analytics tools like Amplitude, Mixpanel, Segment, and Heap, empowering product teams to make data-driven decisions effortlessly. 1Flow's true strength lies in data-driven user targeting, leading to improved conversion and retention rates without straining developer resources. It supports multiple use cases, including NPS, CSAT, CES surveys, feature announcements, concept testing, feedback collection, bug reports, and user interviews. The platform's AI-driven capabilities make user research studies a breeze, enabling the quick generation and analysis of custom surveys based on specific goals and tones. Launching these surveys takes just 5 seconds, ensuring speedy and accurate results. What sets 1Flow apart from traditional surveys is its unparalleled ability to reach the right audience at the right time, boasting an impressive 30% average response rate and delivering valuable data within hours. In conclusion, 1Flow is an indispensable tool for any forward-thinking product team seeking to optimize user experiences, make informed decisions, and achieve unparalleled success.
ClearFlask
clearflask.com
A better way to manage product feedback. Open-source Ideation Tool for Feedback, Roadmap and Announcements.
Poltio
poltio.com
Poltio’s no-code embeddable solutions that are responsive and white-label, enables brands/agencies to humanize product discovery and capture real time zero party data / get unbiased insights / boost ... Show More OI while creating segments and personas. Just Select the right solution such as smart survey, engaging test or product recommendation quiz / gift finder. Product quizzes not only enhance customer’s shopping but they also provide a superior experience and elevates the customer journey with guided selling.
VideoPeel
videopeel.com
Video Survey Solution for Employee Engagement, Customer Feedback, and Customer Support. Start collecting videos from employees, customers, & candidates in less than 5 minutes. VideoPeel is the premier remote video capturing platform for businesses to capture, respond to, analyze, and share videos from their customers. VideoPeel helps businesses 10X their amount of user-generated video content, so they can drive 20% plus conversions, traffic, satisfaction, and consumer insights.
AnyRoad
anyroad.com
AnyRoad is the leading experiential marketing platform that enables brands to operate and optimize their events, tours, activations, and classes to grow consumer brand loyalty, drive more revenue, and increase the ROI on every experience. AnyRoad allows companies to streamline and scale their experiential operations with a flexible, configurable platform and provides the powerful insights needed to accelerate business growth. Leading brands like Anheuser-Busch, Diageo, Westfield, Just Egg, and Sierra Nevada all count on AnyRoad to optimize operations for and prove the impact of their experiential marketing programs.
Customer Thermometer
customerthermometer.com
Customer Thermometer enables your customers to provide feedback in a quick and easy way by rating your service through a traffic light system. Their click leads them to a branded "thank you" page, on which they can leave additional comments, complete with social media buttons and a trackable hyper link. Use the software to respond directly to customers and measure your net promoter score. Survey are fully customizable and work on all mobile devices. Customer Thermometer surveys allow you to add your company logo and to choose from a wide range of icons, emoticons, traffic lights, numbers, check boxes and crosses. You can select seasonal icons as well as create your own branded icons. In each survey you ask one question. You then select 4 possible answers or add numbers for a voting question. Upload your desired contact list and send your emails there and then, or time them to go out at a later date. Email are sent via secure emails servers so that they don't end up in your recipients spam or junk folders. Watch your results come in in real-time and get access to individual respondent information so you can take appropriate action.
TRACX
tracx.com
TRACX : Tracking Customer Experience and Interactions TRACX is an experience management platform that works for you. Using industry standard surveys that can be easily customised and extended, TRACX turns feedback into actionable insights that can improve experiences.
Delighted
delighted.com
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.
Smile
smileweb.net
We are a Startup that offers technological solutions to companies and organizations so that they can know the opinion and level of satisfaction of their customers and employees in real time. We have a web platform that allows our users to measure and analyze different metrics in relation to the data obtained. This allows companies to know their NPS and is a fundamental tool for decision making.
Mpulse
mpulse.net.in
MPULSE is a Total Customer Feedback Solution, to measure customer satisfaction in Real-time with an amazing blend of IoT hardware, backed by an insightful dashboard. Where can it be used? Retail Stores, Supermarkets, Hotels, Restrooms, Vehicle Service Centres and Employee Cafeteria. Whatever be your industry, Mpulse can help to know your customers better. And convert unsatisfied customers into loyal promoters, resulting in increased revenues. Why Mpulse: * Plug-and-Play model. * Robust and elegant design. * Real-time feedback capture with embedded SIM. * Dashboard on Web and Mobile App Customer feedback devices, Employee Feedback Devices, Patient Feedback Terminals and Restroom Feedback Devices.
Feebak
feebak.com
feebak by Fantacode is a comprehensive survey solution designed specifically for Genesys Cloud with which organizations could design and offer dynamic end-call surveys to their callers. Loaded with tons of business-friendly features such as easy to use survey builder, detailed dashboards & result notifications and full integration into Genesys Cloud, feebak is a must-to-have companion in every Genesys Cloud organizations.
Tellwut
tellwut.com
Tellwut is a North American online community of individuals providing their feedback and opinions on various topics through the Tellwut online survey tool and social media platform. Tellwut members participate in surveys and social media activities; earning rewards while being engaged in the Tellwut community experience. Tellwut panel members are an ideal option for achieving full base sample sizes, survey top-ups, or panel build/recruit. Tellwut grows its 18+ base using various methods; making a good portion of its 500,000+ panel unique from traditionally sourced panels. Tellwut provides sample solutions globally through affiliates and trusted partners, offering competitive sample pricing worldwide
Insocial
insocial.eu
With Insocial, users give their customers a voice. They can send out effective and easy-to-fill-in surveys throughout the customer journey. Results can be analyzed in personalized dashboards, enabling users to start taking action. Insocial helps transform companies by creating an omnichannel experience. Lastly, it allows users to showcase customer reviews, boosting online sales. Insocial enables the collection of customer feedback at any moment during the customer journey, providing actionable insights that can be used to optimize customer experience. What makes it unique is its personal and flexible service. It helps transform organizations into completely customer-focused entities that excel over competitors in terms of customer experience.
Glanceable
glanceable.io
Glanceable is a leading SaaS provider that specializes in aggregating and analyzing vast amounts of reviews and comments using advanced natural language processing (NLP) techniques. It consolidates both public sources (Yelp, Tripadvisor, Facebook, etc.) and private/internal datasets onto a unified platform. Leveraging state-of-the-art technology and unique features, it empowers users to sift through the clutter, identifying key customer insights and pain points. The platform offers tailored analytics, whether examining global, regional, or local perspectives. Each client's experience is custom-fitted, and their feedback drives continuous improvements, ensuring that goals are always within reach.
Asklayer
asklayer.io
Asklayer provides zero-friction micro surveys and NPS feedback widgets that significantly outperform traditional long-form surveys. Asklayer surveys can be displayed on websites, sent via email, and accessed via link or QR code. Its micro-surveys are fun and less intimidating than long-form surveys, encouraging users to interact. Every interaction is captured, and users do not need to submit a form at the end, ensuring maximal data capture without disrupting the browsing experience. Coupons can be generated in real-time to motivate users to complete surveys, and emails can be captured and pre-segmented based on their answers for high-powered lead generation. Asklayer can connect to many services and can tag users based on their answers for easy outreach, marketing, and management afterward. Asklayer strongly believes that data should belong to its users. All raw survey data is made available for export and self-analysis. Some of its advanced features include: - 15+ question types - Branching logic - Tagging of users based on responses - NPS and CSAT score calculation - Charting with moving averages - Result cross-tabulation - Post-purchase emails - And much more! Common use cases include: - Surveys - Polls - Questionnaires - Lead generation with auto-segmentation - Market research - NPS & CSAT tracking - Post-purchase follow-up email surveys - Page feedback and improvement surveys - Attribution surveys
Segmanta
segmanta.com
Through its innovative “Declarative Data Hub”, Segmanta enables brands to collect consensual and compliant self-reported customer data and to deliver highly effective personalized experiences at scale. Segmanta’s privacy-first data collection platform empowers its Fortune 500 customers to disrupt decades-old marketing and advertising practices built on first-party and third-party data, proving that privacy and personalization can not only co-exist, but actually increase ROI and customer loyalty.
piHappiness
pihappiness.com
piHappiness - Customer Feedback System & Survey App. Real-time Feedback Reports, Amazing Survey Analytics. piHappiness is a customer feedback management system available on iPad and Android tablets. Create beautiful feedback forms and make them yours – customize anything. Take feedback in-person or through a survey kiosk set up. Review insightful reports, use response inbox to analyze and take actions on customer feedbacks. With piHappiness real-time reporting and alerts, you can monitor every customer feedback and review. Take action on customer feedback to swiftly resolve issues and improve customer experience.
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