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Lavenity is an AI-powered front office platform for service businesses that helps manage customer enquiries, qualify service requests, schedule appointments, and organize work orders in one workspace. Messages from website chat, email, WhatsApp, Telegram, Instagram, Facebook Messenger, Discord, Slack, and SMS can be handled through a shared inbox, helping teams keep customer conversations and service information together.
The platform uses Ven AI to collect key details such as service address, equipment, fault description, and access requirements. Businesses can define service templates, qualification questions, working hours, service zones, staff skills, appointment durations, and travel buffers. Lavenity also provides customer, property, equipment, and service-history records, appointment availability, approval-based AI suggestions, delivery tracking, audit logs, and reporting on conversations, qualified requests, confirmed visits, and work orders. Once a visit is confirmed, the relevant service details are assembled into a technician-ready work order, supporting more consistent scheduling and field service coordination.
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