Page 6 - Top Ingeniux Alternatives

HelpDocs

helpdocs.io

HelpDocs makes beautiful, easy to use support pages for product-focused teams. Knowledge bases that're easy to maintain, always relevant, and look great. It is solving customer support at scale with self-serve options that customers actually want to use. Better for your customers, and with a reduction in support volume, better for your bank balance too.

Hachly AI

hachlyai.com

Hachly AI is an AI-powered conversational engagement platform that helps businesses increase conversions. A fully functional AI-powered Engagement & Conversation system and an AI SDR for your website to handle visitor conversations and convert them to customers. You will have access to a platform where you can create and set up chatbots for your business. We will help you with integration and tailoring the chatbot to your business needs.

PolyAI

poly.ai

PolyAI builds customer-led conversational assistants that conduct natural conversations with customers to solve their problems. Their conversational assistants understand customers, regardless of what they say or how they say it. They serve enterprises where customer conversation is an important part of doing business. Their customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications. Their enterprise clients deploy PolyAI conversational assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, their enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI was born in the same University of Cambridge lab that pioneered speech recognition. Together, they have published over 200 papers which have been cited over 14,000 times, and registered 7 patents with 4 more pending. PolyAI has offices in London and New York.

Hornbill

hornbill.com

Hornbill is an innovator of cloud-based business collaboration technology and applications that engage teams, optimise operations and deliver better customer experiences. Our new collaborative Service Management application combines 2 decades of ITSM experience with a powerful, innovative collaboration platform, allowing teams to connect anywhere, anytime, in any language. Hornbill’s software supports customers at thousands of commercial and governmental sites worldwide.

Albus

usealbus.com

Albus is an AI-powered Slack search and web assistant designed to enhance productivity and streamline information retrieval for teams. It enables support agents to resolve complex customer queries quickly by searching through a company’s internal knowledge bases, including platforms like Intercom, Confluence, and HubSpot. Key Features: * AI Co-Pilot: Albus acts as a virtual assistant, helping agents find the information they need instantly, which improves first-call resolution rates and reduces the time spent searching for answers. * Unified Search Experience: It connects with over 50 work applications and documents, providing a comprehensive search across all relevant sources to deliver accurate responses. * Quick Setup: Albus can be integrated into existing workflows in under five minutes, requiring no complex configurations or data centralization. * Contextual Understanding: The AI goes beyond simple keyword matching, understanding the context of queries to provide precise answers with direct links to source materials. * Customizable Access: Organizations can tailor data access and permissions, ensuring that team members only see the information relevant to their roles. * Security and Compliance: Albus is SOC-2 Type II certified and adheres to ISO 27001 and 27701 standards, ensuring data protection and privacy. With over 400 organizations using Albus, it significantly reduces onboarding time for new agents and enables teams to provide exceptional customer support.

KnowledgeOwl

knowledgeowl.com

Clean, simple and intuitive, KnowledgeOwl makes it easy to build and maintain a knowledge base for your customers and employees. A no-nonsense knowledge base software, ready to improve employee knowledge and customer satisfaction. Ít customers' favorite features include: * Intuitive and easy to use editor: create and edit articles in our WYSWIG (what you see is what you get) editor. * A Search that works: be confident your readers can find the information they need quickly. * A Glossary that helps: auto-highlight terms within an article, and scroll over to get the definition. * Straightforward pricing structure: all features available on all plan levels, no sneaky snakes here. * Unlimited readers: even if they need to login to access the knowledge base. * Full branding and Theming Control, plus private domain at all subscription tiers * Ability to split out content to different reader groups, choose who can access what information on your knowledge base. * Embeddable contextual help widget to surface your knowledge base content in your site or app * Flexible Table of Contents organization and navigation: go as many levels deep as you want! * All themes are mobile responsive out of the box * Support a small company with a big heart: we're a B Corp and we're a part of 1% for the Planet & People

Checkstep

checkstep.com

Checkstep is an AI-driven content moderation platform that identifies and removes harmful content across various media in over 100 languages, including text, audio, video, and images. They create safe online spaces for companies around the world by leveraging advanced machine learning and natural language processing, minimising the need for manual moderation. Checkstep is trusted by clients such as Trustpilot, WeTransfer, Shein, Hopin and Streamable.

central de marca

centraldemarca.com

A Brand Management System (SGM), also known as Brand Management System (BMS) in English, is local or cloud-based software that brings together specific tools for brand management. Among them: the management of brand standards and manuals and the management of digital assets such as final artwork, photographs and templates. Unlike other methods, a Brand Management System aims to centralize, organize and give access to these tools to the brand team, employees, suppliers and collaborators, thus creating a community around the brand. Its benefit is to have all these tools in one place available to users of the Organization and external to the Organization. Brand Central is designed for Branding Agencies, Advertising and Communication Agencies, Designers; Companies that manage Franchises; Companies of any size and large corporations. What they have in common, no matter their nature or size, is that they need to keep their manuals updated in real time, centralized in a single place and available to internal and external users.

Swish.ink

swish.ink

Swish, the ultimate solution for hosting and growing your blog while ensuring it's fully optimized for SEO. Swish is a powerful blog automation tool that takes care of all your blog management needs, so you can focus on what you do best: creating exceptional content. With a keen focus on cross-posting, search engine optimization, a seamless writing experience, robust analytics, and effortless integration.

QuickSilk

quicksilk.com

“Your Secure Alternative to WordPress”. QuickSilk offers a closed cloud, software-as-a-service (SaaS) content management system (CMS) for building websites, microsites, landing pages and web portals. We provide small and medium sized organizations with affordable enterprise level security coupled with ease of use and powerful tools to build sophisticated websites. QuickSilk’s drag and drop authoring enables anyone to build and maintain their website, while increasing the productivity of your entire web team by as much as 75%. With functionality exceeding traditional CMSs, QuickSilk subscribers can build websites of any complexity. A QuickSilk subscription includes fully managed website security, hosting, software updates and unlimited support. Organizations using QuickSilk experience faster implementation times and lower operating costs that are fixed and predictable—far less than offerings built around the so-called “free” open source CMSs. QuickSilk makes unsecure, expensive, time-consuming website development a thing of the past.

PubLive

thepublive.com

Full-stack solution for Modern Publishers that brings back the focus on Content With PubLive, publishers sitting on legacy CMS and plugins, can experience hypergrowth for their content ecosystem (web, mobile app, social, newsletter, video etc.), solving issues like poor core web vitals of their content websites, unpredictable search updates, inefficient content distribution, low revenue and poor backend infra. In short, we help bring focus to content for these publishers by assisting all along from Content Ideation to Creation to Distribution to Monetisation & Insights, and ensuring an amazing experience to the Content Consumer. We make sure that the publisher's working environment keeps adapting to the changing digital ecosystem.

ApostropheCMS

apostrophecms.com

Apostrophe is a powerful website builder platform built on an enterprise open source CMS. Apostrophe offers in-context live editing and dynamic visual design tools with multisite enablement. At its core is an extensible and modular system in a full stack JS environment ready for traditional or headless deployment. At last, a balance between the developer and editor experience, where side projects thrive and businesses boom.

Zupport AI

zupport.ai

Live Chat Support for SaaS Companies. Our mission is your customer's satisfaction. Zupport AI will automatically answer common questions, report bugs, identify similar issues, and escalate to a human agent when needed.

Pics.io

pics.io

Pics.io is an all-in-one Digital Asset Management software helping businesses manage their media assets library. Pics.io is a centralized hub for all your media files that provides controlled access to your digital information, automated marketing workflows, and progress tracking. You can use Pics.io storage for your media assets library. Alternatively, you can start managing digital assets on top of your Google Drive or Amazon S3 cloud storages. How will you benefit from Pics.io? * Get a cost-effective DAM solution without the need to move your files anywhere and pay extra fees for keeping your assets on third-party servers * Make your unlimited storage space searchable using keywords, metadata, and other functionality * Decide what AI model to choose for automated keyword tagging based on efficiency, costs, and your needs. Create AI-powered asset descriptions for your files. * Control your team activity within the digital library, get notified of changes made to your files, give feedback and add comments to required assets, keeping track of related communication in one place * Control team access to digital content, assign roles and permissions to team members * Make your digital library shareable with customers, partners, and colleagues customizing access to your assets * Control all-new uploads, metadata modifications, keywords, and all other changes that are made in Pics.io within your cloud storage

CommBox

commbox.io

CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, digital engagement, business automation, conversational AI, and generative AI chatbots. CommBox helps organizations automate their repetitive work, optimize customer journeys, boost customer service teams’ productivity, and stay ahead of evolving customer expectations in the digital-first landscape. CommBox empowers support and sales teams to better engage with customers on their preferred messaging communication channels, such as SMS, Messenger, WhatsApp, Google Business Messages, and more, with the only autonomous communications platform. CommBox's 350+ enterprise customers benefit from reduced operational costs in call centers, increased customer satisfaction, and higher agent productivity. Discover the CommBox experience: visit www.commbox.io

Richpanel

richpanel.com

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. * Self-service portal to automate repetitive questions. * Multi-channel help desk & live chat. * Reply faster with context. * Get sales through live chat. * Comprehensive customer service reports.

Siteglide

siteglide.com

Siteglide is a Digital Experience Platform (DXP) to help Agencies build and manage User-First Digital Experiences such as Online Courses, Marketplaces, Membership Sites and Customer Portals. With one cloud based login you get access to an intuitive Content Management System (CMS), a Customer Relationship Manager (CRM) that logs activity, integrated Transactional Email, an eCommerce platform. Built on AWS you have complete peace of mind knowing your data is backed up nightly, is fully secure and easily accessible. Siteglide helps agencies and businesses get the most from the web by offering training, support and add-ons that target specific areas of your business.

Heyday AI

app.heyday.ai

Heyday is a next-generation live chat solution that combines the power of artificial and human intelligence to deliver the ultimate customer experience by enabling highly personalized customer conversations. Our Conversational AI acts both as a first-line, self-serve customer concierge that helps customers help themselves, and as a nifty virtual assistant that helps boost customer service agents’ efficiency. Heyday’s intuitive agent hub is available on any device, so you can delight customers whether you’re at your desk or on the go. With Heyday you can: * Automate answers to first-line customer service queries, qualify customers and automatically triage more complex questions to escalate them to the right agent * Collaborate with a unified team inbox to deliver a superior customer experience * Create shopping carts on the fly directly inside the chat, thanks to powerful e-commerce integrations * Gather valuable customer insights to enrich your CRM * Create templates or leverage AI-recommended quick replies to boost your efficiency and save time * Retarget customers on a highly personalized level with order tracking notifications, product upsells, customer satisfaction surveys, etc. * Customize your agent notifications so you never miss a beat * And more! Heyday is ushering in a new era of live chat. Download today to give your customer service team AI superpowers.

My AskAI

myaskai.com

My AskAI is your AI customer support chatbot, available 24/7 to give instant answers to your customers on your site or over email. Trained on your company's knowledge your chatbot ensures your customers always have an answer to their questions and will pass them over to your (human) team if it is unable to answer, giving the best of both worlds and increasing customer satisfaction and retention. Find out what your common issues or questions are in an instant with AI insights so you can spend less time on generic queries and more time developing your product. We see on average 79% of conversations are resolved directly by the AI across our users, saving thousands of hours of support time that can be spent on more strategic opportunities. Reduce your support requests by over 50%, overnight, with My AskAI.

Forumbee

forumbee.com

Forumbee is a modern cloud-based community platform which allows to create a branded online community with Q&A, discussions, idea generation and knowledge base articles.

Xtremepush US

xtremepush.com

Xtremepush is the most complete CRM solution on the market that enables iGaming companies to leverage real-time data, AI, and gamification to build, grow, and retain strong player relationships that drive conversion and loyalty through lifecycle-specific journeys at scale. All in one unified solution.   Based in Dublin, with additional offices in London and New York, our company is dedicated to assisting operators worldwide in gaining a comprehensive understanding of their player base, enhancing player experiences, and increasing retention.

Xtremepush EU

xtremepush.com

Vizury

vizury.com

Vizury, launched in 2007, is an performance-focussed martech solution that empowers brands to achieve higher funnel conversions and customer retention. Since inception, the focus of our unique technology-driven services have always been the ability to bring customers back to a brand's website, mobile app or retail store and improve new customer acquisition, retention and brand loyalty. After launching and achieving global scale, the platform and business of Vizury were acquired by Affle in 2018.

Agility CMS

agilitycms.com

Agility is the only headless CMS that revolutionizes digital storytelling by integrating layout management. Seamlessly manage and deliver compelling content across platforms with our API-first approach, ensuring your brand's message resonates everywhere.

Croct

croct.com

Croct is a website personalization platform with AB testing, perfect for most optimization challenges. It empowers growth teams to quickly and affordably bring ideas and strategies to life as it takes care of everything they need to focus on the strategy, not the tech. We make personalization as simple as using Stripe for payments or Mailchimp for email marketing: Our headless CMS empowers you to test your hypotheses and implementing dynamic content in just a few clicks.

Gridly

gridly.com

Gridly is a spreadsheet platform for managing and localizing multilingual content in digital experiences. Headquartered in Helsingborg, Sweden, Gridly is a leading solution for multimedia content management and seamless collaboration throughout the product development and localization cycles. By enabling teams to pull content from any source and push it directly into their projects, Gridly streamlines the localization pipeline with a single source of truth for content of all types. With Gridly, organizations can manage, localize, and ship content while shortening publishing cycles and enhancing quality. With Gridly you can: * Get the whole team up to speed with ease using Gridly’s spreadsheet UI, where columns and rows feel instantly familiar. This intuitive layout makes managing localization data - like source and target languages - accessible for everyone, streamlining collaboration across the board. * Simplify your translation process with dependencies - automatically highlight dependent columns when changes are made to source data, ensuring updates are reflected across all target languages quickly and accurately. * Ensure quality and consistency by utilizing translation memory, glossaries, and localization QA features, all built right into the platform. * Stay in sync with your team through real-time collaboration, managing discussions with ease via the comment dashboard and controlling access with granular permissions. * Streamline your localization process with TMS/CAT tools integrations, machine translation, and automated workflows that reduce manual tasks. * Integrate Gridly with your favorite tools and platforms - like Unreal and Unity game engines, Figma - and set up webhooks or use the developer-friendly API to automate processes.

echowin

echo.win

AI Call Answering and Automation Platform that enables businesses to deploy powerful AI agents capable of handling customer calls with human-like interactions & automating back-office workflows to enhance operational productivity and scale efficiently

BoldDesk

bolddesk.com

BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction. Brought to you by Syncfusion, a provider of software components and frameworks that has built its reputation on both the strength of its products and the quality of the support services that back them.

Parloa

parloa.com

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. They amplify the customer service experience with their AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

Mava

mava.app

The ultimate customer support platform for community-driven companies. Support, respond, track and optimize support from one place, wherever your users are. Mava is building a customer support platform for community-driven companies.