MSG91
msg91.com
MSG91 is a leading cloud communication platform that provides businesses in the United States with a suite of secure and robust communication APIs for SMS, email, voice, and authentication services. Some key details about MSG91 and its offerings: * Communication Channels: MSG91 offers full-featured APIs that enable businesses to connect and engage with their customers globally through various communication channels, including SMS, email, WhatsApp, and voice. * Communication Solutions: The platform provides a range of communication solutions, such as a contact center platform, event-based automation, customer segmentation, and instant secure verification through one-time passwords (OTPs). * Reliability and Security: MSG91 prides itself on delivering a secure and reliable cloud communication platform, with features like two-factor authentication and industry-standard encryption protocols to protect sensitive data. * Integration and Scalability: The platform is designed to be easily integrated with existing business systems and applications, allowing seamless incorporation of MSG91's communication functionalities. It also offers scalable solutions to cater to businesses of all sizes, from startups to large enterprises. * Customer Success: MSG91 has a proven track record of enabling successful customer engagement and communication strategies for businesses, as evidenced by case studies featuring clients like Milkbasket, Unacademy, and Ixigo.
Cytracom
cytracom.com
Cytracom provides enterprise-grade Hosted VoIP and unified communications to businesses nationwide.Cytracom's VoIP solutions provide cost savings, mobility, scalability and reliability with a platform built on the most advanced cloud-based VoIP technology in the world .
Clearfly
clearfly.net
Clearfly mobilizes business voice and messaging applications, and provides reach and visual voicemail features via mobile deskphones.
DeepHow
deephow.com
DeepHow is the first AI solution for skilled trades know-how capturing and training. It is essentially a video platform and capture app that allows organizations to capture their processes on a smart device, upload it into the platform via the cloud, and then leverage AI to segment, transcribe, and translate the video into steps and relevant languages for their multilingual workforce. Workers can access the videos at any time, allowing them to onboard faster and upskill more efficiently with their company’s proprietary processes. Traditional methods of learning like text-based SOPs can’t be updated efficiently, and the average worker today would rather turn to video to learn new skills. They can watch the expert right on the screen, and emulate that expertise on their own. Creating video content doesn’t have to be hard or require the support of a professional video production team with expensive equipment. Keep your lines running and teach your team better with DeepHow’s AI-powered video training platform.
Upscope
upscope.com
Upscope is a software company that provides a cobrowsing solution for businesses. Cobrowsing is a technology that allows customer support or sales representatives to see and interact with a customer's screen in real-time, enabling them to provide more effective and efficient assistance. Key points about Upscope: * Products: -> HelloScreen: Upscope's flagship cobrowsing product that allows users to see the customer's screen instantly and interact with it. -> Co-Browsing API: A developer-friendly cobrowsing API that can be integrated into any platform. * Solutions: -> Support: Upscope's cobrowsing features are designed to help support teams resolve customer issues faster by allowing them to see what the customer sees. -> Sales: The cobrowsing capabilities can also enhance sales workflows by allowing sales representatives to guide customers through complex offerings and directly impact conversion rates. -> Onboarding: Upscope can simplify onboarding processes by enabling support teams to assist customers in real-time. * Integrations: Upscope integrates with a wide range of popular customer support, sales, and communication platforms, including Amazon Connect, Salesforce, Zendesk, Intercom, LiveChat, and more. * Customer Success: Upscope highlights testimonials and case studies from customers who have achieved tangible benefits, such as faster onboarding, reduced support call times, and improved customer satisfaction. * Pricing and Trials: Upscope offers both free trials and paid plans for its products, allowing businesses to evaluate the solution before committing to a subscription.
OCTAPULL
octapull.com
OctaMeet is a secure and affordable video conferencing app for remote work, offering advanced features like noise canceling and joint video watching. With calendar integrations, meeting rooms, and enhanced presentation tools, it's easy to collaborate with team members. Available on web and mobile.
VoiceVoice
voicevoice.com
Purposeful conversations, produced with cutting-edge technology and best-practice facilitation. Get your audience to participate and take action on issues your organization cares about.
Apizee
apizee.com
Live Video Chat, Screen Sharing and Co-Browsing for sales and support teams. Apizee offers visual engagement solutions, helping companies solve complex customer problems faster through personalized remote visual support. Apizee gathers video chat, screen sharing, and co-browsing in one SaaS solution connected to leader sales and support platforms like Salesforce and Zendesk. Apizee provides a data-privacy-first customer experience platform hosted in Europe that scales from 1 agent to several teams and thousands of users.
Gruveo
gruveo.com
Gruveo provides you with a magic call link for customers to get face-to-face with you. A Gruveo link starts a video call with you right in the caller's browser. No account or installs are needed, even on mobile!
Callbridge
callbridge.com
THE NEXT BEST THING TO MEETING IN PERSON Combining state-of-the-art, intelligent technology with high-definition video and audio, Callbridge acts less like a conference call and more like a discussion facilitator. Callbridge acts as your secretary to your meeting, reminding your guests, taking notes, and posting summaries and materials. Your meetings are important, Callbridge ensures you treat them that way.
Ytel
ytel.com
Ytel's webphone and branded calling increases sales teams' contact rates. Convert more leads into sales with a sales dialer that integrates with your CRM. Ytel’s communication platform enables businesses and developers to easily build SMS and Voice capabilities within any software application. Enhance engagement across your software application by working with a hands-on enterprise carrier. Founded in 2012, businesses trust Ytel to reliably deliver more than 1 billion messages every month. Specialities: SMS and Voice APIs, Contact Center Software, Call Tracking, VOIP, WebRTC, Short Code, and Long Code
TeleSign
telesign.com
Telesign provides Continuous Trust™ to leading global enterprises by connecting, protecting, and defending their digital identities. Telesign verifies over five billion unique phone numbers a month, representing half of the world’s mobile users, and provides critical insight into the remaining billions. The company’s powerful AI and extensive data science deliver identity with a unique combination of speed, accuracy, and global reach. Telesign solutions prevent fraud, secure communications, and enable the digital economy by allowing companies and customers to engage with confidence.
Commio
commio.com
Commio is a cloud voice and text messaging API platform that enables a company to deliver rich omnichannel customer conversations at scale. It’s unique: it is the only CPaaS that gives its partners total control and transparency, plus reliable, high-quality, cost-effective communications. It is the essential ingredient that makes its partners’ products, services, and experiences better. Commio's smart, reliable voice and messaging solutions are easy to implement and scale with you, so you can deliver more calls and texts, be more competitive, and save money. Building amazing experiences that engage and delight your customers is easy with Commio. With Commio, you get peace of mind and happier customers. Find out why thousands of software platforms and enterprises trust Commio with their communications. Get a demo today. Its flexible, developer-friendly Messaging API makes it easy to deliver high-capacity text messaging. From brand and campaign registry to sending through every major gateway, if you can dream it, it can send it. Intelligent call routing with multiple layers of redundancy means less worry and more happy customers—plus lower costs. See beyond the Voice API to gain visibility into every call, then take control of routes and carriers to improve call delivery and quality. That’s Commio peace of mind!
Cloodot
cloodot.com
Cloodot is an all-in-one omni channel customer experience management suite. Cloodot facilitates an efficient and consistent workflow to build reputation, engage, and nurture long term relation with customers through multiple digital platforms Manage chats and reviews from multiple Google my business listings, Facebook pages, WhatsApp numbers, Google business messages listings, Websites, SMS/Text numbers etc. through one easy to use dashboard. 1. Better online reputation Easily collect, showcase & respond to more reviews. 2. Easy Omni presence Bring all chats to an easy-to-use multi agent inbox. Direct chat option in Google search to get more enquiries easily. Distribute and assign channels to one or more users, handover chats and reviews between users and departments in a second. Multiple agents can collaborate and manage channels like WhatsApp, Google messages etc. which is not possible using original native apps. 3. Fast and quality engagement Cut down first & average response times to just seconds from hours. Custom template replies, reminders, tags, tasks, notes etc. 4. Automatic CSAT measurement Automatic CSAT survey on every chat channel to measure quality of engagement. 5. Re-engagement campaigns Generate more revenue from existing customers by sending bulk messages about offers and programs periodically. 6. Workload reduction Automated review replies & Agent-Bot collaborative chat management workflow reduces manpower involvement by 50 - 80%. Makes customer engagement extremely easy for CS agents. 7. Easy supervision Real-time performance monitoring and reporting brings more accountability. Agents become more productive, ultimately resulting in faster & quality experience for customers. 8. Cost reduction Replaces 1/2 a dozen different paid tools. Increases efficiency & reduces overall expenses. 9. Safe access No need to provide CS agents any access to native platforms. Agents won't be distracted by other social media activities. 10. Superior support Dedicated account manager On-Call support No cost staff training No setup cost
URVA
urva.co
The URVA Sales Force Tracker is a mobile-friendly sales tool which brings your entire sales team on the same page. Sales teams interface with new leads to generate business and existing customers to upsell and grow business relationships further. While this may happen regularly or irregularly, there is rarely visibility on the whats happening without a tool that connects the team on the ground to the leaders in the HQ. URVA enables the bridging of this very gap. The sales personnel on the go, have a nifty app with them, which allows them to record all customer interactions in seconds, and that too with geotagging for visibility. In return managers get to view what's happening and guide their teams about new products & services as well as set targets & plans for the week/month without having to talk to every team member. Finally, at a leadership level, all these interactions are available for consumption in bit sized dashboards & scheduled reports. All the capabilities of URVA Sales work everywhere from the phone to the big screen and everything in between. URVA Sales is trusted by some of the leading Banks, Telecoms & Pharmaceutical companies in the world.
Workstorm
workstorm.com
Workstorm is the enterprise collaboration platform that gives teams the efficiency they need to do more work in less time. Built by professionals for professionals, the companys fully integrated, customizable collaboration platform combines workflow efficiency with data security. The platform combines all forms of communication including: messaging, email, video conferencing, calendar, screen sharing, and file sharing, to name a few.
Robopack
robopack.com
Robopack is a cloud-based software solution designed to streamline and optimize third-party application patching and management for Microsoft Intune and Configuration Manager. It simplifies complex processes such as application packaging and patching. By automating manual processes, Robopack helps maintain operational efficiency and consistency across small and large-scale environments. With this solution, you can manage multiple Intune tenants, as it automates tasks like legacy installer conversions and application deployments. Robopack's application library, featuring over 40,000 always-updated packages, ensures organizations can access a catalog that supports diverse needs, including multi-language formats. The platform also offers tools for ensuring application security and stability, such as an automated package verification system that deploys only pre-tested applications, minimizing installation errors. Robopack enhances the user experience by allowing for customizable app settings. IT teams can create tailored deployments using script templates and detection rules, reducing the need for adjustments after deployment. Furthermore, the wave deployment feature automates the testing, documentation, and phased rollout processes, ensuring that updates are implemented smoothly with compliance checks at every step. With dynamic application customization, Robopack empowers IT teams to adjust package identifiers, create complex scripts, and set deployment parameters, making it suitable for even the most complex IT environments. Its proactive monitoring and analytics capabilities provide real-time insights, enabling teams to predict and resolve issues before they impact operations. Robopack’s cloud-based convenience means no installation is required, and its secure, user-friendly platform allows for efficient resource allocation and simplified management. This makes it a powerful tool for automating compliance, enhancing system integrity, and supporting large-scale deployments with minimal manual effort.
PDQ
pdq.com
PDQ is device management for sysadmins, by sysadmins, that's simple, secure, and pretty damn quick. Streamline your patch management and software deployment processes — whether you manage 50 machines or 5,000. PDQ is proud to power SimpleMDM and SmartDeploy along with PDQ Deploy & Inventory, PDQ Connect, and PDQ Detect. PDQ Deploy Free yourself and your team from pesky, repetitive tasks by unlocking powerful automations so everyone can focus on more important things with PDQ Deploy. Update third-party software, deploy custom scripts, and make impactful configuration changes in minutes. PDQ Inventory Streamline your systems management with PDQ Inventory. Scan, collect, and organize your machines so deployments go exactly where you need them to. It truly is the MacGyver of sysadmin tools. PDQ Connect Deploy packages in just a few clicks, automate repeat tasks, and get instant insights — from the cloud.
Kaseya
kaseya.com
Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more.
Action1
action1.com
Action1 redefines patch management by enabling enterprises to rapidly discover and remediate vulnerabilities with a 99% patch success rate solution. Streamline your third-party patching, including custom software, through Action1’s Software Repository maintained in-house by security experts, and manage OS updates – fully integrated altogether with full feature-parity and uniformity. Identify vulnerabilities in real-time and remediate them by applying available patches, removing unsupported or legacy software, or centralizing documentation of compensating controls for vulnerabilities that cannot be patched. Optimize network traffic usage when large software packages up to 32Gb in size are deployed on the same network and deliver patches faster thanks to Action1’s P2P Distribution technology. Action1 is the easiest-to-use patch management platform on the market, which you can set up in 5 minutes and automate your patching right away through its intuitive UI. Thanks to its cloud-native architecture, Action1 is infinitely scalable and works equally well for office-based and remote employee endpoints, servers, and cloud workloads, requiring no VPN. Action1 is the first patch management vendor to achieve SOC 2, ISO 27001, and TX-RAMP certifications, underscoring its commitment to security. Get started with the first 100 endpoints free, allowing enterprises to try the Action1 platform within their test labs without any time or feature limits, and enabling small businesses to fully leverage it for free forever.
NinjaOne
ninjaone.com
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.
Automox
automox.com
Automox is the IT automation platform for modern organizations. Groundbreaking AI-powered automation empowers IT professionals to prove vulnerabilities are fixed, slash cost and complexity, and win back hours in their days. Automox makes it easy for IT to save time, reduce risk, and thoughtfully automate OS, third-party, and configuration updates on Windows, macOS, and Linux desktops, laptops, and servers. Join thousands of IT heroes automating confidence across millions of endpoints with Automox.
Level RMM
level.io
Level RMM is a Remote Monitoring and Management (RMM) platform designed by IT professionals to solve the issues commonly faced in remote environments. With a focus on efficiency, automation, and security, Level empowers MSPs with real-time endpoint management, patch management, and cloud management to ensure complete visibility and control over your IT infrastructure. Our centralized platform streamlines diagnostics, troubleshooting, and workflow automation, while enhancing productivity and reducing costs. Stay secure and proactive with Level, the RMM solution built for your success.
Canopy
gocanopy.com
Canopy is the leading remote monitoring and management (RMM) platform for complex hardware solutions like kiosks, POS systems, digital displays, security systems, and other IoT devices. Canopy helps technical teams responsible for supporting and maintaining these smart devices streamline activities like remote troubleshooting, software updates, device configuration and onboarding, and uptime & performance reporting.
Senturo
senturo.com
Senturo offers a unified platform for mobile IT asset protection, geo-tracking, and compliance monitoring. Key features include: • Mobile IT Fleet Management: Organize and manage devices across various operating systems with comprehensive inventory management, custom search filters, seamless enrollment and integrations, and loan management capabilities.  • Policies & Automation: Streamline security policy management by automating compliance processes, implementing location tracking and geofencing, enforcing usage and security policies, and setting up security automation aligned with organizational privacy and security settings.  • Security Monitoring: Maintain full visibility with 24/7 monitoring, real-time dashboards, detailed device security reports, admin activity logs, and secure data retention to stay ahead of potential threats.  • Incident Response: Respond promptly to security incidents with tools for troubleshooting, remote security actions like locking or wiping devices, missing mode for tracking lost devices, and mass notifications for efficient communication.  Senturo supports multiple operating systems, including macOS, Windows, iOS, Android, and Chrome OS, ensuring comprehensive protection and management across diverse device fleets.
EverHelp
ever-help.com
Customer service outsourcing team with a data-driven approach. EverHelp is an industry-leading provider of customer service solutions. Its dedicated team members are committed to empowering businesses to provide remarkable customer service. EverHelp's mission is to transform outsourced customer service and debunk the myth that outsourcing means inferior service. EverHelp serves as our customers' most reliable business partner, enabling them to forge enduring bonds with their clients. EverHelp's vision is to create meaningful connections between companies and their customers. EverHelp's customer outsourcing team is here to support your clients 24/7, allowing you to focus on scaling up your business. EverHelp’s journey began in 2019, and along the way, we've successfully launched over 100+ projects. EverHelp's coworkers have expertise in various industries, from startups to SaaS companies. EverHelp's services include: * Customer Support Operations * Back Office Support * Mobile App Support * Technical Support * Sales Support EverHelp provides your with comprehensive support solutions that address their needs and go above and beyond your expectations.
Stames
stamesoft.com
With the rise of social media, multiple communication channels & third party applications, managing orders, sales, requests, queries, feedback, complaints and other vital data can be overwhelming. Its software provides a centralized platform that streamlines customer-team communications, reducing response times and increasing customer satisfaction. Stames offers a secure, unified platform that consolidates data from diverse third-party sources, fostering collaboration, connecting customers to teams and facilitating well-informed decision-making across departments. Through Stames' integration capabilities, companies can centralize data access, ensuring a single, robust platform for streamlined operations. This positions Stames as a powerful tool that can be effectively utilized across various industries to address diverse use cases.
SPLICE Software
splicesoftware.com
Deliver consistent, on brand, multi-channel communications to your customers with ease. Through the utilization of automated call, text, email, and voice first SPLICE Software support businesses in creating engaging and effective communication programs that integrate seamlessly with any pre-existing workflows. SPLICE’s patented Dialog Suite™ manages all your customer opt-ins to ensures that all your communications are legally compliant. From marketing messages and surveys to payment processing and reminders, SPLICE’s automated communications can add efficiency to any use case and can be applied to both inbound and outbound messaging. And with award-winning analytics tools, you can see for yourself the difference quality communication can make!
Reply Pro
replypro.io
Reply Pro helps increase company awareness about online reviews. Managers, owners, and staff can be updated each time your company gets an online review from sites like Yelp, Facebook, Google, TripAdvisor, and more. When your employees read reviews, they feel empowered to take more ownership in their performance. Reply Pro also makes it super easy to increase customer engagement. Our mobile app allows you to respond to all reviews from one spot. This allows managers to instantly respond back to any new review.
Mensagia
mensagia.com
Mensagia is an omnichannel platform that allows you to contact your customers via Email, SMS and Voice campaigns. This platform also features database management, automations, landing pages and forms, API and integrations, and much more.
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