Goodays
goodays.co
Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, its vision is to make commerce better for everyone—merchants and customers alike. Goodays helps a leading global brand deliver personal customer experiences at scale, without losing that welcomed human touch. Its mission is to provide clients with a Customer Experience Management platform that makes it easier to have personal and human experiences at scale. Goodays ensures that you can spark real connections and engage in better, deeper, and more frequent experiences while keeping things simple so that you can focus on actioning the metrics that truly matter. Its technology is used in 25 countries by over 150 of Europe's biggest companies, including Carrefour, Domino's, Credit Agricole, New Look, Leroy Merlin, and Jules. Goodays is present in more than 70,000 business locations and gives the entire organization, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer. Goodays turns customer feedback into better business. By adopting a company-wide customer-centric mindset, you can: * Provide customers with more personal and human experiences * Make front-line work more rewarding and essential * Improve the connection with HQ by decreasing the gap between customer and strategy * Its passionate international team can be found at offices in Paris, Lille, London, Spain, the Netherlands, and Japan.
CX Index
cxindex.com
CX Index is a Voice of the Customer solution. CX Index has a range of sophisticated tools that enable customers to listen to feedback across multiple channels, including social media. It then delivers industry-leading results by connecting feedback with a broad spectrum of data sources to deliver those outcomes.
Feedbackly
feedbackly.com
Feedbackly is the only customer feedback software that measures how a customer's emotions impact business results. This all-in-one feedback tool generates measurable revenue, insight, and covers all steps of the customer journey with multichannel feedback services. Founded in Helsinki, Finland in 2012, Feedbackly now helps customers in over 500 cities around the world on their journey to become global leaders in customer experience. Its intuitive feedback management, analytics, marketing, and sales tools enable you to listen to customers directly, upsell, and improve their experience in real-time. Feedbackly has helped hundreds of businesses worldwide keep their customers happy. It can deliver business results to smile about, too.
Feedbear
feedbear.com
Managing feedback coming from various scattered sources can be a tedious task. FeedBear solves this issue with one place to leave feedback. Your customers can add ideas, discuss them and vote for their favorites. You can keep them in the loop by automatic idea status change notifications. Being transparent about your product or service roadmap build trust and loyalty.
DropThought
dropthought.com
DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.
Zonka Feedback
zonkafeedback.com
Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve experiences, and accelerate business growth. Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand, and manage feedback and experience for customers, patients and employees. Zonka CX Management Software captures experiences and feedback at all touchpoints including in-person, offline, online, email, and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights, and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at-risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers. Core Features Include: - Quick to Setup, Easy to Use - Designed for Customer & Employee Feedback - NPS, CES 2.0 & CSAT Scores - Feedback Management, Close the Loop - Real-time Reporting, Alerts, and Digest - Multilingual Feedbacks & Surveys - Multi-Chain, Location Management - APIs, Web Hooks and Integrations
AskNicely
asknicely.com
Rated Customer Experience Platform for Service Businesses Measuring customer experience isn’t hard, but improving it is. To win, you need your entire team focused and motivated to make every customer EXPERIENCE AWESOME. It's not easy. For people powered businesses, it means hundreds or thousands of frontline employees delivering their best, every day, for every customer. AskNicely is the world's first customer experience coach that fits in your pocket. Imagine a frontline staff member knowing how well they're delivering for each customer they serve and getting recognition or coaching in the moment to motivate performance for the next customer - all from their phone. Now copy and paste that picture across your entire frontline workforce and see them smile, just like your customers will
XEBO.ai
xebo.ai
Experience a new era in AI-Powered Management with XEBO.Ai. XEBO.Ai is dedicated to reshaping customer engagement and harnessing AI's power for a holistic experience. Embrace innovation and dive into growth! XEBO.ai, AI-powered Experience Management solution that provides best-in-class solutions for Customer Experience, Employee Experience and Digital Research. XEBO.Ai’s award-winning Experience Management platform is a market leader in helping businesses listen, analyze, and make informed decisions. With a belief in turning data into action, XEBO.Ai helps businesses collect feedback from all channels to drive tremendous success. XEBO.Ai has helped businesses across the globe scale their customer experience, employee experience, and conduct in-depth market research. With innovative solutions such as video feedback and AI-powered surveys and analysis, XEBO.Ai provides access to micro insights, thus elevating the experiences customers have. Founded in 2018, XEBO.Ai has spent over 6 years working with the industries that impact our everyday lives. From the retail sector to government and healthcare, XEBO.Ai has been on a mission to bring connection and empathy to the forefront of business.
SuccessGuardian
successguardian.in
SuccessGuardian is a Customer Success Company with a mission to build a world where businesses thrive on meaningful connections, where every customer becomes a lifelong partner. Imagine a world where every customer feels heard, valued, and truly understood. That's the world we're creating. SuccessGuardian's solutions helps you to anticipate needs, drive engagement, and turn satisfied customers into brand advocates. SuccessGuardian's vision is to be the driving force behind your success, empowering you to exceed your goals and create a legacy of satisfied customers. SuccessGuardian is designed to make the way businesses connect with and support your valued customers Easier, Faster and Better.
StepFunction
stepfunction.ai
StepFunction is a growth solution for SaaS. All SaaS providers deal with churn and retention issues. Its AI solution: 1) Predicts customers likely to churn 2) Pinpoints optimal customer targets 3) Provides proactive warnings 4) Recommends actions for retention StepFunction empowers your CSMs to become proactive with growth predictions and action recommendations.
Partenero
partenero.com
We are a Customer Success Management platform focused on helping Customer Success teams identify growth opportunities, reduce churn and improve the customer experience.
EverHelp
ever-help.com
Customer service outsourcing team with a data-driven approach. EverHelp is an industry-leading provider of customer service solutions. Its dedicated team members are committed to empowering businesses to provide remarkable customer service. EverHelp's mission is to transform outsourced customer service and debunk the myth that outsourcing means inferior service. EverHelp serves as our customers' most reliable business partner, enabling them to forge enduring bonds with their clients. EverHelp's vision is to create meaningful connections between companies and their customers. EverHelp's customer outsourcing team is here to support your clients 24/7, allowing you to focus on scaling up your business. EverHelp’s journey began in 2019, and along the way, we've successfully launched over 100+ projects. EverHelp's coworkers have expertise in various industries, from startups to SaaS companies. EverHelp's services include: * Customer Support Operations * Back Office Support * Mobile App Support * Technical Support * Sales Support EverHelp provides your with comprehensive support solutions that address their needs and go above and beyond your expectations.
Churn Assassin
churnassassin.com
Churn Assassin leverages sophisticated behavioral analysis through powerful machine learning and AI to deliver an industry’s unparalleled early detection and warning signals for SaaS companies, identifying clients who are showing signs of churn, very often, even before the client is thinking about cancelling. Churn Assassin helps B2B SaaS companies retain more customers by identifying churn risks before you escalate. Its platform monitors over 330 churn behaviors and provides real-time, actionable insights to empower customer success teams to proactively reduce churn and drive retention. With Churn Predictions, you can detect customers likely to churn up to 6 months in advance. By analyzing behavioral patterns and usage data, this feature enables timely interventions that save at-risk accounts. The Churn Behaviors & Signals dashboard offers early warnings by highlighting key churn indicators such as declining usage or engagement trends. Armed with this data, customer success teams can act quickly to re-engage and retain clients. Churn Assassin's Daily Target List simplifies churn management by showing new churn predictions, highlighting inactive accounts, and tracking upcoming renewals. This allows you to focus on high-risk customers and maximize retention efforts. Easy to implement and simple to use, Churn Assassin’s plug-and-play snippet starts delivering insights right after deployment—helping you stop churn in its tracks.
Centriam
centriam.com
B2C companies face unprecedented pressure to retain customers. Increased competition, lower barriers to switching, and less differentiation between brands are just a few of the reasons why. Centriam helps B2C retention-focused companies: - reduce customer churn with technology designed to manage retention, - break down silos that prevent effective organization-wide retention programs, - and get visibility into customer behavior and its drivers. Centriam is the only enterprise customer success platform that helps retention-focused B2C companies reduce churn and optimize customer base management.
RetainSense
retainsense.com
Reduce churn, predict customer behavior, and boost revenue with our all-in-one tool. RetainSense equips your CSMs with the insights and automation they need to proactively manage customer satisfaction and drive growth.
Reef.ai
reef.ai
Reef.ai is an AI-powered customer data, scoring, and recommendation platform. They transform customer data into NRR with AI-led customer scores optimized for specific revenue outcomes. Reef leverages machine learning to deliver Outcome-Based Scoring, AI-led customer scores optimized for specific revenue outcomes. Customer scoring isn’t about health, it’s about driving revenue outcomes. General health scores are a black box: inaccurate, hard to action, and lacking the data history to be effective. Outcome-based scores optimized for revenue outcomes like churn, downgrade, cross-sell, or upsell with renewal are clearly actionable and your impact on revenue can be measured. - Data Connectivity: Reef seamlessly connects your customer data and builds history to optimize your data for scoring - Advanced ML Scoring: Reef applies proven ML scoring models optimized for the revenue outcome you want to improve - Notifications & Playbooks: Reef delivers precise recommendations to your teams to engage the right customer at the right time - Track Follow Through: Reef tracks the actions your team takes (or not) as a result of the notifications - ROI Reporting: Reef calculates playbook ROI so you know the impact of actions on your outcome metrics
Intelo.ai
intelo.ai
Intelo.ai delivers AI-powered agents tailored for Customer Success, Sales, and Planning & Allocation, empowering businesses to unlock value from your data. Integrating seamlessly with CRMs like HubSpot and Salesforce, its AI agents generate actionable insights to enhance customer engagement, drive sales growth, and optimize resource allocation. By automating critical workflows, Intelo’s solutions free teams to focus on strategic initiatives that accelerate growth and improve efficiency. Intelo.ai serves industries like technology and retail, each with unique needs. In technology, Intelo enhances Customer Success by identifying relevant use cases and KPIs, ensuring teams are aligned and prepared from the first sales call to implementation. Intelo.ai's agents also help uncover upsell opportunities and track customer engagement, enabling proactive support and lasting relationships. For retail, its agents streamline planning and inventory, helping businesses meet demand accurately and efficiently. Intelo simplifies complex data challenges, enabling companies to achieve scalable success and sustained growth.
Skalin
skalin.io
Skalin helps B2B SaaS better onboard, engage and grow their customers with its 360° view, AI-powered Health Scores and powerful automation capabilities. Main Features: → Opportunities & threats in a single 360° Customer view → Health score to prevent churn and boost upselling → Smart alerts for shifting from reactive to proactive → Playbooks for delivering Success at scale
Hook
hook.co
Hook accurately predicts revenue growth from your customers. They use data science to identify your highest value customers, how to keep your and maximise revenue. They do this by mapping out risk or upsell opportunity with automated engagement results for every customer. With predictive machine learning, they help growth teams take the guesswork out of your day to day - and focus on spending your time where it matters. Ramp up quality engagement, stop guessing what works and own your NRR.
Churn360
churn360.com
Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase the lifetime value of Customers. Churn360 combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer. Churn360 also provides features like playbook automation, customer onboarding, customer journey mapping and tracking, surveys to effectively assist the customers in various circumstance leading to reduced customer churn and thus increase retention.
Custify
custify.com
Custify is a customer success platform designed for your B2B SaaS business. It helps you better meet customers' needs, reduce churn and increase lifetime value. You can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in an easy-to-understand dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has decreased. This lets customer success managers reach out proactively and efficiently. It has a sophisticated automation engine built in for low-touch workflows, as well.
ZapScale
zapscale.com
ZapScale is the easiest Customer Success Platform for B2B SaaS companies to help them reduce churn, improve retention and increase upsell. ZapScale is the only Customer Success platform that provides: * The deepest, most comprehensive customer health scoring with pre-built 40 KPIs to track customer, user, and overall business health * 50 pre-built automated playbooks to run CS ops that take months to set up in other products * Zero-code customer outcome tracking with a DIY on-screen outcome mapping tool * Fastest 1-day onboarding that takes weeks for other products ZapScale helps drive customer centricity by providing unlimited user access to the platform so businesses can onboard their CS team and other department stakeholders to contextually collaborate on each customer problem.
LearnCove
learncove.com
At LearnCove they believe in simplifying complex workflows by unifying training, compliance, and quality into one seamless platform. Embrace a transformative approach alongside their growing community of over 60 businesses and organizations. With LearnCove, collaboration becomes effortless, connecting you seamlessly with partners, training providers, auditors, and other key stakeholders. Upgrade your organization's potential – where simplicity meets impact, compliance, and growth.
Invince
invince.com
Invince (formerly UpsideLMS) enables organizations to unlock their talent potential, paving the way for them to emerge as invincible leaders in their own domains. Invince is a leading learn-tech provider empowering organizations of all sizes to develop smarter workforce and automate learning processes with comprehensive learning solutions for employees, customers, and their extended enterprise. Invince's award-winning solutions have facilitated HR and L&D leaders from over 250 companies and more than 2.5 million users globally. UpsideLMS, its AI-powered Learning Management System is redefining employee capability development and training for organizations globally. Invince's curated digital learning library Plethora houses a wide range of ready-to-use micro-learning videos & courses to close skill gaps and drive business impact.
Gyrus Systems
gyrus.com
Founded in 1987, Gyrus is a robust, modern, and future-ready Learning Management System. 600+ companies across 25+ countries trust Gyrus LMS to train their millions of users. Gyrus enjoys a 98% customer retention rate. Our solutions are purpose-built for vital industries where training is essential. We help these important organizations take control of their desired training strategies and retain institutional knowledge while providing efficient course delivery, tracking of learning progress, advanced reporting tools, and analytics. Some of our customers include: Government: US Air Force | Navy Manufacturing: Caterpillar | Magna Healthcare / Life Science: STRATA | Pelitas Banking and Finance: C&F Bank| Planet Home Lending Utilities: Brownsville | Santa Clara Why Gyrus is so popular? 1. Reliable, Robust, Complete: A single product for all training needs - allowing companies to offer a consistent, full-featured, end-to-end learning experience. 2. Industry Leading Design & Learner Experience: A platform designed to cater to a multigenerational workforce with its embedded capabilities of providing all learners with the option to learn how they want, when they want, and wherever they want. 3. Customized to Meet Your Needs: We’re built for flexibility - to work within the confines of your content and regulatory requirements. Our LMS is fully configurable and customizable. 4. Responsive: Personalized customer service offers best-in-class support during implementation, upgrades, and general utilization. We build and own the rights to our software, and our employees directly handle software implementations, integration, training, and customer service calls. With Gyrus, companies can: • Consolidate multiple learning programs under one LMS • Completely automate their T&D function • Fill compliance and skill gaps • Get real-time actionable insights into their workforce's learning • Provide a consumer-grade learning experience to their employees
Eurekos
eurekos.com
Eurekos is headquartered in Copenhagen. Tagline and strategy is "everything to someone, not something for everyone". As a learning technology company, our flagship product is the Eurekos Learning Platform, and the strategy and mission is to work with clients and partners to customize, and create an impactful learning environment to match exact needs. It’s an LMS that puts content first, but it’s so much more. Eurekos delivers powerful administration, insightful analytics, and engaging social and collaboration tools. Eurekos has made the Fosway 9-Grid in the value for money section.
CloudLabs
cloudlabs.ai
CloudLabs hands-on lab platform offers an enriched cloud experience for technology companies and educational organizations around the world. CloudLabs platform leverages the public cloud platforms to host labs that are cost-effective and can work for any organization, big or small. This is why businesses prefer CloudLabs hands-on platform 𝐈𝐦𝐩𝐚𝐜𝐭𝐟𝐮𝐥 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬 Providing a stimulative and demonstrative way to learn through cutting-edge hands-on labs that perform reliably and responsively. 𝐏𝐫𝐨𝐯𝐞𝐧 𝐅𝐨𝐫 𝐒𝐜𝐚𝐥𝐞 Be it ten instances or 10,000, we are equipped to deploy, manage, and support thousands of lab environments at scale. 𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐌𝐚𝐫𝐤𝐞𝐭 𝐎𝐮𝐭𝐫𝐞𝐚𝐜𝐡 With the freedom to access from anywhere, anytime, showcase your product to a wider customer base around the world. By using CloudLabs, organizations can see immediate growth in their business while keeping costs under control. 𝐒𝐭𝐫𝐨𝐧𝐠 𝐂𝐨𝐬𝐭 𝐂𝐨𝐧𝐭𝐫𝐨𝐥𝐬 Leverage the platform’s cost budgeting, abuse prevention, and limits functionalities to keep your cost under control all the time. 𝐓𝐫𝐚𝐜𝐤 𝐲𝐨𝐮𝐫 𝐂𝐥𝐨𝐮𝐝 𝐒𝐩𝐞𝐧𝐝 Drill through the labs' cloud spend by business units, workshops, individual labs, and people. 𝐄𝐥𝐢𝐦𝐢𝐧𝐚𝐭𝐞 𝐒𝐢𝐥𝐨𝐬 No need to purchase cloud passes, credits, lab content separately, all your labs cost in one place. CloudLabs has provisioned more than 800k labs worldwide and is trusted by companies like Sophos, Databricks, Microsoft, and more Microsoft Authorized Lab hoster, with fastest lab deployment and 80% lesser lab cost.
Acorn
acorn.works
Acorn is not your normal LMS or LXP. We are rethinking corporate learning and performance technology because learning and performance initiatives have failed. Organizations are bogged down by smart people not operating at their full potential. Acorn is pioneering the Performance Learning Management System (PLMS) so that learners know how to be successful in their roles and leaders can have productive performance conversations with an accurate development plan. Acorn eliminates unmanageable competency spreadsheets and ensures content adoption with our proprietary AI-driven library of over 600 capabilities and 1600+ competencies. The platform enables ongoing performance evaluation and feedback loops through various capability assessments and gap analyses. We also recommend content for learners based on their defined capabilities, autonomously creating personalized development plans for all learners. Acorn PLMS envisions a world where leaders have objective and productive conversations about performance, learners see what they need to have an impact, and organizations support every learner with a development plan from day one.
Mykademy
mykademy.com
Mykademy's cloud-based LMS platform is designed to help trainers & enterprises simplify online course creation and training programmes. It is used and trusted by millions worldwide for training purposes. The platform is ideal for businesses of all types and sizes. It's packed with innovative features and a user-friendly UI that enable users to have a hassle-free training experience. Another added highlight is the incredible skill library with thousands of ready-made courses.
Continu
continu.com
Continu is a modern learning management system (LMS) designed for mid to large-scale organizations. The platform is built to centralize learning initiatives, increase training ROI, boost customer retention, and improve employee performance. It is powered by AI features that enhance learner engagement, reduce ramp times, and save administrators significant time. Continu is ideal for organizations seeking to simplify the learning experience by integrating with everyday tools such as Slack, Google Workspace, Zoom, and many more... The platform boasts a 96% customer satisfaction rating, highlighting its effectiveness and user-friendly integrations. Notable clients include Instacart, GoPro, Snapchat and Upwork, which praise Continu for its support and understanding of learning and development (L&D) needs. Continu's commitment to listening to customer feedback ensures it delivers features that matter, contributing to its reputation as a leader in the field of corporate training.
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