Alendei
alendei.com
Alendei is AI based customer engagement platform. It enables users to send short text messages to mobile phone users. It provides automated customer support and engagement through a conversational interface to improve user experience and satisfaction. It enables users to provide two way communication by integrating WhatsApp business APIs to send and receive messages.
CommBox
commbox.io
CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, digital engagement, business automation, conversational AI, and generative AI chatbots. CommBox helps organizations automate their repetitive work, optimize customer journeys, boost customer service teams’ productivity, and stay ahead of evolving customer expectations in the digital-first landscape. CommBox empowers support and sales teams to better engage with customers on their preferred messaging communication channels, such as SMS, Messenger, WhatsApp, Google Business Messages, and more, with the only autonomous communications platform. CommBox's 350+ enterprise customers benefit from reduced operational costs in call centers, increased customer satisfaction, and higher agent productivity. Discover the CommBox experience: visit www.commbox.io
AvePoint
avepoint.com
Collaborate with Confidence. AvePoint provides the most advanced platform to optimize SaaS operations and secure collaboration. Over 17,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint's global channel partner program includes over 3,500 managed service providers, value added resellers and systems integrators, with our solutions available in more than 100 cloud marketplaces. Founded in 2001, AvePoint is a five-time Global Microsoft Partner of the Year and headquartered in Jersey City, New Jersey.
Richpanel
richpanel.com
Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. * Self-service portal to automate repetitive questions. * Multi-channel help desk & live chat. * Reply faster with context. * Get sales through live chat. * Comprehensive customer service reports.
Siteglide
siteglide.com
Siteglide is a Digital Experience Platform (DXP) to help Agencies build and manage User-First Digital Experiences such as Online Courses, Marketplaces, Membership Sites and Customer Portals. With one cloud based login you get access to an intuitive Content Management System (CMS), a Customer Relationship Manager (CRM) that logs activity, integrated Transactional Email, an eCommerce platform. Built on AWS you have complete peace of mind knowing your data is backed up nightly, is fully secure and easily accessible. Siteglide helps agencies and businesses get the most from the web by offering training, support and add-ons that target specific areas of your business.
Heyday AI
app.heyday.ai
Heyday is a next-generation live chat solution that combines the power of artificial and human intelligence to deliver the ultimate customer experience by enabling highly personalized customer conversations. Our Conversational AI acts both as a first-line, self-serve customer concierge that helps customers help themselves, and as a nifty virtual assistant that helps boost customer service agents’ efficiency. Heyday’s intuitive agent hub is available on any device, so you can delight customers whether you’re at your desk or on the go. With Heyday you can: * Automate answers to first-line customer service queries, qualify customers and automatically triage more complex questions to escalate them to the right agent * Collaborate with a unified team inbox to deliver a superior customer experience * Create shopping carts on the fly directly inside the chat, thanks to powerful e-commerce integrations * Gather valuable customer insights to enrich your CRM * Create templates or leverage AI-recommended quick replies to boost your efficiency and save time * Retarget customers on a highly personalized level with order tracking notifications, product upsells, customer satisfaction surveys, etc. * Customize your agent notifications so you never miss a beat * And more! Heyday is ushering in a new era of live chat. Download today to give your customer service team AI superpowers.
My AskAI
myaskai.com
My AskAI is your AI customer support chatbot, available 24/7 to give instant answers to your customers on your site or over email. Trained on your company's knowledge your chatbot ensures your customers always have an answer to their questions and will pass them over to your (human) team if it is unable to answer, giving the best of both worlds and increasing customer satisfaction and retention. Find out what your common issues or questions are in an instant with AI insights so you can spend less time on generic queries and more time developing your product. We see on average 79% of conversations are resolved directly by the AI across our users, saving thousands of hours of support time that can be spent on more strategic opportunities. Reduce your support requests by over 50%, overnight, with My AskAI.
Crownpeak
crownpeak.com
Crownpeak’s AI-led and fully accessible Digital Experience Platform put content and commerce at the forefront of the buyer’s journey. With personalized content at scale, AI-driven commerce search, merch and recommendations, the customer always wins with the best experience possible. Crownpeak enables customers to create tailored digital experiences, to expand their brand and grow their revenue. Clients around the world including Unilever, Bosch, Nintendo, Asos and La Redoute trust Crownpeak's cloud-native SaaS Digital Experience Platform (DXP) solutions to achieve their data-driven content goals and level up their digital experience initiatives. Founded in 2001, Crownpeak continues to expand their product suite, providing Content Management, Digital Accessibility and Quality and Product Discovery capabilities to empower customers to build their own customized and successful DXP. Headquartered in Denver, Colorado, Crownpeak has offices in countries across the globe, including London, Paris, Amsterdam, Münster, Sofia and Dortmund, Germany.
Squirro
squirro.com
Squirro is a versatile generative AI tool designed for enterprise search, insights, and automation. It is built with an advanced AI framework, Retrieval Augmented Generation (RAG), that enhances the accuracy of the responses generated by larger language models (LLMs). This enhancement is made possible by incorporating external sources of knowledge to support the model's internal understanding. The SquirroGPT component of the tool uses Semantic Search to query the LLM, facilitating a more efficient and informed data retrieval process. When a user enters a prompt, SquirroGPT searches the knowledge base, including the ingested data and documents. Relevant information is then sent to the LLM, and the response is verified against the knowledge base before being relayed to the user. This ensures each answer is supported with evidence, and the refining process reduces inaccurate responses. The tool also specializes in providing accessibility to complex organisational data, with the capacity to define data sources and permission rights to suit individual business units. It enables users to interact with data without needing to open documents, providing more precise results by analyzing relevant paragraphs instead of entire documents. This tool offers enterprise-grade security and can be embedded for wide audience accessibility.
Vizury
vizury.com
Vizury, launched in 2007, is an performance-focussed martech solution that empowers brands to achieve higher funnel conversions and customer retention. Since inception, the focus of our unique technology-driven services have always been the ability to bring customers back to a brand's website, mobile app or retail store and improve new customer acquisition, retention and brand loyalty. After launching and achieving global scale, the platform and business of Vizury were acquired by Affle in 2018.
UserGuiding
userguiding.com
UserGuiding helps companies to improve product adoption by designing interactive user onboarding flows. Non-technical people can create step by step product walkthroughs, without any coding. UserGuiding also provides analytics to track the performance of the tours, segmentation to create more personalized experiences, NPS for capturing feedback, and onboarding checklists for a wholesome onboarding experience. From Red Ventures to Young Capital, thousands of companies trust UserGuiding.
Futr
futr.ai
Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a number of police forces, leading retailers and charities, Futr is helping smart organisations connect with their audiences through always on, always instant, always insightful chat services. Don't take our word for it. Try out the Futr platform for free with our one-month trial! - Instant Auto Chat deployment - Tracked usage & benchmarked ROI - Dedicated support with scheduled check-in's - End of trial business case review - No obligation - no credit card required
Parloa
parloa.com
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. They amplify the customer service experience with their AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
HelperHat
helperhat.com
HelperHat simplifies AI customer support for your team with instant notifications, conversation management, spam filtering, contact management, and insightful analytics. Simplify your business’s customer support experience with HelperHat’s AI-powered representative. The HelperHat mobile app is designed to help your team manage customer inquiries swiftly and efficiently. With real-time notifications and simplified conversation management, HelperHat ensures that customers get accurate and timely responses whenever they need assistance. Key Features: - 24/7 Customer Support: Support your customers around the clock using AI-powered responses and live chats. - Instant Notifications: Never miss a customer inquiry with real-time push notifications for live-agent requests and new messages. - Spam Filtering: Keep your inbox clutter-free by automatically detecting spam messages with AI analysis. - Contact Management: Access customer contact details instantly to provide personalized customer support via email or phone. - In-Depth Analytics: With AI-powered analytics, monitor and gain actionable insights into your customer satisfaction rates, resolution rates, and other key metrics. - Seamless Collaboration: Empower your team to manage unlimited customer inquiries with AI-powered responses and self-assigned live chats. Elevate your business’s customer support experience with HelperHat and stay connected with your customers anytime, anywhere.
DialOnce
dialonce.ai
DialOnce is a software publisher specializing in generative and omnichannel AI for customer service, with a software suite designed to host, orchestrate and manage customer and advisor contact paths. It provides customers, agents and supervisors with integrated tools to optimize customer service performance and transform the customer experience.
IrisCX
iriscx.com
IrisCX is enabling a world of easy, effective & predictable B2C customer experiences. IrisCX guides users in capturing defects and automatically documents the tasks, making them ready for staff to act on, saving time and resources. IrisCX uses smart video to resolve consumer problems faster. IrisCX's customer interaction platform allows consumers to either self-assess their issue, schedule a time to talk to a service expert or show a service expert what their concern is to receive help in real-time. Built for enterprise, IrisCX's platform captures data in a consumer self-help environment. Home product companies get insights into how consumers choose, set-up and support their products. Using data and analytics from recorded sessions, home product companies can provide a better customer experience by helping consumers on demand and build better products by engineering out common problems.
Propane Chat
propanechat.com
Respond to customer messages with ChatGPT Customized AI chatbot, powered by ChatGPT, answering your customer's questions in seconds. The chatbot is immediately trained on your website's content when installed. Propane Chat is integrated directly into Wix Chat allowing you to see and take control of the conversation anytime. Add additional training documents and chat corrections for further customize and train Propane Chat
GUURU
guuru.com
GUURU was founded in 2016 in Switzerland with the vision of enabling people to share their expertise with others in real-time. GUURU provides companies with an end-to-end omnichannel solution to resolve all first-level support inquiries through a single platform solution supercharged by their most experienced and skilled customers. Its powerful community-powered engagement points that include: 1. A Live Expert Community Chat that instantly connects a shoppers with questions to one with your passionate customers with real-world answers. 2. Expert User Generated Content (continuously derived from live conversations) GUURU is easy to implement and even easier to use. Its smart routing engine makes sure that incoming customer inquiries will be answered in real-time in the most effective and efficient way: by the GUURU chatbot, by the companies' most experienced customers, or by their agents.
Layerise
layerise.com
Layerise transforms the way consumer brands interact with their customers by offering a comprehensive a Customer Data Experience Platform (CDXP). Their solutions integrate customer data and experience, fostering deeper engagement, enhancing product experiences, and driving brand loyalty. With tools for product registration, digital user manuals, loyalty programs, and personalized marketing, Layerise helps brands optimize their operations, increase revenue, and promote sustainability. Founded in 2019, Layerise was created to bridge the gap between brands and their end-customers. At Layerise, they are committed to not only driving commercial value but also taking responsibility for their environmental impact. They are dedicated to increasing the demand for environmentally neutral solutions and significantly reducing CO2 emissions and pollution.
Apty
apty.io
Apty, a cloud-based software solution, helps enterprises streamline their operations and increase efficiency through guided employee experiences and proactive analytics that accelerate digital adoption and process compliance. Using Apty’s successful best practices methodology for digital adoption, enterprises can increase employee engagement and improve data hygiene. Every month millions of users worldwide use Apty to learn web-based apps and excel in their job at leading companies like Delta, Hitachi, Mary Kay, Wiley, and many more. Apty - Digital Adoption Done Right Apty’s all-in-one platform empowers you with reliable data that enables informed decision-making to increase your application ROI and employee productivity.
Glia
glia.com
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Glia's ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation. Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with more than 300 banks, credit unions, insurance companies, and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company is recognized by analysts for its innovation - including Gartner as a Cool Vendor, and has raised over $150 million in funding from top investors.
Ozonetel CloudAgent
ozonetel.com
CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications. * Unified Dashboards. For Effortless Omnichannel CX - CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels. * Deep CRM Integrations. For Unmatched Automation - With CloudAgent's readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster. * Superior Monitoring. For Transformed Agent Performance - CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.
Pack Digital
packdigital.com
Create shopping experiences, run A/B tests, and personalize your campaigns with the experience platform that's purpose-built for Shopify. Pack is the visual frontend for Shopify Hydrogen. Get a branded proof-of-concept up and running in hours, and launch a new storefront or shop in weeks. Pack does the heavy lifting without getting in your way, providing the tools you and your team need to build and manage your Shopify Hydrogen storefront.
OpenKM
openkm.com
OpenKM focuses on creating an Open Source Document Management System, which due to its characteristics, can be used in large companies as well as in SMEs. It is a very useful tool for Knowledge Management, Content Management, providing a flexible alternative and lower costs than other proprietary applications. The use of a Knowledge Management System in the company helps to manage, more efficiently, the collective intelligence that resides in the human resources of the company; This implies an increase of productivity in the short term. Through these systems, both information and knowledge generated in the organization are available globally.
Interfy
interfy.io
Interfy is a web-based platform designed to enhance the way users interact with their data through advanced integrations and automation. While specific features are not detailed on the landing page, the emphasis on JavaScript suggests that the platform provides a dynamic, interactive experience tailored to user needs.
Document Logistix
document-logistix.com
Document Logistix is a document management software provider that helps to eliminate the use of paper and automate digital workflows to improve business processes. Their in-house development team have been innovators in digitisation for 25 years. They help organisations to enhance current systems or achieve digital transformation from scratch to increase productivity and (post Covid) to ensure business continuity. Document management technology has risen in strategic importance as a critical component of any business and is no longer only a source of cost efficiencies. They provide their scalable document management software to an ever-expanding range of SME and blue-chip clients around the world. Their flexible platform helps organisations to manage the full life-cycle of documents and data from capture and indexing, through workflows with thresholds and alerts, to auto-retention and deletion that ensure regulatory compliance. If required, they can migrate legacy paper records in their in-house scanning bureau to help organisations to centralise records quickly. Thereafter, integration with your organisation’s current systems is crucial to deliver a collection of individual services, such as document ingestion, access controls, search, and publishing features. This new breed of content services can contain a set of microservices as an integrated suite, or with common repositories, to accommodate different user types in your organisation. Their software powers the operations of many high-document volume businesses, including major logistics companies, retailers, legal and insurance firms, charities, tourist organisations, government departments and law enforcement agencies. Their office in the USA works closely with District Attorneys, energy companies and manufacturers. Document Logistix is committed to understanding your business and its needs in order to provide the best document management solution, and ensure a demonstrable ROI on your investment.
Baklib
baklib.com
Baklib is a professional knowledge base & help document creation software. * Knowledge Base: Knowledge base, large, multi-source documents, complex content. * Guide: Guide, manual, document, medium-sized, clear structure, easy to navigate, easy to search.
Fabasoft Cloud
fabasoft.com
The Fabasoft Cloud gives you access to your Teamrooms and data in the cloud. Wherever and whenever, securely and reliably. The app connects you with colleagues and external business partners on the go. Unlimited, mobile, and secure collaboration in the cloud. The Fabasoft Cloud lets you: - Access your Teamrooms and data in the cloud quickly and easily. - Read, open and edit documents from the cloud and swipe between documents. - Upload images and videos from your image libraries into the Cloud – even multiple files at the same time. - Upload documents from other apps into the Cloud (e.g. e-mail attachments). - Synchronize documents from the cloud and access them in offline mode without using the Internet. - Refresh all of the documents, folders, and Teamrooms that you want to access in offline mode with a single tap. - Use LAN synchronization to download documents from other devices on the same network. - Search for data in all Teamrooms to which you have access rights. - Create new Teamrooms and invite contacts to Teamrooms. - E-mail links to documents and email documents as attachments. - Display documents in full-screen mode. - Quick and easy access to your worklist, including your tracking list in the cloud. - Sort the different lists on your worklist by date, activity type or object, in ascending or descending order. - Access your worklist on your Apple Watch. - Execute work items such as “Approve” or “Release” documents and other objects. - Protect your data in the cloud from unauthorized access. Only registered users who have been invited to the collaboration are authorized. - Authentication via the following methods: user name/password, client certificates, Active Directory Federation Service and the Austrian citizen card – depending the edition of the Fabasoft Cloud. In case of a permanent login, the device is bound to your user account using cryptographic methods. If your organization has enabled authentication via client certificates, the client certificate stored in the system key store will be used in case of a permanent login, otherwise you must import your personal client certificate into the Fabasoft Cloud app (e.g. using Apple iTunes). To use the worklist, you will need at least the Fabasoft Cloud Enterprise edition. Would you like to manage your documents in your own private cloud? The Fabasoft Cloud app also supports the Fabasoft Private Cloud. You can easily switch between your private cloud services and the Fabasoft Business Process Cloud. The Fabasoft Cloud is the cloud for secure business-to-business collaboration worldwide. All data is stored in high-performance data centers in Europe according to European data security and protection standards. The Fabasoft Cloud supports internationally recognized standards issued by independent auditors. These include ISO 20000, ISO 9001, ISO 27001, ISAE 3402 and most recently, TÜV Rheinland "Certified Cloud Service" certification. These seals of quality give you assurance and a common basis for comparison.
Doccept
doccept.com
Doccept is an electronic document management system that allows businesses to become more organized, more secure, and more efficient.
Vasion
vasion.com
Vasion enables organizations to digitize content and automate workflows to drive compliance, scalability, and accountability. With their SaaS platform, you'll give end users a seamless experience across Print, Scan/Capture, Workflows, and Content Management, with open APIs for simple third-party software integration. Organizations use Vasion to intelligently capture data from physical documents, build custom eforms, automate digital workflows, and leverage e-signatures, all with the robust security and control of enterprise content management. Vasion has the solutions to help drive efficiency, accountability, compliance, and finally deliver on the promise of digital transformation for all. Some features that set Vasion apart: 1. Intelligent Physical Capture - Convert paper-based data into actionable digital information and initiate workflows simultaneously. 2. eForm Digital Capture - Initiate digital native workflows via eForms and eliminate the need for paper whenever possible. 3. End User Print - Modernize print infrastructure by replacing servers, scripting, and GPOs with SaaS automation and self-service SaaS. 4. Workflow Automation - Deliver scalability and accountability through an enterprise-proven workflow automation engine. 5. Content Management - Ensure security and compliance with a best-in-class enterprise content management solution. 6. Output Management - Easily manage ERP/EMR initiated physical print jobs with confirmed delivery and secure release technology.
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