Page 10 - Top Emplifi Alternatives
Channel.io
channel.io
Channel Talk is an all-in-one AI Messenger dedicated to helping you provide VIP-level customer service. We provide live chat, team chat, CRM, marketing, and chatbot features that are designed to help you recognize key customers, and improve the quality of customer engagement at every stage of the customer funnel. It's the closest thing to an in-store customer experience for the online environment, helping you to turn first-time visitors into life-long regulars of your brand.
Capacity
capacity.com
Every company has customers and employees who need support. As demands rise, so do the tickets, emails, and phone calls that need attention—creating a repetitive, expensive, and painful support process that leaves customers waiting and teams overwhelmed. Capacity is a support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls—so your team can do their best work. We offer solutions for self-service, agent assist, and campaigns & workflows to over 2,000 companies worldwide. Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform, powered by technology and talent from Cereproc, Denim Social, Envision, Linc, Lucy, LumenVox, SmartAction, and Textel. Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis.
Callbell
callbell.eu
Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram.
CareAR
carear.com
With CareAR, you can achieve faster issue resolution, reduce dispatches, and improve customer satisfaction scores. Our Service Experience Management (SXM) Platform provides remote AR support and self-guided instructions to customers and service management teams, greatly enhancing the experience of customers, employees, and field staff. Benefits: • Faster Time to Resolution: Gain instant visual context – spend time solving the problem versus assessing the situation • Higher First Time Fix Rates: Get faster resolution powered by the annotation toolbox • Deflect Costly Dispatches: Increase remote resolutions and decrease unneeded dispatches through visual assistance and guidance • Knowledge Transfer: Reduce your skills gap and make experts more accessible to more junior field resources or contractors • Customer Experience: Raise customer satisfaction and NPS through unmatched quality, service, and capabilities • Lower your carbon footprint: Eliminate or reduce truck rolls to achieve issue resolution while lowering your carbon footprint and saving money • Self-solve Experiences: Boost self-solve effectiveness for customers and employees with step-by-step AR visual direction within each user’s device. CareAR Assist is the ultimate tool for service management teams looking to provide faster, more effective problem resolution, reduce downtime, and substantially save on travel and transport costs. CareAR Instruct provides detailed step-by-step instructions for customers and technicians, empowering them to self-solve issues leading to improved first-time fix rate, reduced customer service calls, and increased procedure compliance. CareAR Experience build enables any business user to create immersive AR and AI powered digital work instructions through a no-code point and click interface. Key Features • Multiparty Collaboration: Collaborate with as many team members as you like in real-time to solve issues remotely, using high-definition live video feeds. • AR Annotation Tools: Use CareAR's industry-leading AR annotation toolbox to annotate live video feeds and shared images, providing detailed visual guidance to quickly resolve problems. • Self-Solve Instructions: Deliver rich self-guided step-by-step instructions to guide customers and technicians through setup procedures, routine maintenance, troubleshooting guides, and repairs. • Experience Builder: Rapidly create experiences containing with the no-code point-and-click Experience Builder. Use 3D content, video, images, and text for easy-to-follow instructions to empower customer and technician self-service. • Integrated Search: Improve user access to information by providing search functionality directly within a self-solve experience. • Visual Verification: Use AI-powered object and state detection with image recognition to drive procedural compliance and ensure tasks are completed correctly and safely. • Instant Knowledge Sharing: Publish digital work instructions instantly and easily accessible via link, QR code, or via CareAR mobile app. • Rich Analytics and Dashboards: Get deeper insights into how teams are resolving field issues using CareAR's detailed dashboards and analytics, available to administrators, managers, and team leaders. • Surveys: Use CareAR's survey builder to instrument key performance indicators that matter to your organization and collect structured feedback from customers and technicians for rapid iteration. • True ROI: Leverage the data made available by CareAR to determine the return on investment in terms of improved performance, increased dispatch deflection, reduced resolution times, reduced truck rolls/onsite visits, and improved first-time fix rates. • ServiceNow: CareAR for ServiceNow is compatible with ServiceNow CSM, FSM and ITSM • Salesforce: CareAR for Salesforce is compatible with CareAR into Salesforce Service Cloud and Field Service Management • API: Integrate CareAR into your own customer service or field service management application easily via web API
People Pattern
peoplepattern.com
People Pattern provides audience insights to companies by using data science to turn public expression into actionable persona sets. Traditional market research is time-consuming, unreliable at scale and prone to bias. People Pattern uses complex data science techniques to extract actionable marketing insights from the ocean of unbiased opinions and data generated by social media users. We refer to this as audience intelligence.
Signpost
signpost.com
Signpost is the complete and automated solution to collect customer feedback, get more and better reviews, win new customers, get referrals and increase repeat business.
Missinglettr
missinglettr.com
Automatically grow your brand with each piece of content you publish. Missinglettr.com is an automated social media marketing solution, designed create strategic, automated social media campaigns that drive traffic for an entire year. Missinglettr is an all-in-one social marketing platform that turns your content into engaging social media posts and helps you solve distribution by finding the best influencers in your niche.
SOCi
meetsoci.com
SOCi is the leading CoMarketing Cloud for multi-location enterprises. We empower businesses like Ace Hardware, Jersey Mike's, Kumon, and Ford to automate and scale their marketing efforts across all locations and digital channels in a way that is brand directed, locally perfected, and data connected. Through the use of best-in-class generative AI and machine learning, the SOCi Genius platform provides multi-location enterprises actionable insights and recommendations while automating their most important workflows at scale. With SOCi, businesses can strengthen their digital presence across local search and social pages while protecting their online reputation driving improved customer engagement and market leading results. SOCi’s scalable and centralized platform technology provides every tool necessary for multi-location and multi-family businesses to manage their localized marketing efforts including: Intuitive Dashboard - upon signing into SOCi, users are greeted with a high-level, yet comprehensive and easy to read dashboard highlighting analytics, content performance across all locations using SOCi, conversations and comments that need attention, recent reviews, and more! * Listings: Take your local search visibility to new heights by ensuring accurate & consistent information across 100s or 1000s of business listings. * Listening: Discover and build an authentic content strategy, rich audience profiles and prove ROI of your campaign strategy with Listening. Listen in to your competitors, create sentiment analysis, and user-generated content all from with SOCi. * Local Pages/Locator: Deliver a branded and localized consumer journey, from awareness to conversion, across thousands of search-optimized pages. * Reviews: Coordinate brand-consistent responses to reviews, track review sentiment, and monitor competitive reputation insights to transform your reputation, everywhere. * Social: Enabling enterprise and local teams to deliver on-brand responses to social engagements and publish top-performing social content with streamlined multi-location workflows. * Surveys: Retain and grow your customers by proactively soliciting and managing customer feedback with the most powerful survey solution for local marketers. * Ads: Empowering multi-location marketers to effectively manage localized social advertising campaigns and boosted posts across 100s or 1000s of locations. * SmartBot: Drive real time engagement and generate leads 24/7 across all locations with automated chatbots on Facebook Messenger and Google Business Messages accounts, SMS capabilities. Easily build localized topics at scale in minutes and start capturing customer information and never miss a potential lead. * Insights & Reporting: Find out which locations are performing and which ones aren’t and leverage these insights to power your localized marketing strategy. Customize highly visual, engaging reports with multiple delivery options. SOCi Go (Mobile App): The same core SOCi platform you love, now on mobile. Post content, respond to customers and receive notifications on any mobile device, any time. SOCi serves as the infrastructure on which tens of thousands of local pages are being managed. SOCi is fully integrated with the top search, social media, and reputation management networks such as Facebook, Twitter, Instagram, LinkedIn, Google My Business, Yelp, and more.
#paid
hashtagpaid.com
#paid is a creator marketplace that connects vetted creators with the world’s most recognizable brands, like McDonald’s, Sephora, Samsung, and Disney. Together, creators and marketers collaborate and measure entire creator marketing campaigns in a centralized and integrated experience. The company empowers creators to do what they love, and brings trust to the creator ecosystem with proprietary technology solutions to large category problems, like fair pricing, algorithmic matching, and automated content usage rights that create true omni-channel creator marketing. Rather than rely on vanity metrics and influencers, #paid focuses exclusively on creators—and measures their impact on fundamental business performance metrics.The company is rated #1 for its customer support and managed services, and powers marketing teams and content creators from offices in Toronto, New York, Los Angeles, Chicago, and Miami.
Gainsight CS
gainsight.com
Retain And Grow Your Customers At Scale. Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.
Vendasta
vendasta.com
Vendasta provides an end-to-end ecommerce platform to 60,000+ partners who sell digital products and services to more than 5.5 million small and medium businesses (SMBs) worldwide. These partners include marketing agencies, independent software vendors (ISVs), and media companies. The Vendasta Platform allows these groups to easily adopt new solutions from a marketplace of cloud-based technologies that they can sell under their own brand to their SMB customers. The platform provides AI-driven marketing automation, sales tools, and an integrated CRM to facilitate go-to-market. It also includes project, orders, and billing management systems to help scale through robotic process automation. SMBs are provided one login for all solutions purchased under a Vendasta customer's brand. They enjoy a single integrated dashboard with prescription, context, and tracking. Using the Business App dashboard, SMBs are able to manage the information and solutions that make their businesses successful online.
Morph.ai
morph.ai
WhatsApp Chatbot & Business Solutions Morph.ai is a platform that on-boards businesses on WhatsApp and lets them create chat-flows for complex use cases. The platform can be leveraged to create WhatsApp chatbots for lead generation, customer support, e-commerce orders, booking of service, nurturing leads, sending notification and more Full description * Morph.ai is a cloud-based marketing automation solution that helps small to large businesses deliver personalized customer experience via WhatsApp chatbots. The platform's capabilities begin from on-boarding clients on WhatsApp Business API. Features of the platform include a chat flow builder, AI-based bots, multiple channels, lead nurturing, web and messenger marketing, CRM synchronization, analytics and more. Plus, it offers various tools for users to manage multiple marketing campaigns, website widgets, A/B tests, lead lifecycle, and automated follow-ups via the LiveChat plugin. Morph.ai features a chat flow builder that helps users define conversation direction, data properties, branching, modular blocks, user inputs, Rest API, email and SMS communication, templates and CRM synchronization. The solution includes chat marketing that helps manage fake leads, queries, topic subscriptions, and content integrations. Morph.ai can be integrated with popular SaaS solutions such as Hubspot, Pipedrive, Salesforce, Zoho and more.
TrueFanz Influencers
truefanz.com
TrueFanz helps content creators and brands to get paid to post online. On TrueFanz, your biggest supporters become active participants by offering them VIP access to your content. With TrueFanz you can give your biggest supporters access to content, community, and insight into your creative process. In exchange, you get the freedom and flexibility to do your best work while achieving your goals!
Minter.io
minter.io
Beautiful Twitter, Facebook and Instagram analytics reports, data exporting, benchmarks, hourly updates and other PRO features to grow your brand. *Advanced analytics. We provide more in-depth account, Hashtag and Competitor reports to help you grow your audience and increase engagement. * Multiple Reports. You can monitor multiple Instagram, Twitter and Facebook accounts, Hashtags and Competitors at the same time. The number of reports you can have is not limited. * Historical data for accounts and hashtags and time picker. You can easily access any data and time range for detailed information or compare time ranges with each other. * Data Export. All data in your reports can be exported to PDF, CSV, XLS or presentation. You can also schedule your reports to be automatically emailed to you. * Slack Integration. Get a quick overview of your account or hashtag performance to your Slack channel. * Team access. You can give other users permission to access your reports. This makes shared work easier between departments, as well as agencies and clients. * Ads analytics. We offer a feature to allow you to see paid vs organic data for promoted posts for single image posts, videos and carousels on your feeds. * Awesome support: We offer speedy, efficient responses anytime you need help by email and live chat!
BrandMaxima
brandmaxima.com
BrandMaxima is a leading influencer discovery and analytics SaaS platform with its world's largest Influencer database of 103.5 million influencers on Instagram, Tiktok, YouTube and Twitter. BrandMaxima's features includes Influencer Discovery, Influencer Analytics, Influencer Management & Outreach, Campaign Management and Campaign Reporting.
Seismic
seismic.com
Seismic is the global leader in enablement, helping organizations engage customers, enable teams, and ignite revenue growth. The Seismic Enablement Cloud™ is the most powerful, unified enablement platform that equips customer-facing teams with the right skills, content, tools, and insights to grow and win. From the world’s largest enterprises to startups and small businesses, more than 2,200 organizations around the globe trust Seismic for their enablement needs. Seismic is headquartered in San Diego with offices across North America, Europe, and Australia. To learn more, visit Seismic.com and follow us on LinkedIn, Twitter and Instagram.
DoneDone
donedone.com
If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on getting your work done. With DoneDone, customer support and product teams can work together more efficiently than ever before.
OkFans
okfans.com
Okfans is a subscription websites where content creators such as: YouTubers, fitness trainers, models, content creators, public figures and adult content creators can make money by starting their subscription business, in order to monetize their profession. Fans can pay for content (photos and videos, live streams) via a monthly membership.
Fanpage Karma
fanpagekarma.com
Leading provider for Social Media Analytics and Monitoring. Online analytics for Facebook, Twitter, YouTube, Instagram, LinkedIn and Pinterest. Create dashboards and benchmarks for your own social media profiles and those of competitors. Instant reports (Excel, PowerPoint, PDF) and email updates. All with just one click!
Hopscotch
hopscotch.social
Hopscotch provides self-service social media management services to users. Hopscotch offers clients the easiest way to manage their social media presence across social media networks. Users are able to manage multiple Twitter, Facebook, LinkedIn, WordPress, Instagram, YouTube, and Pinterest network accounts. They can easily switch between their social media accounts to compare statistics, manage posts, and automate many repetitive operations. The key factors at the core of our social media management platform include: * Time-saving * Easy to use * Affordable * Fast Hopscotch is currently in public beta. If you are interested in gaining instant access to our platform, simply sign up to start with our free forever plan.
Sked Social
skedsocial.com
Sked Social is your #1 Instagram-first social media scheduler. Create, source, share and cross-post your best Instagram content to Facebook, Twitter, TikTok, LinkedIn, YouTube and more in just a few clicks. * Visually plan your content weeks in advance - without limits. * Invite unlimited users to collaborate - for free! * Auto-post to Instagram and the rest of your channels. * Answer DMs, comments and tagged posts from the Inbox. * Turn Instagram followers into customers with a custom bio link. * Improve your social marketing results and prove your impact with detailed insights and reports.
Shopper Approved
shopperapproved.com
Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. We're also a two-time award-winning Inc. 500 company, an official Google Review Partner, and we have an A+ BBB rating. The thing that really sets Shopper Approved apart is our unique ability to help our clients to collect up to 10x more reviews than their competitors, and then display those reviews in as many strategic locations as possible, which drives more visibility, credibility, traffic, and conversions. Unlike other review platforms, we take a holistic, highly strategic approach to reviews and other forms of User-Generated Content (like Q&A), which, when search-optimized, gives our clients to ability to drive up to 4x more traffic to their website, and up to 9x higher conversion rates on individual product pages. We also offer a Double Your Reviews Guarantee - the first of its kind in the industry. Bottom line, if you just want reviews in order to check a box, then it doesn't really matter which review platform you use. But if you want to get more traffic and conversions, and become a leader in your industry, you want Shopper Approved. We have the reputation and the results that you need to take your company to the next level. If you want to see if we're a good fit, sign up for a free demo. There's no pressure and no obligation.
LiveAgent
liveagent.com
LiveAgent is a fully-featured Help Desk and live-chat software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2024. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 200+ integrations. Start your free 1-month trial, no credit card required. 200+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Email templates -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter/Instagram/Slack integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. LiveAgent for Startups: Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate.
Roster
getroster.com
Everyone has influence, and the best brands use Roster to harness it. With Roster, companies convert passionate customers into brand ambassadors that drive awareness on social media, boost marketing initiatives like reviews, and drive revenue. Roster's comprehensive toolset helps companies: (1) Recruit, Engage, and Reward a Community (2) Amplify Brand Awareness (3) Leverage User Generated Content (4) Drive Word of Mouth Revenue
Twig
twig.so
Twig is an AI-powered tool designed to help users quickly and easily find the answers they need from technical documentation without having to spend hours sifting through endless pages of documents. The tool works by semantically analyzing documentation, knowledge bases, past support tickets, and other data sources to provide accurate responses to customers' complex questions. This significantly reduces the costs of customer support by up to 30%. Twig's AI models are trained on publicly available data, allowing it to find and recommend relevant responses to user questions with confidence. The recommended responses include citations that increase the trustworthiness of the response by showing users where to find additional information. Twig also helps support agents become more productive by automating tedious tasks and providing powerful tools that replace busy work with human empathy. It enables agents to improve the quality of customer engagement by bringing higher minimum standards on response quality and helping them notice potential risks in responses. Twig can integrate with most popular documentation and knowledge base products, and it sanitizes data, removing any personally identifiable information (PII) to ensure privacy protection. Twig is an AI tool designed to significantly enhance the customer experience by providing accurate, relevant, and speedy responses to technical questions.
ViralSweep
viralsweep.com
ViralSweep is a software tool that helps brands to build, run, and manage digital marketing promotions like sweepstakes, giveaways, contests, instant wins, referral campaigns, and more. The software suite offers features such as A/B testing to optimize promotions, powerful integrations to plug into your current marketing stack, entrant fraud/spam prevention, user management for multi-brand handling, additional promotional entries via social actions, and detailed analytics of entrant information.
SurveySparrow
surveysparrow.com
SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by a whopping 40%. Its key features include: * Chat-like Surveys that switch from static to dynamic conversations. * Classic Surveys that ask one question at a time. * Offline surveys that let you collect feedback from even the remotest of places, internet-free. * Offline Survey App that serves as a kiosk for offline data collection. * NPS surveys to measure customer sentiment with a single question. * NPS Word Cloud and Sentiment Analysis to gain an in-depth view of customer sentiments. * 360° assessments to evaluate employee performance across various competencies and create personal development plans. * Multilingual surveys to translate your surveys into the languages of your choice. * Wide range of question types to gather a variety of data from respondents. * Click-free dashboard and highly advanced report filters for generating insightful reports. * Efficient user management to optimize your workflow. * White labeling to customize every element of your survey. * Sub Accounts to manage surveys independently under one parent account. * Single Sign-On to log in to our platform with just a single click. * IP Restriction to restrict account access only to trusted locations and networks. * Survey automation with recurring mode to gauge customer or employee pulse at regular intervals. * Survey sharing across a plethora of channels with the easiest sharing options. * Efficient integrations to avoid the hassle of using multiple software. * Custom CSS to add your own personal touch to every survey. * Workflows to automate recurring tasks and increase action efficiency.
Sociallymap
sociallymap.com
Managing your content has never been so easy. The right content in the right place at the right time. Social Networks, Blog, Newsletter, Collaborators… Enjoy the taste of automation.
Talkable
talkable.com
Talkable’s marketing technology empowers e-commerce brands to acquire & retain high-value customers through referral & loyalty marketing programs. As a single-source solution for your referral marketing and loyalty marketing needs, brands are able to create seamless user experiences designed to increase brand engagement and build brand affinity. For both referral and loyalty solutions, Talkable offers comprehensive segmentation capabilities, a built-in A/B testing suite, and best-in-class fraud prevention intelligence. Talkable is more than just a technology solution, we’re also your partner. As such, every client has a dedicated team of experts who will strategize, envision, create, deploy, optimize all of your campaigns. The customer success team will act as an extension of your marketing team designing referral and loyalty programs that exceed your expectations. Talkable is best suited for brands with $4M+ in annual revenue. Its enterprise clients on average see a 52X ROI from their referral programs. Talkable’s Marketing Solutions are used to: * Identify, target, and reward your most valuable customers through in-depth data analysis. * Acquire and retain your highest-value clients at a low cost * Drive more sales and increase revenue Talkable was founded in 2009 and pioneered the ability to digitally track the virality of word-of-mouth marketing which ultimately sparked the creation of Referral Marketing. Today, Talkable develops and implements long-term growth strategies targeting new customer acquisition, increased retention, higher LTV, all at a significantly lower CPA than other marketing channels.
Dataminr
dataminr.com
Dataminr puts real-time AI and public data to work for our clients, generating relevant and actionable alerts for global corporations, public sector agencies, newsrooms, and NGOs. Dataminr's leading AI platform detects the earliest signals of high-impact events and emerging risks from vast amounts of publicly available information. Dataminr's real-time alerts enable tens of thousands of users at hundreds of public and private sector organizations to learn first of breaking events around the world, develop effective risk mitigation strategies, and respond with confidence as crises unfold.