Top Cyara Alternatives
Freshdesk
freshdesk.com
Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.
Verizon
verizon.com
Verizon is an American wireless network operator that previously operated as a separate division of Verizon Communications under the name of Verizon Wireless.
Postman Web
postman.com
Postman makes API development easy. Our platform offers the tools to simplify each step of the API building process and streamlines collaboration so you can create better APIs faster.
UserTesting
usertesting.com
UserTesting is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers–from creation through execution. Built on top of a world-class, on-demand sourcing engine, customers can receive fast, high quality, opt-in feedback from both our proprietary and partner-sourced audience networks around the world. UserTesting offers the industry's most comprehensive experience research solution.
Twilio
twilio.com
Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.
RingCentral
ringcentral.com
RingCentral Contact Center is an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Intelligent Virtual Agents that understand customer intent. It offers over 300 prebuilt integrations (including leading CRMs) and a fully integrated, AI-powered workforce engagement management and analytics solution. RingCentral Contact Center is tightly integrated with the RingCentral MVP solution, offering customers the benefits of enterprise-grade voice infrastructure and integrated unified communications that enable seamless cross-functional collaboration.
Qase
qase.io
Qase is a modern test management tool built for QA and Dev teams with a modern and simple interface and powerful features. That's why thousands of organizations from all over the world are switching to Qase. It is an all-in-one test management solution. It includes test case management, defect management, test plans, test runs with informative reports, rich API, and webhooks. Qase offers integrations with the most popular issue trackers like Jira, Redmine, Trello, and many others. You create an issue without leaving the app – it will be posted automatically. Integration with Slack is useful when you want to get notified about test runs start. It is designed both for manual and automated testing. Through REST API, you can integrate with your automated tests and post results directly to the app. Webhooks will help to trigger builds in your CI.
BrowserStack
browserstack.com
BrowserStack is a cloud web and mobile testing platform that enables developers to test their websites and mobile applications across on-demand browsers, operating systems and real mobile devices, without requiring users to install or maintain an internal lab of virtual machines, devices or emulators. They have four primary products- Live, App Live, Automate and App Automate. Users can choose from more than 1,200 on-demand real mobile devices, browsers and operating systems and rely on a secure, stable and scalable infrastructure to support thousands of concurrent manual and automated tests. The subscription-based service was founded by Ritesh Arora and Nakul Aggarwal in 2011 in Mumbai, India and since then it has gained widespread acceptance in the web development community worldwide to test the layout and performance of a website from their desktop browsers. BrowserStack has over 25,000 paid customers and 2,000,000 registered developers in more than 135 countries. Global companies rely on BrowserStack for their web and mobile testing, including industry-leaders like Microsoft, ING, Mastercard, Dow Jones, Garmin, National Geographic, Volvo, NRK, HubSpot, Walt Disney and AngularJS.With offices in San Francisco, Mumbai and Dublin, BrowserStack is privately held. In January 2018, BrowserStack raised $50 million Series A from Accel.In October 2015, BrowserStack was recognised as Bootstrap Champ by Economic Times Startup Awards. In May 2019, Ritesh Arora was interviewed by Anand Daniel from Accel Partners in #InsightsPodcast series.
JustCall
justcall.io
JustCall: The All-in-One Business Communication Platform Connect with prospects and customers across voice, SMS, email, and WhatsApp. Automate workflows with 100+ integrations and AI magic, and watch your business grow on autopilot. Trusted by 6,000+ businesses globally, JustCall equips customer-facing teams to deliver flawless customer interactions fueled by real-time and post-call AI insights. Top JustCall features to watch out for: * Inbound and outbound calling * Send and receive SMS & MMS * Sales dialer (Auto, Predictive and Power dialers) * SMS Workflows * SMS Bots * Multi-level IVR * Real-time agent assist * AI-powered SMS Copilot * AI coaching * Sentiment analysis * AI call scoring * Live call monitoring * Shared WhatsApp inbox * Automatic call distribution (ACD) * 100+ CRM integrations * Business phone numbers in 70+ countries
MightyCall
mightycall.com
Created by a team with over 20 years of expertise in virtual telephony, MightyCall’s Call Center easily adapts to your business workflow. Our customizable settings ensure the solution fits your unique needs, leading to simplified communication and improved revenue. Standout Attributes: Real-time feedback tools, dedicated supervisor workspaces, and detailed agent performance reports offer efficient management and in-depth performance analysis. Effective Call Handling: Efficient call management features and multi-level IVR systems ensure smooth, prompt responses to customer inquiries. Streamlined Record Keeping: Voicemail transcripts facilitate easy reference and efficient follow-ups. Intuitive Interface: A user-friendly interface houses these robust functionalities, simplifying navigation and operation. Unwavering Support: Our committed support team stands ready to assist with live onboarding or any other issues, emphasizing our dedication to your satisfaction. Choose MightyCall for a partnership that boosts your business communication to new heights in the landscape of virtual telephony.
Five9
five9.com
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact center performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™. Our cloud-native, scalable, and secure platform includes contact center; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,400 partners; and innovative, practical AI, automation, and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide.
Talkdesk
talkdesk.com
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. They believe that better customer experiences start with AI. Their automation-first customer experience solutions optimize their customers’ most critical customer service processes. Their speed of innovation, deep vertical expertise, and global footprint reflect their commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies around the world, including Acxiom, Fujitsu, Hunter Douglas, IBM, Trivago, Tuft & Needle, YMCA, and 2U partner with Talkdesk to deliver a better way to great customer experience. Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Along with their flagship CX Cloud, they offer Talkdesk industry Experience CloudsTM which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. They offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences.
Hotjar
hotjar.com
Hotjar is a behavior analytics company that analyses website use, providing feedback through tools such as heatmaps, session recordings, and surveys. It works with web analytics tools such as Google Analytics to offer an insight into how people are navigating websites, and how their customer experience can be improved. Founded in 2014, Hotjar is run completely remotely by over 100 team members across 20 countries and is used on over 500,000 sites worldwide.
Dialpad
dialpad.com
Get business VoIP with Dialpad and connect your team with a cloud phone system that makes business communications easier and more efficient. Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
Webex
webex.com
Webex Webinars (formerly Webex Events) is a scalable webinar platform that can create engaging and impactful experiences for everyone, from small sessions to massive global audiences. Make webinars inclusive, engaging, and interactive: • Encourage active participation with moderated Q&A, live polling, chat, emoji reactions, and gesture recognition • Let attendees listen in their preferred language with live interpreters included in session • Dive deeper into topics or encourage connections with breakout sessions Deliver professional and custom webinars at scale • Manage the stage and content that your audience sees before, during, and after the event • Curate the attendee registration experience with custom branding options and themes • Rehearse the entire presentation with co-panelists before going live • Accommodate up to 100,000 attendees • Reach global audiences with real-time translations in 100+ languages
Nextiva
nextiva.com
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
ServiceNow
servicenow.com
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
Aircall
aircall.io
Aircall is the customer communication and engagement platform, designed for sales and support teams. It is an entirely cloud-based voice solution, easy to use, reliable and integrated with all CRMs and critical business and conversational tools such as Salesforce, HubSpot, Intercom, Slack, Gong, and many others. Through a combination of its powerful software and dedicated people, Aircall helps SMBs drive productivity and turn customer and employee satisfaction into key growth drivers. Aircall has expanded its international footprint and currently has over 700 employees from 40 nationalities spread over 6 offices and was named one of Built In’s Best Places to Work. As part of the Deloitte Fast 500 list, Aircall achieved centaur status after securing over $100 million in annual recurring revenue earlier in 2022.
Vonage
vonage.com
Vonage (, legal name Vonage Holdings Corp.) is an American publicly held business cloud communications provider. Headquartered in Holmdel Township, New Jersey, the company was founded in 2001 as a provider of residential telecommunications services based on voice over Internet Protocol (VoIP). As of 2020, Vonage reported consolidated revenues of $1.25 billion Through a series of acquisitions beginning in 2013, Vonage, previously a consumer-focused service provider, has expanded its presence in the business-to-business marketplace. Vonage's offering includes unified communications, contact center applications and communications APIs.
CallHippo
callhippo.com
CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
8x8 Work
8x8.com
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work elevates the quality and reliability of your business communications system: - Give your business a competitive advantage with a modern cloud-based phone system. Industry-leading global coverage in over 55 countries backed by a 99.999% uptime SLA guarantee. - Get award-winning voice quality in the office or on the go, powerful analytics, and a single administration platform to manage all your locations. - Use one app for all your business communications needs. Consolidate vendors to simplify IT management and boost employee effectiveness and productivity regardless of work styles, locations, or devices. - When ready, seamlessly expand to the 8x8 XCaaS platform and let 8x8 be your one-stop shop for voice, video, chat, contact center, and APIs. - 8x8 maintains various industry-leading security and third-party compliance certifications, and our security program is designed to protect the confidentiality, integrity, and availability of our customers’ data. - 8x8 has been a leader in cloud communications for many years, and innovation runs deep in our company’s 30-year history. We have been awarded over 300 patents covering diverse aspects of our service, infrastructure, and UX design and functionality. The 8x8 Work capabilities include: - All-in-one collaboration from desktop and mobile devices with voice, video, and instant messaging. - Enterprise-grade PBX features include voicemail, transcription, business SMS/MMS, fax, emergency services, and more. - Multi-level auto-attendant and flexible call routing rules and flows. - Department-level call queues and effective queue management capabilities. - Schedule, host, and manage large video meetings with up to 500 participants from a web browser, desktop, or mobile device—live stream even larger meetings, such as company-wide meetings and town halls, directly on YouTube. - In-meeting chat, virtual backgrounds, recordings, polls, breakout rooms, live translation and closed captioning, and AI-generated post-meeting summaries for important highlights and key moments. - 1-1 or group private and public chat rooms. Set your presence status, share links and files, and quickly access previously shared documents. - Coaching and speech analytics features and actionable business insights using built-in analytics that capture historical and real-time data from all interactions. - Out-of-the-box integrations with 40+ enterprise apps, including Salesforce, ServiceNow, and Microsoft Teams. Right-fit telephony integration options for companies standardizing on the Microsoft ecosystem. - Composed, personalized experiences for key organizational roles, such as IT administrators and receptionists, to boost user productivity.
Userfeel
userfeel.com
Discover your visitors issues and doubts with a better user testing tool. The only user testing tool that requires no subscription or monthly fees to get unlimited access to all features, with no hidden upgrade fees. Get better insights from our panel of high quality testers. Unlimited users, unlimited screener questions, access to a qualified, multilingual, ever-expanding panel of 140,000+ users, ability to use your own panel, user testing for mobile apps, websites, prototypes, both moderated and unmoderated testing, automatic voice transcription, ability to test non-English websites and apps even if you don't speak the language, annotations, reports, exports, highlight reels, local download of the videos, export of the videos to YouTube, template tests curated by experienced UX researchers and much more. No credit card required to sign up and begin setting up and previewing your tests.
Browserling
browserling.com
Browserling is a web-based solution for quickly cross-browser test the websites in all the most popular browsers.
Ghost Inspector
ghostinspector.com
Ghost Inspector is an automated browser testing service that allow you to monitor and test your websites using real browsers from the cloud. We offer a cohesive solution for easily creating, recording, managing and running your tests. Review detailed test results and get notified when failures occur. Ensure that your websites and applications are working as expected by testing them end-to-end from a user's perspective in the browser.
Cloudtalk
cloudtalk.com
Make CX your greatest advantage with CloudTalk’s business-calling software. Call directly with CloudTalk, access all customer data, and automate tasks. Experience the future of business calling with CloudTalk. Access 160+ international numbers, increase call efficiency by up to 87%, and save your team time for what really matters — increasing customer satisfaction. Make and receive calls directly with CloudTalk's Click-to-Call feature. Eliminate repetitive tasks and automate your workflows. Sync contact details, past interactions, call recordings, and SMS across both systems with an effortless two-way synchronization. Customize your setup and customer experience with over 35 integrations. Choose how inbound, outbound, and missed calls are logged with advanced call logging features. Log important information directly into your CRM at the end of each call with the Speech-to-Text transcription feature. Gain a comprehensive overview of interactions by synchronizing SMS messages sent from CloudTalk to your CRM account, ensuring no important information is missed when closing deals. Learn how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today. Schedule a demo with one of our specialists today!
Close
close.com
Close is a bootstrapped, profitable, 100% remote, ~100 person team of thoughtful individuals who value autonomy and impact. They are eager to make a product their customers fall in love with over and over again. They startups & SMBs. Since 2013, they have been building a CRM that focuses on better communication, without the hassle of manual data entry or complex UI. Their goal: double the productivity of every sales rep. Their values: 🏡 Build a house you want to live in 🚫 No BS 🤝 Invest in each other 💪 Discipline equals freedom 🥇 Strive for greatness How they work together: * Productivity, Quality & Impact: They don’t track hours. They trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. * Asynchronous communication & collaboration: They have team members all over the world. They don’t expect anyone to work untraditional hours, that means their default is async. Most teams have 2-5 hours of internal meetings weekly. * Appreciation for Deep Work: *During your normal work day, not after a day of meetings*. * Autonomy & Freedom: Create a work environment that is sustainable for you. They place a high amount of trust and responsibility with their team members from the start.
TestProject
testproject.io
TestProject is the world's first 100% free test automation platform for Web, Android, iOS and API testing, trusted by over 150,000 users in the testing community. TestProject helps testers and developers ensure quality with speed, by eliminating maintenance & setup hassles and empowering Selenium & Appium with AI self-healing technology. No matter your skillset, TestProject has all the tools you need to ensure a top-notch automation experience, using advanced codeless features or open source SDK compatible with native Selenium APIs. To top it off, you also get to leverage their useful Addons library, out-of-the-box beautiful test reports, seamless integrations into your CI/CD pipelines, worldwide team collaboration options to boost efficiency, and all of this at no cost. By fostering a collaborative community that can come together, as individuals and in teams, TestProject is shaping the future of software testing and helping teams overcome testing challenges with ease and deliver flawless products. Founded in 2015 and acquired by Tricentis in 2019. To learn more, visit https://testproject.io/
NICE inContact
incontact.com
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
Automation Anywhere
automationanywhere.com
Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation.
KrispCall
krispcall.com
KrispCall is a cloud telephony system for modern businesses, offering advanced features for high-growth startups and modern enterprises. With KrispCall, you can instantly get toll-free, local, mobile, and national phone numbers in over 100 countries. You can call or text right away, track and listen to call recordings, integrate with your favorite CRM system, set up a multi-location call center for sales and support in the cloud, and more. Using KrispCall, businesses can quickly and easily enter new markets and provide customers with a better experience, without needing to invest in costly physical infrastructure. It is an affordable and efficient solution that allows firms to expand their operations and improve customer engagement. KrispCall provides enterprise-grade capabilities on an accessible platform to any organization. Whether you're a startup trying to get more customers or a distributed organization trying to connect multiple systems, this is the perfect solution for you.