Sendlane
sendlane.com
Sendlane’s unified email, SMS, reviews, and forms solution empowers eCommerce brands to consolidate their tech stack and leverage deep-data customer insights to generate more revenue, increase retention, and deliver exceptional customer experiences on autopilot. Ready to take a test drive? Get your free 60-day trial of Sendlane today, no credit card required! Features: - Email Marketing - Marketing Automation - SMS Marketing - Reviews - Forms - Experiments - Multivariate Testing - Sendlane Beacon - Tracking - Multivariable Segmentation - Real-Time Analytics - Deep-Data Integration
Rannko
rannko.com
Rannko is at the forefront of digital reputation management, helping business owners large and small grow their brand and improve public perception. Turning your customers into your very own brand ambassadors. Concentrating on “Local First” Rannko is able to help your business flourish through our intuitive easy to use platform that features three key products; Review Management, Meerkat Social Media & PowerListings Management. Rannko is your hub, your central command and online personal assistant that brings together reputation, social and networking. Primary Products: Review Management - Make maintaining an online presence and interacting with your customers simple and effective. Consolidate reviews from multiple platforms to one single timeline. Our review management system makes achieving 5 star customer satisfaction as easy as a click of the mouse. Meerkat Social - Interacting across all of your social networks has never been easier! Create a customized weekly scheduling queue for scheduling posts. Share industry related curated content from 1 of our millions of article and get a consolidated look at timeline and brand assets all with the push of a button. PowerListing Management - Take back control of your online brand across 60+ digital services & citations, synchronize your business info, rank higher and be easily found across the web no matter what platform or device your customers use, thus enhancing your SEO and search results.
Macorva
macorva.com
Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Its solutions bring together frictionless feedback, advanced analytics, and artificial intelligence to transform insights into targeted resources and response plans that help the organization make the most of its experience data. Instead of getting bogged down in data, it uses Radiant AI to free up time and focus more on actions that create impactful change. From connecting every employee and manager with proven next steps to closing the feedback loop and improving outcomes, Radiant AI is the personal coach in driving better employee and customer experiences. Macorva EX is an advanced, AI-powered employee experience platform, with surveys, pulse checks, engagement scoring, benchmarking, driver analysis, eNPS, 360° feedback, and more. It effortlessly builds dynamic, mobile-friendly, engaging feedback experiences and unlocks key insights with automated, intuitive reports. It spends less time on analysis and more time taking action with Radiant AI by connecting every employee and manager with proven next steps to close the feedback loop and improve outcomes. With features like SMS survey notifications and the ability to identify standout employees, Macorva EX empowers it to better manage the team, recognize silent superstars, and mitigate flight risks. Macorva CX provides engaging omnichannel customer experience (CSAT/CES), brand experience (Net Promoter Score), product experience, and digital experience surveys to capture actionable insights throughout the customer journey. It makes detailed custom dashboards in a few seconds and generates AI reports to spot trends and identify outliers. Its advanced AI even creates personalized communication scripts to respond to every individual survey. It gets higher response rates with mobile-first surveys and boosts the online reputation effortlessly with AI-generated social reviews. Macorva CX provides a deeper understanding of the customer's journey, helping to improve their experience and the business. Macorva MX is designed to streamline the management process and boost team performance with AI-generated resources and centralized storage for all employee performance data. Its platform listens and learns from the data, incorporates company objectives and cultural values to automatically generate performance reviews, development plans, OKRs, SMART goals, and more. These AI-generated features save the manager over 100 hours per year, enabling informed decisions and driving performance to achieve the company's goals. Macorva seamlessly integrates with over 80+ HRIS and CX platforms, streamlining workflows and simplifying data management by automatically syncing employee and customer information. Its entire interface supports multiple languages and full localization.
Chatmeter
chatmeter.com
Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time impact through relevant insights in critical moments that matter. Chatmeter understands the challenges of multi-location, and omnichannel reputation management, and has created a scaled platform that enables end-to-end visibility for everyone, from local owners to executive leadership. With a 93% customer retention rate, Chatmeter is the brand reputation partner of choice across the retail, restaurant, healthcare, and financial services industries, and more.
Pypestream
pypestream.com
Pypestream is a self-service automation platform that transforms how businesses engage and empower their customers. Founded in 2015 with the belief that customers deserve better, our digital platform provides exceptional customer service on any channel, anytime. We cater to clients across multiple industries, primarily enterprises in the Fortune 500, who are dedicated to delivering positive customer experiences. Pypestream serves midsize to large companies in a variety of industries, such as insurance, healthcare, travel, telecommunications, streaming, financial services, and eCommerce, who are committed to delivering exceptional customer experiences.
RateMyService
ratemyservice.io
Get More 5-Star Reviews with RateMyService! RateMyService is a customer satisfaction (CSAT) solution that seamlessly integrates surveys into your team's email signatures. Positive feedback directs clients to your review site (Google, Facebook, Trustpilot, Yelp, or TripAdvisor), boosting your online reputation. Negative feedback is handled internally, connecting clients with a manager to resolve issues promptly. With RateMyService you don't only boost 5-star reviews, you also evaluate team performance, identify underperformers, and highlight areas for staff improvement and training.
Saysimple
saysimple.com
Connect with your customers via WhatsApp Business, Facebook Messenger, Instagram Direct Messenger, Livechat, email and many other channels. Centralize customer contact, collaborate with colleagues on incoming messages and answer FAQ’s questions automatically with Saysimple. Saysimple, an omni-channel customer communications platform, built to leverage digital customer service from one single workspace for cross-functional teams. Enjoy closer collaboration, effective workflows and more satisfied customers.
Chat Board
chatboardapp.com
Chat Board is a web app that helps you automate business customers’ communication with artificial intelligence-driven chatbots and a chat system integrated with the most-used platforms. Seamlessly connect OpenAI (ChatGPT) and Google to unlock powerful AI features.
VoiceSpin
voicespin.com
VoiceSpin is a global cloud-based VoIP telephony provider offering call center solutions that enable businesses to effectively manage their inbound and outbound communications with prospects and customers through voice and SMS text messaging. Get international local numbers from 160+ countries and expand your global reach while improving your Call Answer Rates with local caller ID. Empower your sales team to make thousands of outbound calls with an AI auto dialer that connects leads to the best-suited agents based on the probability of making a successful sale. Streamline your inbound call management with features like IVR, call routing, inbound call queues, and queue callbacks to deliver quick and efficient support and improve customer experience. Leverage real-time dashboards and advanced analytics to keep track of the most critical call center metrics and KPIs and make data-informed decisions. Review call recordings to uncover inefficiencies in your processes, assess agent performance, and identify agent knowledge gaps and training opportunities. Automate call quality monitoring with AI speech analytics. Prevent compliance issues with keyword spotting, real-time warnings, and call whispering. Schedule and run bulk SMS campaigns customized to specific audiences, scale your outreach efforts, and drive more customer engagement. Integrate your call center with 50+ leading CRM systems and business apps to automate agent workflows and provide agents with more context for delivering more personalized experiences.
SharurAI
sharurai.com
SharurAI is a dynamic player in the AI application building arena, offering on-demand AI chatbot services that are transforming the way businesses engage with their customers. With a focus on cutting-edge AI technology, SharurAI specializes in crafting custom AI chatbots tailored to the unique needs of businesses across various industries. Our mission is to harness the power of artificial intelligence to enhance customer interactions, boost efficiency, and drive growth. We pride ourselves on our ability to create AI chatbots that seamlessly integrate into your existing systems and processes, delivering personalized and efficient customer support, sales assistance, and more. At SharurAI, we understand that every business is unique, and that's why we work closely with our clients to develop AI chatbots that align with their specific goals and objectives. Whether you're looking to streamline operations, improve customer satisfaction, or drive sales, our team of AI experts is here to bring your vision to life.
Chatgen.ai
chatgen.ai
Chatgen is a hybrid bot chat platform with custom bots. With Chatgen, you can automatically convert anonymous site visitors to qualifying leads and also book more meets 24/7" ChatGen has built a Machine Learning (ML)- backed engine that enables businesses to have chatbots that can converse with users. These chatbots aid businesses across functions: Marketing: From basic chatbots, conversational landing pages to generate leads and conversational Ads to optimize CTR to embedded bots that optimize Click to Action. Chatgen primarily is used to maximize your lead capture not only on the Website but also at places where your visitors visit your brand Support: Chatbots that use AI to build automated responses to common customer queries, freeing up the support staff to deal with more pressing customer support challenges. #customersupportautomation Product discovery: Chatbots that make product discovery easy for online shoppers — increasing sales and building loyalty for eCommerce companies.
ChatSupport
chatsupport.co
Provide world-class support to your customers and convert more leads. Customizable widgets, unlimited staff members, 24/7 support, and more! Try for Free!
CommBox
commbox.io
CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, digital engagement, business automation, conversational AI, and generative AI chatbots. CommBox helps organizations automate their repetitive work, optimize customer journeys, boost customer service teams’ productivity, and stay ahead of evolving customer expectations in the digital-first landscape. CommBox empowers support and sales teams to better engage with customers on their preferred messaging communication channels, such as SMS, Messenger, WhatsApp, Google Business Messages, and more, with the only autonomous communications platform. CommBox's 350+ enterprise customers benefit from reduced operational costs in call centers, increased customer satisfaction, and higher agent productivity. Discover the CommBox experience: visit www.commbox.io
Richpanel
richpanel.com
Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. * Self-service portal to automate repetitive questions. * Multi-channel help desk & live chat. * Reply faster with context. * Get sales through live chat. * Comprehensive customer service reports.
Blazeo
blazeo.com
We are an ad conversion platform. As a tech-enabled services business, the services we provide include lead capture, lead qualification, appointment setting, and retainer signing. The tools we use to do this include live chat, voice call centers, virtual assistant, and SMS communications. The tools we provide are highly customizable, allowing our services to grow as our clients expand. Our industry trained agents provide expertise for each customer, 24/7. We aim to be the most support-centric, comprehensive solution for our customer in our niche.
Heyday AI
app.heyday.ai
Heyday is a next-generation live chat solution that combines the power of artificial and human intelligence to deliver the ultimate customer experience by enabling highly personalized customer conversations. Our Conversational AI acts both as a first-line, self-serve customer concierge that helps customers help themselves, and as a nifty virtual assistant that helps boost customer service agents’ efficiency. Heyday’s intuitive agent hub is available on any device, so you can delight customers whether you’re at your desk or on the go. With Heyday you can: * Automate answers to first-line customer service queries, qualify customers and automatically triage more complex questions to escalate them to the right agent * Collaborate with a unified team inbox to deliver a superior customer experience * Create shopping carts on the fly directly inside the chat, thanks to powerful e-commerce integrations * Gather valuable customer insights to enrich your CRM * Create templates or leverage AI-recommended quick replies to boost your efficiency and save time * Retarget customers on a highly personalized level with order tracking notifications, product upsells, customer satisfaction surveys, etc. * Customize your agent notifications so you never miss a beat * And more! Heyday is ushering in a new era of live chat. Download today to give your customer service team AI superpowers.
Zowie
getzowie.com
Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology. * Free analysis of your automation potential | Know what you’re buying! * Free omnichannel inbox | Get savings on tech. * Tons of integration | Connect with Shopify, Magento, Klaviyo, Zapier and take your automation to the next level. Use Zowie and… 1. Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%. 2. Care – enables agents to resolve complex cases and increase CSAT by 12%. 3. Sell – detect buying intent and convert up to 40% more clients.
SMSFactor
en.smsfactor.com
Business SMS sending solutions: Try out our platform today and choose SMSFactor ro reach all of your business objectives.
Saabu.io
saabu.io
All-in-one CRM for Growing Sales Teams. Convert more Leads into money with a high-performance Marketing Automation Platform — built for teams that can handle massive GROWTH
Ivy.ai
ivy.ai
Ivy.ai transcends the chatbot landscape as a scalable, AI-powered communication platform revolutionizing customer support. As the industry leader, Ivy offers high-IQ chatbot solutions tailored for higher education, healthcare, government, and the private sector, providing an enriched feature set that amplifies information access, slashes staff workload, and elevates operational efficiency through 24/7 autonomous omnichannel support. With cutting-edge AI, Ivy's chatbots orchestrate personalized, conversational assistance across web, SMS, voice, and email, reshaping support interactions into seamless, intelligent conversations.
Red Oxygen
redoxygen.com
Red Oxygen is a business SMS delivery, billing and compliance service provider. We offer API and software solutions that work where you work. Sending SMS is simple with features such as: * Distribution lists * Mass texting using templates * Template storage for frequently used messages * Signatures * 2-way texting * 10dlc brand and campaign management * Message threading * Free technical support Partnering with Red Oxygen means adding the ease of our SMS solutions to profit sharing, 10dlc compliance, and our unique micro-billing engine that gives ISVs the flexibility and support they need to excel. Red Oxygen is dedicated to extraordinary customer service, with branch locations in the US, Canada, Australia, and the UK. As trusted experts in the field of global messaging, we have supported over 300,000 users in 50+ countries, from mom and pop shops to Fortune 500 companies.
AndroSMS
androsms.com
Androsms is a bulk messaging service for businesses, organizations, and individuals. We offer a fully-featured business SMS platform to enhance communications and improve business operations. Using our platform, our clients can quickly deploy short and important SMS text messages. Our SMS platform allows for SMS API integration, SMS information services, Manage SMS Templates, Used Unused SMS, SMS campaigns, and more. 1. Send BULK messages directly from your PC (even to contacts not saved in the address book) 2. Scheduling of time and date. 3. Send Unicode messages. 4. Manage SMS Templates 5 Personalized sender SIM ID 6. 180 letters per message are the limit. 7. Detailed Delivery reports 8.Utilization of Unused Messages provided by Sim Operator
SMSPortal
smsportal.com
Easily manage your SMS marketing campaigns and Transactional SMS using next generation platform that is reliable, scalable, fast and extremely secure, putting you in control of your data while protecting valuable client information as well.
Ring.io
ring.io
Ring.io is a sales engagement platform that is all about bringing your prospects closer to your sales reps. Ring.io uses carefully picked, data-backed, high-engagement channels that let you reach your prospects and not hear crickets: SMS/MMS, email, phone, and video for sales. It's an all-in-one platform and, by leveraging integration with your CRM, you can finally focus on selling and forget about chasing another magic software to add to your toolbox. Ring.io innovates sequences, making them data-driven and non-linear. Fancy way of saying that your selling process now dynamically adapts to the changes, be that your CRM data, manual input, or signals detected by Ring.io - you get more deals closed, faster.
Instasent
instasent.com
Bulk SMS. Cloud Platform with delivery reports, contacts agenda, customizable sender, campaign scheduling and unsubscribe option. It works for over 200 countries. The highest delivery rates for the best price (bulk offers available). Live 24/7 support. API integration available. Also Integration with Bitrix24, Sales Manago and Connectif among others.
Swell
swellcx.com
Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.
Redtie
getredtie.com
The Redtie allows small business owners to share marketing materials such as documents, images, audios and videos over a simple text message. Redtie is an advanced, text messaging solution that lets you send attachments just like you would in an email. Text messages are sent with a link to access attachments that are stored in a secure cloud. Redtie also scales to send messages and attachments to one or hundreds of users at a time.
Infuse Reviews
infusereviews.com
Infuse Reviews is an innovative and affordable online review management software, you can Request, Respond, Display, and Share Reviews all from our easy-to-use dashboard. You can also create customized Digital Signage with online reviews automatically included, as well as Rewarded Surveys with dynamically generated content for your website.
Amazeful
amazeful.com
Amazeful is an online reputation management platform for local businesses. We help companies to gather online customer reviews and be chosen by more potential customers. It’s an efficient tool to generate sales, increase trust and stand out from competitors. The platform’s in-depth reporting and analytics provide valuable data that helps businesses improve online ratings, drive traffic and optimize the customer experience. How does it work? Amazeful sends an automated message/email to your clients inviting them to leave a review. Clients leave reviews on Google, Facebook, or other similar sites. You get a simple and easy-to-use dashboard with all reviews that help you monitor your online reputation. Reviews not only have the power to influence consumer decisions but can strengthen a company's credibility. Turn your happy customers into 5-star reviews and be the first choice over competitors!
Review Tool
reviewtool.com
Get more reviews for your business, track your online reviews, and display them on your website with Review Tool's review generation and management platform. We are the #1 review management software, the best alternative to Podium and Birdeye.
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