Page 27 - Top Business Apps - Tanzania

Dexem

dexem.com

French SaaS software publisher, Dexem helps companies modernize their call management and create lasting links with their customers by telephone. With Dexem: - Analyze the origin of your calls (campaigns, media, traffic sources) and optimize your marketing investments using Call Tracking. - Automate the qualification and routing of your incoming calls using the Interactive Voice Server (IVR). - Manage your teams' incoming and outgoing calls and improve their efficiency with Call Manager. More than 500 companies trust us. Like them, modernize your call management with Dexem!

DialLink

diallink.com

DialLink empowers SMBs and startups to take control of their communications with a powerful cloud-based phone system that’s easy to use. Centralize your calls and messages for seamless communication and improved customer satisfaction — all without the need for extensive resources or IT expertise. AI-powered capabilities provide deep insights into your communications, streamline follow-ups by identifying key takeaways and action items, generate human-sounding greetings and IVR menu recordings from your text, and automate a variety of routine tasks — so you can focus on growing your business instead of managing communications. Web, desktop, and mobile apps enable teams to manage their business interactions from anywhere, so they stay connected and responsive. DialLink offers plug-and-play setup that makes getting started a breeze, as well as seamless integration with your other business tools and the flexibility to scale as your business grows. With DialLink, SMBs and startups get the functionality and support traditionally reserved for large customers, helping them deliver professional, efficient communications that drive long-term success without enterprise-level costs.

Edify

edify.cx

Edify is a one-window, global communications platform with the tools to connect every person, system, and channel inside and outside an organization. It unites contact center (CCaaS), unified communications (UCaaS), and APIs with every channel, powered by AI, in one cloud-native no-code package. Edify's mission is to activate the collective power of business users & developers to create experiences employees & customers love.

Fonada

fonada.com

Fonada offers end-to-end customer engagement broadcasting solutions for businesses. It helps organizations send promotional offers, alerts, updates, and more through Automated calls and SMS. Fonada was founded in 2018 with a mission to help startups reach millions of customers and become a household name. It was founded by Mr. Nitish Gopalani and Sumit Mohan Saxena. Since its inception, it has come a long way and helped over 200 businesses innovate, boost brand image, and enhance ROI through strategic insights by staying ahead of the market.

FoneBox

frontstage.cc

FrontStage brings the flexibility of unified management of all communication channels of your Omni-Chanel communication strategy in the emerging digital era. With a single platform, you will replace the existing heterogeneous environment of various single-purpose applications. We will individually connect it to all key corporate information systems and thus completely merge with your business processes and procedures. If you are missing some specific applications or processes, we will supplement them as a customer module developed to order, so that no link is missing in the overall communication strategy and business procedures. By using advanced technologies, artificial intelligence and machine learning, we will automate repetitive procedures and increase the quality of care provided. FrontStage will not only play a role in customer support, but will also bring you invaluable data about your customers' interactions and requirements. The new generation of FrontStage will increase the loyalty of your customers, increase your knowledge of their behavior and at the same time dramatically reduce your operating costs.

Geomant

geomant.com

With offices worldwide and certification by leading technology providers, including Buzzeasy, Avaya, Microsoft, Genesys, and Cisco, Geomant is a well-established, innovative Software Developer and Systems Integrator specializing in solutions that improve efficiency, optimize the workforce, and strengthen contact center operations–and an AI-first approach. As part of Mtech, Mplus Group's advanced technology business unit, Geomant encapsulates cutting-edge AI technologies, such as AI Studio, LiveCoach, Insights, and much more. They are here to help businesses navigate the challenges of integrating and managing communication solutions within multiple systems and environments.

Goldfish.ie

goldfish.ie

Goldfish is an Irish-owned cloud telecoms company that provides VoIP services to businesses across Ireland and abroad. Customers include large blue-chip companies, such as Dropbox, IDG Direct and the Sisk Group, to SMEs and start-ups such as Boxever. Goldfish helps businesses move their telecoms from traditional phone systems to The Cloud, which gives them access to host of new cloud-based features, as well as lower call costs. Goldfish was recently appointed as the Irish telecoms partner for Zoho CRM for it's Quvu Phonebridge integration. Quvu is Goldfish’s new ‘Software as a Service’ for companies that have staff handling high volumes of calls, such as in contact centres. Quvu sits alongside their VoIP services, giving their customers access to a more extensive set of features, such as real-time call data and the ability to use an intelligent dialer to boost call volumes. It also simplifies and streamlines the management of staff that handle either outbound or inbound calls, across multiple locations. It is currently used by companies with operations in Ireland, the U.K. and East Asia.

HoduSoft

hodusoft.com

At HoduSoft, they are dedicated to revolutionizing business communication with their innovative solutions. As a leading provider of communication software, they empower businesses worldwide to enhance customer experiences, streamline operations, and drive growth. With their flagship products like HoduCC (Contact Center Software) and HoduPBX (IP PBX Software), they offer cutting-edge solutions tailored to meet the diverse needs of modern enterprises. Whether you're a small startup or a large corporation, they have the tools and expertise to transform your communication infrastructure. Their mission is simple: to help businesses thrive in the digital age by providing reliable, scalable, and feature-rich communication solutions. From advanced call center functionalities to seamless collaboration tools, they are here to support your business every step of the way.

Hoiio

hoiio.com

Six years ago, Hoiio was founded with a mission to simplify the way they communicate. Today, they create cloud communications technology that is agile and alive to the changing needs of businesses. By simplifying complex systems into elegant applications hosted on the cloud; they want to change the way business owners and professionals set up your business communication system. Built and designed for businesses, users get to enjoy maximum flexibility and control in the shortest amount of setup time. Hoiio also provides APIs for developers who wish to build apps with telephony capabilities.

Inextrix

inextrix.com

Inextrix Technologies Pvt. Ltd. (ITPL) is a Leading IT company specializing in VOIP Solutions, Web Applications, Mobile Applications and Graphic designs. Since 2010, Inextrix has been providing total solutions to our customers, creating innovative, bullet-proof communication solutions. With a product line ranging from IP PBX, VoIP Billing, Class 4/Class 5 Softswitch, Call and Contact Center Software, Custom IVR, Predictive dialers, Voice Mail, Video & audio conferencing solutions, Click to Call and many more customized VOIP solutions. Inextrix's mission is to create innovative and cost effective technology solutions, enhancing your business offering, while keeping in mind that your profitability comes first. Inextrix's Area of expertise provides "Under 1 Roof Solutions"​ to our Customers. Here is how it works: * VOIP Skills- Provides back-end telephony Support * Web Expertise- Provides interactive and custom user friendly GUI access * Mobile Expertise- Provides mobility to applications * Graphic Skills- It works like Aroma on Gold and gives life to applications Inextrix believes that each customer is different, and what fits one customer will usually not fit another - thus, each of our solutions is custom tailored according to our customer's needs.

interface.ai

interface.ai

interface.ai is a leading provider of agentic AI solutions, specializing in serving community banks and credit unions. Its AI platform delivers a seamless, unified experience across voice, digital, and employee-assisted channels, all powered by a single AI brain that continuously learns and operates autonomously. Committed to driving automation, ensuring compliance, and enhancing customer satisfaction, interface.ai offers pre-trained AI solutions that are easy to integrate, scale, and manage. Trusted by hundreds of financial institutions, interface.ai is dedicated to helping them achieve their business goals while empowering their customers to achieve financial wellness through agentic AI.

Jet Interactive

jetinteractive.com.au

Jet provides businesses with all of the tools to make business phones work better for you. Utilise Jet's mobile and desktop softphone apps to manage calls from anywhere, or set up desk phones for a more permanent work station. Jet's system has been designed from the ground up to make it easy to keep taking phone calls from wherever you're working. Change, modify and improve your caller experience with the click of a mouse using Jet's drag and drop callflow builder. Whether you want to direct callers to more appropriate departments, reduce call volume for enquiries that can be handled online, reduce handle time or any other improvement to your system. It can all be done with no IT, No degrees, No consultants. Report on what matters, with Jet's best in class reporting you can view all call activity. From the marketing campaigns or keyword that led to a call, through to the agent that answered, handle time, IVR input and result of calls

Entera

entera.global

Entera is a cloud-based software that automates the input of accounting documents. Combining AI and OCR technologies service can enter documents 10 times faster than human performance. Key Features: — Upload documents from different sources: scans, photos, email, PDFs, Xls, doc, and another digital formats — 98% recognition accuracy — Recognize up to 100 documents simultaneously — Integration with QuickBooks, odoo, Tally, Zoho, and other systems — Store and find your documents in seconds with our digital archive

Elephant CPA

getelephantcpa.com

ElephantCPA is is a cloud-based software solution for Small to Medium Size accounting firms. Elephant was built by CPAs to streamline, enhance, and increase productivity of accounting firms while also increasing client satisfaction.

menetalk

menetalk.com

Menetalk's cloud-based business phone system. Initiate your first calls in minutes, allowing your teams to communicate effectively from any location.

AuditorsDesk

auditorsdesk.in

Auditors Desk is a cloud-based end-to-end audit platform which is fully customizable based on your firm methodology to assist audit teams deliver high quality audits with the use of smart audit tools and online document management. Auditors Desk replicate your day-to-day audit work to a digital platform, which results in improved quality and efficient audit process by better collaboration between teams and clients.

Collab

collab.com

Collab provides Cloud Contact Center Services available anytime and anywhere. They ​make engagement simple and easy with efficient interactions throughout any touchpoint.​ They have been providing award-winning platforms to businesses of all sizes worldwide for 20+ years. Collab enables digital transformation and helps achieve the right balance between Automation and Human Interaction. Their offer is cloud-based and supported by Microsoft Azure, allowing greater flexibility and easy deployment. Additionally, on-premises solutions are also available. Their portfolio includes Nubitalk Cloud, OneContact CC, OneContact WFO, OneContact Gamification, and AI-powered modules. Founded by a team with solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP-based, without any PBX, for large-scale organizations. Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare, Government and Insurance with branches in different regions such as Mexico, Brazil and Benelux.

Taxaroo

taxaroo.com

Taxaroo is a modern cloud-based tax practice management tool. We enable tax firms to save time, make more money and improve their quality of life by providing a better, online customer experience with our suite of practice efficiency tools. Includes client portal and communications hub (video, SMS and chat), workflow, IRS-compliant electronic signatures and even invoicing putting everything on autopilot for your firm.

Parlance

parlancecorp.com

The voice is a powerful tool. Parlance believe that consumers deserve friction-free, voice-driven access at the organizations they communicate with everyday. Parlance uses conversational AI to modernize and improve every caller’s journey by empowering organizations to harness the power of voice. Parlance enables your customers to speak naturally and connect quickly when they call on the phone. Over 25 years of expertise in healthcare, enterprise and education have taught us that technology alone doesn't guarantee its success or yours. Instead, success comes from forging strong partnerships – knowing your organization, understanding your challenges, and supporting your goals. As a managed service, Parlance offers not only industry-leading technology, but a team of passionate professionals who guarantee ROI.

plan.com

plan.com

Connect your business, customers, and suppliers with our my.plan platform. Operates across mobile devices and multiple networks for ultimate connectivity. plan.com stands as the UK's leading business communications provider, committed to connecting teams, customers, and suppliers through its award-winning software solutions and network partnerships. plan.com has been revolutionising the mobile industry with its technology-led approach to business communications for over a decade. plan.com has set the industry standard for business communications with my.plan, the ultimate connectivity platform. Trusted by customers and partners, my.plan is the only tool businesses need to comprehensively manage their mobile connectivity in one, easy to use platform.

Teloz

teloz.com

Teloz is the pinnacle of advanced technology in the world of cloud contact centers. Teloz is an AI-powered solution that offers an omnichannel experience, combining the latest features with unparalleled efficiency. With its state-of-the-art cloud contact center, Teloz ensures seamless customer interactions across multiple channels. Experience the cutting-edge capabilities of Teloz as it transforms customer service through its innovative AI algorithms and advanced analytics. Elevate your contact center operations to new heights with Teloz, where technology meets excellence.

TrustID

trustid.co.uk

TrustID is a certified IDSP and experts in helping companies to efficiently validate identity documents. TrustID broads range of identity document validation technology (IDVT) delivers a quick, easy and affordable way for your business to validate identity documents presented by candidates or customers. TrustID's identity document verification systems can be accessed through a browser or via a desktop scanner. All scanned identity document information is processed and checked by its powerful software within a few seconds and results are quickly delivered in a PDF report. The service is backed up by its highly-trained, expert document analyst team who are on hand to advise if a document is suspicious, 7 days a week from 8am to midnight. Some other benefits of using TrustID: * Aids compliance to current legislation (Right to Work and Right to Rent) * Support the latest digital check Schemes for Right to Work, Right to Rent and DBS * Helps regulated businesses and service institutions adhere to KYC requirements * Increases efficiency in client and employee on-boarding process * Tried, tested and proven to combat fraud * Deterrent to those illegally seeking employment * Improves customer and employee safety * Protects your reputation * High quality after-sales service * Expert document analyst team available 7 days a week * Highly respected across multiple industry sectors

TransUnion Business

transunion.com

TransUnion offers business services from marketing solutions to fraud detection to help your organization make confident decisions. TransUnion has been in the business of enabling trust for over 50 years as a credit reporting agency. Decades of stewarding and analyzing data have given us a holistic understanding of consumer identity.

VoiceSpin

voicespin.com

VoiceSpin is a global cloud-based VoIP telephony provider offering call center solutions that enable businesses to effectively manage their inbound and outbound communications with prospects and customers through voice and SMS text messaging. Get international local numbers from 160+ countries and expand your global reach while improving your Call Answer Rates with local caller ID. Empower your sales team to make thousands of outbound calls with an AI auto dialer that connects leads to the best-suited agents based on the probability of making a successful sale. Streamline your inbound call management with features like IVR, call routing, inbound call queues, and queue callbacks to deliver quick and efficient support and improve customer experience. Leverage real-time dashboards and advanced analytics to keep track of the most critical call center metrics and KPIs and make data-informed decisions. Review call recordings to uncover inefficiencies in your processes, assess agent performance, and identify agent knowledge gaps and training opportunities. Automate call quality monitoring with AI speech analytics. Prevent compliance issues with keyword spotting, real-time warnings, and call whispering. Schedule and run bulk SMS campaigns customized to specific audiences, scale your outreach efforts, and drive more customer engagement. Integrate your call center with 50+ leading CRM systems and business apps to automate agent workflows and provide agents with more context for delivering more personalized experiences.

Whistlehub

whistlehub.com

Whistlehub helps organizations prevent issues like fraud, bullying, and harassment. Whistlehub is a complementary risk management tool that focuses on anonymous communication and flexible inboxes, that help organizations identify and investigate issues faster. Whistlehub is a modern whistleblowing system for organizations using Google and Microsoft for work. Whistlehub is part of Microsoft for Startups Founders Hub.

Panalitix

panalitix.com

Panalitix's technology solutions transform how client's business attracts and manages clients, improves the team, optimizes business processes, and introduces higher margin products.

ProCharted

procharted.com

Grow your firm without adding stress. Keep your workflow organized, efficient, and deadline-driven with all-in-one practice management software.

ProcurementIQ

procurementiq.com

Category and Market Intelligence for Sourcing Professionals | ProcurementIQ

Sudozi

sudozi.com

Sudozi is a procurement and vendor management platform designed to streamline the purchasing process for organizations while enhancing vendor relationships. By integrating intuitive intake and orchestration capabilities with budget insights, vendor onboarding, and purchase order (PO) functionalities, Sudozi aims to help companies optimize their vendor spend and improve overall procurement efficiency. This platform primarily targets procurement teams, finance departments, and business leaders who require a centralized solution for managing purchasing requests and vendor interactions. Sudozi facilitates a structured yet felxible workflow that allows employees to submit all purchase and renewal requests in one location, ensuring compliance with company policies and processes. This centralized approach not only simplifies the procurement process but also empowers teams to focus on strategic sourcing and financial efficiencies rather than getting bogged down in administrative tasks. One of the key features of Sudozi is its Vendor Portal, which enables seamless vendor onboarding through accounts payable (AP) onboarding, security assessments, and risk scoring. This feature is particularly beneficial for organizations looking to enhance their vendor management practices while ensuring compliance with internal and external regulations. By providing a streamlined onboarding process, Sudozi allows organizations to quickly integrate new vendors and assess their risk profiles, ultimately leading to more informed decision-making. Sudozi also enhances collaboration across various departments, including legal, IT, and security teams. Legal teams can provide insights on contract language and structure, while IT and security can ensure compliance across vendor interactions. This collaborative approach allows organizations to leverage the expertise of different functional areas, resulting in a more holistic procurement strategy. Additionally, employees can track the status of their requests, fostering accountability and adherence to company policies. Overall, Sudozi stands out in the procurement and vendor management space by offering a comprehensive solution that not only simplifies the purchasing process but also enhances collaboration and compliance across teams. By enabling organizations to focus on strategic initiatives rather than administrative hurdles, Sudozi helps businesses maximize their procurement efficiency and vendor relationships.

Spendflo

spendflo.com

Spendflo is a SaaS spend management solution that combines our own AI-powered software with expert procurement services to help you run world-class procurement at a fraction of the cost of doing it in-house. With Spendflo you get one cohesive platform to streamline your SaaS stack and trim your spend. Here are some advantages of using Spendflo. 1. One platform for all your SaaS Spends 2. AI Driven spend management for maximum savings 3. Slack-first workflows to reduce change management. 4. Unmatched buying expertise that guarantees procurement wins. Monitor and exercise complete control over budget with AI-driven deep insights, and get your second-highest spend in check with Spendflo.

Lightyear

lightyear.ai

Lightyear automates procurement and management of your enterprise telecom services (internet, WAN, voice, colocation) while leveraging proprietary data to enable better, faster outcomes. With Lightyear, enterprises achieve 70%+ time savings and 20%+ cost savings on telecom procurement.

Fairmarkit

fairmarkit.com

Fairmarkit is an autonomous sourcing platform that transforms tail spend and strategic spend so organizations can source more competitively at scale. It integrates with ERP and P2P systems to automate manual source-to-award workflows so procurement teams can manage 10x more events and reduce cycle times by 40% without adding resources. Fairmarkit’s AI-powered supplier recommendations find the best-fit suppliers for every event by leveraging an organization’s procurement data, as well as the thousands of buyer & supplier interactions on the Fairmarkit marketplace everyday. The resulting competitive bidding helps buyers uncover over 11% cost-savings across categories without compromising on compliance and ESG requirements. Fairmarkit's GenAI sourcing intake tool, named KIT, helps procurement teams capture more spend and deliver a best-in-class experience to business stakeholders. KIT can ingest user requests, generate an SOW, route the spend based on internal policies, and even automate the creation of RFx to go from intake to sourcing in minutes rather than months.

Keelvar

keelvar.com

Keelvar is an award-winning sourcing software vendor, specializing in Advanced Sourcing Optimization and Intelligent Sourcing Automation for enterprise procurement. Using advanced algorithms and AI-enabled automation, Keelvar helps those sourcing goods and services to apply best practice to managing RfQs and auctions.

Prokuria

prokuria.com

Prokuria is a cloud-based sourcing and supplier management software, that helps procurement teams to deliver cost savings, manage their supplier, and align with stakeholders.

AutoRFP.ai

autorfp.ai

AutoRFP.ai was founded with the vision of helping our customers win more deals, faster with higher quality responses by generating responses automatically using AI. Unlike legacy systems, AutoRFP.ai is built from the ground up to leverage the full potential of AI As you know, many bid requirements are repetitive and take precious time away from the competitive elements that matter. AutoRFP.ai's ability to generate a draft of hundreds of requirements in seconds sets it apart from its competitors. AutoRFP.ai is equipped with advanced AI functionality specifically designed to generate bid responses. Our tool leverages state-of-the-art models, such as GPT-4o, configured to prioritize accuracy and minimize the rate of hallucinations. To ensure the reliability of our responses, we employ advanced prompt engineering techniques and subject any significant changes to a rigorous testing process. This process includes multiple stages of evaluation, utilizing both LLM-based methods and human review, ensuring that the responses are accurate and trustworthy. For example, when generating a response, AutoRFP.ai provides a trust score for each response, offering transparency into the confidence level of the model in the sources and the generated content. This feature not only automates the response drafting process but also ensures that the responses are up-to-date, accurate, and aligned with the customer's specific terminology. Additionally, all draft responses are editable by users. Our interface allows users to easily see the source content used for generation and make necessary edits if the content becomes outdated or inaccurate. This flexibility ensures that the final responses meet the highest standards of accuracy and relevance. Looking ahead, we are actively developing new functionalities to enhance our AI capabilities further. Our development team is working closely with existing customers to refine these features, including the ability to input Go/No-Go Criteria, enabling the AI to infer the chances of winning based on these criteria. In summary, AutoRFP.ai offers a robust, reliable, and transparent AI-driven solution for generating bid responses, and its capabilities are being further enhanced through ongoing developments.

Simbuy

simbuy.io

DISCOVER SUPPLIERS, CENTRALIZE YOUR INFORMATION AND TENDER IN ONE PLACE. Simbuy increases the supplier base, streamlines the management of purchases of materials and services and carries out quoting processes within a single cloud platform.

Qarar

qararpro.com

Qarar is a B2B SaaS platform that helps sales teams who sell complex, high-value products (like to enterprise customers) create CFO-ready business cases in minutes, without a spreadsheet. Deals with business cases are proven to increase deal size, win rate, reduce discounting, and shorten deal cycles. Buyers also use us (like the Office of the CFO and Procurement) to compare internal business cases, and make the best decision given their limited budget / capital. We're unique in that we offer the most accurate, credible business cases out there that eliminate sales-bias. Fast. And you do it without spreadsheets. Reach out to ask us how!

Supplios

supplios.com

Supplios is a modern supplier management platform designed to help manufacturers and OEMs work smarter and faster with their suppliers. Supplios provides an integrated suite of tools to manage supplier sourcing (RFQ, RFP, RFx), procurement, supplier onboarding, supplier quality (8D, PPAP, APQP), compliance, supplier performance management (KPIs, scorecards), supplier communications, as well as any custom supplier-involved workflow. Supplios' easy-to-use, easy-to-deploy platform gives companies their own turn-key, branded supplier portal that instantly connects internal teams and systems with their entire supplier network and enables companies to finally replace legacy spreadsheet/email-based workflows with a more efficient modern solution.

SiftHub

sifthub.io

SiftHub is an AI platform that acts as a central hub to collate and sift through all your content scattered across multiple repositories and tools such as Drive, Sharepoint, CRM, Knowledge base. Through accelerated knowledge discovery and automated response creation, SiftHub empowers sales and pre-sales teams to improve win rates and close deals faster. Pre-sales teams are using the SiftHub platform to respond to infosec questionnaires, vendor assessments, RFPs, RFIs.

Platformed

platformed.com

Platformed is designed for B2B leaders in enterprise and regulated markets, eliminating delays from due diligence questionnaires and RFPs. Its AI-powered toolkit syncs data from policies, past questionnaires, and audit reports to automate responses and streamline reviews. Platformed supports seamless import/export in any format, maintains a constantly updating knowledgebase, and requires no intrusive integration. It handles diverse legacy systems, saves time, manages complex queries, and provides a comprehensive evidence stream for each response. Platformed ensures every sale and every renewal is built on a platform of trust

Population Explorer

populationexplorer.com

Know your market. Population Explorer enables organizations around the world to better understand their target markets by providing quick access to detailed demographic data. Easy-to-use mapping and visualization tools combined with a powerful API allow the user to explore and access accurate data for every village, town, and city worldwide. Population Explorer has been used to target the delivery of assistance to people impacted by every major humanitarian crisis since 2010. Now available for commercial use, Population Explorer allows organizations to improve product and service targeting in data-poor areas. Whether distributing products in Dubai or researching aid assistance in Ethiopia, Population Explorer offers you a new way to know your market.

UJET

ujet.cx

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

uContact

net2phone.com

Deliver a personalized customer experience with every interaction, across every channel, with uContact. ** A Better Way To Work, A Better Way To Connect Decrease response times, supercharge productivity and maximize agents’ time. With advanced features, you’ll deliver a high-quality voice experience in every inbound, outbound and blended interaction. ** Expanding and Enhancing Customer Interactions Increase client engagement through social media, Whatsapp, live chat, and more. Best of all, a unified inbox lets you manage all communication channels from a single place. Built-in automation allows you to seamlessly manage customer interactions across all touch points. uContact is net2phone's cloud & omnichannel contact center solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. Jump to uContact and reinvent yourself.

Call Center Studio

callcenterstudio.com

Call Center Studio's cloud-based contact center software revolutionizes customer interaction through seamless omnichannel communication management, facilitating a unified approach to customer service across multiple platforms—be it phone, email, chat, or social media. Designed for remote operations, this software empowers businesses with real-time reporting and performance tracking features, enabling instant visibility into contact center dynamics. By harnessing the power of Call Center Studio, businesses can significantly boost agent productivity and enhance the customer experience (CX). The platform's advanced tools and analytics help in identifying areas for improvement, optimizing workflows, and ensuring that every customer interaction is efficient and effective. With Call Center Studio, companies of all sizes can achieve superior service delivery, fostering stronger customer relationships and driving business growth. All these valuable aspects fuel us into becoming one of the best tech companies and creating a 100% scalable, cost-efficient, and user-friendly cloud-based software that helps other businesses create their own best experiences for both their customers and agents. And for that, Call Center Studio is favored by 700+ (and counting) global BPOs and businesses of all scales.

Reducer

reducer.co.uk

Connects to your business accounts to find you deals on electricity, gas, water, card processing fees, telecoms, waste disposal and more. It's simple and completely free.

XCALLY

xcally.com

Revolutionize CX with human-centered artificial intelligence with XCALLY. Operating in over 60 countries worldwide, XCALLY offers innovative solutions grounded in shared values and extraordinary support. But they are more than just cutting-edge technology, they are human-centered innovation. Their dedication to excellence in customer experience is evident in their state-of-the-art solutions, fostered by a culture rooted in the common good and backed by exceptional support services. They welcome partners who share their vision to join us in their journey of growth, offering guidance, assistance, and unwavering support. Prioritizing quality and reliability, they meticulously attend to every detail, providing comprehensive solutions supported by certified products, crafted with the expertise and experience of their esteemed partners. XCALLY operates under the umbrella of Technesy Holding S.p.A., a company committed to investing in human resources, technology, and strategic partnerships. Technesy Holding’s goal is to continuously evolve and offer advanced Customer Experience solutions that not only anticipate industry trends but also meet the evolving needs of their customers.

ULTATEL

ultatel.com

SaaS Provider for Unified Communications solutions. ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, texts and business apps, allowing people to connect, meet, and exchange information on any device. We are passionate about using our technology and experience to help businesses address the challenges that matter to them, with an enterprise-grade platform that delivers exceptional service to companies of all sizes, fully scalable and customizable to the largest multi-national organizations. ULTATEL is committed to equal opportunity, diverse, welcoming and supportive workplace.

wolkvox

wolkvox.com

wolkvox is the most innovative, reliable, easy-to-use and quick-to-implement Contact Center and CRM cloud solution that delivers its service under the SaaS model, allowing universal access to our software to be used anywhere in the world. The wolkvox suite guarantees a solid experience between clients and collaborators; integrating channels and interactions on the same platform; using analytics to predict customer behavior, automate processes, manage risks and protect information.

Bright Pattern

brightpattern.com

Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be used on all digital channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also provides native omnichannel quality management, allowing companies to measure every interaction on every channel. The company was founded by a team of industry veterans of contact center solutions and are now aim to deliver an architecture for the future with an advanced cloud-first approach.

Sharpen

sharpencx.com

As your partner in performance, productivity, and empowerment, Sharpen delivers better outcomes: better outcomes for customers, agents, and your business. Sharpen's contact center platform is intentionally designed and masterfully engineered for a seamless, intuitive experience across the board for a CX difference you can see—and feel.

Focal Point

getfocalpoint.com

Focal Point empowers enterprise Chief Procurement Officers to fully modernize and optimize their operations. With Focal Point’s end-to-end procurement management platform, procurement teams can maximize the value of every dollar spent, ensure the safety and security of all transactions, and ultimately enhance the customer experience. Focal Point’s platform integrates seamlessly with legacy procurement infrastructure, ensuring maximum ROI on existing investments.

SynthAlly

heysynth.com

SynthAlly is an all-in-one AI-powered procurement software that enables businesses to automate cross-border requisition-to-delivery tasks in a unified platform. The Synth software is like a digital assistant for procurement teams. It’s designed to simplify, streamline, and enhance procurement processes, ensuring that every aspect from RFQs to vendor communication, is handled with utmost precision and efficiency. We help your business to: - Automate routine tasks to save time - Centralize team & supplier management to improve alignment - Enhance procurement oversight to save costs

DYL

dyl.com

DYL has been most beneficial in tracking calls, monitoring, enabling texts to our clients, speeding up our sales process and always a helpful support staff. DYL is an all-in-one business communications platform, combining phone and CRM to increase your sales team's efficiency and automate your marketing efforts. By connecting sales, service and marketing teams on one platform, your teams can work more efficiently, and management can track performance and call activity. This ensures your prospects and customers receive the quality service they expect. Our customers have reported a 35% boost in new business and a 25% jump in team productivity.

Venminder

venminder.com

Venminder is a market leader in third-party risk management solutions. Venminder caters to the complex requirements of third-party risk management with robust solutions and expert guidance. The market-leading provider hones its solutions to address the evolving needs of risk management across various industries, servicing customers from startups to Fortune 100 organizations. Venminder's cutting-edge platform offers a centralized space for comprehensive third-party risk management. The third-party risk management software includes but is not limited to vendor onboarding and offboarding, document storage, contract and SLA tracking, questionnaire management, risk assessments, workflow creation, and comprehensive reporting. This versatility allows organizations to customize and streamline the risk management of suppliers, vendors, and third parties. Venmonitor™ is one of Venminder's standout risk intelligence solutions, designed to revolutionize third-party screening. It empowers customers to quickly screen potential or current third parties across multiple risk domains with less manual activities and without the need for direct involvement with the suppliers. With Venmonitor™, organizations gain deeper insight into crucial areas such as cybersecurity, business health, privacy, Know Your Vendor, and more. Thanks to daily refresh capabilities, users are equipped with continuous and up-to-date monitoring, ensuring that they remain ahead of any potential risks. Vendiligence™, another Venminder solution, is an outsourced service that performs on-demand control assessments on vendors, such as information security, data protection, cybersecurity, and financial health. Venminder's team of highly qualified experts includes CISSPs, CPAs, financial risk analysts, paralegals, and more. Available in an extensive online library, these risk-based assessments facilitate identifying and understanding potential risks and strengths related to vendors' information security posture, privacy standards, SOC reports, financial viability, business continuity/disaster recovery preparedness, contractual standards, and regulatory compliance. Venminder’s services also include vendor document collection, relieving customers of the cumbersome task of chasing paperwork. Additionally, their expert advisory services assist customers in aligning their third-party risk management policies and procedures with leading industry standards. Venminder is more than a solution provider; they are a knowledge hub for the industry. Venminder’s experienced professionals frequently contribute to industry conversations at conferences through educational content and hosting CPE credit-eligible webinars. Venminder also offers Third Party ThinkTank, the world’s largest online networking community dedicated to third-party risk professionals to share insights and best practices.

RingCX

ringcentral.com

RingCX combines cutting-edge RingSense™ AI, omnichannel contact center, and RingCentral RingEX, delivering a next-generation AI-powered solution with a disruptive combination of product, packaging, and pricing. It infuses AI before, during, and after each interaction with intelligent virtual agents, real-time coaching, automated quality management, and conversational intelligence for improved operational efficiency and boosts agent performance with a single pane of glass for all interactions across voice, video and 20+ digital channels. It is disruptively priced and packaged to provide low total cost of ownership and predictable monthly pricing. As customer needs change, RingCX helps businesses adapt quickly, future-proofing their CX investment.

StringeeX

stringeex.com

StringeeX is a Call Center app, which supports users to use company's hotline to receive or make calls. StringeeX records all call histories. All call data is synchronizable between devices. Main features: - Receive calls from GSM Phone on app. - Make outbound calls to GSM Phones from app. - Record calls history. - Searchable contact list.

Loris

loris.ai

Loris unlocks a world of insight for CX leaders, using our AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact your brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into your company’s most valuable resource - giving you the insights you need to not only optimize your customer experience – but also grow your business. Understand why customers are contacting you, how well your teams are resolving issues, and what your agents should say next with a single AI platform – trusted by leading brands and trained on 300+ million real customer conversations.

Zluri

zluri.com

Zluri is a nex-gen Identity Governance and Administration platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access reviews—all from a single, intuitive interface. With Zluri, organizations automate compliance readiness for SOX, HIPAA, SOC 2, and more—ensuring the right people have the right access to the right applications at the right time, with minimal time and manual effort.

Authkey

authkey.io

SMS and WhatsApp business API platform that provides a range of communication tools. It offers features like sending Bulk SMS, voice calls, emails, and WhatsApp messages through multiple channels. Authkey.io aims to provide fast and AI-driven communication capabilities, allowing developers to integrate messaging functionality into their applications or services using robust API. Some key features and capabilities of Authkey.io may include: * Multiple Channel Delivery: Authkey.io allows you to choose multiple channels for message delivery. You can send messages through various channels simultaneously or set up fallback options for reliable message delivery. * Template and Event Management: The platform supports creating message templates with dynamic content. This enables you to personalize your messages by inserting dynamic information into predefined templates. Additionally, you can group multiple templates into events, triggering them with a single API request for efficient messaging. (DLT approved templates are allowed) * Channel Support: Authkey.io supports various communication channels, including SMS, voice calls, emails, and WhatsApp messages. This allows you to reach your audience through their preferred channels. * API Integration: Authkey.io provides APIs that allow developers to integrate messaging capabilities into their applications, websites, or systems. These APIs provide the necessary endpoints and methods to send messages, manage templates, and control message delivery.