Catch CRM is a field service CRM and operations management platform designed for home service businesses, dispatch teams, and multi-location companies. It centralizes website forms, online bookings, missed calls, text messages, Facebook and Instagram inquiries, and other customer leads in one inbox. Automated call and text responses help businesses manage inquiries, schedule appointments, and follow up with potential customers.

The platform includes a dispatch board for assigning and reassigning jobs, technician scheduling, GPS fleet tracking, customer-facing track-your-technician links, and phone-based job updates. Catch CRM also supports branded estimates, good-better-best proposals, electronic signatures, invoices, card payments, text-to-pay, and tap-to-pay. Two-way QuickBooks synchronization helps reduce duplicate data entry, while automated review requests support post-service customer engagement.

Additional features include lead and job management, customer messaging, online booking, marketing and ad-spend reporting, revenue and technician performance reports, scheduled report delivery, and AI-generated business analysis. Businesses with multiple locations, brands, or service crews can manage separate teams, permissions, pricing, and reporting from one account. Catch CRM provides tools for managing the full service workflow from lead capture and booking through dispatch, payment, and customer reviews.

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