Kimoby
kimoby.com
Kimoby is a leading cloud-based communication platform that enables Business Instant Messaging for improved team collaboration, exceptional customer service, and mobile payment requests. It helps business service departments reach the right person at the right time. Using the data and resources that businesses already have at their fingertips, Kimoby makes it easy to boost engagement and sales with instant marketing campaigns, automated reminders, multimedia files, and more.
Userlytics
userlytics.com
Userlytics is a full featured state of the art user experience research platform with a global participant group of almost 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.
Heap
heap.io
Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. * Improve customer experience: Pinpoint exactly where users are struggling and quickly make improvements to the customer experience, ensuring an intuitive, enjoyable user experience. * Speed time-to-market and optimize the impact of product and business teams: Rather than relying purely on gut instinct, leverage digital engagement data to test hypotheses and answer questions as they arise. With data-driven insights, confidently bring new features & experiences to market. * Build increasingly valuable features and experiences: Leverage data to build consensus on engineering investments that can be clearly tied to business outcomes. * Understand the full user journey: With native session replay, a complete data foundation, and automated data science, only Heap can surface the insights teams need to win. Over 8,000 businesses use Heap to drive business impact by delivering better experiences and better products. Customers include companies in B2B SaaS, eCommerce, and Financial Services such as Twilio, Logitech, Snapfish, Eventbrite, Esurance, Northwestern Mutual, and e*Trade.
ProProfs
proprofs.com
ProProfs is a leading provider of SaaS software designed to create smarter employees and happier customers. With a comprehensive suite of tools, including Training Maker, Knowledge Base, Quiz Maker, Survey Maker, CRM, and more, ProProfs empowers organizations to enhance learning, streamline support, and drive customer satisfaction. Committed to a 100-year mission of customer delight, ProProfs serves over 15 million users across 150+ countries. ProProfs products include: - Training Maker - Quiz Maker - Survey Maker - Qualaroo Insights - Live Chat - Help Desk - Knowledge Base - Project Management - Picreel Popups - BIGContacts CRM - WebinarNinja - CourseNinja ProProfs Smart tools are used by many Fortune 500 companies, such as Sony, Acer, Adobe, Accenture, Cisco & Dell, and users from leading educational institutes like Phoenix, Harvard & Yale. The site hosts more than one million pieces of content in 70+ languages. It is a leading online training and assessment platform with the world's largest library of professional tests & quizzes.
Raygun
raygun.com
Get instant visibility into the health of your software to proactively identify and resolve issues before they impact your customers. Raygun's suite of digital experience monitoring tools surfaces actionable, customer-centric insights across your entire tech stack. Monitor and improve software quality and performance to deliver fast, error-free experiences that delight your customers and grow your business. Raygun's products cover three main areas, all fully integrated with each other to unlock deeply powerful insights, unlike anything your team has experienced before. Crash Reporting - Fix bugs with greater speed and accuracy. Go straight to the root cause of crashes and errors with granular diagnostics right down to the line of code. Replicate and resolve issues faster, improve reliability, and free up time for more meaningful work. Real User Monitoring - Deliver flawless software experiences. Understand your customer's digital experience with real-user insights you can trust across every user, session, and device. Monitor error and performance trends in real-time and proactively address business-critical issues before they impact your customers — and your revenue. APM - Out of this world application performance monitoring. Get unrivaled visibility into server-side performance. Uncover detailed, code-level insights into server-side performance with a comprehensive session trace breakdown that tells you exactly how your code executed, down to the millisecond. Raygun is the fastest way to improve your customers' digital experience. Try it for free today!
Honeycomb
honeycomb.io
Honeycomb is the observability platform that enables engineering teams to find and solve problems they couldn't before. Honeycomb’s approach is fundamentally different from other tools that claim observability, and is built to help teams answer novel questions about their ever-evolving cloud applications. Other tools silo your data across disjointed pillars (logs, metrics, and traces), are too slow, and constrain teams to only answering predetermined questions. Honeycomb unifies all data sources in a single type, returning queries in seconds – not minutes – and revealing critical issues that logs and metrics alone can’t see. Using the power of distributed tracing and a query engine designed for highly-contextual telemetry data, Honeycomb reveals both why a problem is happening and who specifically is impacted.
Marker.io
marker.io
Marker.io: The Ultimate Feedback Solution for Web Development Teams. Overview: Marker.io is a revolutionary tool transforming how web development teams collect, manage, and act on feedback. Whether you're a bustling web agency, a dynamic SaaS company, or managing intricate e-commerce platforms, Marker.io is your go-to solution for a more organized, efficient, and collaborative feedback process. Key Features: * Feedback Widget: Easily capture feedback with annotated screenshots. * Metadata Collection: Automatically gathers essential data like device type, browser version, and feedback URL. * Session Replay Videos: Gain context with short videos capturing user actions. * Deep Technical Insights: Collect console logs and network requests for a thorough understanding of feedback. * Feedback Page: Users can view, comment, and upload documents related to their feedback. * Seamless Integrations: Connects with popular tools like Asana, Trello, Jira, and GitHub. Benefits: * Streamlined Organization: Say goodbye to chaotic spreadsheets and hello to organized feedback management. * Enhanced Collaboration: Foster better communication between developers and stakeholders. * Time Efficiency: Save precious hours by managing feedback directly within your favorite tools. * Boosted Efficiency: Achieve faster, more precise website builds with fewer errors. Ideal For: * Web Development Agencies: Manage feedback from both internal teams and external stakeholders. * Project Managers: Transition from disorganized tools like email and Excel to Marker.io's streamlined system. * SaaS Companies: Enhance your feedback process and boost communication with users. * E-commerce Managers: Efficiently gather and act on feedback for a superior end product. * Website Engineers: Integrate seamlessly with your existing tools for a smoother workflow.
LiveAgent
liveagent.com
LiveAgent is a fully-featured Help Desk and live-chat software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2024. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 200+ integrations. Start your free 1-month trial, no credit card required. 200+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Email templates -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter/Instagram/Slack integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. LiveAgent for Startups: Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate.
Assembla
assembla.com
Assembla is the most secure version control and project collaboration platform in the world. We provide secure cloud hosting for Subversion, Perforce and Git repositories with integrated project management for more than 5,500 customers around the globe. Assembla helps development teams meet and even exceed HIPAA, SOC 2, PCI and GDPR compliance standards with our best practice VCS. Embrace agile, meet compliance, and stay innovative while managing all of your projects and source code from a central control point with industry-leading compliance and security.
VWO
vwo.com
Running an experimentation program is tricky. Whether your goal is to boost website conversion or improve user experience, there’s just so much you need to do to get things right. That’s why thousands of the world's leading enterprise brands like WMG, eBay, Ubisoft, Qualicorp, and others look to VWO for running and scaling their digital experimentation. VWO is the world’s leading web testing and conversion optimization platform that enables growing businesses to optimize their web experience across desktop, mobile, and other devices, to deliver a unique experience. Gathering user insights, prioritizing hypotheses, planning a roadmap, conducting tests, analyzing results - VWO lets you cover the whole 9 yards. VWO is thoughtfully designed for ease of experimentation. You can launch a test within minutes without any help from IT. With certifications including BS and ISO, VWO is fully GDPR compliant and provides robust security by design and default. With industry-leading 24/7 support and a 98% customer satisfaction rate, servicing a billion requests a day while ensuring 100% uptime – VWO is built for Enterprises! VWO’s global customer base includes brands like Vodafone, Samsung, Toyota, and eBay and has helped more than 4,500 brands across the globe to run over 600,000 experiments to date.
Dynatrace
dynatrace.com
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
YesWeHack
yeswehack.com
Founded in 2015, YesWeHack is a global Bug Bounty and VDP Platform. YesWeHack offers companies an innovative approach to cybersecurity with Bug Bounty (pay-per-vulnerability discovered), connecting more than 45,000 cybersecurity experts (ethical hackers) across 170 countries with organisations to secure their exposed scopes and reporting vulnerabilities in their websites, mobile apps, infrastructure and connected devices. YesWeHack runs private (invitation based only) programs and public programs for hundreds of organisations worldwide in compliance with the strictest European regulations. In addition to the Bug Bounty platform, YesWeHack also offers: a creation and management solution for Vulnerability Disclosure Policy (VDP), a Pentest Management Platform, a learning platform for ethical hackers called Dojo and a training platform for educational institutions, YesWeHackEDU.
Usersnap
usersnap.com
Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Companies such as Red Hat, Erste Bank, Lego, and Harvard University partner with Usersnap to excel in their enterprise growth and operations. Usersnap is a platform to capture, organize, respond, and scale user feedback for agile product testing and instant feature validation. Here are the most popular use cases: - Website customer feedback. - Quality assurance of design and development. - Managing UAT (user acceptance testing) or beta testing. - Gathering feature requests. - In-product user research. How do you know you need a user feedback solution? Ask yourself these 3 questions: - Why are you skipping user testing and stakeholder feedback rounds? Clear bug reports with screen captures, annotations, voice feedback, and automated metadata by Usersnap can free up back-and-forth troubleshooting time and make feedback loops 30% more efficient. - Why are you only taking second-hand feature requests from Sales and CS? Bring first-hand user feedback into daily workflows with 50+ robust integrations, such as Jira, Zendesk, Slack, Asana. Empower your teams to see problems from the user's eyes to solve the right issues. - Why is the user adoption rate low? How do you explain why? Reveal the why of user behaviors with targeted and segmented interactive micro surveys that boost response rates up to 50%. Try Usersnap for free. First 15 days on us.
Mouseflow
mouseflow.com
Mouseflow is a behavior analytics tool used by more than 210.000 digital marketing, UX, Product, Startups and Enterprise clients to optimize their website experiences. With Mouseflow, you can: • Find out what happens between your visitors' clicks by watching video recordings of their sessions. • Build 6 types of heatmaps for all your pages automatically to understand what is getting their attention. • Set up funnels to watch where and why your visitors drop. • Use form analytics to improve your lead generation. • Launch feedback campaigns to learn more about your visitors. • Analyze your data any way you need with powerful filtering options available in all plans. • Spend time fixing your website issues rather than finding them by filtering your visits by friction score, our machine-learning tool available at no extra cost and on all plans.
Bugcrowd
bugcrowd.com
Bugcrowd is more than just a crowdsourced security company; we are a community of cybersecurity enthusiasts, united by a common purpose: to safeguard organizations from attackers. By connecting our customers with the right trusted hackers for their needs through our AI-powered platform, we empower them to take back control and stay ahead of even the most sophisticated threats. The Bugcrowd Security Knowledge Platform replaces the cost/complexity of multiple tools with a unified solution for crowdsourced pen testing as a service, managed bug bounty, managed vulnerability intake/disclosure, and attack surface management (a la carte pricing available) - with everything sharing the same infrastructure for scale, consistency, and efficiency. Bugcrowd has 10+ years of experience and 100s of customers in every industry, including OpenAI, National Australia Bank, Indeed, USAA, Twilio, and the US Department of Homeland Security.
unitQ
unitq.com
unitQ is the missing link in your feedback loop, providing AI-powered insights from user feedback to help you craft high-quality products, services, and experiences. Category-leading companies like Spotify, Bumble, Pinterest, Reddit, Chime, and HelloFresh rely on unitQ to drive growth, reduce churn, and build loyalty.
DoneDone
donedone.com
If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on getting your work done. With DoneDone, customer support and product teams can work together more efficiently than ever before.
Userback
userback.io
Introducing Userback, the leading user research platform for small teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem, start instantly with a code-free browser extension, perfect for internal QA and bug tracking. It’s the platform built to make small teams mighty
Crowd
crowdapp.io
Crowd helps teams to make confident product, design and marketing decisions with instantly actionable user insights.
BugBase
bugbase.ai
BugBase is a Continuous Vulnerability Assessment Platform that conducts comprehensive security operations such as bug bounty programs and next-gen pentesting (VAPT) to assist startups and enterprises in effectively identifying, managing and mitigating vulnerabilities.
Bugasura
bugasura.io
Bugasura is the simplest bug tracking software built for fast moving, modern technology teams. Track, report, and manage issues easily. Collaborate with teams, vendors & customers to close bugs faster.
Ruttl
ruttl.com
ruttl is the fastest way for product, marketing, sales and support teams to collect visual feedback, collaborate, and manage ideas through tools like website feedback, bug tracking and mobile app feedback and customer feedback. Currently, to review and track bugs on websites and mobile apps, people often resort to traditional methods such as taking screenshots, creating lengthy email threads, or having time-consuming meetings with developers. These methods can be frustrating and often lead to miscommunications and delays in the entire process. That's why we built ruttl! With its powerful features, users can now easily edit content, replace images, and make design changes to web elements while seamlessly sharing all kinds of changes that need to be implemented by developers. With over 15000+ users, ruttl has streamlined the visual feedback process and became the go-to tool for designers, developers, and agencies around the world.
Alchemer
alchemer.com
Giving every customer a voice and making every voice matter is at the core of what we do every day at Alchemer. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer Survey can be used across the enterprise — by CX, Marketing, UX/UI, Product, HR teams and more — because we are fast to implement, easy to use and administer, and quick to return value. Half of Alchemer customers report going live on day one, ready to deploy surveys and analyze feedback.
Zeda.io
zeda.io
Zeda.io is an AI-powered product discovery and strategy platform that helps product leaders identify problems to solve for customers, decide what to build next based on actionable product intelligence, and create product strategies to drive business outcomes. * Gather Customer Insights → Uncover problems to solve for customers. * Build with Product Intelligence → Decide what to build next and why. * Measure Strategy Impact → Create product strategies & measure outcomes.
Shake
shakebugs.com
Get unreal data to fix real issues in your app or web. Shake is not just a bug and crash reporting tool - it brings all devs, CTOs and testers on the same page.
Webvizio
webvizio.com
Webvizio is a free website feedback tool & website review software designed for managers & teams to easily collaborate on website revisions in real time. Collaboration on website development can be a hassle. Gain control and provide your teams with clarity! Utilize a single platform for clients, managers, and dev teams to leave visual feedback & effectively collaborate on web development projects.
Lyssna
lyssna.com
Lyssna (formally UsabilityHub) is a remote user research platform that allows companies to recruit, research, interview and understand their audiences so they can create better experiences. The best teams use Lyssna so they can deeply understand their audience and move in the right direction — faster.
JunoOne
juno.one
Work with juno.one! Explore work efficiency like never before. juno.one is the 1st class ADLM solution for software development companies, software delivery companies and software integrators, worldwide. Within 30 days free trial version you can create all kinds of projects, oversee the proper management of testing processes, control, organize and be effective.
Frill
frill.co
A better way to collect customer feedback. Capture, organize, and announce product feedback in one place. Frill is a versatile tool designed to enhance customer feedback management, product roadmapping, and announcements. It provides a streamlined platform for businesses to capture, organize, and communicate product feedback effectively. Here are some key features of Frill: * Feedback Collection: Frill allows users to gather ideas and feedback from customers, helping to prioritize what features or improvements are most desired. * Product Roadmap: Users can create a visual roadmap that showcases upcoming features and updates, keeping customers informed about what to expect next. * Announcements: Frill includes a changelog feature that enables businesses to communicate new releases and updates to their users, ensuring transparency and engagement. * Integration Capabilities: The platform integrates seamlessly with various tools such as Slack, Jira, Trello, and more, allowing for efficient workflow management and communication across teams. * Customizability: Frill offers extensive customization options, including the ability to translate content into different languages and adjust branding elements to match your company's identity. * User-Friendly Interface: The platform is noted for its minimalist design and ease of use, making it accessible for teams of all sizes.
Bugzilla
bugzilla.org
Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being
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