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Audun is a debt collection and payment follow-up platform that helps businesses manage outstanding balances through data-informed, personalized communication. It combines artificial intelligence with human judgment to support more structured and considerate collection processes.
The platform uses information such as invoices, payment history, demographics, previous conversations, public records, credit information, and creditor guidelines to build debtor profiles and create tailored follow-up strategies. Audun can initiate contact, explain balances, assess a customer’s willingness and ability to pay, identify suitable payment plans, and facilitate payments through digital communication channels.
When a customer disputes a balance or requests personal assistance, the case can be passed to a human specialist. By combining automated debt collection workflows with human support, Audun helps businesses organize payment recovery while providing customers with clearer next steps and more individualized communication.
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