Umnico

Umnico is a comprehensive communication platform designed to streamline interactions across various channels, enhancing user experience through seamless integrations and intuitive tools. It supports omnichannel messaging, allowing users to manage multiple accounts and engage with clients through different communication platforms. This includes popular messaging apps like WhatsApp, where Umnico automatically loads recent chat history, ensuring a smooth transition into customer interactions.

One of Umnico's key strengths lies in its integration with CRM systems such as amoCRM and Bitrix24. For instance, it enables the creation of separate deals for each Avito listing in amoCRM, improving data organization and customer interaction. Additionally, Umnico enhances privacy by limiting access to chat records in Bitrix24, ensuring that employees can only view conversations related to their assigned deals. This feature is particularly beneficial for large enterprises seeking to maintain confidentiality and streamline information management.

Umnico also supports multimedia messaging, allowing users to send images, videos, and documents without size restrictions. This flexibility makes it suitable for businesses looking to engage with customers through diverse communication channels. Overall, Umnico aims to provide a unified and efficient communication experience, making it easier for businesses to manage customer interactions and improve their overall communication strategy.