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Top Complaint Management Software - United States

Complaint Management Software is a digital tool designed to help organizations efficiently handle customer complaints and feedback. This software streamlines the process of recording, tracking, and resolving complaints, ensuring that organizations can address issues quickly and effectively. Complaint management software is primarily utilized by customer service and support teams, but it is also accessible to other departments and roles. Since complaints can arise during any customer interaction, employees must have the capability to log these issues. As a result, complaint management software is typically integrated with CRM systems, help desk software, and customer self-service platforms. Some vendors even incorporate complaint management features directly into these or other related systems. Key Features: * Centralized Complaint Tracking: Allows users to log complaints in a single platform, making it easy to monitor and manage them. * Automated Workflow: Automates the routing of complaints to the appropriate team or personnel for resolution, improving response times. * Reporting and Analytics: Provides insights into complaint trends, response times, and resolution rates, helping organizations identify areas for improvement. * Customer Communication: Facilitates communication with customers regarding the status of their complaints, enhancing transparency and trust. * Integration Capabilities: Often integrates with other systems like customer relationship management (CRM) and helpdesk software to provide a comprehensive view of customer interactions. Complaint management software is essential for organizations looking to improve their customer service processes and foster positive relationships with their clients.

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Salesforce

Salesforce

salesforce.com

Salesforce.com, inc. is an American cloud-based software company headquartered in San Francisco, California. It provides (CRM) customer relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and ap...

Zendesk

Zendesk

zendesk.com

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster. Zendesk also helps businesses leverage cutting-edge AI for Service teams to resolve customer issue...

Freshdesk

Freshdesk

freshdesk.com

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels...

Zoho Desk

Zoho Desk

zoho.com

Zoho Desk can help businesses manage customer communication over the phone, email, live chat, SMS text, social media, and more. It also helps you assign calls to your agents based on their department or team, automatically route calls to agents that the customer is familiar with, and enables you to ...

RingCentral

RingCentral

ringcentral.com

RingCentral Contact Center is an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Intelligent Virtual Agents that understand customer intent. It offers over 300 prebuilt integrations (includ...

Front

Front

front.com

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. They’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to r...

HappyFox

HappyFox

happyfox.com

HappyFox is a practical help desk software which provides multi-channel support for customer requests coming from email, web, phone and social media. HappyFox integrates with business applications for Accounting, customer feedback, CRM, commerce and so on. iOS, Android and Windows version of the app...

Workpro

Workpro

workpro.com

Workpro complaints management software enables you to record, manage and report on all complaints and in one easy-to-use system. Workflow tools guide users through the correct procedure, improving service and productivity, while comprehensive dashboards and reporting functionality improve manageme...

Ajust

Ajust

ajust.com.au

Ajust makes life better for consumers by making sure they get heard by businesses. Ajust delivers a single platform for consumers to resolve issues with thousands of businesses, all with the support of AI. Resolve complaints, cancel subscriptions, negotiate better deals and more. Next time you need...

Real Time Feedback

Real Time Feedback

realtimefeedback.com

Private 2-way communication/engagement platform transforming the customer experience on location in real time. By providing a simple, non-confrontational way to give compliments and complaints through specialized QR codes, NFC Tags, Custom URLs, & more, Real Time Feedback keeps you plugged in and al...

Quantivate

Quantivate

quantivate.com

Since 2005, Quantivate has been helping organizations efficiently manage their governance, risk, and compliance (GRC) initiatives. Quantivate’s scalable technology and service solutions equip organizations of all sizes to make more strategic decisions, improve performance, and reduce costs. Quantiva...

Customer Radar

Customer Radar

customerradar.com

Unlock Your Business's True Potential with Customer Radar! In today’s competitive landscape, your reputation can be your greatest asset or your biggest challenge. Customer Radar empowers businesses to take control of their online reputation and drive growth through real-time feedback and actionable...

DevRev

DevRev

devrev.ai

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters ...

Case IQ

Case IQ

caseiq.com

In the world marred by fraud, harassment and ethics lapses, Case IQ stands as a force for good. Our mission? Helping people like you create safer, happier, more productive workplaces. 20+ years’ experience has shown us that together, we really can make a difference. Case IQ has gained an internat...

Aritic

Aritic

aritic.com

Boost your sales process by streamlining your entire sales funnel within Aritic CRM. Know which prospect has the highest conversion value. Manage your contacts based on their sales stage, behavior, and buying intent. Distribute and divide tasks automatically and monitor the entire process until a de...

next4biz

next4biz

next4biz.com

next4biz is a cloud based digital marketing, customer service and business process management solution, that helps enterprises through your digital transformations. next4biz's products are at the forefront of exciting new developments in the market. next4biz's mission to change the way companies man...

MasterControl

MasterControl

mastercontrol.com

MasterControl is on a mission to bring life-changing products to more people sooner. Everything they do is designed to help you develop, manufacture, and commercialize products that help people live longer, healthier, and more enjoyable lives. They offer the world's leading solution for product qua...

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