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QuestionPro is a comprehensive survey and research software platform designed to help businesses create, distribute, and analyze customer feedback in real-time. It offers a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. The platform supports omnichannel survey distribution, ensuring that feedback can be collected across various channels. It also provides robust data security measures to safeguard sensitive information.

One of the key features of QuestionPro is its ability to support offline data collection through its mobile app. This allows users to administer surveys and collect data even without an internet connection, making it ideal for field research, events, and other scenarios where connectivity might be limited. The app syncs with the QuestionPro account once an internet connection is available, ensuring seamless data integration.

QuestionPro also offers advanced analytics tools, including sentiment analysis and customizable dashboards. These tools enable businesses to gain deeper insights into customer interactions, track customer experience metrics, and make informed decisions to improve satisfaction. Additionally, the platform supports multimedia file uploads, allowing for more engaging and interactive surveys.

For customer experience management, QuestionPro provides tools like the AskWhy survey type, which combines Net Promoter Score (NPS) with root cause analysis to delve deeper into customer feedback. This helps businesses understand the reasons behind customer ratings and address issues promptly. Overall, QuestionPro is a versatile tool that supports various aspects of survey creation, data analysis, and customer experience enhancement.

QuestionPro offers full-stack online survey software to help you collect data and perform both quantitative and qualitative analysis with the same tool. Its easy-to-use software includes products for the creation, distribution, and analysis of online surveys, polls, tests, and quizzes. QuestionPro includes 350+ free survey templates and more than 40 question types, 15+ logic types, and a wide range of survey reports. It offers tools to reach respondents through email, integrated pop-ups, SMS, QR code, and social media channels. Its offline mobile app lets you collect data from participants even in areas with limited or no internet connectivity. You can brand your surveys with custom themes, logo, colors, and more. Its ready-made and custom themes enable you to create branded surveys with your logo, colors, fonts, and more. The real-time report dashboard gives a quick overview of the survey's performance, along with features to drill down further. It offers more than 40 reports for both quantitative and qualitative data, which can be exported to standard formats like PDF, Word, SPSS, and Excel. QuestionPro Surveys comply with data privacy and security regulations like GDPR, ISO 27001, HIPAA, and many more. It supports integration with 20+ third-party applications, including CRMs, marketing automation, and productivity tools. Best of all, its customer support team is available 24 hours a day to guarantee your project is a success! With over 10 million users across 100 countries, it has provided survey software to Fortune 100 companies, academic institutions, small businesses, and individual researchers for over 20 years. Try the Essentials account now. It's free for life, doesn't require a credit card, and comes with 80+ features—the highest in the survey software industry!

Categories:

Business

Audience Response Software

Survey Software

Experience Management Software

Website: questionpro.com

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