Page 24 - Top OpenText Alternatives
ClearFlask
clearflask.com
A better way to manage product feedback. Open-source Ideation Tool for Feedback, Roadmap and Announcements.
Rescale
rescale.com
Rescale is High Performance Computing Built for the Cloud! Rescale empowers organizations to achieve science and engineering breakthroughs by eliminating complexity. From supersonic jets to personalized medicine, engineers are accelerating new product innovations with unprecedented speed and efficiency with the Rescale Platform - a solution for intelligent full-stack automation for big compute and R&D collaboration on hybrid cloud. Rescale enables IT leaders to deliver high performance computing as a service, with software automation on a hybrid cloud control plane with security, architecture, and financial controls.
TRACX
tracx.com
TRACX : Tracking Customer Experience and Interactions TRACX is an experience management platform that works for you. Using industry standard surveys that can be easily customised and extended, TRACX turns feedback into actionable insights that can improve experiences.
Gryphon.ai
gryphon.ai
Gryphon.ai, the leader in compliance and AI-powered conversation intelligence, is the only solution in the market providing real-time conversation intelligence and automated compliance for sales and customer service teams. Gryphon guides each conversation with real-time intelligence to provide a best-in-class experience for both agents and end users. Gryphon’s proprietary compliance engine automatically screens all outbound communications against TCPA, collections, state, federal, and other Do-Not-Call lists so enterprises can drive revenue while avoiding costly non-compliance fees. Gryphon’s ability to be in the path of the call provides real-time recommendations and necessary content through spoken keywords and gives agents immediate visibility into the quality of the call through advanced sentiment analysis. Gryphon.ai provides the ability to create the perfect conversation every time!
InMoment
inmoment.com
Understand the voice of your customer. Get insight from qualitative feedback. Wootric CXInsight™ uses machine learning to auto-categorize and assignment sentiment to unstructured feedback from surveys, online reviews, social media, support tickets, employee feedback, and more. - Get ROI from qualitative feedback, instantly. Machine learning identifies category themes and sentiment in each verbatim comment, instantly analyzing volumes of feedback. Algorithms are based on what matters in your industry, customized for your organization. Analyze feedback in any language, from any source. -Know what improvements will have the most impact. Stop wasting time deliberating. Use data to prioritize projects. -Quantify what your customers and employees care about. Understand the “why” behind Net Promoter Score and customer journey point metrics. Analyze a single source–or see themes across all feedback sources.Visualize data by any business driver. Create tag hierarchy. - Save time. View big picture trends and spot anomalies at a glance.Create an executive dashboard based on what matters to you, and Customize dashboards for each stakeholder function.Alert stakeholders to changes in feedback trends automatically, so they can address issues - Understand why customers and employees love you or don’t. Easily investigate hypotheses, without a data analyst. -Get a unified view. Import feedback from any source. -Align all business teams around the customer. No more silos — democratize customer data. Insight without a data analyst. Our platform makes it easy for teams to discover relevant insights themselves. Permission-based access. Get a holistic view of customer/employee sentiment in an easy to use dashboard.
Gainsight PX
gainsight.com
The Most Customer-Centric User Analytics And Product Engagement Platform. Gainsight PX enables you to deeply understand what users are doing in your product, collect feedback, and create in-app engagements like walkthroughs and guides to drive onboarding and adoption.
Lilt
lilt.com
LILT is the complete enterprise AI platform for content translation and creation. LILT platform is for: 1. Linguists: LILT Contextual AI generates real-time translation prediction and adaptation, providing industry leading translation quality and speed. 2. Localization Teams: LILT Platform enables teams to set up and manage the most efficient workflow by effectively leveraging translation memory (TM), instant/verified translate and automated content exchange through connectors. 3. Global Organizations: LILT platform connects to major AI providers and sets automated and real-time fine-tuning cadence to custom LLMs tailored to the business needs, unlocking true AI potential from multimodality to Generative AI.
TimeShark.ai
timeshark.ai
Calling a restaurant should be a seamless experience, not a hassle. That’s why it created TimeShark.ai — to make every call feel personal, efficient, and enjoyable. It is transforming how restaurants connect with their customers, using AI to create a streamlined and satisfying interaction. With easy setup in under 30 minutes, TimeShark.ai’s virtual assistant ensures customers always receive a warm, personalized experience. Never miss an opportunity to engage and elevate service with TimeShark.ai. TimeShark.ai is an AI-powered receptionist and and customer service solution for businesses. The AI model is trained on various businesses and services, allowing it to answer customer questions live in real-time on the phone, eliminating the need for overseas call centers with poorly trained agents.
boxx.ai
boxx.ai
Boxx.ai: AI for e-commerce. boxx.ai is an Artificial Intelligence tool that personalizes customer touch. AIDA maps users and actions/products to better engage customers. It makes your e-commerce business personalised for each customer in a matter of a few clicks with the world's most sophisticated algorithms crunching terabytes of data on powerful compute engines. Its ever-learning algorithms find hidden patterns in your data to identify the most personalized and relevant products for each customer, based on the probability to click or buy. Further, Boxx.ai's omni-channel execution engine follows each customer everywhere they go with just the perfect communication, to increase engagement, transactions or revenue by 40%.
Wizu
wizu.com
Wizu is an AI conversational survey platform to help marketers effortlessly gather customer and employee experience.
Smile
smileweb.net
We are a Startup that offers technological solutions to companies and organizations so that they can know the opinion and level of satisfaction of their customers and employees in real time. We have a web platform that allows our users to measure and analyze different metrics in relation to the data obtained. This allows companies to know their NPS and is a fundamental tool for decision making.
Insocial
insocial.eu
With Insocial, users give their customers a voice. They can send out effective and easy-to-fill-in surveys throughout the customer journey. Results can be analyzed in personalized dashboards, enabling users to start taking action. Insocial helps transform companies by creating an omnichannel experience. Lastly, it allows users to showcase customer reviews, boosting online sales. Insocial enables the collection of customer feedback at any moment during the customer journey, providing actionable insights that can be used to optimize customer experience. What makes it unique is its personal and flexible service. It helps transform organizations into completely customer-focused entities that excel over competitors in terms of customer experience.
Crowd
crowdapp.io
Crowd helps teams to make confident product, design and marketing decisions with instantly actionable user insights.
Asklayer
asklayer.io
Asklayer provides zero-friction micro surveys and NPS feedback widgets that significantly outperform traditional long-form surveys. Asklayer surveys can be displayed on websites, sent via email, and accessed via link or QR code. Its micro-surveys are fun and less intimidating than long-form surveys, encouraging users to interact. Every interaction is captured, and users do not need to submit a form at the end, ensuring maximal data capture without disrupting the browsing experience. Coupons can be generated in real-time to motivate users to complete surveys, and emails can be captured and pre-segmented based on their answers for high-powered lead generation. Asklayer can connect to many services and can tag users based on their answers for easy outreach, marketing, and management afterward. Asklayer strongly believes that data should belong to its users. All raw survey data is made available for export and self-analysis. Some of its advanced features include: - 15+ question types - Branching logic - Tagging of users based on responses - NPS and CSAT score calculation - Charting with moving averages - Result cross-tabulation - Post-purchase emails - And much more! Common use cases include: - Surveys - Polls - Questionnaires - Lead generation with auto-segmentation - Market research - NPS & CSAT tracking - Post-purchase follow-up email surveys - Page feedback and improvement surveys - Attribution surveys
piHappiness
pihappiness.com
piHappiness - Customer Feedback System & Survey App. Real-time Feedback Reports, Amazing Survey Analytics. piHappiness is a customer feedback management system available on iPad and Android tablets. Create beautiful feedback forms and make them yours – customize anything. Take feedback in-person or through a survey kiosk set up. Review insightful reports, use response inbox to analyze and take actions on customer feedbacks. With piHappiness real-time reporting and alerts, you can monitor every customer feedback and review. Take action on customer feedback to swiftly resolve issues and improve customer experience.
Quality Driven Software
qualitydrivensoftware.com
Quality Driven Software helps labor service business owners scale their businesses with a streamlined, data rich customer survey.
Merren
merren.io
Merren is a multichannel survey and CX platform that helps users collect customer feedback via multiple channels like WhatsApp, Facebook Messenger, Dynamic Emails, Chatbot, etc. With multichannel survey deployment, built-in rewards platform, global panel of 35M+ customers, real-time data analytics and AI powered insights, Merren is the blazing fast customer data to insights platform
TheySaid
theysaid.io
Traditional surveys fall short—they're slow to create, hard to analyze, and lack the context needed for smart decisions. TheySaid's Conversational AI Surveys offer a better way: * Gain 10x deeper insights with context-rich responses. * Launch surveys in minutes with ease. * Boost engagement with interactive, 1:1 conversations. * Simplify analysis with summaries and natural language queries. * Automate follow-ups to turn insights into action at scale.
Cust
cust.co
Elite Customer Success teams get better with Cust AI agents. AI agents enable CSMs to get to know even your smallest customers. Turns these insights into personalized success plans. Recommends the next best action across the customer journey. Cust is an autonomous customer success platform that makes high-touch experience possible for smaller customers. The platform gives companies AI agents that proactively get to know their long-tail customers. Turns these insights into a personalized success plan. Influences their decisions across the full customer journey - from onboarding to renewal.
Alivo
alivo.ai
Alivo is automating customer communications, helping businesses deliver instant, personalized, and intelligent interactions that actually drive business. Its advanced AI technology enables seamless and efficient conversations, allowing businesses to expand their reach and enhance customer satisfaction. Alivo helps home service companies capture more leads, convert them quicker, and drive repeat business with an AI-powered lead management platform.
Real Time Feedback
realtimefeedback.com
Private 2-way communication/engagement platform transforming the customer experience on location in real time. By providing a simple, non-confrontational way to give compliments and complaints through specialized QR codes, NFC Tags, Custom URLs, & more, Real Time Feedback keeps you plugged in and allows customers to become your eyes and ears. Real Time Feedback optimizes operations and engrave brand loyalty along the way. Your customers will give you Real Time Feedback during their experience; managers then receive push notifications, responding to & resolving the issue, all in real time. Real Time Feedback is NOT a survey. Surveys tell you what happened. Real Time Feedback tells you what's happening.
Customer Radar
customerradar.com
Unlock Your Business's True Potential with Customer Radar! In today’s competitive landscape, your reputation can be your greatest asset or your biggest challenge. Customer Radar empowers businesses to take control of their online reputation and drive growth through real-time feedback and actionable insights. Its innovative reputation management technology helps you: - Capture Direct Feedback: Understand your customers' experiences and resolve issues before they escalate. - Enhance Online Reputation: Leverage Google reviews and testimonials to build credibility and attract new customers. - Engage Your Team: Foster a customer-centric culture that drives exceptional service and satisfaction.
Omind
omind.ai
Empowering Businesses with Unified Customer Experience Platform Omind is a leading provider of innovative solutions that leverage advanced AI, machine learning, and intelligent automation to transform customer experiences and drive business success. With a comprehensive suite of Digital CXM products & Automation solutions, Omind empowers organisations to collect, integrate, & intelligently act on every customer needs, delivering personalized and impactful interactions at scale.
Cention
cention.com
Revolutionize customer interactions with Cention – the ultimate omnichannel contact center. Elevate support, automate tasks, and collaborate seamlessly. Transform your customer experience with Cention, your all-in-one solution for unparalleled communication and support. Elevate your business with a truly omnichannel platform that seamlessly integrates Chat, Email, Phone, SMS, Messaging, and Social Media, providing a comprehensive 360° view of your operations. * Responsive Customer Support: Respond to your customers on any channel, ensuring a connected and streamlined experience. Unify and collaborate your workforce across various communication channels, making it easier to handle customer responses and queries. * Automation for Efficiency: Automate, delegate, and label tasks to keep errands organized based on priority, time, and value. Implement advanced CSS capabilities such as chatbots, website FAQs, and a Knowledge Base to enhance the efficiency of your contact center. * Data-Driven Personalization: Grow your contact database with personalized data using artificial intelligence solutions. Integrate apps and processes into your contact center to better suit your business needs and support your agents with organized information through the Knowledge Base. * Efficient Errand Handling: Set up errand tags, prioritize tasks, and create personalized templates for frequently asked questions. Maximize your team's efficiency, enabling them to provide quick and effective resolutions to customer queries. * Seamless Collaboration: Allow agents to collaborate within the organization or with external experts to enhance customer query responses. Create a safe space for communication, ensuring easy information acquisition. Why Cention: * Extensive Analytics: Generate customized reports for better decision-making, including SLA times, incoming errands, and organization overviews. Keep your contact center COPC-compliant and verified by certified coordinators. * Easy and Transparent Pricing: Pay for what you use with their simple and transparent pricing structure. * Customer-Centric: Agents never have to transfer a customer again with their Omnichannel contact center software.
ITC Cloud
itccloud.com
ITC Cloud allows your organization to collaborate easily, communicate from anywhere, and focus on doing better business. Ít unified communications platform helps you free your staff from their desks with its high-quality VoIP phone service. Need to improve you customer service experience? Check out ITC Cloud CX, its dedicated call center platform that delivers the highest quality support experience and let's you optimize the way you communicate with your customers. As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. ITC Cloud gives you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. ITC Cloud takes pride in delivering the best customer experience from start to finish and beyond. ITC Cloud makes moving to the cloud easy!
injixo
injixo.com
injixo is a leading cloud-based workforce management (WFM) solution, designed to empower people to do outstanding work. Their comprehensive platform, featuring advanced forecasting, scheduling, real-time management, and employee engagement tools, is constantly innovating to meet ever-changing business needs. injixo is trusted by a global community of 200,000 users in over 30 countries worldwide, to optimize your workforce efficiency every day. InVision, the driving force behind injixo, is a multiple-time recipient of the Great Place to Work® certification, and ranks in the top 5% of the most popular companies on Kununu. This recognition highlights their culture, deeply rooted in autonomy, trust, and reason. They cultivate a learning-centric atmosphere that unleashes the full creative potential of people, embracing practices like pairing and open spaces to shape the future of work. Their committment lies in fostering an environment where they can grow and do outstanding work. This, in turn, enables them to create software for organizations to do the same for your people. injixo is a hybrid company, with people working fully remotely, from their offices, or in a combination of both. Their headquarters is in Düsseldorf, Germany, with offices in Chicago, Leipzig, London, Paris, and Utrecht.
SureCloud
surecloud.com
Keep your business secure and compliant with SureCloud. Everything you need today and tomorrow is in its integrated GRC platform, which anyone can use. SureCloud GRC is built on its industry-first Dynamic Risk Intelligence technology, designed to empower you to proactively manage your GRC landscape by understanding the story within your data. This allows you to analyze, predict, and respond to risks before they become critical issues. The future of GRC delivered today. Its industry-first Dynamic Risk Intelligence technology enables you to be more proactive by revealing the full story and sequence of events across your programs with unparalleled visibility and certainty. It empowers you to anticipate and address potential risks before they escalate, ensuring you're always ahead of risk and compliance challenges. Leveraging advanced event-driven architecture and event sourcing, SureCloud GRC captures and analyzes every detail in real-time, giving you the tools to take proactive control and provide long-term business assurance.
Level AI
thelevel.ai
Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth. Companies like Affirm, Carta, Vista, Toast, Swiss Re, ezCater, etc. use Level AI to take their business to new heights with less effort.
Gradwell Wave
gradwell.com
Designed by a small business, for small business, Wave is a simple-to-use softphone with HD audio for smooth calls. Take your business anywhere with calling over 3G, 4G, and WiFi, call waiting, and call transfers all possible through Wave. Key features include: - Bluetooth support - High definition audio quality, using Opus and G.722 codecs - Supports calling over 3G, 4G, and WIFI - Integration with your native contact list - Speakerphone mute and hold - TCP transports for better battery life and security - Call waiting - Call Transfer
Collab
collab.com
Collab provides Cloud Contact Center Services available anytime and anywhere. They make engagement simple and easy with efficient interactions throughout any touchpoint. They have been providing award-winning platforms to businesses of all sizes worldwide for 20+ years. Collab enables digital transformation and helps achieve the right balance between Automation and Human Interaction. Their offer is cloud-based and supported by Microsoft Azure, allowing greater flexibility and easy deployment. Additionally, on-premises solutions are also available. Their portfolio includes Nubitalk Cloud, OneContact CC, OneContact WFO, OneContact Gamification, and AI-powered modules. Founded by a team with solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP-based, without any PBX, for large-scale organizations. Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare, Government and Insurance with branches in different regions such as Mexico, Brazil and Benelux.