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The Livro de Reclamações app is a digital platform designed to facilitate consumer complaints against businesses in Portugal. It allows users to submit electronic complaints, which are then processed and responded to by the respective companies within a specified timeframe. This platform is part of a broader consumer protection framework, ensuring that businesses are held accountable for their actions and that consumers receive timely responses to their grievances.

Key features of the app include the ability to file complaints electronically, which are then reviewed by relevant regulatory bodies. These bodies have the authority to initiate proceedings or impose sanctions if necessary. The app provides a structured process for consumers to express their concerns, helping to resolve disputes efficiently. It also serves as a tool for businesses to improve their services by addressing customer feedback and complaints in a transparent manner.

By using the Livro de Reclamações app, consumers can ensure that their voices are heard and that their issues are addressed promptly. The platform supports a wide range of industries, with over 350,000 registered businesses and professionals. It is an essential resource for anyone seeking to resolve consumer-related disputes in a fair and regulated environment.

Livro de Reclamações, is an official platform in Portugal that allows consumers to submit complaints and feedback about goods and services provided by businesses. It serves as an online version of the traditional paper-based complaints book, providing a convenient and efficient way for consumers to voice their concerns and for businesses to address them. Livro de Reclamações plays a crucial role in promoting consumer rights and fostering better business practices by providing a transparent and accessible mechanism for resolving complaints and improving customer satisfaction in Portugal.

Website: livroreclamacoes.pt

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Livro de Reclamações

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