Page 17 - Top Front Alternatives
LinkLive
linklive.ai
LinkLive (formerly Revation Systems) is an AI-enabled, all-in-one communications and contact center platform trusted by the world’s most highly regulated industries, —including finance, healthcare, and social assistance, —to securely connect with consumers in the channels of their choice. Its modern, native features allow organizations to do business via encrypted voice, video, chat, and email while complying with stringent privacy and data protection laws. More than 1,200 clients rely on LinkLive to help them create outstanding customer experiences, increase employee engagement, and boost efficiency.
Coax
coax.com.au
At Coax, they are streamlining communication for SMBs because they want you to close more deals, faster and get back to growing your business. Coax is a cutting-edge communication app built exclusively for small and medium-sized businesses (SMBs). Coax's mission is to simplify your business interactions and empower you to close more deals seamlessly through an integrated chat platform. Headquartered in the vibrant city of Melbourne, Australia, Coax is committed to nurturing strong customer relationships through efficient communication. Coax's team comprises seasoned professionals with a wealth of experience in the SMB sector, ensuring that they truly understand the challenges you face. They recognize that managing multiple platforms and keeping up with evolving customer engagement can be overwhelming. That's why they developed Coax—a comprehensive app that enables you to effortlessly handle growing demands. Key Features: * Two-Way SMS/MMS: Engage with customers effortlessly through text messaging * Social Media Integration: Respond to comments and tags from a single inbox, boosting engagement * Customizable Contact Card: Keep customer details organized and personalize conversations * Send Invoices and Documents: Seamlessly send invoices and documents directly from the app * Organize Chats by Customer: Track conversations by customer for better organization. Coax empowers your business to close deals effectively. With an intuitive interface and user-friendly design, even tech novices can use it.
GetThru
getthru.io
GetThru was created by veterans of Bernie 2016, where we helped build the campaign’s historic voter contact operation. In the process, we saw the need for better technology for large scale 1-to-1 interaction that reaches people where they are—on their cell phones. So after leaving the campaign, we created ThruText, our P2P texting platform. Two years later, we released our phone calling solution, ThruTalk. More than 1,000 organizations— including political campaigns, advocacy groups, unions, colleges, universities, independent schools, and government agencies—have used our tools. They’ve sent over 180 million text messages and made more than 40 million calls for event recruitment, volunteer engagement, fundraising, voter identification and outreach, polling, and more. And while our roots are in progressive politics, we love partnering with organizations of all kinds that share our passion for creating a better world.
Edge
startedge.com
Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews.
EngageLab
engagelab.com
EngageLab, a professional customer engagement service provider, offers a cloud communication platform and various message marketing solutions to promote user engagement and conversion. The message marketing solutions are all tailored to meet the diverse needs of companies in different fields.
MailMetrics
mailmetrics.com
Mail Metrics delivers complete clarity and control over your essential customer comms. Take charge of your most vital comms with the enterprise platform that makes them visible, digital, and compliant.
GhostDraft
ghostdraft.com
GhostDraft is helping #insurance organizations deliver better customer experiences and drive operational efficiency through modern communications management. GhostDraft provides robust cloud-based document creation and management for insurance, financial services and the legal profession. With years of experience in complex regulated documents, GhostDraft applies deep domain expertise to meet the unique needs of these dynamic markets. With GhostDraft you can deliver customer communications without compromise, with affordability, compliance, and a personalized customer experience.
Worknet
worknet.ai
Worknet.ai is revolutionizing customer experience and operational efficiency using Generative AI technology, boasting a performance enhancement of over 20%. Customers include: Monday.com, Bill, Certinia, and MonteCarlo Data. The platform enriches three critical areas: 1. Service Agent Assist: Integrated natively with Salesforce, Zendesk, and soon ServiceNow. This feature empowers agents to respond quickly and accurately, harnessing any available data source. 2. Team Assist: Embedded within Slack, this tool supplies crucial information to product, engineering, sales, and other teams, facilitating optimal performance in their respective tasks. 3. End User Assist: This function efficiently handles end user requests, delivering pertinent information from relevant data sources and directing queries to the appropriate teams or experts as necessary. Worknet.ai is setting new standards in AI-driven support across various business functions.
Compart
compart.com
Compart is an international software provider for Customer Communication Management (CCM) for companies, organizations and public administration. Headquartered in Böblingen, Germany, the company has been present on the market for more than 30 years and has subsidiaries in Europe and North America. The scalable, platform-independent and easy-to-integrate solutions of the DocBridge® Suite cover the entire document and output management cycle of companies and public authorities - from digital incoming mail processing to the creation, conversion, checking, monitoring, modification and bundling of documents into postage-optimized mailings, through to dispatch and display on every digital and analogue communication channel available today. They can also be operated in the private and public cloud, support both batch and transactional processing and enable the easy connection of external systems or specific functions and services from third-party providers via standardized programming interfaces (API). The company is actively involved in the development of standards in document and output management and is regarded worldwide as a driver of innovation. More than 1,500 customers in 50 countries from various industries (including banking, insurance, utilities, public administration, telecommunications, online/mail order) use software from Compart.
Crexendo
crexendo.com
Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo VIP Platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device.
Zingly.ai
zingly.ai
Zingly.ai is a leader in AI and digital-first CX technology, helping businesses to transform customer service into a strategic asset that drives growth. By combining generative AI with intuitive communication tools, Zingly.ai enables companies to increase revenue, expand wallet share, and drive operational efficiency while delivering exceptional customer experiences.
Rezo.ai
rezo.ai
Rezo.ai is an autonomous platform that revolutionizes contact center operations with AI-powered solutions and real-time support. With their suite of products, including Engage AI, Analyze AI, and Agent Assist, they empower organizations to streamline customer interactions, enhance agent performance, and optimize business functions for greater efficiency and success. Their products enable multi-lingual customer conversations, automated tagging, accurate speech-to-text conversion, SOP-driven audits, and more, all powered by their deep integration with LLMs and data analytics. With Rezo.ai, enterprises can achieve higher productivity, increased revenue generation, overhead reduction, and uncover valuable insights into customer interactions. Rezo.AI is a Data first Contact Center powered by Autonomous agents that aim to transform customer experience by automating and analyzing customer-agent interactions across multiple voice as well as non-voice channels in 20+ languages. There are two major pillars on which the product is built: - Engage AI: It helps automate customer-agent conversations and acts as a self-serve platform to understand and resolve customer queries. - Analyse AI: It helps analyze customer-agent interactions and provides valuable insights in order to enable businesses to make proactive decisions.
ConvoZen.AI
convozen.ai
ConvoZen.AI is a Gen-AI powered conversational intelligence tool that empowers businesses and enterprises to understand their customers better. Our AI-powered solution revolutionizes the way businesses interact with their customers by turning every conversation into an opportunity for business growth. Leveraging cutting-edge machine learning algorithms, ConvoZen.AI analyzes and extracts insights from agent-customer interactions across all channels of conversation. We analyze a massive 17+ million conversations weekly, extracting critical data in several key areas: Sales, Customer Experience, Compliance, and Operations. These insights fuel overall business growth and lasting customer relationships. ConvoZen also offers a plug-and-play voice bot with multilingual capabilities. Close deals faster, and boost customer experience with ultra-realistic voice, and zero latency leading to fastest processing time. Founded in 2021, ConvoZen is headquartered in Bangalore, India. We deliver the power of conversational insights to companies, developed by the creators of NoBroker Technologies.
next4biz
next4biz.com
next4biz is a cloud based digital marketing, customer service and business process management solution, that helps enterprises through your digital transformations. next4biz's products are at the forefront of exciting new developments in the market. next4biz's mission to change the way companies manage your customer relations and processes is, where the most significant areas of growth are in the industry. next4biz was founded in 2006. Since then we have been developing software products for the “Customer-Focused Digital Transformation” of companies and institutions. next4biz's products have been used successfully in BPM (business process management), CSM (customer service management) and CRM (marketing and sales management) fields for years. We have more than 200,000 users operating in almost all sectors including finance, insurance, e-commerce, telecom and energy.
Loris
loris.ai
Loris unlocks a world of insight for CX leaders, using our AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact your brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into your company’s most valuable resource - giving you the insights you need to not only optimize your customer experience – but also grow your business. Understand why customers are contacting you, how well your teams are resolving issues, and what your agents should say next with a single AI platform – trusted by leading brands and trained on 300+ million real customer conversations.
UJET
ujet.cx
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Alvaria
alvaria.com
Alvaria, Inc. is the holding company of two best-of-breed technology providers, Alvaria CX, a leader in customer experience outbound technology compliance and self-service, and Aspect, whose workforce engagement management solutions deliver the future of work innovation. While Alvaria remains one company, their go-forward business operating structure and market brands is two – Alvaria CX and Aspect. Alvaria brands empower human connection by building software that supports the best possible customer experience and workforce engagement. Their software is created to empower teams and customers by optimizing workforce engagement and enhancing customer interactions. Their solutions make an agent’s day-to-day better and, therefore, the customer’s experience better. They go beyond inbound and outbound to create a comprehensive software-driven system that makes the people behind your business shine brighter and your customers more loyal. Alvaria brands are transforming the way people interact with companies and increasing their client’s profits because of it. They are the leader in customer experience and workforce engagement software, fostering better connections through better technology. Their open, innovative platforms are purpose-built to deliver two essential experiences: feature-rich, intuitive, and intelligent workforce engagement management, and proactive enterprise outbound services. Proudly celebrating 50 years in business, Alvaria was formed from the merger of world leaders Aspect Software and Noble Systems. Today, their Alvaria brands are paving a new path in customer experience and workforce innovation empowering teams and agents to stay in touch with your customer’s side of the story.
ConnectPath
connectpath.cx
ConnectPath is a serverless implementation in the same AWS Commercial Regions that Amazon Connect is available in. It makes use of many AWS services including Route 53, CloudFront, S3, API Gateway, AppSync, Lambda, DynamoDB, Cognito, SNS, SQS and SES. It is a fully elastic architecture and can scale on demand. ConnectPath is designed to be used as an agent desktop for Amazon Connect call centers only. Anyone who has system admin permissions can onboard ConnectPath in less than 15 minutes by following the onboarding process elsewhere on this blog. During the onboarding process, ConnectPath uses a CloudFormation template to create an IAM role that has the permissions necessary to integrate with your Amazon Connect instance. ConnectPath also generates several Lambda functions, a Dynamo DB table, Kinesis stream and S3 Bucket in your AWS Account. ConnectPath works with the users that may be using the CCP. For example if you are using a CRM with an embedded CCP, ConnectPath will still report your activities and status. We think the feature set of ConnectPath is such that you may want to run both, but users with ConnectPath will see other agents who only use the CCP. Some features, like agent to agent chat will not work between ConnectPath and CCP, however.
Simla.com
simla.com
With Simla.com you can organize your eCommerce sales and customer service where it is most comfortable for buyers. Simla.com offers you: * Easy integration with WhatsApp, Facebook and other messengers. * Built-in CRM to communicate with customers and process orders. * Quick integration with Shopify, WooCommerce, VTEX and other platforms. * Modules ready to work with delivery services and payment systems. * Maintain the product catalog, inventory and warehouses. * Automation of notifications to clients and routine tasks of operators. * Email & SMS Marketing. * Loyalty program.
Ezist
ezist.net
Simplify your home appliances, electronics, and automobile management and repairs with Ezist. Schedule repairs, track history, and get warranty alerts. Ezist is an innovative platform designed to streamline and enhance the maintenance and service management of products and assets for manufacturers, service providers, and consumers. With a robust suite of features, Ezist is the go-to solution for effective product management, asset management, work order management, and maintenance management. Key Features: * Device Management System: Easily manage your devices including gadgets, appliances, and automobiles with their advanced Device Management software. Effortlessly create listings for each product with critical details such as Device type, Brand, Model, Serial number, Purchase receipt, and Warranty details. * Receipt and Invoice Management: Say goodbye to the hassle of rummaging through the trash or struggling to find old receipts with their innovative receipt-keeping app. Store and locate all your purchased receipts in one secure place for easy access through their Receipt Management App. * Warranty Management Software: Experience digitalized, organized, and fully accessible warranty information at your fingertips with Ezist, your Warranty Management Software. Receive automated alerts about product warranty expiration, ensuring you take advantage of potential replacements, repairs, or refunds through their state-of-the-art Warranty Management Software. * Community Networking: Unlock professional connections within their thriving community, making Ezist not just a Device Management app but also a Gadget, Appliance, and Automotive Management system. Learn and share insights about your favorite cars, gadgets, and more with like-minded enthusiasts on this Device Management software. * Manufacturer Updates: Stay informed with the latest updates from manufacturers about repairs, bugs, security standards, patches, replacement options, software updates, and maintenance services. * Product History Tracking: With their efficient Product History Tracking feature, you can track the history of your products, including repairs, updates, and other crucial information. * Virtual Diagnostics and Support: Revolutionize customer support with remote diagnostics for your devices through Ezist, your trusted Gadgets, Appliances, and Automotive Management system.
ChayAll
chayall.com
ChayAll is a SAAS platform that centralizes all instant messaging channels in one! We help you connect with your customers quickly and easily by joining all your messaging channels such as WhatsApp, Messenger, iOS Messages, and Google Business Messages. Keep your customers satisfied and happy, managing all your conversations within a single platform, and help your customers have immediate solutions. With ChayAll you can: - Integrate all channels in one platform - Find new sales opportunities - Improving customer satisfaction
Spechy
spechy.com
Spechy helps you provide faster and more effective customer service by combining all your customer communication channels on a single platform. THE MOST FLEXIBLE MULTI-CHANNEL COMMUNICATION PLATFORM You need to decide which communication channels your customers have customer experience with and how you can optimize those channels. Most importantly, you need to make these decisions based on accurate information. That's why we've built our platform on transparency, flexibility and new technologies, so you can trust every data point, every measurement and every decision you make. MULTI-CHANNEL COMMUNICATION If your customers contact you via phone, email, live support, video or social media, you can automatically respond to them using Spechy's multi-channel communication platform. Representatives will have access to all communication channels and customer data from a single user interface, and you will be able to serve customers through their preferred communication channel.
DooPage
doopage.com
DooPage is a technology company specializing in providing conversation-oriented customer relationship management (CRM) software solutions (Conversational-CRM). With a vision of believing in a future in which businesses and customers mainly communicate through real-time messaging tools (realtime messaging) or social networks instead of traditional methods such as email, call, ticket. DooPage – A powerful management tool that helps connect multi-channel sales and customers on ONE SINGLE platform. With many features including: Customer care, Multi-channel order closing, Strict order management, Sales automation, Employee management, Sales support. The online business of shop owners has now been centralized in one place to help manage information in the most convenient way. DooPage integrates from A-Z all stages of sales: From the moment customers inbox or comment -> Customer care -> Place orders -> Compare shipping prices and choose the unit with cheap shipping prices -> Deliver goods to customers . All of the above processes are now available on DooPage. With Doopage, owning a business has never been easier!
replient.ai
replient.ai
replient.ai is an AIsoftware that automates customer support on social media. It is aimed at companies that want to intensify their customer interactions and scale their customer support. The software responds automatically and quickly to comments, minimizes negative effects on advertisements and enables customer support to be scaled without additional personnel costs. It ensures brand voice compliance in customer communications and offers multilingual support. Pricing is tiered, with plans starting at €39 per month. There is also a free trial plan that supports up to 50 comments.
Puzzel
puzzel.com
At Puzzel, they fundamentally believe that fantastic customer experiences shouldn’t have to be complicated. This is why they built Europe’s leading CX platform that helps businesses like yours deliver first-class customer service to every customer. Awarded the Most Innovative Company in 2023, their CX platform combines contact centre, self-service and AI capabilities, offering a single platform to resolve all automated and human-led interactions in a simple, efficient way – delighting every customer. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. The Puzzel CX platform is loved by agents and trusted by contact centre leaders.
imBee
imbee.io
imBee makes working together easy. They are the leading chat management platform, providing world class conversational engagement to help drive your business. Their team collaboration inbox creates a one-chat experience, where a representative from your company can seamlessly share information between internal teams and a current customer or prospect. With imBee, the customer gets high quality information and a faster response. If fast, easy, high quality engagement is important to your company, choose imBee. ** Multiple IM Channels, One Powerful Inbox - Provide customer service support, sell, and market through WhatsApp, Instagram, Facebook Messenger, WeChat, LINE, and more. Manage customer chats from all instant messaging apps in one inbox. More efficient, faster response, better customer experience. ** Quick Replies & Shortcuts - Save time and standardize answers to frequently asked questions (FAQs) by storing them in your quick replies library. Access them conveniently using your pre-set shortcut keys. ** Internal Team Chat - Mention your teammate to get them notified and chat with customers and leads simultaneously. Reduce back-and-forth communication to address queries lightning-fast.
Gnatta
gnatta.com
Understanding and speaking to your customers. Sounds easy, but there's quite a lot to it. That's where Gnatta comes in. Gnatta is a market leading product for enhancing your conversations. They are experts at talking to customers, in fact their entire senior team have backgrounds in large customer contact centres. In 2014, when their founder was still studying at university, he realised there wasn’t a product available which was dedicated to the most important part of the customer journey: the point of contact with the brand. Fast forward to today and they have a team of over 20 in house developers, all wholly focused on making your customer contacts more efficient, economic, and effective. Their platform deals with all digital channels including, but not limited to; webchat, email, Facebook, Twitter, and messengers. Their custom developed workflow technology means all your contacts will be served to the right operator, with the right information, at the right time. They are also at the cutting edge of the use of AI (both artificial and augmented intelligence) in customer service. By partnering with established AI experts, they are delivering the next level in customer experience today. With flexible monthly pricing plans, dedicated account structures, and an agile; can do attitude, find out how Gnatta can help your business today.
intalk.io
intalk.io
intalk.io - An Omnichannel Customer Interaction Platform by Agami Tech. They are boutique software solutions delivery organization, specializing in providing CRM, Customer Application Development, along with End-2-End Unified Customer Interaction Management suite. Their approach in the market led by a consulting-cum-solutions delivery capability has enabled their clients to reach their business road-map in the faster time thus ensuring productivity and value gain. They seamlessly integrate multi-environment corporate applications across verticals and process in business thus streamlining operations.
Hippo
jungleworks.com
Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications.
Sentiment
sentiment.io
Sentiment Omnichannel is the next generation Messaging platform for enterprise contact centers. Including ChatBot and dynamic Agent routing across over 15 channels such as Email, live chat, Social Media and Messaging Channels such as Facebook Messenger, Twitter, Instagram, Line and Whatsapp and more. Advanced workforce and agent performance metrics allow Sentiment.io to generate the greatest ROI of any solution of its type.