Page 4 - Top Floatbot Alternatives
Decagon
decagon.ai
Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers.
Talkative
gettalkative.com
Scale customer support with brand-trained generative AI Imagine ChatGPT could accurately and securely automate your customer interactions while assisting your human agents on AI live chat, WhatsApp, SMS, and video. That’s Talkative. Talkative: AI-Powered Customer Engagement for B2C Contact Centres Talkative's generative AI chatbot can handle between 50% and 88% of digital queries, freeing your agents to focus on complex issues. Our platform seamlessly integrates AI and human support, ensuring customers always get the help they need. Key benefits: - Slash response times with 24/7, brand-trained generative AI chat and chatbots in 135+ languages - Boost sales with personalised customer service responses that provide intelligent product advice - Reduce costs by automating routine inquiries and seamlessly escalate to AI assisted live agents when needed - Integrate easily with contact centers and CRMs like Mitel, NICE, Salesforce, Microsoft Teams and Dynamics, and Genesys Talkative's intuitive interface empowers agents with AI-powered live chat features like Agent Assist and Suggested Knowledge Responses, dramatically improving efficiency. Extend your reach with chat and chatbots across WhatsApp, SMS, and Facebook Messenger capabilities, all available in a single pane of glass. Get deep insights into customer interactions and behaviour with AI analysis, customisable dashboards, real-time analytics and reporting, and much, much more. With Talkative, leading brands like Bugaboo have seen a 50% reduction in customer service chat queries, while Healthspan's busy contact centre achieved a staggering 88% AI resolution rate for complex product queries - all resolved with AI.
PolyAI
poly.ai
PolyAI builds customer-led conversational assistants that conduct natural conversations with customers to solve their problems. Their conversational assistants understand customers, regardless of what they say or how they say it. They serve enterprises where customer conversation is an important part of doing business. Their customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications. Their enterprise clients deploy PolyAI conversational assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, their enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI was born in the same University of Cambridge lab that pioneered speech recognition. Together, they have published over 200 papers which have been cited over 14,000 times, and registered 7 patents with 4 more pending. PolyAI has offices in London and New York.
Droxy
droxy.ai
Turn any content into an engaging AI chatbot with Droxy. Ideal for enhancing knowledge sharing in education, business, and beyond. Droxy allows you to create customer facing AI agents that know everything about your business and can talk to your customers in your brand's voice. These agents can handle a wide range of customer inquiries across various channels, qualify leads, book appointments, and respond to complex customer questions about your products and services. They are easy to build, manage, monitor and scale - you can have an agent ready in minutes!
Mav
hiremav.com
Mav is the first AI-powered SMS assistant for growth-minded sales reps. Automate the back-and-forth with your leads and customers via text message. Whether it’s scheduling meetings, qualifying prospects, or following up with leads, Mav is on it. Hire Mav, scale your business.
Alltius
alltius.ai
Alltius is a GenAI platform which effortlessly powers enterprise applications, websites and contact centres. With Alltius, you can create skillful, secure and accurate AI assistants that can 2X sales & reduce support costs by 50% in weeks. Modern digital sales and support journeys are broken. Despite high investments to improve them, customers still wait a long time to resolve their queries by support agents whereas buyers face irrelevant pitches by sales agents. Alltius transforms sales, support and customer interactions with AI assistants that help sales agents sell more, support agents close tickets & customers find information they need. Alltius’ customers saw 2X increase in sales, 1.9X in self-serve ticket deflection and 5X in ticket resolution time within weeks of implementation. Alltius is powering largest organizations in insurance, financial services, SaaS, consulting and more. Alltius distinguishes itself from DIY projects, traditional chatbot and other AI tools with it’s comprehensive features & capabilities: * Versatility in terms of options to create AI assistants Knowledge Sources: Alltius integrates with a wide range of sources including APIs, URLs, documents, tickets, videos, structured databases, images, charts, and more. Skills: It is capable of performing diverse tasks such as answering queries, creating sales pitches, data comparison, writing to databases, ticket creation, labelling, and drafting emails. Channels: AI chatbots can be deployed in various channels including APIs, widgets, Slack, and others. * Time to Value : Alltius delivers ROI within weeks with ability to Create and coach AI assistants in minutes, test and go-live in a day Get customer insights, product improvement recommendations & more from day 1 Auto-update your FAQs And more. * Accuracy: Use Gen AI assistants that are hallucination free with our advanced segmentation and knowledge technologies. * Cost Efficiency: Deploy AI assistants at 1/10th cost of DIY projects with efficient caching, self hosted solutions and non-LLM workflows. * Scalability: Operate at enterprise scale volumes with comfortably managing over 100k queries daily. * Security: An extremely secure platform with SOC2 Type 2 and ISO certified solutions, with optional private cloud for ultimate data protection. Along with the platform, alltius’ expert team with AI experts from CMU, BCG, Google, Meta and more work alongside you to reach your Gen AI goals. Assist every lead or customer; instantly, easily with alltius.
Heyday AI
app.heyday.ai
Heyday is a next-generation live chat solution that combines the power of artificial and human intelligence to deliver the ultimate customer experience by enabling highly personalized customer conversations. Our Conversational AI acts both as a first-line, self-serve customer concierge that helps customers help themselves, and as a nifty virtual assistant that helps boost customer service agents’ efficiency. Heyday’s intuitive agent hub is available on any device, so you can delight customers whether you’re at your desk or on the go. With Heyday you can: * Automate answers to first-line customer service queries, qualify customers and automatically triage more complex questions to escalate them to the right agent * Collaborate with a unified team inbox to deliver a superior customer experience * Create shopping carts on the fly directly inside the chat, thanks to powerful e-commerce integrations * Gather valuable customer insights to enrich your CRM * Create templates or leverage AI-recommended quick replies to boost your efficiency and save time * Retarget customers on a highly personalized level with order tracking notifications, product upsells, customer satisfaction surveys, etc. * Customize your agent notifications so you never miss a beat * And more! Heyday is ushering in a new era of live chat. Download today to give your customer service team AI superpowers.
Zowie
getzowie.com
Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology. * Free analysis of your automation potential | Know what you’re buying! * Free omnichannel inbox | Get savings on tech. * Tons of integration | Connect with Shopify, Magento, Klaviyo, Zapier and take your automation to the next level. Use Zowie and… 1. Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%. 2. Care – enables agents to resolve complex cases and increase CSAT by 12%. 3. Sell – detect buying intent and convert up to 40% more clients.
Upsy Shopping
upsyshopping.com
Upsy Shopping Helper is an AI tool for webshop owners looking to increase sales and keep customers happy. * Upsy's smart search feature is optimized for mobile users to help visitors find the right product quickly with images. * AI product recommendations feature encourages customers to buy more, increasing the value of each sale. * Daily deals and new arrivals promotions speed up inventory turnover and encourage customers to explore your store. * Smart FAQs free up your customer service team and reduce basket abandonment. * Upsy's survey feature collects valuable customer feedback to help you optimize your business
Parallel AI
parallellabs.app
Meet Parallel AI—a cutting-edge solution tailored for modern businesses. With Parallel AI, select the most suitable AI model for each specific task, ensuring unparalleled efficiency and accuracy. Our platform seamlessly integrates with your existing knowledge bases, creating AI employees who are informed and ready to tackle your business challenges. Whether it's conducting robust research projects swiftly or providing expert consultations on-demand, Parallel AI equips your business with virtual experts to chat with anytime, anywhere.
My AskAI
myaskai.com
My AskAI is your AI customer support chatbot, available 24/7 to give instant answers to your customers on your site or over email. Trained on your company's knowledge your chatbot ensures your customers always have an answer to their questions and will pass them over to your (human) team if it is unable to answer, giving the best of both worlds and increasing customer satisfaction and retention. Find out what your common issues or questions are in an instant with AI insights so you can spend less time on generic queries and more time developing your product. We see on average 79% of conversations are resolved directly by the AI across our users, saving thousands of hours of support time that can be spent on more strategic opportunities. Reduce your support requests by over 50%, overnight, with My AskAI.
Meya
meya.ai
Meya is a chatbot platform that allows users to build and launch customer support services using BFML and Python programming languages. The platform comes with an advanced mobile and web chat user interface and allows users to create custom flows and components. One of Meya's notable features is the in-browser developer console that provides CLI access, allowing users to build exactly what they need with their own code and integrations. The platform also supports integrations with various messaging platforms, customer support providers, natural language understanding tools, and user analytics. Meya's platform is scalable and customizable, allowing users to connect any system, script any flow and code any component. The platform uses BFML which is a human-friendly YAML syntax, and Python 3 with async I/O which allows users to install any Python packages and extend SDK element classes. The platform also features complete system reference documentation, intro to flows and components, and chat UI customizations. Meya offers a 14-day free trial with no credit card required and provides 24/7 support, with collaborative solutioning, pair-programming sessions, and proactive monitoring and incident escalation. Meya's platform is event-oriented, allowing users to react to any event with custom code, through its third-generation architecture. The platform provides a customizable DevOps workflow, enables GitHub actions of deploys, and supports continuous improvement.
FosterFlow
fosterflow.com
We provide chat interface for companies and small teams to the most capable AI models.
SocialBot
getsocialbot.com
SocialBot is an artificially intelligent platform, developed in partnership with the Marketing API team at Facebook. It will automatically figure out what cars are drawing the most interest at the lowest cost-per-click and feature those ads first to drive costs down. SocialBot populates each buyer’s Facebook news feed with cars they’re most likely to click on. Through our intelligent micro-targeting, SocialBot’s ad clickthrough rates are 250% higher than industry average for 18% of the average cost.
Humley Studio
humleyai.com
Humley Studio, a cutting-edge SaaS platform, empowers businesses to effortlessly build intelligent conversations. No coding required – it's a user-friendly platform, utilising best of breed AI technology including GPT to supercharge your conversational experiences. Our tools ensure safe AI usage and protect your brand and customers. Go beyond basic chatbots with Humley Studio. Create adaptive, dynamic conversational experiences, transforming customer interactions into a growth engine. Streamline operations, deliver personalized experiences, and stay at the forefront of customer engagement. Build your first Conversational Assistant in under an hour, for free.
Chatlayer.ai
chatlayer.ai
Upgrade your Chatbot to the next level! The advanced chatbot technology Chatlayer by Sinch gives you the chance to start easily with more complex chatbot projects and AI. When you already use Sinch Engage you can connect your Sinch Engage chatbot seamlessly with Chatlayer by Sinch and upgrade the chatbot experience for your customers. Whether you're a small business or a large enterprise, with Sinch Engage + Chatlayer, you can supercharge your conversational capabilities.
Mio
m.io
Mio is a secure middleware that unlocks cross-platform messaging, file sharing, and meeting initiation for enterprise organizations that use Google Workspace and Microsoft 365, Slack, or Zoom Team Chat. Mio is the only native solution that partners with Google to leverage API federation, allowing end users to work with colleagues on different chat platforms. With Mio’s platform interoperability, enterprises around the world can keep employees happy by providing them with a frictionless collaboration experience. Enterprise leaders like Broadcom, G2, Farmers Insurance, DUO, George Washington University, Sutherland, and SAIA trust Mio to bridge their cross-platform teams. Mio was founded by Tom Hadfield and James Cundle in November 2015. Based in Austin, Texas, Mio has raised $12m from investors including Goldcrest Capital, Eniac Ventures, Two Sigma Ventures, Khosla Ventures, Y Combinator and Capital Factory. Mio is an official partner of Google, Cisco, and Zoom.
Botsup
botsup.io
With Botsup, users across the globe build AI Chatbots on WhatsApp to sell more. Botsup allows companies to offer engaging shopping experiences to their consumers over WhatsApp. For example, you can send personalized notifications from your system in a programmatic way through Botsup's API and engage them to shop across your product offerings.
Babble AI
babble-ai.com
High-quality chatbots, effortless setup, human-like interaction, and fine-tuned models for premium packages. Create powerful and engaging chatbot experiences that will leave your customers satisfied and coming back for more.
Ivy.ai
ivy.ai
Ivy.ai transcends the chatbot landscape as a scalable, AI-powered communication platform revolutionizing customer support. As the industry leader, Ivy offers high-IQ chatbot solutions tailored for higher education, healthcare, government, and the private sector, providing an enriched feature set that amplifies information access, slashes staff workload, and elevates operational efficiency through 24/7 autonomous omnichannel support. With cutting-edge AI, Ivy's chatbots orchestrate personalized, conversational assistance across web, SMS, voice, and email, reshaping support interactions into seamless, intelligent conversations.
Hubtype
hubtype.com
Hubtype is paving the way towards a new era of communication in which brands communicate with their customers in a frictionless, meaningful and inspiring way. Hubtype empowers companies to embrace simple, meaningful and customer centric conversations at scale through conversational apps; a new technology that goes beyond chatbots and combines the best of graphical interfaces (like websites and mobile apps) that provide great UX and the best of messaging apps (such as WhatsApp, FB Messenger, etc) or webchat.
Joonbot
joonbot.com
Joonbot is a no-code and easy-to-use chatbot builder to boost your conversions. With Joonbot, you can guide, collect and push information to your audience in no time. Some use cases: Get more qualified leads Increase sales Automate customer resolutions
Graphlogic
graphlogic.ai
Graphlogic is dedicated to revolutionising Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology to create advanced chatbots, voicebots, Automatic Speech Recognition (ASR), Text-to-Speech (TTS) solutions, and Retrieval Augmented Generation (RAG) pipelines with Large Language Models (LLMs).
klink.cloud
klink.cloud
klink.cloud, is a cloud-based communication platform that simplifies and streamlines customer service operations for contact center teams, helping them deliver better customer experiences more effectively. klink.cloud is a comprehensive omnichannel contact center platform that unifies all customer interactions across multiple channels, including voice, video, email, SMS, and social media. It features robust in-app voice and video calling capabilities, conversational AI and chatbots for automation, and virtual numbers from over 80 countries. The platform offers advanced CRM and ticket management systems, complete with help desk ticketing, team collaboration, and custom reporting. Its IVR and ACD systems ensure efficient call routing, while comprehensive call management tools provide real-time metrics and detailed performance reports. Seamless API integrations allow for easy synchronization with existing tools, enhancing the platform's flexibility and functionality. Enterprise-ready and scalable, klink.cloud is designed to streamline customer support operations, improve customer satisfaction, and deliver a seamless customer experience across all touchpoints.
Maqsam
maqsam.com
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With Maqsam, support and sales teams can automate repetitive tasks, increase efficiency, and drive revenue growth across multiple communication channels including voice calls, WhatsApp and more. We enable companies to expand market reach and establish local presence with access to local numbers in more than 200 cities. Companies can integrate Maqsam with their preferred CRM system to optimize data management and deliver customer service that exceeds expectations.
Siena AI
siena.cx
Siena AI is the first-of-its-kind autonomous customer service platform designed for commerce. We combine human empathy with advanced LLM-powered automation to redefine how brands like K18, Kitsch, and Simple Modern engage with their customers. Streamlining customer interactions is at our core, enabling brands to autonomously handle customer service and Social Media chats in over 100 languages using generative AI. Our mission is to make exceptional customer experiences universally available and to tap into the boundless potential of human connection. As a result, brands that collaborate with us not only enhance their customer experience but also achieve efficiency, bolster loyalty, and optimize operational costs. Siena is making world-class experiences a norm while humanizing the internet.
Webio
webio.com
Webio is an AI-powered platform for customer engagement, specifically focused on debt collection and debt management. Some key details about Webio's offerings: +> Conversational AI: * Webio uses conversational AI and chatbots to automate and blend customer conversations across various digital channels. * Their Propensity Guidance technology can predict customer states and design personalized journeys to improve engagement. +> Debt Collection and Payments: * Webio specializes in credit, collections, and payment messaging, helping enterprises engage positively with customers across the debt cycle. * They aim to improve liquidity by making difficult conversations easier through AI-assisted communications. +> Customer Engagement Platform: * Webio provides an end-to-end customer engagement platform that connects enterprises with their customers through the channels they use. * It includes features like on-demand messaging, real-time data integration, and simple API-based integrations. +> Success Metrics: * Webio claims to have achieved significant improvements for its clients, including 52% uplift in payment arrangements, 34% increase in promises-to-pay, and 75% automation of conversations. +> Security and Compliance: * Webio is ISO 27001 certified, demonstrating its commitment to information security and data protection. * It operates on the AWS cloud, providing a secure and resilient environment for customer engagement. Webio appears to be a specialized customer engagement platform that leverages conversational AI and automation to help enterprises, particularly in the debt collection and management domain, improve their customer interactions and drive better financial outcomes.
OvationCXM
ovationcxm.com
OvationCXM is the Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control so they can own the journey, guide the experience and unleash the benefits. The OvationCXM Platform, CXMEngine, includes pre-built CRM connectors, customer journey orchestration and automation tools, ecosystem aggregation, as well as knowledge delivery and integrated communication solutions in one seamless platform. Customer experience professionals choose OvationCXM because the CXM technology delivers simplicity at a massive scale, streamlining CXM efforts at every customer touchpoint. OvationCXM headquarters is in Tiburon, California, with a nationwide remote workforce backed by Nyca Partners, Telstra Ventures, KeyBank, JobsOhio Growth Capital Fund, JumpStart Ventures, Savano Capital Partners, Capital One Ventures and Commerce Ventures.
Alanna.ai
alanna.ai
Alanna is an AI-powered virtual Closing Assistant for Title Companies! She is intelligent, resourceful, and always eager to help: * Client service: Answers general and file specific questions 24/7/365 for Resware, SoftPro, and RamQuest. * Order Entry: Opens new orders in Resware title software production system, 24/7. * Closing: Creates buyer closing cost estimates and seller net sheets 24/7 (ResWare Only). * Processing: Collects and processes seller/buyer information via Alanna Smart Forms. * Support: Proactively sends text messages and emails to all parties to the transaction. * Sales: Empowers mass text message marketing campaigns for post-closing marketing, client retention and new business. * Marketing: Acts as your brand ambassador, walking consumers through the title process.
Slang.ai
slang.ai
Slang.ai is an artificial intelligence tool that functions as a virtual phone agent. It offers round-the-clock call handling capabilities, ensuring that customers can connect at their convenience. It is designed with flexibility in mind, allowing users to tailor the system to address their specific needs effectively. One of Slang.ai's key value propositions is its ease of set up, making it possible to swiftly incorporate the tool into a business's existing communications infrastructure. The focus of this tool is on customer satisfaction, aiming to enhance customer experiences by reliably and promptly fulfilling their requests and inquires. Slang.ai is suited for businesses of all sizes aiming at optimizing their telecommunications effectiveness and efficiency.