Hotjar
hotjar.com
Hotjar is a behavior analytics company that analyses website use, providing feedback through tools such as heatmaps, session recordings, and surveys. It works with web analytics tools such as Google Analytics to offer an insight into how people are navigating websites, and how their customer experience can be improved. Founded in 2014, Hotjar is run completely remotely by over 100 team members across 20 countries and is used on over 500,000 sites worldwide.
Qualtrics
qualtrics.com
Used by more than 13,000 brands and 75% of the Fortune 500, Qualtrics CoreXM is the most trusted, intelligent, and scalable all-in-one platform for experience management. Qualtrics CoreXM is the foundational research tool for building, launching, and analyzing survey research. With CoreXM, you can bring siloed or outsourced operations into a holistic, end-to-end platform for all insights that you are looking to gather and act upon. Featuring capabilities and solutions for every department, CoreXM helps you to reach your audiences wherever they are, ensuring you get insights faster than ever before. You can even create your own projects, or use projects designed by Qualtrics experts — for brand, customer insights, product research or employee experience — so you can take action where it’s needed most. With Qualtrics CoreXM, you enable everyone to capture, analyze and share actionable insights and use them to identify or improve existing products, services and experiences. It’s time to increase your experience data efficiency with the world’s most flexible solution for modern-day research and feedback. 1) Focus on the right outcomes Empower every decision with predictive insights and AI-powered recommendations to take the right actions and improve experiences. This includes AI-driven text analytics to understand open-ended feedback at scale, reporting for each stakeholder, and plenty more. 2) Sophisticated research made simple Create, customize, and modify any research project in minutes with a point-and-click UI, PhD-backed methodologies, and a robust library of more than 100 question types and templates designed by survey scientists. All ready to use, with no coding required, ever. 3) Drive speed and agility Scale access to experience insights across the organization with purpose-built solutions, workflows, and easy collaboration. Add to that a flexible platform with unmatched integrations into the systems your organization already uses. 4) Save time and money Standardize your research on a single platform to build out a comprehensive system of record for all your respondent data. Become a research expert with AI that does the heavy lifting for you, offering recommendations to improve survey quality and compatibility. 5) Consolidate and streamline research Through one unified system that connects and centralizes everyone’s ability to listen, understand and act on feedback and experience opportunities, delve deeper into data, design personal experiences at scale, and drastically increase research efficiency. 6) Reduce risk exposure Featuring unbeatable enterprise-grade security, compliance and governance functionality, Qualtrics CoreXM is GDPR, HITRUST, ISO 27001 certified and FedRAMP compliant. 7) Expand your bandwidth with experts on demand Make your data work harder for you. Enlist our Research Services and network of partners for support with design, analytics, reporting and respondent sourcing. Plus, thanks to a fully flexible engagement model, use us as much, or as little, as you need. Key Qualtrics CoreXM product features - Expert designed templates - Drag-and-drop survey builder - Automated XM Solutions - Customizable survey themes - Full collaboration tools - Advanced survey logic - Quota management - Built-in, AI-driven methodology and question quality analysis (ExpertReview) - AI-powered analytics and intelligence (Stats iQ & Text iQ) - Crosstabs - REST API access for system integration - SMS distribution - WCAG 2.0 compliant - Email and chat support
BirdEye
birdeye.com
Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
Dialpad
dialpad.com
Get business VoIP with Dialpad and connect your team with a cloud phone system that makes business communications easier and more efficient. Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
SurveyMonkey
surveymonkey.com
SurveyMonkey is a leading survey and feedback management solution, enabling millions of users across more than 300,000 organizations around the world to collect feedback, interpret the results, and identify actionable insights to drive growth and innovation. With 20 years of experience, SurveyMonkey and its AI-powered tools help anyone, from novice survey creators to the most experienced market researchers, create, launch and analyze surveys with ease. SurveyMonkey offers plans and pricing to suit all needs across organizations large and small, including teams plans to make collaborating with colleagues seamless.
Skeepers
octoly.com
Skeepers is the European leader in shopper engagement solutions. They provide a fully integrated one-stop-shop UGC suite for brands to bond with consumers, amplify reach, boost engagement, drive sales and customer retention. Skeepers connects brands and consumers through authentic experiences with our fully integrated one-stop-shop suite of UGC solutions. With Skeepers, brands authentically nurture consumer relationships, amplify reach, boost engagement, drive sales, and improve consumer retention. Its solutions make it easy to create, collect, manage, and activate UGC, effectively and at scale. Skeepers enables brands to connect with our community of creators for high-quality, tailor-made UGC video content. Its advanced AI enables brands to use the most optimal video content to make products resonate with target audiences and broadcast videos across their most effective distribution channels
Verint
verint.com
Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Verint's solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. They help their customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap.
DeepTalk
deep-talk.ai
Analyzing customer and employee feedback has never been easier with Deep Talk. With just a few clicks, you can turn any text, including surveys, reviews, chats, and emails, into powerful data. This tool allows you to classify and categorize the feedback, determine the sentiment, and gain insight into the NPS and CSAT scores. Deep Talk uses artificial intelligence to understand consumers and employees, transforming people's multiple communication channels into real-time analytics and actions.
LiveAgent
liveagent.com
LiveAgent is a fully-featured Help Desk and live-chat software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2024. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 200+ integrations. Start your free 1-month trial, no credit card required. 200+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Email templates -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter/Instagram/Slack integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. LiveAgent for Startups: Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate.
Price Edge
priceedge.eu
PriceEdge is a price optimization & management software used for advanced price setting in various industries. The tool helps you find price improvement opportunities, measure price effectiveness, and provides a clear overview of the pricing impact over time through its built-in or custom reports. Benefits: - can be implemented fast; - fully documented; - this tool can be used stand-alone or be integrated with your ERP, CRM, PDM, and web shops; - AI capabilities are ready to be added on Having all the significant data in one tool: costs, sales, price history, customer history, competitor prices, etc. you are able to perform extensive profit and margin analysis and you will make the best decision on your next pricing strategy.
Syte
syte.ai
Syte is a product discovery platform specifically engineered for eCommerce applications. It utilises visual AI to enhance various eCommerce activities, including visual search, personalization, and automated product tagging. Syte aims to connect shoppers with products by providing a visual search experience that improves efficiencies, supports sustainability, and eliminates dead-ends. It displays visually similar and complementary product recommendations, aiming to inspire and convert shoppers of different types. It also features an automatic product tagging system that saves time, optimizes merchandising processes, and enhances the accuracy of product data. These solutions can be adapted to different market realities and can be scaled to meet the specific needs of various industry sectors, such as fashion, home decor, and jewelry. It caters to different business sizes, from growing businesses to large enterprises.
Featurebase
featurebase.app
Create customizable feedback boards & widgets to effortlessly capture all your user feedback, feature requests, and bug reports. Analyze feedback, prioritize development with feature voting, and keep customers informed with a public product roadmap and changelog. Featurebase is a modern product management platform that helps SaaS companies streamline feedback collection, reduce support loads, and announce product updates. It’s loved by thousands of product, marketing, and support teams from companies like Nature.com, User.com, and Screenstudio. Instead of having 4+ different tools, Featurebase offers everything in one place to help you build products your users love: - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.
Vue.ai
vue.ai
Vue.ai is one of the world’s first general-purpose AI platforms that enables large enterprises around the world to build a wide range of AI-enabled applications across workflows and functions. Vue.ai delivers value unlike any other point solution bringing together image, video, and text data from across the enterprise, decoding them with its AI stack, enabling the intelligence to feed across the enterprise for data-driven decision-making. With a combination of ready-to-use APIs, no-code, and low-code tools, Vue.ai enables marketing, product, business, and technology teams to bring an order of magnitude impact to revenue growth, efficiency, and cost reduction. Vue.ai is currently deployed across several industries, including Retail, Finance, Insurance, Logistics, and Healthcare. Vue.ai is a Mad Street Den brand founded by Ashwini Asokan & Anand Chandrasekaran.
PriceShape
priceshape.com
PriceShape is a Software as a Service (SaaS) company, specializing in competitor price monitoring for e-commerce companies and brands - enabling them to win more sales and maximize revenue. We help online sellers optimize their pricing strategy, based on competitor data - including prices, stock, and assortment. With PriceShape, you get a complete overview of competitors' product prices, displayed in your personalized dashboard. We also specialize in providing our users with a wide variety of dynamic pricing rules & strategies that fit every need. Utilizing these features gives our customers the pricing agility they need to improve decision-making, based on their competitive situation. Moreover, we give you the opportunity to use the competitive pricing knowledge in your Google Shopping feed. Through our feed editor, it's possible to insert price tags in your feed, which allows for your ad spend to be directed at the products where your most competitive and earn a good profit margin. This intelligent segmentation of your CPC campaigns will prevent you from wasting ad spend on products that you're too expensive on, and provides a huge boost to your ROAS.
Player XP
playerxp.io
The gaming industry has more financial investment than Hollywood and Music combined, it is vital that publishers and studios action in the discussion around their brand and game by listening to the voice of the player in this industry. Player XP gathers and analyses player data so you can get insights into the pain points that are impacting your brand and game sentiment. With Player XP, publishers and studios can instantly view a range of data metrics at different parts of your game's lifecycle. Whether you're analysing bug reports, player comments or monitoring game or brand sentiment, this platform provides the industry with the power to listen to players and act accordingly. Featuring a sleek customisable dashboard, users can tailor the dashboard’s visualisation to their team’s needs. Monitor internal sources or real-time conversations across social media and in-game chat while receiving notifications when a specific conversation takes place. Gain global coverage of your players and translate comments in other languages into readable data. Your options are limitless, and tracking your game's response against industry benchmarks and competitors, has never been easier.
Pricechecker
pricechecker.ai
Pricechecker is the best competitor monitoring tool that helps e-commerce retailers to keep an eye on competitors' prices, promotions and stock comparisons of their products and make better pricing decisions. How pricechecker helps retailers - Pricing History - Stock Tracking - Promotion Tracking - Price Comparison - Competitor Monitoring - Instant Alerts - Bookmark important products to keep an eye on them - Live Analytics - Ecommerce tracking - Pricing Index
unitQ
unitq.com
unitQ is the missing link in your feedback loop, providing AI-powered insights from user feedback to help you craft high-quality products, services, and experiences. Category-leading companies like Spotify, Bumble, Pinterest, Reddit, Chime, and HelloFresh rely on unitQ to drive growth, reduce churn, and build loyalty.
SurveySparrow
surveysparrow.com
SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by a whopping 40%. Its key features include: * Chat-like Surveys that switch from static to dynamic conversations. * Classic Surveys that ask one question at a time. * Offline surveys that let you collect feedback from even the remotest of places, internet-free. * Offline Survey App that serves as a kiosk for offline data collection. * NPS surveys to measure customer sentiment with a single question. * NPS Word Cloud and Sentiment Analysis to gain an in-depth view of customer sentiments. * 360° assessments to evaluate employee performance across various competencies and create personal development plans. * Multilingual surveys to translate your surveys into the languages of your choice. * Wide range of question types to gather a variety of data from respondents. * Click-free dashboard and highly advanced report filters for generating insightful reports. * Efficient user management to optimize your workflow. * White labeling to customize every element of your survey. * Sub Accounts to manage surveys independently under one parent account. * Single Sign-On to log in to our platform with just a single click. * IP Restriction to restrict account access only to trusted locations and networks. * Survey automation with recurring mode to gauge customer or employee pulse at regular intervals. * Survey sharing across a plethora of channels with the easiest sharing options. * Efficient integrations to avoid the hassle of using multiple software. * Custom CSS to add your own personal touch to every survey. * Workflows to automate recurring tasks and increase action efficiency.
Apex
apexscore.ai
Apex, a cutting-edge AI research platform developed by a leading industry expert in behavioral science and CX. Apex empowers you to unlock the untapped potential of disengaged customers while attracting high-value ones, giving you the confidence to steer your strategies toward success and elevate your KPIs. It goes beyond traditional feedback approaches, delving deep into the insights and themes that shape customer decisions. Its technology identifies problem areas by analyzing key touchpoints in the customer journey, providing a profound understanding of customer interactions and offering invaluable guidance for targeted improvements. This solution offers unmatched business-driving insights and unwavering support throughout and beyond the integration process, ensuring a seamless and successful fit into any business model.
Style Arcade
stylearcade.com
For fashion and apparel brands who want to grow faster, Style Arcade is a retail analytics platform that turns merchandising into a competitive advantage.Instead of relying on inaccessible systems; manual processes; and unreliable projections – Style Arcade unlocks merchandise data and proactively guides retailers on how to realize their untapped revenue potential.
Zeda.io
zeda.io
Zeda.io is an AI-powered product discovery and strategy platform that helps product leaders identify problems to solve for customers, decide what to build next based on actionable product intelligence, and create product strategies to drive business outcomes. * Gather Customer Insights → Uncover problems to solve for customers. * Build with Product Intelligence → Decide what to build next and why. * Measure Strategy Impact → Create product strategies & measure outcomes.
Dolphin AI
getdolphin.ai
Dolphin AI is a Customer Experience (CX) insights platform designed to streamline and enhance the way companies analyse qualitative customer feedback. By centralising feedback from various sources and using AI to turn this data into actionable insights, Dolphin AI empowers CX and Product Teams to prevent churn, build better products, and make customer-centric decisions with ease.
Syncly
syncly.app
Syncly is a customer feedback analysis platform for the Customer Experience / Support and the Product team. Backed by Y Combinator, SoftBank, 500 Global, and Rebel. Syncly empowers businesses to automatically categorize and analyze customer feedback using AI, providing a scalable solution for feedback management and enabling prioritization based on revenue impact.
Pricemoov
pricemoov.com
Pricemoov is a global provider of next-generation price management and optimization solutions that help companies power digital commerce, adapt to market dynamics, and empower sales teams. Featuring powerful data science, end-to-end automation, and an intuitive user experience, the cloud-native Pricemoov platform enables B2B and B2C businesses to unlock their revenue potential with intelligent pricing.
DataWeave
dataweave.com
DataWeave is a SaaS-based digital commerce enablement platform providing digital shelf analytics and dynamic pricing solutions for global consumer brands and retailers. The company’s digital commerce enablement and channel optimization platform enables global consumer brands and retailers to accelerate sales growth, expand market share and compete profitably at scale. With more and more digital channels launching, DataWeave’s customers leverage the company's proprietary technology to gain superior performance measurement capabilities across each of their online channels that in turn help them in making smarter and faster decisions. The unique capabilities delivered through DataWeave’s platform provide customers with the right KPIs – including price competitiveness, content quality and benchmarking, product availability, promotion performance, search & media share of voice, rating and review analysis – on a real-time basis, driving increased sales and market share while empowering clients to compete profitably. The platform is language-agnostic which is critical in facilitating DataWeave to serve global accounts.
Priceva
priceva.com
MAP compliance & Competitor price monitoring. Priceva helps retailers and brands to monitor prices, stock status and discounts. 1. Сompare prices of identical products with near real-time competitor prices. 2. Analyze data by categories, brands, regions in the interface dashboard. 3. Repricing rules for retailers and MAP violators alerts for brands.
Price2Spy
price2spy.com
Price2Spy is a retail pricing software used by all-size companies from a variety of industries around the globe. The retail pricing software, based on Artificial Intelligence and Machine Learning, helps eCommerce professionals monitor and analyze pricing data and reprice products, depending on their market strategy. Users are offered pricing acquisition and multiple reporting mechanisms for analyzing data. Analysis helps organizations identify pricing opportunities, such as which products are under-priced or if the price can be reduced, but remain within the desired profit margin. By integrating Price2Spy with Google Analytics 4, you enable cross-referencing and analyzing two sets of data. This helps you identify products with a high number of visits and a low number of sales, products where you’re leaving money on the table by not increasing prices, and a way to analyze slow-selling products. Price2Spy's API enables tight integration with the organization's software and allows automatic price matching following the competitors. If the price changes are within a certain margin or above a given threshold, the brand's pricing can be updated automatically without any action needed. The Repricing module enables you to define your pricing strategies to identify which products can go up/down in price and change these prices in your online store. Before any Repricing is done, your products have to be matched by your competitors' products. We offer Manual product matching, Automatch, as well as Hybrid Automatch via Machine Learning. Machine Learning (ML) algorithm goes through products from your site and your competitors to ensure that only meaningful matching candidates get suggested. All this is approved by a human. Recently more and more of you have utilized our product data extraction services where we crawl sites and extract product information. Price2Spy is capable of monitoring websites that are built to shield off monitoring applications. You can virtually see the pricing of your competition even if their websites don’t want to be monitored. In case you're using one of the supported platforms such as; Shopify, Magento, BigCommerce, 3dcart, PrestaShop, etc. Price2Spy gives you the ability to integrate it with one click and perform real-time repricing according to your pricing strategies. There is little to be done from your end to get the system up and running. Price2Spy offers tutorials, demos, and online support to help users along the way.
featureOS
featureos.app
featureOS transforms the way you aggregate, analyze, and act on user feedback, turning scattered data into actionable insights, powered by our AI assistant - KAL. 🦸🏻♂️ featureOS can gather insights through feedback boards and from many other sources like Intercom chats, Zendesk tickets, etc., and helps you craft detailed product roadmaps, and communicate updates with release notes. With our advanced search and filters organizing feedback is effortless. With seamless integrations with tools like Jira, featureOS makes it easier to track progress and stay on top of your projects. Why Choose featureOS? - Simplify team communication and decision-making. - Affordable, user-friendly, and tailored to your business needs. - Boost customer engagement and product awareness. - Prioritize feedback to build robust product roadmaps. - AI-powered sentiment analysis to understand feedback at a deeper level. - Intelligent feedback summarization for quick insights. - Seamless integration with Jira, ClickUp, Salesforce, Intercom & Zendesk for enhanced productivity.
Requesty
requesty.ai
Requesty believes that the key to exceptional customer experiences lies in the depth of understanding interactions. While live agents and AI bots handle the frontline of customer engagement, the true potential is often hidden in the nuances of these conversations. Its analytics platform dives deep into every customer interaction, unlocking invaluable insights. By identifying trends, gauging sentiment, and pinpointing conversion and upselling opportunities, it empowers businesses to transform missed opportunities into growth, enhanced retention, and improved CSAT and NPS scores. Join it in revolutionizing customer interaction analysis and driving growth.
SPS Commerce
spscommerce.com
SPS Commerce Analytics empowers you with a single source of sell-through data so you can make faster, better decisions for your business. Forecast, plan and execute with precision to increase sales, optimize inventory and develop strategic relationships with buyers. With SPS Analytics, you gain access to the most comprehensive sell-through data and a suite of analytics tools designed by retail industry experts. Our team will help you gain immediate value from your solution and maximize your investment as you grow.
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