Page 2 - Top ConnectWise Home Alternatives

RingCentral

ringcentral.com

RingCentral Contact Center is an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Intelligent Virtual Agents that understand customer intent. It offers over 300 prebuilt integrations (including leading CRMs) and a fully integrated, AI-powered workforce engagement management and analytics solution. RingCentral Contact Center is tightly integrated with the RingCentral MVP solution, offering customers the benefits of enterprise-grade voice infrastructure and integrated unified communications that enable seamless cross-functional collaboration.

Tidio

tidio.com

Tidio is a global leader in customer service software. Tidio’s user-friendly platform enables 300,000+ businesses worldwide to deliver smarter, faster support to their customers. With a full suite of customer service solutions, Tidio offers live chat, chatbots, ticketing, and AI-powered virtual support agents to help you solve customer problems and improve your conversion rates. Tidio’s software operates across all major content management systems, e-commerce platforms, and social media channels. Founded in 2013, Tidio has grown to 180+ employees and has offices in San Francisco, Szczecin, and Warsaw. Tidio serves customers of all sizes from 205+ countries, including Mercedes, Shell, and Praktiker. Tidio’s live chat widget is viewed by 510 million unique users every month.

Chatwoot

chatwoot.com

Chatwoot is an open-source customer support solution that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. It is an open-source alternative to Intercom, Drift, Freshchat etc. Connect your customer conversation channels and converse with your customers from a single place. Easily add new agents to your system and resolve conversations with an ease. Chatwoot also gives you real-time reports to measure your team's performance, canned responses to easily respond to frequently asked questions and private notes for agents to collaborate among themselves.

JustCall

justcall.io

JustCall: The All-in-One Business Communication Platform Connect with prospects and customers across voice, SMS, email, and WhatsApp. Automate workflows with 100+ integrations and AI magic, and watch your business grow on autopilot. Trusted by 6,000+ businesses globally, JustCall equips customer-facing teams to deliver flawless customer interactions fueled by real-time and post-call AI insights. Top JustCall features to watch out for: * Inbound and outbound calling * Send and receive SMS & MMS * Sales dialer (Auto, Predictive and Power dialers) * SMS Workflows * SMS Bots * Multi-level IVR * Real-time agent assist * AI-powered SMS Copilot * AI coaching * Sentiment analysis * AI call scoring * Live call monitoring * Shared WhatsApp inbox * Automatic call distribution (ACD) * 100+ CRM integrations * Business phone numbers in 70+ countries

Lark

larksuite.com

Lark is an all-in-one collaboration platform for teams looking to streamline workflows and achieve business results faster. With a seamless user experience across desktop and mobile devices, Lark ensures that teams can work efficiently from anywhere. Lark is the super app for work that consolidates chats, workflows, emails, documents, sheets, project management, and meetings in one place. Your team can plan, execute, and sync on work without disruption and focus on what matters to your business.

Gorgias

gorgias.com

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. Using cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores streamline the customer journey with omnichannel support, chat, Macros, Rules, support performance, and revenue statistics. Gorgias currently serves 13,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY. Gorgias is proud to be a certified B Corporation and is a leader in sustainable and equitable workplace practices.

Help Scout

helpscout.net

Help Scout is a global remote company which is a provider of help desk software and is headquartered in Boston, Massachusetts. The company provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals. Help Scout's main product (also called Help Scout) is a web-based SaaS (software as a service) HIPAA-compliant help desk.Founded in 2011, the company serves more than 10,000 customers in over 140 countries including Buffer, Basecamp, Trello, Reddit, and AngelList. In addition to its Boston location, the company has a remote workforce with over 100 employees living in more than 80 cities around the world.

Bigin

bigin.com

Bigin is a lightweight CRM built exclusively for small businesses. It comes with an easy-to-use interface that makes managing pipelines, adding notes, updating records and scheduling follow-ups easy and helps focus on what matters most - closing more deals.

Gather

gather.town

Gather helps distributed teams build virtual workspaces that bring everyone together. Whether you're collaborating in meetings, co-working with colleagues, or stopping by someone’s digital desk, connecting with your team becomes easy and energizing. High bandwidth work and culture creation happen no matter where your team members are located. And forming strong remote relationships no longer requires scheduling meetings. Join over 10 million people around the world who've connected on Gather and build a culture your remote team loves.

LeadSquared

leadsquared.com

Complete Marketing Automation and CRM software for businesses. Organize your lead capture, lead management, sales management & analytics in one platform.

Datadog

datadoghq.com

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics.

NetSuite

netsuite.com

NetSuite Inc. was an American cloud computing company founded in 1998 with headquarters in San Mateo, California that provided software and services to manage business finances, operations, and customer relations. Its software and services were tailored for small, medium-sized and large businesses with modules for ERP, CRM, PSA and e-commerce. Oracle Corporation acquired NetSuite for approximately US$9.3 billion in November 2016. The newly formed Oracle Netsuite business unit is managed by Executive Vice President Evan Goldberg as Oracle’s Cloud ERP for small and mid-sized enterprises.

Free Conference Call

freeconferencecall.com

FreeConferenceCall.com is the most recognized conferencing brand in the world with users in more than 800,000 businesses, including nearly all Fortune 500 companies. Service offerings around the globe with unlimited use include high-quality HD audio conferencing, screen sharing and video conferencing for up to 1,000 participants. Also included for free with every account: audio and visual recordings, security features, call management features, calendar integrations, international dial-in numbers from more than 60 countries, 24/7 live customer support and mobile applications. Mid-market and enterprise customers can take advantage of FreeConferenceCall.com For Business: high-quality, reliable and secure conferencing and collaboration services complemented by enterprise account management teams, flat rate pricing, consolidated billing, activity summaries, employee rollout and training and custom branding options.

Teamwork

teamwork.com

Teamwork.com is the only platform with best-in-class client operations combined with easy-to-use project management that teams love. Deliver work on time and on budget, eliminate client chaos, and understand profitability, all in one platform. Headquartered in Cork, Ireland and founded by a team who have run an agency before, Teamwork.com has more than 20,000 customers around the world with a global team of over 350 employees.

Softr Studio

softr.io

Softr.io lets you create client portals and internal tools for your business in minutes, without code. It works with Airtable and Google Sheets. Join more than 90,000 teams building portals for their clients or partners, employee intranets, project management tools, dashboards, CRMs, and many more.

ActiveCampaign

activecampaign.com

ActiveCampaign for Marketing connects every tool and channel you use in your business to engage customers at every state of the customer lifecycle. Harness data from email marketing, social media, digital advertising, and your website, to tailor personalized touchpoints with your contacts – ensuring your marketing is effective, engaging, and memorable without costing you time. We put automation to work for you so you can focus on the personal touches that set your business apart, and ensure that you haven’t missed a step with any of your customers. What are some of the things you can do with ActiveCampaign? -Automate personalized experiences across all your customer touchpoints -Track buyer preferences, behavior, and many custom attributes across the entire customer lifecycle for deeper segmentation and more effective outreach -Customize sends based on almost any parameter, so your messages are always targeted for the right audience -Use data from the entire customer lifecycle to choose the best content, send time, and delivery channel for each customer -Create entirely customized campaigns with minimal effort, then improve your send strategy in real time based on customer behaviors -Replicate the 1-1 personal experience for every customer, no matter how big your business gets

Atera

atera.com

Atera’s AI-powered IT management platform enables enterprise IT teams and Managed Service Providers (MSPs) to achieve operational excellence across their organization, at any scale. Manage your entire IT operations—from remote monitoring and management (RMM), helpdesk, and ticketing to patching and automation—in a single intuitive dashboard. Streamline your operations, get real-time oversight of your IT, and boost everyday productivity across your organization. Customize your IT environment end-to-end with dozens of curated best-in-class solutions for security, backup and recovery, network monitoring, and more. Discover how AI can help you create unparalleled IT efficiency. Try Atera for free for 30 days or book a demo at: www.atera.com

Podio

podio.com

Podio is a flexible, custom collaboration database that enables you to accelerate and simplify your work. An all-in-one solution to accelerate productivity, digitize essential processes, streamline data collection, and automate document workflows in one secure tool. Podio can automate, operationalize, and secure important business and document processes that reduces manual work and increases efficiency. Transform how work is done with versatile forms, powerful data collection, and automated client and document workflows— customized all by you with a few simple clicks. From key industries such as, creative agencies, legal services, accounting firms, real-estate, construction / manufacturing, to key departmental areas—sales, HR, marketing, legal, finance. Podio’s ability to connect diverse teams and disparate processes helps thousands of companies optimize their entire operations in one place. With Podio, give your team a single tool to automate timely processes that unify in one tool. From simplifying client data collection to automating client interactions and agreements, Podio simplifies your business’s most core activities.

GoTo

goto.com

An industry leader in online video conferencing for companies around the world, GoTo Meeting now comes as part of GoTo Connect, the all-in-one communications software built for SMBs. The Meeting solution, available to buy standalone, is trusted by millions of people every day for real time virtual communication and collaboration. Get a fast, easy and reliable professional online meeting solution that enables customers to meet face to face, connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. Nothing can match the momentum of your team or business when it’s fueled by an award-winning collaboration solution, the Meeting solution from GoTo Connect pairs productivity with flexibility to let employees work effectively anytime, anywhere on any device.

Constant Contact

constantcontact.com

Constant Contact, Inc. is an online marketing company, headquartered in Waltham, Massachusetts, with additional offices in Loveland, Colorado; and New York, New York. Constant Contact provides email, social media and event marketing tools to help small businesses grow their customer base.

Wrike

wrike.com

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. With unmatched power, versatility, and intuitiveness, Wrike is the only work management solution an organization will ever need to scale, optimize, and move fast in a competitive world. More than 20,000 happy customers power their future and come together in Wrike, including Estée Lauder, Hootsuite, Nielsen, Ogilvy, Siemens, and Tiffany & Co. For more information, visit www.wrike.com.

Amazon Chime

chime.aws

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. With Amazon Chime, you have the flexibility to choose the features that you need for online meetings, video conferencing, and business calling, and pay only when you use them. Amazon Chime Voice Connector is a service that carries your voice traffic over the internet and elastically scales to meet your capacity needs. This lets you save money by eliminating fixed telephone network costs and simplifies your voice network administration by transitioning it to the AWS Cloud. Choose how you communicate Amazon Chime lets you choose the communication options that are best suited for your business. You have the option to choose from meetings, chat, and business calling or use Voice Connector to direct your voice traffic over the internet. With Chime, you have the flexibility to choose the communication option that fits with your business needs, and the freedom to scale up or down as needed. Use one app for all your communication Amazon Chime lets you meet, chat, and place business phone calls with a single, secure application. You don’t need to switch between applications to collaborate and can instantly go from a chat to a call, share your screen, and even invite more people to join your meeting. When it’s time for your meeting, Amazon Chime will call you on all your devices to ensure you are never late and your meetings start on time. Pay only for what you use Amazon Chime offers pay-per-use pricing which lets you pay for features you use, on the days that you use them. With pay-per-use pricing there’s no upfront investment or long-term contracts. You can switch between Basic features that don’t include a charge, and Pro features that do include a charge. You can use the right features for your business without worrying about overspending. Online Meetings • Simplified join experience: Join with a simple tap, and avoid the need for lengthy passcodes, or choose “Running Late” to let everyone know they’re running behind schedule. • Join Meetings with Alexa: You can simply say “Alexa, start my meeting”, and Alexa gets your meeting started. Learn more about Alexa for Business • Amazon Chime call me: With Amazon Chime call me, you simply enter your phone number in the web application and answer the incoming call to join a meeting. • Dial-in: Amazon Chime offers dial-in numbers in over 70 countries and low per minute rates. • Personalized meeting links: Create and use personalized meeting URLs for your online meetings. • Record your meetings: Amazon Chime allows you to record your meetings. • Screen share: You can share your screen or present information, without requesting permission. You can also allow remote control of a screen share for richer collaboration. Video Conferencing • Conference room video systems: Amazon Chime supports most Session Initiation Protocol (SIP) and H.323 video conferencing systems, and meeting participants can join meetings by simply entering the meeting ID into the device console. • Video conferencing: You can use high-quality wideband audio and high-definition video conferencing for up to 16 people on your desktop, or 8 people on mobile devices. • High quality audio and HD video: Amazon Chime uses noise-cancelling wideband technology and High-definition video. Team Collaboration • Visual roster: The visual roster lets you see who has joined or declined the meeting, is running late, currently speaking, and lets you see where background noise is coming from so you mute that line. • Easy to schedule: Use your Outlook calendar, or add [email protected] to your meeting invite. • Smart Presence: Amazon Chime uses smart presence to indicate your status, where green means you’re available, and red means you’re busy. You can also manually set your presence to indicate that you’re not available, or hide your presence status entirely. • Incoming Web Hooks: Developers can configure their applications to use incoming webhooks to post messages into Amazon Chime chat rooms as soon as application updates occur. Security • Built on AWS Cloud: Amazon Chime is an AWS service, which means you benefit from a data center and network architecture built to meet the requirements of the most security-sensitive organizations. In addition, Amazon Chime features security capabilities built directly into the service. • Encryption: Messages, voice, video, and content are encrypted using AES 256-bit encryption. • AWS CoudTrail Integration: You can log, continuously monitor, and record account activity related to actions taken in the Amazon Chime console, using AWS CloudTrail. • Single Sign On: Use Active Directory or SSO to authenticate and manage users. Users can use existing credentials to log in to Amazon Chime.

Teamleader

teamleader.eu

Teamleader removes the daily hassle of running a business. Our work management software lets you sell, bill and organise work in one place. By centralizing all this information, you stop the chaos of info being spread over different inboxes, Excel sheets and tools. You get a perfect overview of ongoing sales opportunities, projects and payments, and a deep insight into how your business is really performing. More than 60.000 people stay in control of their work every day with our work management solutions. From IT agencies and digital marketers all the way to plumbers and construction companies. Ready for more business and less hassle?

Webex

webex.com

Webex Webinars (formerly Webex Events) is a scalable webinar platform that can create engaging and impactful experiences for everyone, from small sessions to massive global audiences. Make webinars inclusive, engaging, and interactive: • Encourage active participation with moderated Q&A, live polling, chat, emoji reactions, and gesture recognition • Let attendees listen in their preferred language with live interpreters included in session • Dive deeper into topics or encourage connections with breakout sessions Deliver professional and custom webinars at scale • Manage the stage and content that your audience sees before, during, and after the event • Curate the attendee registration experience with custom branding options and themes • Rehearse the entire presentation with co-panelists before going live • Accommodate up to 100,000 attendees • Reach global audiences with real-time translations in 100+ languages

Zammad

zammad.com

Get started in minutes, be a winner for years Discover the Zammad Ticketing System Is it one of those days? Sticky notes all over and the phone won’t stop ringing? Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting. Have everything under control – and your customers under your spell. Discover the Zammad ticketing system now!

Keap

keap.com

Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. With Keap, you'll easily capture, organize, track, and nurture all of your leads to increase sales and revenue. To ensure your success, Keap also offers expert coaching, in-depth training, outstanding support, and a dedicated community of entrepreneurs.

LiveChat

livechat.com

LiveChat is a complete customer service platform with online chat and web analytics capabilities. It’s designed specifically to provide amazing customer service and fuel sales. This all-in-one customer service platform is used by over 38,000 customers in 150 countries. It stands out with its simple and intuitive design, making it easy for both support agents and customers to use it right off the bat. LiveChat allows you to customize communication with customers to meet and exceed their expectations. It focuses on providing seamless service with powerful features that support customer service teams. It can be used on mobile devices, so you can be sure you never lose any leads, even when you’re on the go. Mobile chat can also work in the background, so no matter what you do on your phone, the application will keep inviting prospective visitors and notify you about incoming chats. LiveChat’s chat widget is completely customizable, which makes it look and feel like a natural part of your website. One of the most powerful features in terms of gaining leads is automated greetings, which allow you to offer visitors help before they even reach out to the support team. Automated chat invitations can also be customized based on a customer’s behavior, improving customers' overall experience with the brand. With LiveChat, customer support teams can run multiple chat sessions at the same time. Agents can use a sneak peek to see what customers are typing before they hit the “send” button and use canned responses, which help them to reduce the average handle time and delight customers. To make their service friendly and personalized, agents can use customer details displayed in the sidebar during the conversation. It gives much-needed insights into the most important data about a customer. Agents can tag every chat session, which allows them to later spot popular inquiries and improve their product or service. With LiveChat’s advanced reporting capabilities, support and sales teams can track their performance, spot improvements, boost productivity, and as a result, gain happy customers and enjoy more sales. LiveChat helps to manage customer messages, automate the workflow, and collaborate within teams. It supports chatbots, letting brands build and launch conversational chatbots without coding and stand out with customer service. It also offers a self-knowledge base for fast and effortless self-service. LiveChat provides 200+ powerful integrations that allow businesses to extend the value of their existing tools. It integrates seamlessly with popular CRM solutions, such as Hubspot and Pipedrive, ecommerce services like Shopify and BigCommerce, and messaging apps, such as WhatsApp and Facebook - allowing to synchronize customer data and keep communication in one place easily. It supports payment services, such as PayPal or Stripe, allowing customers to make orders and payments directly from the chat. It works with email services such as Mailchimp, helping to gather and nurture leads after a chat. There are many more integrations available supporting businesses in providing excellent customer service and boosting their sales. The LiveChat team is always ready to assist with anything 24/7/365. LiveChat’s Support Heroes provide the best customer service experience by quickly responding to questions, resolving issues, and providing solutions.

Appy Pie

appypie.com

One comprehensive platform with all the AI and no-code solutions to start, run and grow your business. Appy Pie has a bouquet of products and services that can help any business excel in a well-rounded manner leveraging the latest codeless technology for mobile apps, websites, chatbots, automation, design, knowledge base, help desk and much more.

ServiceNow

servicenow.com

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.

Deskera

deskera.com

Deskera is an award-winning integrated platform that enables SMBs to scale faster with fewer tools. From convenience stores to manufacturing plants, hundreds of thousands of small and medium enterprises use Deskera to manage accounting, inventory, payroll, sales, and marketing automation.