Page 50 - Top Business Apps - Côte d’Ivoire

Pulsedesk

pulsedesk.com

Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’ Pulsedesk is a flexible, reliable helpdesk that provides multichannel customer support. Users receive a wide range of tools for automating routine processes and complying with SLA requirements, as well as highly responsive technical support. It’s also easy to integrate third-party software, create a knowledge base, launch a client portal, and set up your own web widget in the Pulsedesk system.

Scorebuddy

scorebuddyqa.com

Scorebuddy is a market-leading contact center quality assurance (QA) solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Using AI, Scorebuddy allows you to analyze every interaction and identify the ones that need human review—so you can reduce cost per interaction, improve both agent and customer experience, and deliver personalized coaching that makes a real-world impact. By automating repetitive tasks with AI, Scorebuddy allows you to expand and evolve your QA program without having to spend on extra hires. Analyze 100% of agent-customer conversations to ensure complete QA coverage. Leverage AI evaluator assistance and auto-scoring to make your quality assurance process faster and more accurate. Put powerful, automated workflows in place to assign targeted lists for evaluation and streamline the entire process. Scorebuddy’s advanced reporting and analytics tools identify trends and patterns in your QA data, uncovering actionable insights for your organization. You can explore all of this data with embedded business intelligence (BI) and create highly-visual, digestible reports to share with stakeholders in multiple formats. You can even create custom dashboards aligned with the needs of individual users. Plus, enhanced root cause analysis and automated sentiment analysis let you understand customer needs, wants, and behaviors.

Enersee

enersee.ai

Enersee is an AI-powered energy management software that makes energy efficiency effortless across 10’s, 100’s and 1000’s of buildings. Acting as a 24/7 Virtual Energy Manager, it is designed to simplify life for energy, facility, and sustainability managers.

Calabrio

calabrio.com

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.​ They maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching.​ Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

Shelf

shelf.nu

Shelf.nu is an open source and user-friendly asset management platform that helps you manage your physical assets with ease. Whether you need to track your office equipment, warehouse inventory, or personal belongings, Shelf.nu provides a simple and customizable solution that works for you. With Shelf.nu, you can access asset pages for your database by scanning QR codes, adding tags and information, each QR scan = updated location map. Moreover, as items move locations, a full log is stored on your database. Shelf.nu is more than just a asset label generator. It is a comprehensive and powerful platform that offers various features and benefits for different asset management needs, such as: Asset tag generation: You can create assets on the platform and Shelf.nu will automatically generate asset tags for them. You can also print or order asset tags from Shelf.nu and attach them to your assets. Equipment management: You can track and monitor the status, conditioning maintenance of your equipment. You can also assign equipment to users or locations. Location tracking: You can see where your assets are located at any time and get directions to them. IT asset management: You can manage and optimize your IT assets, such as computers, servers, and network devices. And much more: You can use Shelf.nu for any type of physical asset that you want to track and manage. You can also access Shelf.nu from any device, anywhere, anytime. Shelf.nu also has a unique service called the Sticker Studio, which creates custom asset tags for your business on various materials and with different strengths - on demand. The Sticker Studio has a team of talented designers who are passionate about turning your vision into reality. You can rest assured that your stickers will be one-of-a-kind and tailored to your needs. The Sticker Studio also ships worldwide, so you can get your stickers delivered to your doorstep. In case of a lost or damaged tag in the future, Shelf sticker studio can generate new tags for your assets based on the same tag ID. Shelf.nu is the best asset management platform for anyone who wants to simplify their asset management process and improve their asset efficiency and productivity. Whether you are a small business owner, a warehouse manager, an IT administrator, or a home user, Shelf.nu can help you manage your assets better.

Centrical

centrical.com

Centrical is an AI-powered employee Performance eXperience platform that drives best-in-class customer experiences for the world’s leading brands through frontline agent success and growth. The platform provides a unified employee experience with real-time performance management, adaptive microlearning, AI-powered coaching, quality management, and VoE, through a gamified solution to help organizations improve productivity and sales, reduce costs, lower attrition, and increase customer satisfaction. Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel-Aviv, and London and customers include leading multinational enterprises such as Microsoft, Teleperformance, Synchrony Financial, and more.

CYF

cyf.com

CYF is a company that provides leading Solutions for Quality Assurance and Quality Improvement for Call Centers and Contact Centers. CYF's guidelines to success are: • Full software solutions (hardware free) • High technology with easy Implementation • Low cost with high ROI (focus on profit) • Target worldwide

CallMiner

callminer.com

CallMiner is the global leader in conversation intelligence to drive better customer experience, operational efficiency and business improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

Prodigal

prodigaltech.com

Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Prodigal's advanced genAI has been trained on over 400 million consumer finance conversations, delivering unmatched industry expertise so you can drive record recovery rates. Experience the power of intelligent debt resolution with Prodigal’s AI that pays. Prodigal is headquartered in Mountain View, California, and its global team is on a mission to build the intelligence layer that powers consumer finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to become the next iconic vertical SaaS company.

Level AI

thelevel.ai

Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth. Companies like Affirm, Carta, Vista, Toast, Swiss Re, ezCater, etc. use Level AI to take their business to new heights with less effort.

PartsBox

sharemytoolbox.com

ShareMyToolbox provides contractors with VISIBILITY and ACCOUNTABILITY for their small tools and equipment. Our simple app makes it easy for field crews and warehouse managers to keep track of who has every tool. Smarter Tool Management!™

Persefoni

persefoni.com

Persefoni is a carbon management platform that measures, analyzes, plans, forecasts, & reports organizational and investment portfolio carbon footprints.

Faradai

faradai.ai

Faradai Sustain is an AI and cloud-based SaaS data analytics solution for enterprises. The data science-centric Faradai Sustain helps customers on their net-zero journey with emission tracking and calculation, target setting, automated data capturing, ESG reporting and more! Achieve your sustainability goals with us! - Comprehensive Global Coverage For Scope 1, 2 & 3 Activities - Accurate and Instant Emission Calculations - Data Validation & Stakeholder Engagement - User Engagement and Audit Access - Documentation Repository - Certified Offset Projects - Simplified Reporting & Environmental Compliance - Transparent Target Setting & Progress Tracking - Automated Data Capture - Data Health Checks and Warnings - ESG Reporting - ESG Data Visualisation Centre - 24/7 Electricity Emissions Traceability

Optera

opteraclimate.com

Optera's cloud-based platform empowers organizations to seamlessly manage their ESG programs, improving program visibility and stakeholder engagement. Our enterprise-grade platform is informed by decades of industry experience and enables our clients to take advantage of new innovations and industry trends. Already the choice of dozens of Fortune 1000 organizations, Optera's platform is supported by a deep bench of consulting and advisory professionals to further enable our clients' success.

Cresta

cresta.com

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.

Esgrid

esgrid.com

Esgrid is the AI-powered supply chain sustainability platform that automates ESG data collection, analysis and reporting. Esgrid streamlines regulatory analysis, KPI selection, data collection, analysis, supplier support and reporting, increasing data collection rates by 2x at 10x lower costs. Key features include regulation-compliant assessments, a one-click ESG report, data verification, in-app supplier support, a reminder system and AI-powered data analysis tools. The assessment methodology is legally aligned with sustainability regulations and developed in partnership with Cobalt Legal. Companies can start with a free self-assessment that provides a detailed overview of their sustainability processes and ESG impact, and continue with assessing their suppliers and partners. Esgrid's platform achieves high, 80+% data collection success rates from suppliers thanks to its simple user experience, contextual explanatory notes, platform localisation and in-app support.

Zenarate

zenarate.com

Zenarate is the world's leading AI Simulation + Coaching platform, transforming how companies develop top performing front-line teams. They offer a suite of learning experiences, including NLP + Generative conversation simulations, software simulations, back office simulations, and digital lessons. Their platform also includes an integrated LXP + Performance Analysis/QA capability, enabling customers to identify each team members' strengths + development areas and automate personalized practice + upskilling experiences. They are delivered more AI conversation and software simulations than any company in the world, supporting customers including Capital One, United Healthcare, Verizon, Bank of America, Costco, Aetna, and many more. Zenarate has received numerous awards, including Training Magazine's 2024 Top Company for AI in Training, Brand Hall Group's Gold Medal for Hybrid Learning + Emerging Learning Tech, Frost & Sullivan's Customer Value Leadership Award Winner, the Stevie Gold Award for Contact Center Training Practice of the Year, and Deloitte's 2024 Fast 500 Award.

CallFinder

mycallfinder.com

CallFinder is a leading provider of cloud-based speech analytics and call scoring technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. They deliver their highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, collections, insurance, manufacturing, utilities, education, and more. CallFinder automatically exposes and reports on agent performance and compliance rates (both script and regulatory) while extracting vital intelligence from 100% of your customer interactions. You’ll gain automatic insights into customer call reasons, as well as capture business insights to help you improve your compliance rates, call handling operations, agent performance, and drive more revenue-generating call outcomes. CallFinder delivers: • Management visibility into 100% of agent/member conversations. • Immediate identification of non-compliant agents. • Usage-based pricing to fit your budget. • Easy to use Software as a Service (SaaS) solution. • Expert ongoing client support with your assigned CallFinder Analyst. CallFinder is a division of 800 Response Marketing LLC, a well-established provider of communications solutions which for three decades has enabled businesses to boost and optimize advertising response rates through specialized telecommunications services such as vanity and shared toll-free services and as well as real-time analytics tools.

SustainIQ

sustainiq.com

SustainIQ is an award-winning ESG & sustainability reporting software that measures, monitors and reports on the social, economic and environmental performance of businesses. With SustainIQ, pull all the elements of ESG & sustainability together on one reporting dashboard. Eliminating spreadsheets and silos, our software allows for real-time analysis of sustainability performance across individual sites in your organisation, or on a company-wide level. By providing one central solution for sustainability & ESG reporting, SustainIQ can help your business save time & money, increase competitiveness in tenders, build trust in your supply chain and help create a transparent, trusted brand.

Apollo

apollo.eco

At the forefront of energy management and sustainability, Apollo IoT leads the industry as the top energy technology solution of the year. The AI-powered Apollo platform seamlessly integrates energy and sustainability considerations within the 3E framework: energy, economy, and environment. Economically, Apollo ensures minimal energy costs for consumption, enabling strategic allocation of financial resources toward energy efficiency and renewable energy ventures. Sectoral energy density benchmarking provides valuable insights into energy density compared to industry averages, facilitating the establishment of precise energy efficiency goals and investments. Regarding environmental impact, Apollo streamlines greenhouse gas tracking (including scope 1, 2, and 3 emissions) and sectoral carbon footprint benchmarking to accelerate the achievement of sustainability objectives. Empowering organizations to make swift and effective strategic decisions, Apollo offers specific AI recommendations guided by the 3E framework. Compatible with ISO 50001, ISO 14064, I-REC, and science-based targets, Apollo caters to a diverse user base spanning over 50 industries, including energy managers, sustainability directors, building managers, office managers, CFOs, procurement teams, finance teams, and energy/sustainability professionals.

Atlas Metrics

atlasmetrics.io

The all-in-one platform for ESG compliance and sustainability performance management. Atlas Metrics makes it easy for any organisation to measure and communicate business impact with automations, AI, secure data sharing and advanced analytics.

BeCause

because.eco

BeCause is a SaaS platform for showing & growing companies’ sustainability – as a journey rather than having to be perfect from the start, and as an industry-specific fit rather than a one-size-fits-all. What the platform solves: A. Gather your and other companies’ digital sustainability CV in one single place – e.g., SDGs, Donations, Awards, Certifications, Industry Challenges. B. Categorize your sustainability communications in a simplified and organized way that all your stakeholders can understand.  C. Distribute easily & automatically to all your audiences across your channels – via our widgets, integrations and more.

Lakaa

lakaa.io

Lakaa is the reference tool for companies of all CSR maturity levels, to deploy, monitor and promote actions with your local teams. Lakaa is already deployed by a number of players in France, Spain and Portugal: Leroy Merlin, Intersport, Carmila, Bureau Vallée, MAIF, Elior, Weldom, BigMat, JOA, Nhood, Mondial Relay, Business France, SantéCité, Generali, Nhood, ...

Measurabl

measurabl.com

Measurabl is the world’s most widely adopted ESG data management solution by commercial real estate. Firms and Managers entrust Measurabl with more than $2 trillion in assets, representing over 12 billion square feet across 90 countries. Measurabl helps forward-thinking companies measure, manage, and disclose their ESG performance. Integrate high-quality ESG data into asset-level and portfolio-level decisions.Your utility data syncs directly into Measurabl allowing you to set targets and track goals. Start leveraging investment-grade data to influence stakeholders, benchmark building performance, and streamline reporting processes. Learn More at Measurabl.com

Novata

novata.com

Designed to be an independent intermediary for the private markets, Novata’s secure and intuitive technology platform empowers private equity firms and private companies to easily navigate the complex ESG landscape with a collection of data collection, benchmarking, and reporting solutions.

Zersent

zersent.com

Zersent provides an end-to-end solution allowing organizations to automate a number of manual ESG processes from measuring/changing organizational culture, diversity and inclusion, benchmarking stakeholder sentiment, creating actionable insights from your data, and creating ESG reporting documents.

Litmos

litmos.com

Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos offers the world’s easiest-to-use LMS and a comprehensive learning content library. Thousands of companies trust the solutions to create, curate, and connect learning content to employees, customers, and partners. Litmos empowers users to optimize training with Litmos’ AI Assistant. Natural language interaction personalizes learning journeys, improving knowledge retention and engagement. Managers also gain actionable insights to refine training and track progress, driving organizational excellence. Litmos’ proprietary AI infrastructure safeguards your data. Acquired by CallidusCloud in 2011, then by SAP in 2018, and by Francisco Partners in 2022, Litmos continues to innovate award-winning learning technology and set the standard for customer experience and satisfaction. The solutions are used by more than 30 million people in 150 countries, across 35 languages.

Bites

mybites.io

Bites is the leading solution for frontline employees onboarding, training, and professional knowledge sharing. Bites makes creating, distributing and monitoring professional content easy, intuitive, and enjoyable. Each Bite has a unique 4 stages flow to ensure maximum effectiveness and maximum engagement. By using the communication channels employees are already on, and story-like formats that they’ll enjoy, you’ll see better learning outcomes, higher engagement, and ultimately, your bottom line.

Mission Grey

missiongrey.com

Mission Grey is the World’s first and leading AI-native tool for understanding the global business environment. It helps you to get a holistic view of how geopolitical and geoeconomic events shape your industry with real-time reports, risk assessments, monitoring and recommendations tailored to your portfolio, supply chains and business strategy.​Avoid Disasters - Improve portfolio and supply chain resilience with mitigation strategies.​Find Opportunities - Get unique insights that you didn't think of before.​Stay Informed - Be aware of world events and trends that could severely affect your operations. Mission Grey is used by businesses, investors and consultants worldwide for portfolio management, strategy and risk analysis, scenario analysis, increasing supply chain resilience, among many other use cases.

Acin

acin.com

Acin has built the defining Risk Control Diagnostics platform for Operational Risk, built for leading financial institutions and backed by Fitch. ​Trusted by JP Morgan, Credit Suisse, Standard Chartered and other pioneers to digitize and assure Operational Risk Controls in a Network across their firm and industry, so that risk controls are quantifiably complete and effective, calibrated to the market, driving efficiency and recognised ​by the regulator.

P3 LogiQ

p3logiq.com

P3 LogiQ is an innovative software solution designed to streamline and automate the management of ISO and R2 compliance systems. By offering a complete, end-to-end platform, P3 LogiQ simplifies the complex processes of achieving and maintaining certifications. Our software helps businesses save time, reduce costs, and increase operational efficiency by automating compliance tracking, document management, risk mitigation, and employee training. With real-time reporting and continuous improvement tools, P3 LogiQ ensures your company stays audit-ready and aligned with industry standards, empowering you to focus on growth while we handle compliance.

ConvoZen.AI

convozen.ai

ConvoZen.AI is a Gen-AI powered conversational intelligence tool that empowers businesses and enterprises to understand their customers better. Our AI-powered solution revolutionizes the way businesses interact with their customers by turning every conversation into an opportunity for business growth. Leveraging cutting-edge machine learning algorithms, ConvoZen.AI analyzes and extracts insights from agent-customer interactions across all channels of conversation. We analyze a massive 17+ million conversations weekly, extracting critical data in several key areas: Sales, Customer Experience, Compliance, and Operations. These insights fuel overall business growth and lasting customer relationships. ConvoZen also offers a plug-and-play voice bot with multilingual capabilities. Close deals faster, and boost customer experience with ultra-realistic voice, and zero latency leading to fastest processing time. Founded in 2021, ConvoZen is headquartered in Bangalore, India. We deliver the power of conversational insights to companies, developed by the creators of NoBroker Technologies.

Socurely

socurely.com

Socurely is a All-in-One GRC solution for Security and Privacy framework compliance automation like SOC2, ISO 27001, GDPR, HIPPA, NIST, and many more. We've redefined the approach to compliance, making it seamless, time-efficient, and automated. No longer do you need to grapple with endless manual checks, costly IT consultants, or fear audit uncertainties. Socurely's AI powered solutions provide everything you need from first steps to on-going to put InfoSec and compliance on auto-pilot to build trust and unlock revenue growth.

Boostopia

boostopia.io

Boostopia is your go-to platform for connecting with your audience through 1:1 sessions, sharing and showcasing your expertise, and earning effortlessly. Just create your store link, customize offerings, availability, and prices, then share with your followers for instant bookings. But hold on, there's more! You can collaborate with brands and influencers, share your product links, sell your digital content, score brand deals, or if you're a brand or media agency, manage all your creators and influencers in one unified platform with ease all from a single link-in-bio.

CustomerSure

customersure.com

CustomerSure combines powerful customer experience software with our robust methodology and unparalleled support. Since 2010, we've been helping our customers gather, understand and act on the valuable insights provided to them by their own customers through feedback surveys. With powerful, intuitive software backed up by expert consultancy and support, CustomerSure helps you design and execute customer feedback processes that transform your business performance. We're trusted by businesses including Barchester Healthcare, Philips, Covéa Insurance, KK Wind, Magrabi and GBG Group, helping them to understand more about their customers, and then retain and delight them. When you start using CustomerSure, you get more than just a handful of dashboards. All our packages include: - Our fully-featured, easy-to-use customer feedback software - A proven survey methodology to drive measurable results - Unparalleled support from CSAT and customer feedback experts If you’d like to see CustomerSure’s award-winning approach in action, contact us for a Free Pilot Project. We’ll help you design and run a short, live test to show you exactly how everything works and prove the real impact our approach has on your customers - and your business.

MiaRec

miarec.com

MiaRec offers Automated Quality Management and Conversation Intelligence solutions for contact centers worldwide. Its platform is designed to automate workflows, save cost, boost efficiency, enhance customer experience, grow revenue, and drive digital transformation. With MiaRec, contact centers gain full visibility into their performance and can transform inaccessible call center data into valuable customer insights, all while ensuring compliance. Founded in 2013, the Silicon Valley-based company serves more than 500 healthcare organizations, insurance firms, retail companies, financial services institutions, and other customer-first companies worldwide.

Provana

provana.com

Provana is a SaaS platform that gives leaders control over process-intensive operations. Provana serves law firms, insurance companies, accounts receivable agencies and networked enterprises in the US market that are tightly regulated by the CFPB and other authorities. Provana is built on decades of experience in machine learning and natural language processing and helps customers manage sensitive interactions, analyze unstructured data, process personal information and ensure compliance.

SuccessKPI

successkpi.com

SuccessKPI is a revolutionary on-demand insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We leverage artificial intelligence and automation to unify data from the multi-channel customer experience journey and integrate seamlessly with popular CCaaS solutions, including Amazon, Genesys, Twilio, UJet, LiveVox, and Talkdesk. SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.

isorobot

isorobot.io

An enterprise management system ensures that an organization complies with the best practices and processes across the departments. Our years of expertise in consulting on management systems resulted in the creation of the futuristic enterprise management system – isorobot. The isorobot manages all functions within the organization with 10+ independent and integrated modules, that too by following the globally accepted standards and management systems. They are: - isorobot QMS (Quality management system) - isorobot QHSE (Quality, health safety environment) - isorobot ISMS (Information security management system) - isorobot GRC (Governance, risk, and compliance) - isorobot Internal audit - isorobot Risk management - isorobot Business continuity - isorobot Strategy management - isorobot Asset management - isorobot Document management

Operata

operata.com

Operata delivers the world’s first and only CX Observability platform built exclusively for cloud contact centers. Operata is the experience management platform for cloud contact centers. Operata monitors performance and analyzes quality data from your calls. Every call, every agent, everywhere. Operata helps diagnose issues, automate actions and communicate with agents to improve the contact center environment. Operata increases the accuracy of evaluations, assures quality migration, accelerates adoption and enhances service performance and reporting. Available globally as a scalable, simple to deploy SaaS solution, Operata customers include leading insurers, telcos, banks and MSP's.

QualityDesk

qualitydesk.com

QualityDesk is a quality assurance and training application that you can use to monitor your company's customer encounters and make quality assurance measurable, goal-oriented and easy. QualiyDesk was created by professionals for professionals. The team has a total of more than 40 years of experience in the contact center industry and in management. Our application developers have been building applications and integrations in Finland's best companies. With our help, you won't leave your staff alone. We provide the tools, among other things, for rational self-assessment and good coaching. Real-time reports tell about the development of each individual and the team. Through different views, you can analyze in more detail the successes and the realization of the agreed development targets. All relevant data can be found centrally at one point and the development of operations is guaranteed. Good management is our passion! We want to help organizations in the development of management and customer experience, and to work more rationally and efficiently. Better customer experience, additional sales and more satisfied staff are just a few clicks away. Get started today by making an appointment for a half-hour demo on our website!

RSI

telecost.com

Resource Software International Ltd. (RSI) is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem. The company offers a broad range of collaboration experience management solutions including workflow analytics, adoption metrics, call center statistics, call accounting, emergency notification, professional services for API and CRM integration. The success of most organizations is directly related to their ability to respond to the needs of their customers in a professional and timely manner. The communication ecosystem is the lifeline of every business. A well oiled communication ecosystem is a key ingredient in increasing efficiency, reducing operating costs, enhancing customer satisfaction and exceeding financial objectives. The ability to monitor, measure and manage communication facilities helps prevent breakdowns before it is too late. The advent of the agile workforce and the adoption collaboration workflow systems has created a need for more dynamic solutions that can be consumed anywhere, anytime. Agile management of the enterprise communication ecosystem is now possible through cloud based solutions that encapsulate communication channels such as voice, video and chat in clusters, spaces or teams. Managers no longer need to be tied to their desks to act, react and enact solutions based on remotely accessible quantitative information. Mobile applications can retrieve insights from traditional analytics applications, cPaas services, IoT devices, social media, messaging applications and web portals. It is imperative that every organization implements a communication experience management solution that ensures the health of their communication ecosystem.

squarelovin

squarelovin.com

squarelovin is a platform that revolutionizes brands' content strategies through UGC Manager, Creator Studio and Influencer Manager. These tools support the collection, production and effective use of content from content creators as well as UGC and IGC. Companies can seamlessly integrate this content into marketing channels such as TikTok, Instagram, e-commerce and online marketplaces. In addition, through “Shop the Look” galleries and a live shopping plugin, Squarelovin enables you to create directly sales-promoting experiences that increase conversion rates. By securing usage rights, Squarelovin provides a comprehensive solution for modern brands to strengthen their digital presence and increase engagement."

TENIOS

tenios.de

TENIOS - licensed cloud communications provider - is part of Apifonica, an Estonian provider of artificial intelligence (AI) and automation solutions. This builds a perfect match between the top technologies cloud communications and service automation. Our mission is to help companies automate communication flows and business processes using AI and cloud technology. Our flagship product is the AI-based Voicebot - a fully customizable solution for automating dialogues in Sales, Marketing, Customer Service, HR and E-Commerce. With locations in Germany, Estonia, Latvia, Poland, Italy and the Netherlands, we serve customers in Europe and worldwide.

Trring Me

trringme.com

Trring Me is a WhatsApp for Business API Solution which enables businesses to chat with their customers over whatsapp in the same way they chat with their friends and family - with fast, simple, and secure messaging. Enterprises of all sizes can use their current customer engagement platforms to integrate with WhatsApp through the API and reply to their customers promptly with messages, notifications, shipping confirmations, appointment reminders, event tickets and promotions.

Activechat

activechat.ai

Revolutionize how you connect with your customers and support your employees. Activechat answers queries and elevates every interaction, managing tasks across customers and employees alike. * All-In-One Platform: Chatbots, assistance, live support, and workflow integrations. * Infinite Customizability: Adaptable to any business requirement. * Rapid Integration: Start in minutes, benefit for a lifetime. ActiveChat is a one-time license purchase with lifetime complimentary software updates. Buy once, install, own forever. That simple. Activechat is one-of-a-kind combination of live chat, smart AI chatbot platform and conversational intelligence tool. They help chatbots and human agents work together to increase sales and provide absolutely awesome customer experiences for businesses of any size. Focused on e-commerce and customer support services, they offer a great visual tool to simplify conversational design and seamlessly integrate automated conversations into existing business framework - CRMs, ERPs, live agents, online shops etc.

SureCloud

surecloud.com

Keep your business secure and compliant with SureCloud. Everything you need today and tomorrow is in its integrated GRC platform, which anyone can use. SureCloud GRC is built on its industry-first Dynamic Risk Intelligence technology, designed to empower you to proactively manage your GRC landscape by understanding the story within your data. This allows you to analyze, predict, and respond to risks before they become critical issues. The future of GRC delivered today. Its industry-first Dynamic Risk Intelligence technology enables you to be more proactive by revealing the full story and sequence of events across your programs with unparalleled visibility and certainty. It empowers you to anticipate and address potential risks before they escalate, ensuring you're always ahead of risk and compliance challenges. Leveraging advanced event-driven architecture and event sourcing, SureCloud GRC captures and analyzes every detail in real-time, giving you the tools to take proactive control and provide long-term business assurance.

Wired Relations

wiredrelations.com

Wired Relations is a privacy tool for GDPR and InfoSec Management. It helps you automate and collaborate on your privacy workflow to become trusted by your customers and partners. It's a tool for next-gen privacy teams, that lets you work faster and more effectively.

Naq

naqcyber.com

Naq empowers SMEs in highly regulated industries across the UK and Europe to meet compliance with the frameworks they need to grow and bring their solutions to market. Our platform simplifies and automates cybersecurity, compliance, and due diligence, helping businesses meet the complex requirements set by their customers, regulators and the industries in which they operate. From GDPR and ISO 27001 to NHS DSPT, DTAC and ISO 13485, Naq helps SMEs and Innovators easily navigate the complex compliance frameworks demanded by their customers, allowing them to focus on growth. Join hundreds across the UK and Europe automating compliance, closing deals faster and accelerating customer trust with Naq.

RegAlytics

regalytics.ai

RegAlytics simplifies complex regulatory data collection and analysis by automatically collecting, cleansing, deduplicating, and enriching updates from over 1400 U.S. regulators on a daily basis - helping you and your team get the precise information you need to save time and reduce inefficiencies.

Typejust

typejust.com

Typejust puts you in control of your regulatory compliance. Our product empowers organizations with streamlined regulatory change management, ensuring control over compliance, risk assessments, and audits.

Upscaler

upscaler.com

Upscaler is a software application that has been purpose-built to enable companies to manage their important business information and processes. Unlike the many other tools in the market, Upscaler's focus is on business information and processes that are typically complex and critical in nature. Examples include; Information Security Management, Quality Management, Personal Data Privacy and the list goes on. Customers can use Upscaler to achieve certification to standards such as ISO, to comply with regulations such as GDPR, to implement frameworks such as EOS, or to manage the many processes required to run a modern business.

Hicomply

hicomply.com

Hicomply’s ISMS powerhouse of a platform automates compliance, crushes risk, and makes you unstoppable. Skip the grind, pass audits with ease, and look incredible doing it—Hicomply is the cheat code to compliance you didn’t know you needed.

Trustero

trustero.com

Trustero is an AI solution for Governance, Risk, and Compliance (GRC) that was founded in Palo Alto, CA in 2022. It provides the first end-to-end and continuous compliance solution for SOC 2, ISO 27001, HIPAA, GDPR, and many other frameworks. It’s all automated using Trustero Compliance AI. Trustero is the trust clearing house for your SaaS businesses, replacing the need for traditional approaches to compliance through 3rd party consultancy. We've taken a new approach to Governance, Risk, and Compliance (GRC), using modern data and AI techniques. Trustero delivers the solutions and services that enable demonstrable, sustainable trustworthiness for emerging enterprises. The Trustero Compliance as a Service (CaaS) offering, establishes and manages regulatory compliance by undertaking vulnerability assessments, security risk analyses, and other measures to ensure all business processes and systems remain in full compliance. Artificial intelligence (AI) and other modern technologies mean you have the visibility needed to gain actionable insights into your compliance across the extended enterprise. More transparency means increased trust by your customers and partners, and greater operational efficiencies for your business.

6clicks

6clicks.com

Transform your approach to cyber risk and compliance with 6clicks, a leading AI-powered Governance, Risk & Compliance (GRC) platform. Designed for service providers, enterprises and governments, 6clicks streamlines building resilient cyber programs that go beyond tick-box compliance. Our unique Hub & Spoke deployment model and powerful AI engine connect distributed teams, systems, and data, providing comprehensive oversight and control.

Apollo Secure

apollosecure.com

Apollo Secure is an automated cyber platform for startups and SMEs to protect their business and achieve security compliance. The platform delivers key security outcomes with minimal investment, including: - Security Policy Generator - Security Awareness Training - Automated Vulnerability Scanning - Security Controls Library - Compliance Management

Cyberday

cyberday.ai

Cyberday is a specialized software solution designed to assist organizations in enhancing their cyber security practices and developing a tailored Information Security Management System (ISMS). As businesses increasingly navigate the complexities of digital transformation, the need for effective cyber security measures becomes critical. Cyberday addresses this need by providing a structured approach to managing cyber security tasks, ensuring compliance with various frameworks, and fostering continuous improvement in security posture. Targeted primarily at organizations seeking to bolster their cyber security frameworks, Cyberday serves a diverse audience that includes IT professionals, compliance officers, and security managers. By breaking down complex frameworks such as ISO 27001, NIS2, DORA, and ISO 9001 into manageable, prioritized security tasks, Cyberday simplifies the implementation process. This focus on task prioritization allows organizations to allocate resources effectively and address the most pressing security needs first, ultimately leading to a more robust security environment. One of the key features of Cyberday is its integration with Microsoft Teams, a platform widely used for collaboration and communication in the workplace. This integration allows users to implement security tasks directly within a familiar interface, streamlining the process and enhancing user engagement. By leveraging the collaborative nature of Teams, Cyberday encourages teamwork and accountability, making it easier for organizations to track progress and ensure that security measures are being effectively executed. Cyberday not only aids in achieving compliance but also promotes a culture of continuous improvement in cyber security practices. The software provides tools for monitoring and evaluating security measures, enabling organizations to identify areas for enhancement. This proactive approach ensures that organizations are not only meeting current compliance requirements but are also prepared for future challenges in the ever-evolving cyber threat landscape. In summary, Cyberday is a comprehensive solution that empowers organizations to take control of their cyber security management. By offering a structured framework for implementing security tasks, facilitating collaboration through Microsoft Teams, and promoting ongoing improvement, Cyberday stands out as a valuable tool for organizations committed to safeguarding their sensitive data and enhancing their overall cyber security posture.

ComplyDog

complydog.com

Make your service or product GDPR compliant without the complexity. Answer common compliance questions from your prospects and customers. Provide signed DPAs hands-free. ComplyDog is GDPR compliance software that helps software companies handle data subject requests, automate DPA signature requests, and answer common compliance questions from prospects. With ComplyDog, you can: * Quickly answer common GDPR questions from prospects and customers through a self-service compliance portal. * Showcase security and data protection practices. * Automate data processing agreement signatures. * Streamline subject access requests.

ClearOPS

clearops.io

ClearOPS offers an AI-Driven governance platform that supports customers to drive more revenue and mitigate data loss to AI model training. Govern the use of AI using AI with ClearOPS GenAI risk assessments technology and vendor management.