Page 16 - Top CallRail Alternatives

Convin

convin.ai

Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails. It is your one-stop solution to 3X your contact center performance by improving agent performance holistically, boosting customer experience, and increasing your contact center ROI. Convin’s Key Products: 1. Quality Management System: It is your one-stop solution to call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 3. Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. 4. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 5. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 6. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. 7. Conversation Intelligence: Unleash hidden mines of valuable information behind every agent-customer conversation. Surface valuable insights to drive more strategic decisions and business outputs. Reduce repetitive and redundant tasks like note-taking, data entry, etc.

Favikon

favikon.com

Transform Your Social Media Strategy with Favikon: The Creator Marketing Platform Powered by AI. - Easily unlock the potential of social media to discover the perfect creators. Our filters empower you to target specific niches tailored to your needs or those of your clients. - Take advantage of creator profiles enriched by AI for precise analysis and maximum impact on your campaign, optimizing your ROI. - Stay ahead with our automated industry monitoring through Creator Tracking (AI), and be the first to discover trends and emerging creators. No more spending hours scouring networks for updates—now, all the posts are conveniently in your tracking.

Versium

versium.com

Versium is a data technology company that enables marketers to better identify, understand and reach their ideal prospects across multiple digital touch points and marketing channels. Versium’s industry-leading identity resolution and insights engine powers a suite of solutions that help marketers greatly improve their reach by as much as 5X. Versium’s proprietary data assets include over 2 billion contact points and over 2 trillion insights attributes, creating the industry’s richest B2B2C identity graph and data technology platform that empowers marketers to win customers.

Leadoo

leadoo.com

Leadoo is a conversion platform that turns passive website traffic into active leads and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website conversions have never been higher. But most site visitors are passive and not ready to buy. On average, 98% of site visitors leave without converting. These low conversion rates can plague performance. So they’re on a mission to align and empower marketing and sales teams to convert better and create new commercial efficiencies together. They do this through: * Engaging onsite bots to drive conversion journeys * Powerful personalization to improve user experience * Company identification to identify prospects * User journey mapping to map sales cycles * Analytics to understand users * AI to answer user questions automatically based on site content * Sales alerts to support commercial teams * CRM integration to bring it all together * Leadoo also comes with a dedicated team of conversion experts who set up and constantly optimize conversion journeys through the site. For 800 Leadoo clients over their first 12 months with them, they found the average increase in base conversion rates was 74%. In simple terms, Leadoo provides all the tools and insights needed to: * Identify website visitors * Activate them onsite * Nurture them during their buying journeys * Ultimately convert more of them into customers

DocuFirst

docufirst.com

DocuFirst is the easy way to manage your business forms and documents in one simple secure online platform. DocuFirst is much more than just an e-sign solution! We allow businesses to collect and store data needed to fill forms, along with providing robust document management capabilities.

Clientary

clientary.com

Clientary is a full-suite app for your team to manage projects, hours, proposals, leads, invoices, payments, staff, and clients. Stop wrestling with one-off doc files, templates, and disconnected apps. Clientary helps you streamline client lifecycles from proposals and estimates, to time tracking, invoices and payments so you and your team have everything you need in one place. Clientary also includes a branded client portal to help you look professional to clients and prospects.

GoFormz

goformz.com

GoFormz is a platform used for creating digital forms and collecting data, used by teams of every industry and size. Using GoFormz's online form builder, teams can either digitize existing forms or craft new ones from scratch – no code required. GoFormz is the only digital form solution that empowers users to create a digital version of an existing form, enabling any user (regardless of their technical proficiency) to effortlessly generate digital and online forms that meet their unique business needs. Forms can be easily equipped with a variety of powerful fields and features, including eSignatures, file attachments, tables, checklists, instant calculations, required fields, and many others. Your digital forms can be filled out on mobile devices, like phones and tablets, and online from a computer. The GoFormz mobile apps are fully functional offline, allowing users to continue their work uninterrupted, no matter how remote their location. You can share forms with individuals outside of your organization, allowing them to fill them out and complete forms, even without a GoFormz login. GoFormz can also automate routine tasks and workflows, like sending completed forms to designated contacts, updating connected databases and dashboards, and uploading forms to integrated systems. By automating these tasks, businesses can rapidly implement streamlined processes for document approvals, authorizations, payroll activities, quality assurance, and numerous other activities quickly and efficiently. Your digital forms can also be directly integrated with your other business applications, like Salesforce, Google Suite, Microsoft 365, Procore, Box, and much more. Completed digital forms and collected data can be instantly uploaded to corresponding tools and records within connected systems, and data can even be pushed back to your digital forms, resulting in enhanced communication, improved operational efficiencies, and increased visibility. GoFormz’s award-winning customer support team is readily available to help when you need it. GoFormz also offers a free certification course that empowers users to quickly master platform essentials and become GoFormz Certified.

Traq.ai

traq.ai

In a world where buyers are more informed than ever, winning more deals is less about following a script and more about understanding your prospect’s priorities and pain points. With call recording, transcription, and AI analysis, the Traq.ai conversation intelligence platform extracts buyer-centric, deal-winning insights from each call and links them right into your CRM. As a platform-agnostic AI sales assistant compatible with any VoIP phone and online meeting tool, Traq.ai makes each team member more productive and increasingly effective every day. As a sales performance and coaching platform, Traq.ai reveals your team’s challenges so you can optimize training and inspire the highest level of performance. Transparent, competitive pricing including a free option.

Scratchpad

scratchpad.com

Track changes in your pipeline and update Salesforce faster. Scratchpad is a modern experience for reps and leaders that makes managing pipeline, inspecting deals, coaching, and forecasting fast, simple, and delightful.

Albacross

albacross.com

Revenue teams worldwide are using Albacross's Intent Data to generate more opportunities and increase revenue faster. From early-stage awareness to late-stage decision, you have all the insights you need to reveal your potential buyers, engage them with what they want, and get notified when they are ready to buy. Here's how: - Increase sales productivity: Identify the buying intent of companies visiting your website and notify your sales team when they are ready to buy. - Remove the guesswork from marketing: Understand which accounts are engaging with your content and what interests them most. - All the data points you need: we track 3 billion events monthly worldwide and refresh the data points on a weekly basis. - Seamlessly integrate to the tech tools you are already using – it's not another tool to learn.

Deskpro

deskpro.com

Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise. Founded in 2001, Deskpro has enabled thousands of companies to streamline their customer service operations and improve response times, resulting in a better customer experience. Deskpro's helpdesk software includes email, live chat, phone, and social media ticketing alongside a self-service knowledge base. You can also use analytics and reporting tools that allow businesses to monitor performance and make data-driven decisions. Deskpro is designed to improve communication between businesses and end-users to deliver a superior customer service experience. Join thousands of companies who choose to transform their support, including Sony, Apple, Microsoft, Vodafone, Aon, Intel, P&G, Airbus, and more.

FormCrafts

formcrafts.com

FormCrafts is an online drag-and-drop form builder for making awesome forms, lightning fast. Create beautiful, modern forms using Formcrafts' drag-and-drop form builder. Build applications forms, lead generation forms, surveys, and much more.

Modjo

modjo.ai

Modjo's mission is to revolutionize the way sales organizations work and become the leader in Conversation Intelligence in Europe. Modjo's platform helps companies improve business strategy and execution by detecting key information in all customer/prospect interactions. This allows companies to gain insights into what is happening on the field, make the right decisions and achieve better results. Modjo is trusted by +400 Europeans companies, among them Bouygues Telecom, Doctolib, WorkMotion, PayFit.

SproutLoud

sproutloud.com

SproutLoud, the leading distributed marketing platform, helps brand-to-local teams effectively market and sell through channel partners, locations and frontline employees. SproutLoud's AI-infused platform combines digital asset management, channel incentives, co-op marketing funds, and last-mile marketing fulfillment to make it easy to collaboratively deploy localized, compliant content through traditional, digital and social media tactics. SproutLoud is the only platform purposefully built for multi-tier distribution industries, enabling brands to influence the actions of the parties who are closest to servicing the consumer. SproutLoud’s software improves speed to market, brand compliance, and regulatory compliance with scale across hundreds or thousands of local users. With SproutLoud, clients have the advantage of responding rapidly to local market conditions with data-driven decisions.

WaiverForever

waiverforever.com

WaiverForever is the best online waiver solution for your business. They support the customize documents tailored to your business's needs, including agreements, waivers and indemnity forms. You could turn your smartphones and tablets into waiver signing stations and signed document will automatically save in your online account securely, forever. Also, they provide intelligent searching to easily find and manage any signed waivers. WaiverForever transcends being just an electronic waiver tool—it's your ultimate business ally. They blend CRM, waiver management, customer check-in, and automated emails with customizable splash pages and themes for your waiver signing page. Streamline operations, elevate your brand, and boost profitability with WaiverForever.

Clearout

clearout.io

Clearout is a one-stop solution to enhance your sales and marketing efforts by streamlining the process of identifying and connecting with potential leads through emails. Our tool ensures that your emails reach the intended recipients by expanding your reach, reducing hard bounces, and improving deliverability rates through real-time and bulk email verification and email validation. With Clearout, you can efficiently reach each lead and maximize your sales potential. Clearout's Email Validation and Email Verification services offer various ways to help you maintain a clean and updated email list while keeping hot leads by your side. Here are some ways to leverage our services: 1) Build a precise email list: With Clearout's Email Finder tool, you can effortlessly retrieve pre-verified email addresses of your prospects by simply entering their name and company/domain name. 2) Validate existing customer data: Our bulk Email Verifier can verify a massive volume of email addresses with a remarkable accuracy of 98%+. This helps you to update your existing email list and eliminate invalid and risky email addresses. 3) Verify new entries in real-time: With Clearout's real-time Email Verification, you can instantly validate each new customer or subscriber at the point of entry. This ensures that your email list remains up-to-date and accurate, and you can avoid sending emails to invalid or fraudulent addresses. Email Verification: Clearout email validation tool is designed to provide over 98% accuracy by performing more than 20 refined validation checks to determine the status of every email address in your data. With more than 15 million email addresses verified daily, Clearout helps businesses by identifying legitimate prospects and removing invalid email addresses such as abuse, spam traps, typos, temporary emails, and others

Stonly

stonly.com

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.

MikeCRM

mikecrm.com

MikeCRM is an online form builder, contact manager and marketing explorer, which affirmatively strengthens your ability to collect data, discover potential customers and win more deals.

CallSource

callsource.com

CallSource is the industry leader for call tracking, lead management and business analytic solutions. Maximize your marketing dollars and get measured results.

Pathmatics

pathmatics.com

Pathmatics advertiser database and digital marketing intelligence platform bring transparency to your competitor's digital ad strategies.

Maropost

maropost.com

Maropost simplifies customer engagement with a unified email marketing platform that connects companies with their customers at every step of their journey. Providing a single customer view, Maropost creates personalized experiences across any channel for better engagement and higher conversion. Pairing white-glove service with industry-leading technology, Maropost makes customer engagement easy.

TrackMaven

trackmaven.com

Marketers report on their results for two reasons: to prove their value, and to improve results. TrackMaven is the only marketing analytics platform that gives marketers the ability to do both across all of their digital channels. TrackMaven’s marketing analytics platform integrates all the data marketers are already using to measure and improve their performance — including organic and paid social analytics, website traffic, conversions, revenue, and more — so you can see what works and what doesn’t from one centralized view. TrackMaven can also show where its customers are winning and losing in their industry by tracking your results against competitors, peers, and influencers. Marketing leaders from hundreds of the world’s best brands use TrackMaven to understand the full impact of their marketing on over 20 digital channels. Founded in 2012, the company is headquartered in Washington, D.C. To learn more, visit www.trackmaven.com or follow us on Twitter @TrackMaven.

DialShree

webrtc.elisiontec.com

DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. DialShree's VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government

RingCX

ringcentral.com

RingCX combines cutting-edge RingSense™ AI, omnichannel contact center, and RingCentral RingEX, delivering a next-generation AI-powered solution with a disruptive combination of product, packaging, and pricing. It infuses AI before, during, and after each interaction with intelligent virtual agents, real-time coaching, automated quality management, and conversational intelligence for improved operational efficiency and boosts agent performance with a single pane of glass for all interactions across voice, video and 20+ digital channels. It is disruptively priced and packaged to provide low total cost of ownership and predictable monthly pricing. As customer needs change, RingCX helps businesses adapt quickly, future-proofing their CX investment.

3CX

3cx.com

3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience. With integrated video conferencing, apps for Android and iOS, website live chat, SMS and WhatsApp Messaging Integration, 3CX offers companies a complete communications package out of the box.

Youform

youform.com

Youform is a no-code form builder to create conversational style forms for collecting leads, surveys, and feedback.

Formplus

formpl.us

Form+ is a form building online software that allows anyone build forms really easily and receive responses in their cloud storage services. Anyone is able to build mobile friendly forms in seconds and collect any file type, of any size over these forms.

FormNX

formnx.com

FormNX is a No-Code Form Builder Web Application. It helps you to build Registration Forms, Feedback Forms, Events forms, Survey forms, Questionnaires, Job application Forms, Consent Forms, Contact Forms, Lead Generation Forms, RSVP Forms, Order Forms, File upload forms, Quizzes, Cost Calculation Forms & many other forms in minutes without coding. FormNX a no-code form builder provides features like: * 1000's of free-form templates * Unlimited submissions * Unlimited forms * Advanced spam protection * Password protection * Unlimited customization * Conditional fields * Automatic reference number * Webhook, Stripe & other Integrations. * Google Places Integration * Advanced validation rules * Personalized 'Thank You' page * Real-time email notifications * Embed/Feedback/Lightbox code * Popup forms with Exit/Scroll/Time Intent * Smart form scheduling * Reporting & Charts * Calculation * Progress Bar * Multi-Step Forms * Duplicate Check * Quiz Mode * GDPR Compliant

AVOXI

avoxi.com

AVOXI delivers a new generation of international cloud voice solutions to companies that need to easily connect and converse with customers. With unmatched global coverage and number types and a software platform that provides visibility and intelligence to manage voice service like never before, AVOXI’s 5,000+ clients use voice to more effectively serve and sell to customers as part of a modern contact center approach. AVOXI’s global team of cloud voice experts prides itself on ensuring clients receive the highest level of service possible - anywhere and anytime.

ThriveDesk

thrivedesk.com

Customer service software for people who care, from people who care. With ThriveDesk, effortlessly manage all your customer support requests in a single place so you can focus on driving business growth.